We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
My parcel was collected and delivered to the USA in 6 days - wonderful service!! Would certainly recommend!!
07/11/20 by Jacky Jenkins
Great service eg post office say it costs £50 to send a package, with parcel monkey you can book parcelforce for £10. Its the same service. You drop the package off at the same post office trying to rinse you for £50 and its dispatched to the receiver using the exact same parcelforce service.
07/11/20 by Customer
Second time I have used parcel monkey, easy and good prices. Parcel sent and arrived as promised thank you
07/11/20 by David
Picked up , and delivered to USA within 4 days ????????
07/11/20 by Customer
Great service and reasonable costs to send parcel to France. Will use them again.
07/11/20 by Marion Wilkinson
A very affordable way to deliver heavy items to Europe. So glad I found them.
07/11/20 by Customer
Great service, saved me a lot of money!
07/11/20 by Customer
Easy to use. Efficient service.
07/11/20 by Glendon Ben Franklin
My package has gone missing, parcel monkey havent responded to my last 7 live chat messages over the last 3 days. When I contact the courier (GLS) personally they tell me they cant give me any information as its parcel monkeys package and under data protection wont share information with me. To make things worse, parcel monkey charged me an additional fee (without my authorisation) on my package, stating that my 2kg package of polystyrene was weighed at 15.3kg (after it was reported as lost!). None of this is helped by the fact parcel monkey have no contact number. Feeling very let down.
07/11/20 by Customer
I needed to send 3 parcels abroad, and wondered if ParcelMonkey could handle the sending of 3 parcels in one login, or whether Id have to log in 3 times to send them individually.
They have a good website where you complete the details of 1 parcel, and then immediately it asks if you want to send another - just what I wanted!
My only gripe is that it doesnt remember your "sending" info (name, address, etc) from 1 parcel to the next (although it does bring up the info when you type the first letter in each box) - pre-filling all the details would still save a lot of typing though.
07/11/20 by M Potter
Great service, very quick delivery and good prices
07/11/20 by Kevin Fowler
Parcel force didnt put pick up on any drivers manifest. I had to ring them they apologised and said they will pick up next day, which they did.
07/11/20 by Ian Gordon
Very efficient delivery to ireland
07/11/20 by Customer
Simple to use, great service. Recipient happy with delivery too.
07/11/20 by Nick
Terrible service and customer service
07/11/20 by Customer
Parcel was picked up on time and delivered when stated. Although there was a whole in the box on delivery, no damage has been detected
07/11/20 by Customer
Quick and easy
07/11/20 by Ken Breeze
Very simple to use! Delivered on time! The only complaint I have is that not all recipients are prepared to give their email address or phone number. In these cases I have had to go elsewhere!!! You might like to think that one through...?
07/11/20 by Chris Mac
All good collected.. delivered as quoted.
07/11/20 by Customer
The luggages got to the destination on time and were well treated.
Thank you
07/11/20 by F Thiam
Everything was collected as promised and delivered in time, considering what everyone is up against with the current pandemic.The customer was very happy as well which is the most important thing
07/11/20 by Graham Saunders
Excellent service clear and easy to use - parcel collected and delivered as promised
07/11/20 by Karen
Good service
07/11/20 by Fred Ritter
Im still, 3 weeks later, awaiting resolution of 200€ of unexplained extra costs of my delivery. Delivery did not arrive at my home as promised (I called to confirm this before delivery), meaning I had to pay 30€ extra port fees and hire a van to connect my delivery at a personal cost of 40€. The agent asked me for the port fees invoice but then stopped responding. 2 weeks later, my card was charged 110€ of extra charges with no explanation except error in either size or weight - no specific justification. I have never ever had any issues with my measurements, and I take particular care to write on the side of each box its exact dimensions and weight. So I would like to at least know what my (highly unlikely!) error was. It is criminal to charge huge amounts without justification just because they want to!! My bank was unable to contest this payment. Customer services keeps promising to reply within 24 hours, but not replying! Until I receive resolution or justification I will never again use this service and do NOT recommend parcel monkey nor UPS!!!! UPS customer services are even more useless!!! But I still have a bit of hope in parcel monkey as I have never had any issues with them before this mis-sale and following mess-up. Please help me regain my trust !
07/11/20 by Maor N
Arrived in 3 days U.K. to France
Brilliant thanks
07/11/20 by Anon
Very easy and straight forward to do. Took parcel straight to post office, so much better than waiting for it to be collected.
07/11/20 by Peter Houlden
Professional online parcel company, very competetive pricing and great service
07/11/20 by Charles
Cheaper price than going directly for Parcel Force or other shipping company, but the customer service is absolutely terrible. If your parcel get lost, you wont be able to call anyone at Parcel Monkey as they dont have a UK line to reach.
07/11/20 by Customer
Had never used a courier before, was very pleased with the ease of Parcel Monkey and the tracking has also been very easy, being elderly a lot of computer usage still puzzles me but this was great.
07/11/20 by mrs berry
Efficient and easy to use. Prompt delivery and good communication through out
07/11/20 by Beverley
Service was not very good. Selected UPS for shipping and they were poor missing the delivery window for premium priced offering. Parcel Monkey staff can only be contacted via email and their responses did nothing to address my issues or intermediate with shipping. They absolved themselves of all responsibility
07/11/20 by Mr Mardani
Excellent fast service, will use again
06/11/20 by Kenneth Davies
Great Service thank you ????????
06/11/20 by Cornish Coastal Collections
Very good parcel company. Parcels have always arrived within a couple of days, photos taken which can be seen. Would recommend to everyone
06/11/20 by Peter Midgley
Great service
06/11/20 by Customer
terrible service , beware of this company...taking money from your debit card detail without discussion and proofs and refused to retrun.
06/11/20 by erica Hill
Great and quick delivery so happy with this service
06/11/20 by Customer
nice one! Great Customer service support! Send over 20 parcels so far to different continents with different companies- all is good so far!
06/11/20 by Customer
Sent on Friday delivered on the following Thursday. Doesn’t cover all sites so you should still look around but excellent service if you choose it. Rod Wood
06/11/20 by Roderic Wood
I would never use them again. Did all my measurements also weighed parcel on calibrated scales paid top price from list also paid extra insurance.
Paid my fees parcel was delivered then a week later i had a email telling me they had taken a unauthorised extra payment as the courier has alleged to have weighed the parcel and it was 9kg not the 1.7kg i had given them.
The parcel was a single carbon fibre fishing rod wrapped on cardboard which weighed 1.7kg . I have reported as a complaint to parcel monkey but it would seem they take what the courier has said as correct. Its not the extra cost
i believe this is a scam as it was definitely. Also parcel monkey has asked me for photos of the parcel also myself measuring it and pictures of me weighing it. Please be very careful using this site as they will take moneys from your account with out telling you and with out providing any proof.
06/11/20 by paul binding
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