We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
This is the second time we have used Parcel Monkey and again we had great sevice. The web site is easy to use and deliveries went well. I would recommend Parcel Monkey. Keep up the good work.
12/11/20 by Mr Hersey
Very good service
12/11/20 by Customer Sikhathele Winwood
All good no issies at all.
I have been using Parcel Monkey for a few years now.
Thank you fir your service.
12/11/20 by Customer
Quick and easy to use website used parcelforce for delivery it was excellent.
Parcel going to France for Christmas really quick.
12/11/20 by Willeddy
Fair price and safe international delivery in time quoted
12/11/20 by Robert Foreman
Great service and easy to use. Have used for many deliveries and will continue to use in the future.
12/11/20 by Sarah Wheeler
Be aware of this company. I have sent a parcel that has never been delivered to my friend in Nurnberg. DPD drivers never attempted the delivery and they kept the parcel at their depot in Germany for over 3 weeks and then they sent the parcel back to Parcel Monkey depot - it has been 6 weeks since I sent the parcel and I have been advised by Parcel Monkey that I need to pay £13.50 to get my parcel returned to me. They let down 4 children that were awaiting for this parcel and I will need to spend £13.50 to get my parcel returned and another £13.50 to get my parcel resend to Germany plus what I have already paid - sending a small parcel to Germany because of them would cost me over £50. Be aware of Parcel Monkey as they base their profits on applying extra fees and not delivering the parcel. I have sent my parcel on 3 October 2020, it has not been delivered and I need to pay for postage twice again. Please check their reviews on that website - reviews.io I am not the first and last person that they have robbed. They are liers, I have a lot of evidence to backup everything I have written above : screenprints of my online conversation with them and DPD and calls that I have made to DPD have also been recorded.
12/11/20 by monika ruppenthal
Careful. They will let you book on providers and give you a price, but you will be slapped with additional fees and charges after delivery as the requirements for the provider may be different to those on the website. Go straight to the provider page instead and book there rather than giving these guys a cut then paying way more than you should after the fact.
12/11/20 by Zeeshan Bendelstein
Fantastic and fast!
12/11/20 by Tony
Parcel delivered in 7 days to NZ excellent customer service after enquiries about tracking and then excellent tracking of parcel thanks very much ????
12/11/20 by Rhian Slipper
Parcels are always collected and delivered on time and never any problems - International deliveries have been on the mark even with all the restrictions due to the pandemic. Well Done!!
12/11/20 by Marie-Louise von Guilleaume
This is really good service I used it is so fast and good.I n future I will definitely use this one again.
12/11/20 by Emaan
Great service
12/11/20 by Customer
Quick and easy and good price
12/11/20 by JOHN
My parcel has arrived in France but has not moved to delivery depot for three days so not happy with Parcelforce as when I use DPD my daughter receives the parcel in three days from collection in England to her home in south of France
12/11/20 by Jackie
Just excellent, use Parcel Monkey all the time.
12/11/20 by Jeremy Fowell
Good service I will be using them again
12/11/20 by Customer
Very reasonable prices , easy to do and quick delivery
11/11/20 by EILEEN CONSTANTINEDES
Parcel which supposed to arrive in 4-5 days have not arrived in 10 days yet!
11/11/20 by Customer
Im happy.. thank you
11/11/20 by Customer
Quick and easy to use and understand.
11/11/20 by Customer
Great service
11/11/20 by Customer
Everything ok and fast!
11/11/20 by Customer
I have been invoiced for additional charges against my consent and taken out of my bank account. My parcel weighed 500 grams, but have been retrospectively charged for 2.5kg without any proof. This is outrageous. I know my parcel only weighs 500 grams and can show this. I am still waiting for a response.
11/11/20 by Customer whatclaricewore
Highly recommend Parcel Monkey - excellent. The best way to send your packages.
11/11/20 by John Hart
Great service
11/11/20 by Nandini Girish
Everything was fine much easier to use than a lot of apps form was easy to fill in.Even for me i have trouble with online forms.
11/11/20 by Vic Adlard
Excellent service!! Prompt professional quick. Cannot believe I did not know about you before. Will ne using it again and again.
11/11/20 by KT
great service
11/11/20 by Jacqueline
Really pleased with the service.
Only suggestion is to have an am or pm pick up time.
Had to stay indoors waiting till pick up at 4pm.
11/11/20 by Customer
Very good service
11/11/20 by Amar Ejaz
Quick and easy, courier gave hour window for collection (dpd) thanks
11/11/20 by Dan
Excellent service. A 15kgs parcel from uk to France using DPD reached destination on 3rd working day and cost a mere £15 and that included insurance to the value of £100. Wont be using Hermes again who lost my parcel in September this year.
DPDs tracking system was so sophisticated, giving me a 12 step journey record. Shop around all you package senders especially with Xmas on the horizon!
11/11/20 by Marian Sheibani
I got the best value courier who is always reliable
11/11/20 by KIM WALKER
I have always booked through you and gone for Parcel Force but unfortunately their service has not been good enough. One week they didnt pick up, I thought this was a one off but then it happened again a few weeks later. Now book with DHL but still through your web site
11/11/20 by Jill Cantrill
Sending a parcel (birthday present) to Zurich and usually use Royal Mail who on this occasion were quoting £42; Parcel Force quoted £46. Parcel Monkey quoted £19.95 using Parcel Force as their carrier, how does that work? Relatively straightforward with labelling, customs document and drop off at local post office. Parcel was posted on 27/10/20, was tracked and arrived in Zurich less than a week later, which I was quite pleased about, but was only delivered to the recipient on 11/11/20, 3 days after his birthday. Not so pleased about that. Apparently attempts made to deliver every day but no contact card left to arrange redelivery or pick up from a collection point. The recipients mobile number was even printed on the parcel address label! Only delivered as the recipient was leaving for work this morning.
11/11/20 by Customer
Very quick efficient delivery.
11/11/20 by Customer
Great service recommended
11/11/20 by Marian Jerzy Korabiowski
It was amazing
11/11/20 by Customer
Excellent service, arranged pick up and delivery to France via dpd
Parcels arrived in 2 days as promised.Would definitely recommend ParcelMonkey
11/11/20 by Customer Dave P.
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