We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Booked and paid for a next day collection for a parcel by two o’clock no collection had taken place checked on the tracking and an “unknown event” had been logged at 10:24 when I enquired I was informed that the collection had been rescheduled for the next day. This was done with no consultation with me and I had not even been informed of the change. I went straight to the post office and posted my parcel special delivery guaranteed by 1 o’clock the next day and it only cost 34p more. Do not use parcel monkey use Royal Mail.
11/11/20 by Mr david buzzard
very reliable!
i had to send back to uk a amazon pack from italy..everything went smoothly! collected the next day, and after a few days I got the message from amazon that they have received it!
I would use them again for sure!
11/11/20 by Customer
Parcel was picked up Monday 2 November and was delivered Tues 10 November. How good is that ? No fuss or hassle doing online ordering.
11/11/20 by Steve
Fantastic service, would not hesitate to use again and will recommend.
11/11/20 by Mrs Brown
Great service at a great price and a delivery on time
11/11/20 by Graham Gore-Browne
easy to use and quick
11/11/20 by Customermather
Parcel Monkey service is amazing, they are really cheap provide a very fast service and I highly recommend them.
11/11/20 by dennis Tranter
Posted an A4 sized parcel, 11cm deep to Portugal weighing in at 2.51kg. After delivery I received an additional invoice for £1.51 as apparently the parcel weighed 3.5kg ("after laser scanning and weighing") I can appreciate my scales may be a few grams out from "dead accurate" (and they normally match the local post office scales) but to be a whole kg out on a 2.5kg item is almost 40% out. This is unbelievable. Ive now re-weighed identical items for the shipment and it too comes in at 2.51kg This is looking a fraudulent claim by Parcel monkey or DPD (Their courier). While it is only a few quid, if this is done regularly this would amount to a substantial figure. I have asked for proof of their claim and heard nothing further supporting my believe something dishonest is happening. Photograph your parcel on the scales with the labels attached before sending it!!! Then you will have something to argue with. Very angry and very disappointed.
11/11/20 by Dan
Very satisfied with the service
Provided
The young man driver who collected my parcel was so polite and so helpful
He was a credit to your company
11/11/20 by Dolina Hussain
Excellent service. Home pick up on time as indicated and delivered from UK to Crete in 3 days.
11/11/20 by Dr SP Harrogate
Always quick and reliable service
11/11/20 by Nicola Le Marchant
Excellent smooth service.
11/11/20 by D Singh
Brilliant service. Easy to use and price wise half the price of what the Post Office quoted me for a much much slower service. Will be using them again in the future.
11/11/20 by Anna
I have used them many times and the service is exceptional, I would recommend these guys to anyone.
11/11/20 by James Mackie
Excellent service, easy to use and value for money. Would definitely recommend
11/11/20 by Customer
Timely and effective
11/11/20 by Ginger
Can I please suggest you look to use another distributor rather than these bunch of amateurs. I sent a guitar to Sweden and paid an additional sum to insure the guitar for any potential damage in transit. The guitar arrived in Sweden with substantial damages with a broken neck and severe damage to the body, even though the guitar was extremely well packaged with layers of packing and was in a hard case. This must have been seriously manhandled during the delivery process. I tried to claim compensation as I had insurance cover but they have refused saying in the `small print` it states guitars are covered, why then did they not inform me at the point of booking the delivery and why did they make me pay additional money for insurance cover. A bunch of cowboys and even more frustrating you cannot talk to anyone e-mail conversations only. Absolutely pathetic service so don`t be conned into thinking they are cheap !!!
11/11/20 by Malcolm Robbins
Disappointed in your service as I have still have no Idea when Courier are delivering, I have no idea why it has taken so long, I have been informed the goods have not been collected
11/11/20 by Bali
The right price at the right time.
11/11/20 by Edward Kanauros
Parcel arrived fine
11/11/20 by rupert christie
Ii booked at 8.30 am and the parcel didnt get picked up until 5pm. I would have liked my parcel to be picked up a lot sooner than it was but apart from that the service on delivering my parcel was brilliant thank you
11/11/20 by micheala pagan
I have used parcel monkey 4 times now. They have in each case directed me to the cheapest option out there. Their site is easy to navigate. When I had an issue of driver pickup, their customer service was on hand to help me and offered practicable solutions.
I will recommend and still be able to sleep.
11/11/20 by ChiBe
Great service delivered next day.
11/11/20 by Sue Bolton
Give u 4 stars ,one star less because u didnt collected on the time u was coming on next day plus I was having trouble so cant scan barcode, but Im happy with the price with tracking and fast delivery to Germany, was delivered on time so thanks
11/11/20 by viktorija
Reliable service as always
11/11/20 by Angela Johncey
Easy to use and great value. Highly recommended.
11/11/20 by Jason Shipley
Very efficient quick service to the Netherlands (48 hours), and everything arrived in perfect condition
11/11/20 by Guest
Excellent service every time I use them. Thank you
11/11/20 by Karen
Smooth ,perfect, easy and fair pricing too
11/11/20 by Shaun Oakley
I regularly send parcels to Australia, during COVID I have used Royal Mail (took seven weeks to arrive) Hermes (3 weeks to arrive) DHL arrived in 6 days! So impressed, so worth the extra cost
11/11/20 by Leanne Tilford
Jhakhasssss ????very easy step to step send parcels ????????
11/11/20 by HARISSE PARSOTOMO
Due to the COVID the package went a couple of days late. appart from that everything worked smoothly.
11/11/20 by Customer
Excellent booking system and cheapest price found for my required delivery.
I will use Parcel Monkey as a 1st choice on any future deliveries
10/11/20 by Elizabeth Meller
Great system for parcels.
10/11/20 by customer John
Very smooth transaction from the outset to the final delivery and good price - only comment was that when my wife asked for a receipt the collection guy was a bit abrupt saying that receipts arent issued and would you rather I leave the parcel here
10/11/20 by Andrew Kinch
It felt safe using this service
10/11/20 by Customer
Said 2 day delivery and took quite a bit longer
10/11/20 by Richie Muzzy
Easy to use, throughout whole process
10/11/20 by Peter Coote
Everything went smoothly from online ordering to receiving parcel in good time
10/11/20 by Customer
Excellent all round
10/11/20 by Miss Baschea
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