We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Fast and efficient
10/11/20 by martyn baldwin
Do not pay extra insurance for damage as they never pay for damaged packages
10/11/20 by malcolm allison
Cant fault the service of ParcelMonkey. Picked up when they said they would (I wasnt in at the first attempt so rearranged for the next weekday), and parcel arrived in Denmark only a few days later. Very impressed with that, and a reasonable price too for a large 10kg box.
I would use again and recommend to others.
10/11/20 by Helle Barrie
Great and quick service to ITALY
10/11/20 by Freida
Had a problem getting labels printed so sent emails looking to change date of collection and got no response back at all and when courier called he wouldnt take parcel because no labels
10/11/20 by Paul Casey
Everything went well until it arrived to its destination where the package was not delivered at the place it was supposed to but instead left in another village, forcing my mom a 83 years old lady to ask favours so someone could brig it to her. So not pleased at all.
10/11/20 by susana
Easy to use and good value for my Parcelforce 48 delivery.
10/11/20 by ClarkeKent
Excellent service as usual, that’s reason why I don’t use any other company.
10/11/20 by Mark W
Im so happy with the service!! We will definitely be using you again. Plus our family have now said they be using this service to send us parcels over to Hungary. Picked up and delivered in 3 days thank you.
10/11/20 by Customer
Easy to set up and the goods arrived safely.
10/11/20 by A R Leach
Nice and easy!
10/11/20 by Emma Kemp
Its not often that I am truly loyal to a service or company, mainly because sooner or later I find that I need to upgrade due to something about the website, service or communication just not working for me anymore. I can tell you that in the case of Parcel Monkey from when I first discovered them until now they have not disappointed. It is definitely my go-to website for sending anything UK or worldwide. I like many things but particularly how everything I need is stored, easily tracked, selection of previously entered addresses, account options and ease of use. In each case being able to simply review all options, to drop-off myself or for larger items door-to-door collection. I can not at present fault the Parcel Monkey website, service or communication.
10/11/20 by Customer
Easy to use website, fair price paid, good tracking info and fast delivery. Very pleased
10/11/20 by A - Lee
Good job, straight forward process, good communication. Good dashboard to create repeatable experiences
10/11/20 by Customer
I would prefer a minus than a one, no way to contact no collection sick of waiting and cannot log in saying constantly wrong info yet its not. RIP OFF
10/11/20 by Customer
Efficient
Professional
Slick
- what more can you ask for
10/11/20 by Glyn Grayson
Picked up and delivered as expected and at a great price
10/11/20 by Pauline Smith
I will come back to parcelmonkey.
Great service, I would recommend 100%.
10/11/20 by Michal
Cannot fault the service, delivers every time and at very competitive prices.
Will use again and again!
10/11/20 by Jeanette Lund
Sent a parcel from UK to USA, super easy website to navigate , great price (although I checked a couple of times and on some days of the week they seemed to give a more expensive price than others) and the parcel has arrived safely.
10/11/20 by CGirling
The parcel was picked up fine at 11am 4-11-2020, I have spoke with my son today 10-11-2020 and as of yet it has not arrived, it said 3/4 days delivery so that is disappointing
10/11/20 by Dawn Bramham
Great service! Very easy and efficient. Tracking was great as well :)
10/11/20 by Dilly
Smooth transaction and delivery.
10/11/20 by Customer
I chose to have an item couriered using PM with DX being the courier rather than using a competitor. DX failed to collect and I had to make contact with PM to find that out. Delivery has now been scheduled for Mon, Tues and now bumped to Wed, again I had to make contact with PM/DX to clarify what was going on. PM believe they have no obligations under UK Consumer Rights legislation (i.e. they can disclaim against them) to actually provide the service theyve sold. Their complaints procedure has been whittled down to a written complaints address only. I wonder why?
10/11/20 by Natalie
Great service arrived on time
10/11/20 by Allan Stephen
Quick, cheap and efficient! Very satisfied!
10/11/20 by Customer
Great service for parcel collection
10/11/20 by Fiona
Always best price and on time
10/11/20 by bg
Booked, picked up, delivered, just like it says on the tin. Brilliant
10/11/20 by Sue
Very easy to use, I got a pick up the next day for a large package ! Excellent overall
10/11/20 by Casey
Excellent service picked up from my house in the midlands and arrived next day in Scotland
10/11/20 by lynn scotford
Excellent service. Easy to organise, parcel arrived quickly and safely.
10/11/20 by Customer
Good service, great price. Everything got to destination without damage.
10/11/20 by Dickies ceramics
Our delivery did not get there 24 hour express so cost us a lot of money because of the late delivery
10/11/20 by Customer
This is a brilliant service, quick to use online, a well thought out and simple website. You save a lot of money compared with buying the same service at a Post Office.
10/11/20 by Nick
Every time that I need to send a parcel this is the best option to find the correct carrier and the best price at the same.
10/11/20 by Javier Picón Bottaro
I requested a service to collect a package in Scotland for delivery to Ireland, and paid quite a lot for it. The package was not collected on the date it was booked for and I received no notification of this either from the courier or Parcel Monkey. The first I heard about it was when the selling company contacted me two days later to say it hadnt been collected and that they would have to cancel the order. Parcel Monkey did resolve the issue quickly once I contacted them but, despite requesting it, I did not receive any satisfactory explanation as to why it was not collected on the agreed date.
10/11/20 by Customer
Very simple to book on line, and to print off the label.
I saved about £6 on Royal Mail prices, and the pick up point was only a couple of miles from my home
Bit fiddly doing the weighing & measuring myself, but I will improve with practice
10/11/20 by Customer
Great service, I was able to track my parcel all the way through from collection to delivery.
I was collected on the due date and arrived in Australia on the due date with no issues.
I would definitely use parcel monkey again.
10/11/20 by Julia Ivens
Easy to compare quotes and get something from A to B!
Wish Id known about it it ages ago!
10/11/20 by Customer
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