We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Great service, no problem or delays.
05/11/20 by Elina Panayotova
Excellent! Quick, easy and good price! Thanks!
05/11/20 by Customer
I waited in 2 full days for a parcel to be collected and they didn’t bother turning up or contacting me. I now have to wait up to a week for a refund and find another reliable courier
05/11/20 by Mrs Lorraine Pritchard
Do not use this company. Go straight to parcel force. At least they offer a refund if the parcel is returned to sender. Dont waste your money. Would choose -5 stars if I could.
05/11/20 by Customer
Parcel Monkey provide a fantastic service. Tracking is good. Communication is good and my parcel left Northern Ireland on 29 October and was received on 4 November 2020 in Czech Republic. It was in condition that it left N Ireland. Everything safe. My daughters birthday is 9 November - she got the parcel on time.
Thank you
05/11/20 by Customer
Always reliable.
05/11/20 by Pasqualino and thanks for your order
Once again thanks for your service and excellent response
05/11/20 by David
Good efficient service.
05/11/20 by Margaret
Thanks very much appreciate it ????
05/11/20 by blair mccaul
Waited in for two days - and STILL the parcel has not been picked up. Suggest you look elsewhere for a proper service. NOT RECOMMENDED!
05/11/20 by Thomas O
Great Service!!
05/11/20 by Gary Woollam
Excellent service as usual, wouldn’t use anyone else
05/11/20 by Liz Davies
Sent parcel to sweden from Wales in UK got there with a week, not damage and went straight to him home. Great service will totally use again
05/11/20 by Caroline Pearce
even arrived a day early from UK to Ireland
05/11/20 by Customer
Great service, booked 3 boxes to be picked up in the UK and delivered to Southern Italy. Picked up promptly on a Friday and delivered on Wednesday. Communication from ParcelMonkey, Dpd and subsidiary in Italy excellent.
05/11/20 by Customer
Second time Ive used Parcel Monkey and the service is excellent. Parcel was cost effective to send, it arrived on time, tracking was easy, will definitely continue to use this service.
05/11/20 by Cliente
Supposed to be 2-4 day delivery to USA...parcel collected 31st Oct..its now 5th November and still not delivered ..only judt arrived in USA.
05/11/20 by Vanessa James
First time using Parcel Monkey to send to my son in Switzerland. V competitive pricing, clear instructions and online tracking. Will definitely use again.
05/11/20 by annie2502
Great value, cheerful pick up and delivery persons, speedy delivery to Europe.
05/11/20 by Janet Allen
Excellent service from start to finish
05/11/20 by Nina
We are very pleased with your service and care for the parcels
05/11/20 by Customer Edward
It got to the destination in one piece which was great but the hang up for me was that it said it would get there in 2 days but it took 5. I also had trouble printing the labels in a normal/expected A6 size on A4 paper. In the end they printed out as two full sheets of A4 which then had to be reduced in size through a photocopier. Not sure if that was the formatting of the labels or me though.. :’)
05/11/20 by Customer
Dropped my parcels off locally and they were delivered to Germany in a couple of days
Price was ok too
05/11/20 by L Hafezi
Good Service - Provided many viable options for my collection requirement.
05/11/20 by Customer
Easy to use website and search facility. Gives a good choice of couriers and prices
05/11/20 by Brian Jessop
Paid for parcel collection which never came. Called DPD to see why they hadn’t come and was told they don’t collect from my postcode. Parcels went out late as a result. You’d think a site as big as parcel monkey would be able to cope with this sort of organisation.
05/11/20 by Level Event
Very easy to use and process
05/11/20 by Business Customer
The parcel has still not been collected 1 week later. Each time a contact Parcel Monkey through chat I get the same response, it feels like a bot. Offering to cancel and refund is the immediate solution, which isnt really a solution. I have since contacted DPD directly who informed me that the information I gave to Parcel Monkey in terms of contact details , more info on the address had not been recorded. Additionally Parcel Monkey hadnt confirmed a new collection ( after the 4th day of no pick-up). Although I understand the courier finding the address was the key problem I have to say Im extremely disappointed in the follow-up from parcel monkey.
05/11/20 by Customer
Parcel was not collected from us on the agreed day, despite even been sent a time slot from Courier earlier that day. Eventually collected 3 days later
05/11/20 by Customer
Fantastic service, sure and fast and very cheap. Used to transfer two bicycle from UK to Italy.
05/11/20 by Customer
Worst delivery experience ever avoid at all costs. Booked a pick up and delivery service 2-3 days estimated... its now over two weeks and my package is still not here. Booked a land transport option as compressed gas is contained in the shipment yet the monkeys put it on a plane anyway. Have contacted multiple times asking how long as was told "soon" when I asked when soon is they said "soon as its delivered" I understand there might be a delay of a day or two due to covid but I dont think over 14 days for a 2-3 day delivery is acceptable. Will not use again and recommend you avoid too.
05/11/20 by Customer
Perfect experience once again. Parcel delivered to France exactly as promised.
05/11/20 by Michael Speller
Was rather sceptical at first to using this service as the destination was Italy. I normally use the post office . I have just tracked the parcel and it has been delivered and ahead of time !
05/11/20 by Lia Lloyd
I sent a package via Parcel Monkey nearly 2 weeks ago, tracking showed up 1 week ago saying package has been damaged, then 3 days ago changed to has been lost, contact us (Parcelforce). I contact Parcelforce and they tell me GLS are handling this, fine, I ring GLS they tell me they cannot disclose information on this as it is was sent via Parcel Monkey and it is their package. So I raise the issue with PM (who have no contact number) on Monday 2nd November, it is now Thurs 5th and I have had no responses from PM in the last 2 days, despite me having sent them 5 messages, all with no response. So they are doing nothing to try and sort out where my package is, I cannot contact them in person to resolve this quicker, if they cared to pick up a phone and ring GLS this situation could be resolved a lot quicker, instead im stuck in the middle and they seem to be wiping their hands of it. Ive been a PM customer for a couple of year, I will never use them again, their customer service is some of the worst Ive ever witnessed!
05/11/20 by Stephen Smith
Excellent service. Great communication and very good price. Thank you!
05/11/20 by Bryan
Despite specially made arrangements parcel was not delivered next day.
05/11/20 by Michael Stanbury
The system worked well. No problems with the website, the choice of services were clear. The package arrived on-time in good order. First class
05/11/20 by Customer
Great service and price
05/11/20 by Customer
Helpful fast and very efficient.
05/11/20 by Customer
Excellent service, very fast and professional.
05/11/20 by Mark
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