We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
I have always found ParcelMonkey consistently the best value (I like to use ParcelForce!) especially if you take compensation levels into account! Just going to book them again!
04/11/20 by Sheena Brown
On the 3rd November I arranged for a parcel to be picked up on the 4th. Only to have a mid morning call from Parcel Force on the 4th to say as they had only just been informed about the pick up it would not happen till the 5th. Having chosen the 4th so that it would fly out to direct to South Africa I am very disappointed with the service e this time.
04/11/20 by Customer
not helpfull and unwilling to check information
04/11/20 by Marian
Excellent service. Parcels i sent from UK to
Spain both arrived within a few days. I miss spelt the address on the first parcel and they sorted it out straight away for me.
04/11/20 by Sharon
Fully satisfied with Parcel Monkey UK. Absolutely provide professional and great services for their customers.
04/11/20 by Customer
Excellent service. Great value. Thanks very much
04/11/20 by Customer
Excellent service, easy website to navigate, courier arrived on time and was very courteous and resoectful.
Par cel arrived in good time and all good condition. THANK YOU
04/11/20 by Avril Parks
Purchased postage for eBay item - no probs except the Post Office whinged that the golf club should be boxed ( but they accepted it anyway!)
04/11/20 by anthony pride
Very impressed that a large (10kg) parcel was collected from my home and was delivered to its destination in France just 3 days later.
Super efficient service - will be using again. Highly recommended.
04/11/20 by LI (Parkgate)
Awful Parcel has not been delivered in time frame that l paid When tried to find out why,PARCEL FORCE said incorrect address in Italy Gave me a number to call in Italy that does not exist I have send many parcels to this address in the past , all l can think of lazy delivery driver couldn’t be bothered to find the address Spoken today to gentleman at PARCEL FORCE called PHIL (MANAGER ) said he will do his best to get this parcel delivered as soon as WAIT AND SEE ????????????????????????
04/11/20 by Remzi Ersahin
As always delivered
04/11/20 by michael pocock
Simple to use, great for price and service comparison, glad I found you
04/11/20 by Customer
Excellent cheap and the parcel got the USA in time !!
04/11/20 by Sarah Rhoades
The parcel travelled between Friday and Monday from the UK to the USA - brilliant!!
04/11/20 by Sylvia Lewin
Stockport to Frankfurt area in two days!
Best that!
04/11/20 by Ian
No fuss service which provided a great saving on the regular parcelforce price
04/11/20 by Customers j. miscandlon
Fantastic & speedy service. I have used them twice & will continue to use them. Incredibly cost effective too, use them you won’t be disappointed!
04/11/20 by MRS LENA RHODES
Promot collection, and prompt delivery. Excellent service at a great price
04/11/20 by Mr Kartik Patel
Sent Parcel to Australia, there within a few days all safely tracked and delivered
????
04/11/20 by Customer
easy peasy to use , offering different options , blows Hermes away
04/11/20 by Customer Richard Wardhaugh
Excellent. Collection and delivery on time with notifications, and all within 24 hours.
04/11/20 by Customer Panos
Fast delivery this time.
04/11/20 by Jack Chawawa
My parcel is still showing it being processed in customs (after 6 days from the promised delivery). There is little evidence that ParcelMonkey is helping to progress clearance or providing any communication. I have requested help via chat but nothing has happened. I am encouraged by ParcelMonkey not to contact the carrier they used. Very frustrating.
04/11/20 by Dave A
not received my parcels. The delivery guy came. Rang at the door. I came out from the balcony and he said he was alone so I said give me a minute and I will come down help you. But by the time i was downstairs he had left. I still do not have my items and thought someone woudl contact me but none had. Can you help? Thanks David
04/11/20 by David
Very good service, in time collection, updates throughout the shipping process. Easy to book process.
04/11/20 by Friend of Ted
Great and smooth service - will use again!
04/11/20 by Jennifer @ Digital Bookkeeping
Scam site.. These people took away all my money. It was a painful experience with them. But I just got back my refund with the help of Mrs Anna Surmina. Feel free to email her
04/11/20 by Joy surminanna g mail
They are not paying They are not paying They are not paying. Its been more than 50 hours I made my deposit didnt get the payment. Stay away from them. Contact Mrs Sandra on g mail to get your lost back. ..... crawfordsandra 895
03/11/20 by Carol
Quick and easy
03/11/20 by Customer
Very easy and straightforward to organise a courier pickup. Communication throughout was excellent too.
03/11/20 by Customer
Great service. Excellent price. Reliable.
03/11/20 by Ian Atherton
Website was easy to use and Pre printed Label made things easy at the Post Office
03/11/20 by Nick P
Efficient and value for money. First time I have used this service. I highly recommend Parcel Monkey.
03/11/20 by Customer
Competitive price, arrived quickly package in great shape.
03/11/20 by Mrs Bailey
Very easy to use found best deal for what I needed
03/11/20 by Kay Timmis
Great price, simple to use service and very quick delivery. Faultless!
03/11/20 by martin prior
Finding the cost for sending package was easy. Printing labels was more complex as they didnt provide instructions to adjust size or how to apply to package. Delivery was done within set time frame.
03/11/20 by Maud
Good service
03/11/20 by Badrul Amin
I get great prices and really reliable service .....never use anything else for sending parcels outside the UK
03/11/20 by Customer
Easy system to arrange delivery.
On time, no hiccups
03/11/20 by Customer
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