We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
As always a great job completed. Thank you.
03/11/20 by Cleve McCollinCustomer
In my case, Parcel Monkey was the best option for my parcel and saved me a lot of money :-)
03/11/20 by Customer
The posting process was simple and there were no hiccups. I was able to track the parcels progress and it arrived (UK to Italy) in exactly a week. I will be using Parcel Monkey again.
03/11/20 by gill cuthbertson
I am very disappointed by Parcel Monkey. Shocking customer service. Yesterday I booked for a parcel to be collected by them today (Tuesday) which had to arrive at the destination tomorrow (Wednesday). The documents were time sensitive. I waited for the allocated time the courier was meant to arrive, then an hour passed, then two, then three - no news from them whatsoever. When I got in contact with parcel monkey to ask what had happened they only said we could either cancel the booking or rebook but they would not be able to organise for the documents to arrive tomorrow (Wednesday)! I was stunned as that was all I got from their customer service. They took no responsibility whatsoever for the problem they had created for me. Ive now had to book for a same day delivery courier that has cost £199 + VAT because of Parcel Monkeys mistake. The quote I had had from Parcel Monkey was under £10 to do the original delivery, so they have cost me £210. I am appalled.
03/11/20 by David Davies
The best service ever, great pricing and very easy to use.
03/11/20 by Basil Salaiy
Very Good evry thing. I very happy
03/11/20 by agnieszka lozinska
We often have difficulty in sending parcels to the family in Australia. This time, using Parcel Monkey, the box arrived in just seven days.
Strongly recommend the service.
03/11/20 by Richard Hurley
First class service
Does exactly what is says on the tin
And some more
03/11/20 by Brian Steele
efficient took 7 days instead of 3/4 but can be expected these days due to Covid 19
03/11/20 by Customer jeff
Excellent service
03/11/20 by Customer
Always give me a good wide options, so I feel I can make a choice that suits my needs.
I often recommend this site to others.
03/11/20 by Karen P
Excellent service highly recommend overseas service to Japan by parcelforce/parcel monkey make life so much easier !! Highly recommended
03/11/20 by Angela Lynas
Excellent service. Delivery in good time.
03/11/20 by Sarah Morris
The service was fantastic, parcels sent to New Zealand and South Africa, both arrived within 7 days. The post office usually takes 4 weeks! My only negative is that the South Africa parcel incurred a large fee for VAT and customs which wasnt made clear when using the service.
03/11/20 by Customer
Amazing service absolutely brilliant
03/11/20 by Roy Mccready
As always the best reliable cost effective service for mailing abroad
03/11/20 by TKal
Awful misleading service! Do not use this company! Tried to send a parcel using their service, on their system my item has a warning that says "carried on a no-compensation basis" so I continued as the item has little value and they let me purchase the delivery service. After a few days I got notified that my parcel is being returned due to a prohibited item. Never on their system say that my item is prohibited and the fact that they let me buy the service should mean that they have made all the necessary checks based on what I declared about the item. I was true and accurate on my description on what I am sending. They wont refund me what I paid and I have to pay them an extortionate amount to deliver my item back! Never will I use this company again or any one for that matter.
03/11/20 by Ubay Vallega
More than half my things come broken Im very desapoint with the service Thank you for your time.
03/11/20 by Customer
Excellent service and prices
Thank you
03/11/20 by Customer
Absolutely fantastic service. Took 2 days -recipient received an emailed notifying expected delivery and text giving a time slot on morning of delivery. This service was quarter the price of similar service with another supplier.
Well done Parcel Monkeys.
03/11/20 by M GILL
Found the best price and it all went very smoothly.
03/11/20 by Hizar Alikhan
Easy booking process online, parcel was picked up designated day and delivered across to Europe within 3 working days. Good value for money indeed. Happy to recommend!
03/11/20 by Susanne
Parcel picked up promptly and delivered safely!
03/11/20 by Customer
I discovered Parcel Monkey not long ago and they have become my go to very quickly.
I sent 17kg to Italy, 3kg to Norway and they provided a truly fantastic service. It is so easy to use and you are kept informed throughout the process.
Im not going back!
03/11/20 by Helen Erichsen
Do not use this “service” under any circumstances. As so many others report - paid extra for so called insurance. My parcel arrived totally waterlogged- items damaged, photos provided. Refusal to pay insurance due to “inadequate packaging “ . Not true - a sturdy box was used - nothing would have survived the treatment that my package received - I will be pursuing a claim elsewhere. Save yourself the trouble and use a more reputable service. Wasn’t even any cheaper than parcelforce.
03/11/20 by Helen Carey Cunningham
Excellent service and prices. Do exactly what we request.
03/11/20 by Graham Stone
Another parcel successfully delivered to our daughter and family in New Zealand, thank you.
03/11/20 by Kathleen Nicholson
Fantastic service. Will definitely use again. Only took 2 days for my parcel to arrive in France
03/11/20 by Julie
Superb! Would definitely recommend. My parcel was picked up and arrived exactly in the timescale promised - which is much better than previous companies I have used! Will definitely use again.
03/11/20 by Mrs H M Haines
My parcel was not collected and it is very hard to talk to the delivery company. Parcel Monkey act as an agent but take no responsibility. You’re better off going direct to Parcelforce, DPD, DXFreight etc
03/11/20 by andrew scott
Quickest way to find the best deal. The service itself was just as described.Will certainly use again.
03/11/20 by Mr Philip Wooderson
Terrible complaints procedure. I have had parcels arrived damaged and despite taking out extra insurance they refuse to settle my claim. They say it’s down to the carrier, the carrier says it’s down to parcel monkey. I use another courier now
03/11/20 by malcolm allison
I regularly send parcels to my son in Canada and have found Parcel Monkey the best and cheapest way to do this. The website is easy to navigate. The prices quoted very competitive and tracking parcel is easy
Highly recommend Parcel Monkey
03/11/20 by Christine
Excellent service from booking, picking up rite to deliver.
03/11/20 by Mark Dedman
Excellent service as usual.
03/11/20 by Dear Mr Hallam
Drive very good and came on time
03/11/20 by Lela
Great reliable service
03/11/20 by Gary Kirby
Very straightforward super smooth transaction. Thanks very much! :)
03/11/20 by Paul
On time and well packed UK to France. Thank you
03/11/20 by Vernon
Brilliant service always
Have been using parcel monkey for domestic and international parcel! Cant complain at all
03/11/20 by Happy customer
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