We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
As of today (Monday) I have not received my item.
09/11/20 by Customer
well you didnt do very well because its been over a week and still waiting for a next day delivery parcel to arrive with a customer
09/11/20 by adam coxall
great portal to find the cheapest courier, I was able to track my parcel until destination
09/11/20 by MS
Parcel Monkey are excellent most of the time... But if an item gets damaged or lost... Good luck! They make things very difficult and sometimes demand the impossible.. Communications are often hopeless with no phone number and waiting for a reply to messages.
08/11/20 by Zeke Smith
I rate ParcelMonkey 1st rate.
However I paid ParcelForce for 24hour delivery and they did not fulfill their promise.
No doubt they will make excuses like Covid-19 or some such ****!
Should really get a rebate if they fail to keep the delivery schedule.
08/11/20 by Matt
Great service and good prices. My parcel was picked up by the chosen courier on time. I was provided with updates and the parcel was delivered on time without any issue. A very good straightforward transaction
08/11/20 by G. Stark c/o Incr-edibles
On a Sunday I booked through parcel monkey a courier to send 3 big parcels to different parts of Ireland.courier picked up the parcels on Monday which was the next day & all the parcels were delivered to the relevant Irish addresses on the Thursday.fast efficient service & costs so much cheaper then sending by normal post.highly recommended
08/11/20 by jennifer c
Thought it would be delivered in 1-2 working days. Collected promptly at 9.30 on Monday didn’t arrive until Friday
08/11/20 by Customer
Great service fast delivery .5 stars
08/11/20 by Zahra
Excellent service, delivered on Sunday. Brilliant! Many thanks.
08/11/20 by Customer Michael Hibbert - Hibbert & Co
Very clear advice on the requirements and price of the various carriers and both times I have used Parcel Monkey everything has worked perfectly
08/11/20 by Sarah
Quick and priced adequately
08/11/20 by STEPHANIE MARTIN
Parcel Monkey is great, really easy to use and they pick up from your door! Cheaper than the post office too!
08/11/20 by Sandra Coull
This is the second time Ive used parcel monkey and each time the service has been excellent.
Very professional and will definitely go on using them in the future .
08/11/20 by Joanne[/ekm:customer firstname]
punctual and organized
08/11/20 by Customer
I had a good price for my delivery and it got there next day, the only was that I had no notification of when my parcel was being picked up which would have been good.
08/11/20 by Paul Hill
We needed to return a microwave oven to a supplier and they suggested Parcel Monkey. The website was easy to follow and there was numerous options. We picked our courier and the price was very good. The parcel was picked up and delivered quickly. We would use the website again.
08/11/20 by NeilLogan
Easy and straight forward to use. Only took a few minutes to complete. This is the second time i have used Parcel Monkey and i will definately be a repeat customer.
08/11/20 by customer
Fast and simple
08/11/20 by john
Great service - package picked up as expected. Tracking was easy and delivered to New Zealand within the timeframe. Easy to use website and very helpful dealing with customs declarations.
08/11/20 by Customer
Perfect service.
Text informed me of the time if the pickup.
Collected on time.
Delivered as promised.
Informed that parcel had been delivered along with the name of the signatory, a photograph if the parcel at the destination and a google map locator of the place the parcel was delivered.
Perfect service.
08/11/20 by Peter
I was recommended this service through PayPal. It was easy to input all the details on the site however what I received in way of what happens next wasnt clear. I paid for dpd express collect internal 2-3 days. I expected someone to collect to parcel however after 48hrs I decided to drop the parcel off at a dedicated store. I chose my local morrisons, the staff had no idea how to deal with the drop off it took me 30mins to sort it out with them. Next I received an email to say that the package I was sending was heavier than Id inputted despite having weighed the parcel myself before sending so was charged extra. I think these issues were with the currier rather than parcel monkey I wont be using dpd again if I can help it.
08/11/20 by Gemma
Easy to use and seamless service
08/11/20 by Customer
Fantastic service from start to finish. Picked up in suffolk on Tuesday delivered to Germany Friday. Great!
08/11/20 by Customer
Used DPD for parcel to Europe. Really easy with great communication from DPD cost about £15 for 14kg arrived in 2 days.
08/11/20 by RDW
Very pleased with the parcel delivery time price everything great job parcel monkey
08/11/20 by Deborah Evans
Perfect service UK to kos
08/11/20 by Jake
Great service throughout A1
08/11/20 by Mr. mohammed mughal
Lost my parcel, no tracking and just emails no personal contact. Still awaiting a resolution and not even received my original payment back, will never use again.
08/11/20 by Lynda Jefferys
Not particularly happy with an under-weight charge being applied that Id no opportunity to challenge.
08/11/20 by Gadge Guru
I was quite, happy with the service I received my problem was how expensive this service was
08/11/20 by Customer
Very pleased with service. Fast, cheap and fully tracked to Holland.
08/11/20 by First time customer
Absolutely always brilliant!
08/11/20 by Alessandra Lancieri
Parcelmonkey provides excellent prompt service at affordable prices- process I seamless and efficient
08/11/20 by Ciaran Headley
have used this co before just sent two more big parcels to New Zealand. easy collection and quick delivery.
08/11/20 by Mike simmonds
The ordering and arranging collection process was very good. Unfortunately my £1200 arrived in France very damaged.. no one seems to want to take responsibility as it passed through several companys.. although I made the transaction with one company Im to chase them. And we purchased additional insurance yet there making it incredibly hard to use it as were given no help Thanks parcel monkey
08/11/20 by Mr F
This service has been very useful and also cheap, for me so far. It could be improved by showing which services bring labels and therefore require no label printing: PF and DHL generally bring labels and there is a printer required indicator which may or may not be correct!
08/11/20 by Colin --
Easy and reliable to use. Parcel was collected in the given time frame. Very polite and Covid safe collection, very pleasant and cheerful driver. Would definitely use them again.
Tracking only available to the UK shipping depot not all the way to NZ, unfortunately.
08/11/20 by Dorothy Davis
Quick and efficient
08/11/20 by Customer
Terrible experience with parcel force. Parcel wasn’t collected from me on 2 occasions, finally taken on the 3rd after excessive messages online. Never reached the destination of the recipient when due.. no card left after an apparent attempted delivery. Ended up having to be collected from a depot, stressful experience!
08/11/20 by Customer
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