We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Does what it says - compares the services and is accurate.
08/11/20 by Customer
Easy to find out prices and to print off label.
08/11/20 by Mrs Fitzgerald
Easy to use, but when I selected a courier to return a parcel and entered dimensions and weight, was advised that my parcel was too big/heavy even though the courier had delivered it to me in the first place. I was happy though with my 2nd choice of courier who promptly collected and delivered my parcel.
08/11/20 by Mary
Very good process, easy to use and cheaper than going direct to ParcelForce!! Parcel was delivered safely and on time. Thank you
08/11/20 by Customer
Well priced, punctual and efficient
08/11/20 by Customer
My parcel was collected & delivered on time, and arrived safely & undamaged.
08/11/20 by Nigel Jonas
Parcel not delivered and takes ages for a investigation
07/11/20 by Customer
Hassle free transaction, great service with a quick turnaround. Will use again.
07/11/20 by Customer
Website so easy to navigate and excellent prices.
07/11/20 by Customer
To date I cannot fault either Parcel Monkey or the courier I generally use with them DHL. They have delivered everything on time and with no damage. That cannot be said for other couriers/companies I have used - Parcel2Go being the main offender.
07/11/20 by RE
Brilliant service, super fast postage from UK to Australia.
07/11/20 by Customer
Great seevice thanks
07/11/20 by Customer
This is the first time we used parcel monkey and we will definitely use them again and recommend to others. Price competitive and very happy with parcel force for getting our parcel picked up and delivered safely.
07/11/20 by Happy Customer
Excellent I will recommend you lot
07/11/20 by Customer
Easy to use and arrived on time
07/11/20 by Richard Field
Great service. Clear instructions, good options, timely collection and delivery and notifications.
07/11/20 by Anon
Everything worked very well. Pick up on time and very friendly. Delivery as promised the next day in Scotland. Great.
07/11/20 by Anthony Davison
Good service and easy to use .
07/11/20 by Customer
Very good service
07/11/20 by Din
Never have had any issues with this service, easy to use and you know what it is going to cost. Use them everytime I have to sent a parcel
07/11/20 by michelle murray
My parcel was collected and delivered to the USA in 6 days - wonderful service!! Would certainly recommend!!
07/11/20 by Jacky Jenkins
Great service eg post office say it costs £50 to send a package, with parcel monkey you can book parcelforce for £10. Its the same service. You drop the package off at the same post office trying to rinse you for £50 and its dispatched to the receiver using the exact same parcelforce service.
07/11/20 by Customer
Second time I have used parcel monkey, easy and good prices. Parcel sent and arrived as promised thank you
07/11/20 by David
Picked up , and delivered to USA within 4 days ????????
07/11/20 by Customer
Great service and reasonable costs to send parcel to France. Will use them again.
07/11/20 by Marion Wilkinson
A very affordable way to deliver heavy items to Europe. So glad I found them.
07/11/20 by Customer
Great service, saved me a lot of money!
07/11/20 by Customer
Easy to use. Efficient service.
07/11/20 by Glendon Ben Franklin
My package has gone missing, parcel monkey havent responded to my last 7 live chat messages over the last 3 days. When I contact the courier (GLS) personally they tell me they cant give me any information as its parcel monkeys package and under data protection wont share information with me. To make things worse, parcel monkey charged me an additional fee (without my authorisation) on my package, stating that my 2kg package of polystyrene was weighed at 15.3kg (after it was reported as lost!). None of this is helped by the fact parcel monkey have no contact number. Feeling very let down.
07/11/20 by Customer
I needed to send 3 parcels abroad, and wondered if ParcelMonkey could handle the sending of 3 parcels in one login, or whether Id have to log in 3 times to send them individually.
They have a good website where you complete the details of 1 parcel, and then immediately it asks if you want to send another - just what I wanted!
My only gripe is that it doesnt remember your "sending" info (name, address, etc) from 1 parcel to the next (although it does bring up the info when you type the first letter in each box) - pre-filling all the details would still save a lot of typing though.
07/11/20 by M Potter
Great service, very quick delivery and good prices
07/11/20 by Kevin Fowler
Parcel force didnt put pick up on any drivers manifest. I had to ring them they apologised and said they will pick up next day, which they did.
07/11/20 by Ian Gordon
Very efficient delivery to ireland
07/11/20 by Customer
Simple to use, great service. Recipient happy with delivery too.
07/11/20 by Nick
Terrible service and customer service
07/11/20 by Customer
Parcel was picked up on time and delivered when stated. Although there was a whole in the box on delivery, no damage has been detected
07/11/20 by Customer
Quick and easy
07/11/20 by Ken Breeze
Very simple to use! Delivered on time! The only complaint I have is that not all recipients are prepared to give their email address or phone number. In these cases I have had to go elsewhere!!! You might like to think that one through...?
07/11/20 by Chris Mac
All good collected.. delivered as quoted.
07/11/20 by Customer
The luggages got to the destination on time and were well treated.
Thank you
07/11/20 by F Thiam
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