We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Why are you using companies - Courier parcel who lose your parcel and have no customer service? You only have to go on their social media or reviews to see the sheer number of disappointed customers. You should not be promoting this service
03/11/20 by Customer
Excellent Service - fully recommend
03/11/20 by Customer
Brilliant service, was kept up to date at each delivery point. Very good communication, easy to use and a trustworthy service!
Thank you.
03/11/20 by Nat
Great and qucik service, arrived in time! Thank you
03/11/20 by gabor kovacs
Would highly recommend and will use this company again.
03/11/20 by Customer
Easy booking procedure with printed labels and competitive price.
03/11/20 by Joyce
Fantastic! Highly recommend and will be my go to from now on!
03/11/20 by Zoe
easy to do from the beginning, able to track package to the final destination and parcels arrive very quickly. superb service.
03/11/20 by Carol Richardson
All the process was easy, but the item arrive damaged. Won’t recommend.
03/11/20 by Customer
Fast service - amazing prices
03/11/20 by Customer
good good good
03/11/20 by Customer
Excellent service no problems been using this every week for 9 months, peace of mind
02/11/20 by DAVID MCCABE
So easy to use and great fast delivery to Singapore. Cheaper than sending by Royal Mail
02/11/20 by Sally Ann Williams-Collis
Easy service, posted out to France 3 days and package arrive safe and sound
02/11/20 by Mrs Jones
Great service, very happy
02/11/20 by Christopher Moore
Simple no fuss service.
02/11/20 by Barbara
everything went smoothly .
02/11/20 by shane
Thanks. The collection and delivery all went smoothly
02/11/20 by Malcolm
Many thanks, very good service xxx
02/11/20 by Miss Inga Jakutaviciene
Usually have perfect service but on my last parcel I was not happy. The parcel arrived damaged with large holes at the top, Looked like it had been opened and badly re-packaged. Thankfully the presents inside were not damaged and because of previous great service I will continue to use Parcel Monkey.
02/11/20 by JANICE ALLEN
Excellent easy service to use! Half the price it would have cost if I posted at the post office! Would definitely use again! I shipped overseas and didn’t require loads of complicated questions about size and weight etc
02/11/20 by Customer
No hassle service
02/11/20 by john
Package to Bulgaria from U.K. The timescale was exactly as quoted , my only criticism would have to be that I was not notified when the parcel was being collected but luckily was in when the courier collected .
02/11/20 by Roy E Bostock
Brillant Service, everything was at hand to check your delivery. Wont use anyone else but Parcel Monkey from now on.
02/11/20 by Customer
all good*******
02/11/20 by mrs bd budden
Light speed delivery to USA ????????,at an bargain price, to a surprised and happy recipient. On line tracking was a reassuring bonus.
Will use again after such a great experience.
02/11/20 by Patrick Crosbie
The parcel has been delivered undamaged and and within 3 days . Tracking is a bit of a problem , particularly when delivery leaves the UK borders.I will use the service again.
02/11/20 by Adam Sowinski
Very pleased with service
02/11/20 by Customer
delivery just as quoted for
02/11/20 by Mr Geoff Tulip
Easy to arrange and track great service
02/11/20 by Customer
I left parcel at Post Office at 10.45am on Tuesday 28th Oct.parcel wasnt collected until Wed 29th Oct at 4.11pm.
Please advise the delay?
Otherwise,parcel arrived safely on Friday morn,to destination albeit more than 48hours,as promised.
02/11/20 by Catherine Casement
Very efficient thankyou
02/11/20 by Sharon F
Fantastic service and great prices.
02/11/20 by Customer
Very satisfied with Parcel Monkey’s service.
02/11/20 by Lize
Parcel was collected 2 days late. Had to keep ringing Courier - the staff were friendly and appeared to want to help but nothing was done - they didn’t ring back when promised, also line cut off while in hold. Wrong date arranged by call handler, and email for assistance ignored.
02/11/20 by sholme
Great app, easy to use. Parcels arrived in tact and on time.
02/11/20 by J Rees
I thought sending parcel abroad was expensive until I come across Parcel Monkey!
02/11/20 by J E
So happy with the service from you that I will definitely use you again, I sent a parcel to Australia and within 2 weeks it arrived this is the first time that I have used a parcel service I usely take it to the post office which it takes even longer to get there . So from now on Ill will be using you
Thank you for the service
02/11/20 by Customer
better than ever. The parcel got there faster than if i had to drive it personally
02/11/20 by Cclaudio vignaliustomer
Really great first experience, very simple process, my parcel arrived in Australia within a week! Have recommended you to my family, one criticism I have is to do with the parcel pick up, it would be great to have a pickup time slot, as the 8am till 6pm really messes with your day if you don’t work from home, but 9 out 10 ????????????????
02/11/20 by Matt Wynn
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