We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Everything was collected as promised and delivered in time, considering what everyone is up against with the current pandemic.The customer was very happy as well which is the most important thing
07/11/20 by Graham Saunders
Excellent service clear and easy to use - parcel collected and delivered as promised
07/11/20 by Karen
Good service
07/11/20 by Fred Ritter
Im still, 3 weeks later, awaiting resolution of 200€ of unexplained extra costs of my delivery. Delivery did not arrive at my home as promised (I called to confirm this before delivery), meaning I had to pay 30€ extra port fees and hire a van to connect my delivery at a personal cost of 40€. The agent asked me for the port fees invoice but then stopped responding. 2 weeks later, my card was charged 110€ of extra charges with no explanation except error in either size or weight - no specific justification. I have never ever had any issues with my measurements, and I take particular care to write on the side of each box its exact dimensions and weight. So I would like to at least know what my (highly unlikely!) error was. It is criminal to charge huge amounts without justification just because they want to!! My bank was unable to contest this payment. Customer services keeps promising to reply within 24 hours, but not replying! Until I receive resolution or justification I will never again use this service and do NOT recommend parcel monkey nor UPS!!!! UPS customer services are even more useless!!! But I still have a bit of hope in parcel monkey as I have never had any issues with them before this mis-sale and following mess-up. Please help me regain my trust !
07/11/20 by Maor N
Arrived in 3 days U.K. to France
Brilliant thanks
07/11/20 by Anon
Very easy and straight forward to do. Took parcel straight to post office, so much better than waiting for it to be collected.
07/11/20 by Peter Houlden
Professional online parcel company, very competetive pricing and great service
07/11/20 by Charles
Cheaper price than going directly for Parcel Force or other shipping company, but the customer service is absolutely terrible. If your parcel get lost, you wont be able to call anyone at Parcel Monkey as they dont have a UK line to reach.
07/11/20 by Customer
Had never used a courier before, was very pleased with the ease of Parcel Monkey and the tracking has also been very easy, being elderly a lot of computer usage still puzzles me but this was great.
07/11/20 by mrs berry
Efficient and easy to use. Prompt delivery and good communication through out
07/11/20 by Beverley
Service was not very good. Selected UPS for shipping and they were poor missing the delivery window for premium priced offering. Parcel Monkey staff can only be contacted via email and their responses did nothing to address my issues or intermediate with shipping. They absolved themselves of all responsibility
07/11/20 by Mr Mardani
Excellent fast service, will use again
06/11/20 by Kenneth Davies
Great Service thank you ????????
06/11/20 by Cornish Coastal Collections
Very good parcel company. Parcels have always arrived within a couple of days, photos taken which can be seen. Would recommend to everyone
06/11/20 by Peter Midgley
Great service
06/11/20 by Customer
terrible service , beware of this company...taking money from your debit card detail without discussion and proofs and refused to retrun.
06/11/20 by erica Hill
Great and quick delivery so happy with this service
06/11/20 by Customer
nice one! Great Customer service support! Send over 20 parcels so far to different continents with different companies- all is good so far!
06/11/20 by Customer
Sent on Friday delivered on the following Thursday. Doesn’t cover all sites so you should still look around but excellent service if you choose it. Rod Wood
06/11/20 by Roderic Wood
I would never use them again. Did all my measurements also weighed parcel on calibrated scales paid top price from list also paid extra insurance.
Paid my fees parcel was delivered then a week later i had a email telling me they had taken a unauthorised extra payment as the courier has alleged to have weighed the parcel and it was 9kg not the 1.7kg i had given them.
The parcel was a single carbon fibre fishing rod wrapped on cardboard which weighed 1.7kg . I have reported as a complaint to parcel monkey but it would seem they take what the courier has said as correct. Its not the extra cost
i believe this is a scam as it was definitely. Also parcel monkey has asked me for photos of the parcel also myself measuring it and pictures of me weighing it. Please be very careful using this site as they will take moneys from your account with out telling you and with out providing any proof.
06/11/20 by paul binding
The site was easy to use and found a better price than other sites - excellent service Thanks
06/11/20 by Eric
First class service. Site very easy to understand and use.
Will use parcel monkey again.
06/11/20 by Robert Jones
My parcel made it to its destination with no fuss or problems and arrived in about 4-5 days when I was expecting 2 weeks! Very pleased with the service and the updates on tracking were great! Definitely recommend this service!!! Also loving the prices - much cheaper than other services available!
06/11/20 by Customer
I paid extra for a collection before 10am and my parcel was collected at 13:15pm. The extra money I paid has not been refunded either. Plus when the delivery was attempted to be made we was out. The driver didnt even leave us a missed delivery note through the door!. Very poor!
06/11/20 by David Hanson
never have any problems good price and parcel arrives on time
06/11/20 by jackie fletcher
Super easy service and parcel was collected & delivered successfully.
06/11/20 by Laura Fidler
Parcel Monkey just do the biz- again and again. Easy, efficient, effective and excellent value. Why would you go anywhere else?
06/11/20 by Ashley Jarvis
Excellent, convenient service. I took my parcel to the nearest post office. And my family received it ok 1 day later than it was mentioned at the time when ordered the service but still it was quick! I definetly recommend it.
06/11/20 by Customer
sent a parcel then they charged me an additional £49 as the couriers "laser scanner" seems to think the duvet i sent weight 77.9kgs instead of the 3kgs i stated. customer service is non existent. have now raised a dispute via the bank to retrieve the money.
06/11/20 by Smak
I had a large Dragon to send, (not many people can say that) and dreaded the cost. Parcel Monkey was simple to use, finding me the best prices for the service I required.
One dragon safely delivered within 24 hours.
06/11/20 by CustomerMairi
This is the second time I have used Parcel Monkey. Brilliant service, clear prices and options and 100% success in organising collecting and delivering.
I had tried to use Hermes and they didn’t show up when they said or the next 3 days. I had a courier from Hermes refusing to take the parcel. It took over an hour to get through to someone, frustrating telephone system that ensures you go round in circles, then cuts you off!
Parcel Monkey all the way now!
06/11/20 by JMR
After using another reputable service for my international deliveries and finding them not very good I turned to parcel monkey. Parcel collected as promised on Monday and with the recipient in Denmark fully tracked on Thursday. Excellent service
06/11/20 by MRS DIANE SIMPSON
Collected on time, delivered in good condition. East to arrange. No problem !
06/11/20 by Bassethound
Excellent service again for the collection &
delivery of our parcel. Completed exactly as notified
06/11/20 by Roy Thorpe
Super great service at an affordable price. Would thoroughly recommend.
06/11/20 by Gurmukh Panesar
Good service, reasonable costs and good tracking, so that I could see where my parcel was at all times. Will recommend
06/11/20 by littledi
First time user because I needed to post a parcel longer than Hermes would take. The website worked well, the payment was straight forward too.
Delivery was as expected and the recipient noted that Parcelforce were good too.
Will use again.
06/11/20 by Raoul Wynn
Will definitely be visiting parcel monkey again in the future
06/11/20 by Customer
The company didnt arrange the parcel collection on time. Even after complain to their customer service department, and have a promise that the parcel will be collected, they didnt for a second time. Not reliable service.
06/11/20 by Thiago Tardioli
Really good service!
06/11/20 by Mihai Petrescu
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