We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Picked up as promised. I thought that the site promised next day delivery but Friday collection was not delivered till Monday.
Quick and easy system.
06/11/20 by Ms Berenson
Fast, reliable and cheap! Best parcel service available by far +++++
06/11/20 by Customer
Surprised how good this service was. Large parcel to Melbourne from Glasgow, no problems with admin, customs or anything, as we followed their advice. Glasgow to Melbourne in 6 days. i Couldnt believe it.
Excellent
06/11/20 by Gavin
This company should be avoided at all cost. There is no reason to use a third party when you can just book directly with a courier and save yourself the hassle. If Parcelmonkey mess up, theres nothing you can do in terms of contacting the courier yourself - you rely on Parcelmonkey doing it for you, which they wont. I booked a parcel for collection from my home address. I know my home address quite well so filled it out correctly. It was also written out correctly on the parcel label which was automatically generated and sent to me to attach to the parcel. On the day of collection I wait at home. I receive a text message from the delivery partner stating the time they will attend. They dont attend at this time. On checking the tracking information, I found the message that they could not attend because "Contact could not be located". I did not understand this message. No one came to the house and no one rang me. I then went back and checked the email I had received from the delivery partner. The collection address in this email was partial. It had my street and house number but no flat number. Immediately I contacted Parcelmonkey who do not have a phone number or live chat but is only contactable via a form on their website, which is infuriating as it is. Before they got back to me, I received a message from the delivery partner stating they would collect the parcel the following day instead. I seemingly had the option to rebook the collection myself but, when trying to use this function, received an error message. As it took a while for Parcelmonkey to get back to me, I called the delivery partners customer service line. Believe it or not, they are contactable by phone! They confirmed they only had a partial address and so collection would be difficult. Knowing that, I realised that trying to make the collection the following day would be of no use, if the driver still was unable to locate my house. But the delivery partner is not allowed to change the delivery address for the customer. You see, you are not actually the customer when you have booked via Parcelmonkey. Parcelmonkey are the customer. So THEY have to do this for you. When I finally heard back from Parcelmonkey, they were apologetic but just stated the collection would be made the next day. I stated I was unhappy with this and also asked to have confirmed exactly why the collection was not made and why Parcelmonkey had given incomplete address details to the delivery partner. Parcelmonkey confirmed the address details Id given them and claimed to have passed these on to the delivery partner. I asked for confirmation of this to which they sent me a screenshot of their own system showing my full address. This was information I had inputted myself and did not prove in any way that the delivery partner would be able to attend. I asked again if they could ensure the delivery partner confirm directly to me. They said no. After some hours I rang the delivery partner again to find out whether they had the correct address details. They did not. So I contacted Parcelmonkey again and stated that they clearly had not updated the delivery partner as they still did not have the full address details, so exactly how was this collection going to happen then? They replied that they had updated the delivery partner but also that they could not actually guarantee that the collection was going to be made. All of the above took almost a whole day because you can only email Parcelmonkey and have to sit there and wait for them to email you back. They send you useless replies and do not solve the problems. Instead they leave it to you - the customer! - to liaise between them and the delivery partner. What exactly are you even paying Parcelmonkey for at this point? I decided to cancel the delivery and ask for a refund. This was a complete waste of my time. For the third time Parcelmonkey lied to me and stated they had updated the collection address so the delivery partner would be able to attend. But I knew this was a lie. I thought the saga would end there, but no. The following day I received yet another text message from the delivery partner stating they were on their way to another courier! At this point the collection was cancelled on the Parcelmonkey website so I did not want to hand the parcel over to the delivery partner regardless. A little while later, I received a phone call from the delivery driver who.... You guessed it... Had my street address BUT NO FLAT NUMBER and just wanted to check exactly where to go to another courier. What a ridiculous waste of the drivers time - and also proof that no, Parcelmonkey, you did NOT update the delivery partner, despite repeated claims that you did! A complete waste of time and energy to try to use this company. Steer clear at all cost.
06/11/20 by KNS
Easy site to navigate, very straightforward.
Once parcel packed, labels added just drop off at Post office....quick and easy.
My son in Canada received it within the specified time....3-9 days. Very happy .
06/11/20 by Andrew Jones
Very efficient in these trying times were living in. Efficient, punctual and safe collection by polite and helpful employee. Simple and easy to follow online instructions.
06/11/20 by Customer C Edwards
great service picked up on time and kept informed
06/11/20 by Malcolm King
Great service, only nigglewas no update for 4 days when with customs
06/11/20 by James Kennedy
Really good alot cheaper than what I would of payed up the psot office quick and officent
06/11/20 by Customer
Excellent service, I use these often, would highly recommend!
06/11/20 by Jenny Newson
Useless! Took 3 weeks to get my parcel delivered. Had to go to parcelforce to sort things out. Parcel Monkey has no telephone! Eventually offered me 25% compensation. I did not agree but they ignored me after that. I will go direct in future
06/11/20 by Jean
Very good prices and pick up or drop off just wish label could be given at PO if printer broken or out of ink as stuck if not
06/11/20 by MRS AMANDA CLARKE
Always impressed with the speedy delivery of parcels
. Would certainly recommend parcel monkey
06/11/20 by Susan
Easy to arrange on line, swift and economic service, whats not to like?!!
05/11/20 by Paul
Be informed before sending out a request for a review. I HAVENT YET RECEIVED THE PARCEL!!!!! No-one seems to know (or care?) about what has happened to it.
05/11/20 by Customer
Quick , reliable and efficient service
Will definitely use again
05/11/20 by Larshan Muthulingum
Thank You!!!
05/11/20 by Customer
Amazing service!
05/11/20 by Eva
Absolutely amazing fantastic fast service cant believe you delivered from UK to Canada in 5 days ???????????????? definitely using parcel monkey for all our deliveries
05/11/20 by EVELYN ADDINALL
great service
05/11/20 by Clint West
Great service, no problem or delays.
05/11/20 by Elina Panayotova
Excellent! Quick, easy and good price! Thanks!
05/11/20 by Customer
I waited in 2 full days for a parcel to be collected and they didn’t bother turning up or contacting me. I now have to wait up to a week for a refund and find another reliable courier
05/11/20 by Mrs Lorraine Pritchard
Do not use this company. Go straight to parcel force. At least they offer a refund if the parcel is returned to sender. Dont waste your money. Would choose -5 stars if I could.
05/11/20 by Customer
Parcel Monkey provide a fantastic service. Tracking is good. Communication is good and my parcel left Northern Ireland on 29 October and was received on 4 November 2020 in Czech Republic. It was in condition that it left N Ireland. Everything safe. My daughters birthday is 9 November - she got the parcel on time.
Thank you
05/11/20 by Customer
Always reliable.
05/11/20 by Pasqualino and thanks for your order
Once again thanks for your service and excellent response
05/11/20 by David
Good efficient service.
05/11/20 by Margaret
Thanks very much appreciate it ????
05/11/20 by blair mccaul
Waited in for two days - and STILL the parcel has not been picked up. Suggest you look elsewhere for a proper service. NOT RECOMMENDED!
05/11/20 by Thomas O
Great Service!!
05/11/20 by Gary Woollam
Excellent service as usual, wouldn’t use anyone else
05/11/20 by Liz Davies
Sent parcel to sweden from Wales in UK got there with a week, not damage and went straight to him home. Great service will totally use again
05/11/20 by Caroline Pearce
even arrived a day early from UK to Ireland
05/11/20 by Customer
Great service, booked 3 boxes to be picked up in the UK and delivered to Southern Italy. Picked up promptly on a Friday and delivered on Wednesday. Communication from ParcelMonkey, Dpd and subsidiary in Italy excellent.
05/11/20 by Customer
Second time Ive used Parcel Monkey and the service is excellent. Parcel was cost effective to send, it arrived on time, tracking was easy, will definitely continue to use this service.
05/11/20 by Cliente
Supposed to be 2-4 day delivery to USA...parcel collected 31st Oct..its now 5th November and still not delivered ..only judt arrived in USA.
05/11/20 by Vanessa James
First time using Parcel Monkey to send to my son in Switzerland. V competitive pricing, clear instructions and online tracking. Will definitely use again.
05/11/20 by annie2502
Great value, cheerful pick up and delivery persons, speedy delivery to Europe.
05/11/20 by Janet Allen
Excellent service from start to finish
05/11/20 by Nina
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