We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Very easy to use.
02/11/20 by STEVEN HOBBS
Great service
02/11/20 by Customer
Never used you before....but although the labels were a bit confusing, the pick up was good and it arrived in Australia in a week....much faster than a Royal Mail letter to Aus at the moment.
02/11/20 by Gary Holmes
Good facility for comparing prices. However my package has still not been delivered, almost a week after being collected. It was advertised as a 2 working day service!
02/11/20 by N Watkins
Easy to use and fast pick up. Never knew about site I highly recommend
01/11/20 by Cathrine
Sent my parcel through parcel monkey and parcel force was the cheapest. Parcel arrived the next day safely :) thank you
01/11/20 by Gail
awful service , and very slow in responding to me . sent a parcel and was returned with no reason and no one can help or care .
01/11/20 by Customer
Parcel picked up on time, regular updates and received as promised in the time scale.
Will definitely use again
01/11/20 by Dhanraj Aggarwal
My parcel was damaged and when i complaint noone got back intouch also was missing itens and clothes where wet and stained too
01/11/20 by Customer
Booked parcelforce through parcelmonkey. Parcelforce arrived to collect our parcel and refused to take it due to parcelmonkey issuing the wrong type of label. The PF guy said it happens all the time with parcelmonkey! Paid and lost £17! Rebooked with another courier and had no issues at all with them
01/11/20 by Customer
Good website, very easy to book parcels, good communication. I use regularly and will continue to do so.
01/11/20 by GC
Thank you very good service and will use again
Thanks again
01/11/20 by customer
An easy way to buy my parcel postage
01/11/20 by S P Corbet
I sent a parcel to Liverpool on Thursday 29, I paid for a service that says my parcel will be delivered 24 hours after Parcelforce pick it up. Parcelforce picked up it on Thursday 29 at 12 pm and my parcel hasnt arrived yet. I wrote to parcel monkey, I chatted with someone for this company and all I got was an apology, I can not doing anything with an apology. I really needed it to arrive on Friday. I paid for it. I paid for a service of 24 hours, and I didnt get the service that I paid for. this is not the first time that parcel monkey let me down.
01/11/20 by Customer
fast and efficient
01/11/20 by SANDRA LEWSEY
First time I have used the service and it was excellent. Thank you
01/11/20 by Customer
Very quick and efficient service and would use again and highly recommend
01/11/20 by Customer
So easy to use , 5* :-)
01/11/20 by M Steel
A very good courier, on time, and delivered on time.
01/11/20 by Steve
On the correct day, friendly and helpful driver.
01/11/20 by Lori
I didn’t receive my package fully. It was damaged and the item was missing when I got it. Very disappointed. And I had opted for 1 day delivery for which I paid extra still was delayed by 3 days. Extremely unhelpful.
01/11/20 by Customer
They said to me a guitar was prohibited item when in actual fact its a non compensatory item. Parcel Monkey only acts a middleman they dont offer you any recompense if anyrhing goes wrong. I am not sure in legal terms how if a carrier loses your item that in their possesion that you have no comeback.
01/11/20 by ray murray
Picked up & delivered as promised
01/11/20 by CustomerIan Ambler
Brillan t service in well happy ☺
01/11/20 by Steve cook
I recently arranged for the collection and despatch of a 30Kg consignment through Parcelmonkey.One of their recommendations was a company called DX Freight.DX Freight were made aware of the parcels weight and dimensions prior to the booking.Firstly,they did not arrive on the scheduled day but rather the day after so disrupting my weekly routine.Secondly,and more importantly,upon receiving the package the recipient advised of serious damage whereby the units chassis was distorted to such an extent it could not be fitted into an IT server rackmount rail setup.Additionally,the units LCD display was smashed and two of its plastic bezels were damaged beyond repair.Basically,a £300 piece of IT equipment had been rendered unuseable owing to DX Freights poor and amateur handling.Based on that experience I would most certainly not recommend DX Freight for their courier services.
01/11/20 by Stephen McDermott
OUR PARCEL HAS GONE MISSING!
01/11/20 by David MacGregor
The service was very efficient; Quick and easy to use, and provided a list of competitive carriers, which were then easy to book.
01/11/20 by Ian HENRY
I shipped a larger package from the UK to US and the service was very reliable and quick, as well as -10% cheaper than if I had gone with DHL. The package actually ended up being delivered by DHL in the states, anyway.
01/11/20 by Customer
Weighed my parcel at home and at the drop off location before it was sent and it was under 1kg with the packaging. Another nearly £5 was added to the delivery cost because it was apparently over 1.5kg even though there was absolutely no chance a package can increase by that much!
01/11/20 by Nick Jackson
Parcel Monkey is a easy to use service. Just log on to their website fill out the necessary details pay and print your label. Local drop off and a swift delivery to Spain. An email received to confirm the delivery.
01/11/20 by Lesley Robinson
I have family living in Spain and like to send gifts to them often in fairly large boxes. I use Parcel Monkey to find the best carrier at a good price. Once Ive chosen from the options given, I print off the package labels sent to my email address and either arrange for collection from my home or take the parcel to a local collection point. This process has never let us down and delivery has been made within a few days. I can highly recommend Parcel Monkey who provide a service which takes away most of the hassle of sending a parcel abroad. Keep up your high standards Parcel Monkey!!
01/11/20 by Stephen William Garbett
Delivered quickly - no problems
01/11/20 by DVH Customer
Prompt service and polite cour
01/11/20 by Marilyn Bolton
Best value for service, prompt updates and good communication. Would use again.
01/11/20 by Imogen
Very impressive speedy service thanks
01/11/20 by Customer v.ellwood
Great and efficient service
01/11/20 by Mrs Sylvie Fraser
Excellent service..and the best prices.
01/11/20 by Ben Shaw
Great service - will definitely use again.
01/11/20 by John
Disappointed that my parcel didnt arrive on time. I was surprised but happy to chance a late Saturday drop-off to get time-critical docs delivered by 9am on Monday. The website suggested this was possible. As it happened, the parcel was not picked up until late on Monday, but didnt even arrive by 9am on Tuesday! Waste of 20 quid. I should have bought a stamp.
01/11/20 by Customer
I always send overseas parcels via parcel monkey. Very reasonably priced. Pay, print the documentation and drop off at locks post office. Track every step of the way. Highly recommended.
01/11/20 by Jacqui
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
