We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
We are very pleased with your service and care for the parcels
05/11/20 by Customer Edward
It got to the destination in one piece which was great but the hang up for me was that it said it would get there in 2 days but it took 5. I also had trouble printing the labels in a normal/expected A6 size on A4 paper. In the end they printed out as two full sheets of A4 which then had to be reduced in size through a photocopier. Not sure if that was the formatting of the labels or me though.. :’)
05/11/20 by Customer
Dropped my parcels off locally and they were delivered to Germany in a couple of days
Price was ok too
05/11/20 by L Hafezi
Good Service - Provided many viable options for my collection requirement.
05/11/20 by Customer
Easy to use website and search facility. Gives a good choice of couriers and prices
05/11/20 by Brian Jessop
Paid for parcel collection which never came. Called DPD to see why they hadn’t come and was told they don’t collect from my postcode. Parcels went out late as a result. You’d think a site as big as parcel monkey would be able to cope with this sort of organisation.
05/11/20 by Level Event
Very easy to use and process
05/11/20 by Business Customer
The parcel has still not been collected 1 week later. Each time a contact Parcel Monkey through chat I get the same response, it feels like a bot. Offering to cancel and refund is the immediate solution, which isnt really a solution. I have since contacted DPD directly who informed me that the information I gave to Parcel Monkey in terms of contact details , more info on the address had not been recorded. Additionally Parcel Monkey hadnt confirmed a new collection ( after the 4th day of no pick-up). Although I understand the courier finding the address was the key problem I have to say Im extremely disappointed in the follow-up from parcel monkey.
05/11/20 by Customer
Parcel was not collected from us on the agreed day, despite even been sent a time slot from Courier earlier that day. Eventually collected 3 days later
05/11/20 by Customer
Fantastic service, sure and fast and very cheap. Used to transfer two bicycle from UK to Italy.
05/11/20 by Customer
Worst delivery experience ever avoid at all costs. Booked a pick up and delivery service 2-3 days estimated... its now over two weeks and my package is still not here. Booked a land transport option as compressed gas is contained in the shipment yet the monkeys put it on a plane anyway. Have contacted multiple times asking how long as was told "soon" when I asked when soon is they said "soon as its delivered" I understand there might be a delay of a day or two due to covid but I dont think over 14 days for a 2-3 day delivery is acceptable. Will not use again and recommend you avoid too.
05/11/20 by Customer
Perfect experience once again. Parcel delivered to France exactly as promised.
05/11/20 by Michael Speller
Was rather sceptical at first to using this service as the destination was Italy. I normally use the post office . I have just tracked the parcel and it has been delivered and ahead of time !
05/11/20 by Lia Lloyd
I sent a package via Parcel Monkey nearly 2 weeks ago, tracking showed up 1 week ago saying package has been damaged, then 3 days ago changed to has been lost, contact us (Parcelforce). I contact Parcelforce and they tell me GLS are handling this, fine, I ring GLS they tell me they cannot disclose information on this as it is was sent via Parcel Monkey and it is their package. So I raise the issue with PM (who have no contact number) on Monday 2nd November, it is now Thurs 5th and I have had no responses from PM in the last 2 days, despite me having sent them 5 messages, all with no response. So they are doing nothing to try and sort out where my package is, I cannot contact them in person to resolve this quicker, if they cared to pick up a phone and ring GLS this situation could be resolved a lot quicker, instead im stuck in the middle and they seem to be wiping their hands of it. Ive been a PM customer for a couple of year, I will never use them again, their customer service is some of the worst Ive ever witnessed!
05/11/20 by Stephen Smith
Excellent service. Great communication and very good price. Thank you!
05/11/20 by Bryan
Despite specially made arrangements parcel was not delivered next day.
05/11/20 by Michael Stanbury
The system worked well. No problems with the website, the choice of services were clear. The package arrived on-time in good order. First class
05/11/20 by Customer
Great service and price
05/11/20 by Customer
Helpful fast and very efficient.
05/11/20 by Customer
Excellent service, very fast and professional.
05/11/20 by Mark
The most fast delivery ever seen, Absolutely satisfied cause my parcel has arrived just 24 hours afrer booking for collections
05/11/20 by kamran
very pleased with service every time i use parcel monkey - helpful and efficient
use every so often and always good service
05/11/20 by Customer
Have used parcel monkey for a while and will continue to do so. Easy to use, great options and no complaints about the service.
05/11/20 by Ant W
Easy to use service with no problems, would use again
05/11/20 by Val
Good price for tracked delivery to Sweden. Took 4 days to deliver. Great service.
05/11/20 by MR A BLAIR
I received my bicycle’s box all broken and my bike was all scratched with few screws missing out. I had the insurance that I’ve paid for. I would like to get a refund for what i lost and all the scratched on it. Thank u
05/11/20 by manuela
Good reliable service. Pick up on day as said and delivery to United States fast and in good condition.
Very happy and would use again.
04/11/20 by Customer Cousins
Great service from start to finish.
I would highly recommend using Parcel Monkey.
04/11/20 by A Sarwar
Honestly I would advise against using this service. My experience was a disaster. I sent two COVID tests to be analysed within the 72 hour window to enable my family to have a holiday. I paid extra for the 24 hour service to ensure that they arrived in good time. One test arrived after 48 hours, the second arrived the day AFTER we were due to fly. We had to cancel our holiday as a consequence totalling losses of over £900. When contacting Parcel Monkey they abdicated any responsibility and referred to a clause in the small print that states that the 24 hour service is not in fact late until after 5 working days. You make your own judgment. Mine will be to never use them again.
04/11/20 by Pete Atkinson
Tracking easy - collected & delivered when promised & package in good condition. Pleased with the service.
04/11/20 by Brenda
Quick, cost effective and simple
04/11/20 by Linda Desoer-Forster
Parcel arrived many days late due to bad weather on the Hebrides. Missed the birthday :(
04/11/20 by Customer
Very disappointing. Got a 10hr window for collection of my package. Had to wait in for 8 hours until the courier arrived. Website was no use at all in narrowing the window. Tried the webchat but they just repeated that there was a 10 hour window and you just have to wait. Not acceptable in this day and age!! I will not use them again unless I have to (thanks Amazon)!
04/11/20 by Customer
remember to read the small print, i used PM and whilst my parcel got thru, it was a few days late, it seems pick up is not 7 days a week, if your trying to meet time critical deliveries, dont assume express delivery means express.delivery and pick up from your drop off point. my parcel did get thru thank you PM, but please play fair.
04/11/20 by Customertony
Great way to send parcels. I’ve used it 6 times now and it’s always been perfect!
04/11/20 by Mr Shone
20 days after parcel Monkey promised to deliver my parcel within 5working days and despite providing them with a physical address I was told to contact a different courier(Courier) to track my parcel then when I did, I was told to travel to their handling depot which is more than 20 miles + an extra £40 taxi fee at my expense I got there. Then Courier advises me to go ahead and pay custom duty and exercise which came to about £280 and then they produced my parcel which was badly damaged! I refused to take the parcel then got in touch with my initial courier, Parcel Monkey to lodge a complaint. Prior to collection I clearly indicated to them that my parcel was a 43 inch LG smart television and I had declared the proof of value of £341. Of course I was charged about £ 156 for shipping. Now it took Parcel monkey just a dart to acknowledge my claim and the next day they informed me that my claim was turned down due to the fact that my parcel is categorised as prohibited! After they’d taken my money and my parcel they decide that it was a prohibited item? Now I stand to loose £341 + £156 + £280 + £40 just like that. I think Parcel Monkey has treated me in a very shabby, unprofessional and cruel way. They’ve chosen to disregard the fact that their sub courier mishandled and damaged my parcel nor the fact that I’ve lost a good amount of hard earned money in the process. I hope they review and reverse their decision and to at least refund me the courier fees + my taxi fee and the Customs duty money.this particular television was a long awaited treat for my family in Africa. Be human and do the right thing!!!
04/11/20 by Njirambo Maggie Matinga
Extremely disappointing and a time waster! I booked a collected next day delivery courier service through Parcel Monkey and the courier never showed up to collect. Parcel Monkey supposedly rescheduled the next day and still the courier did not show up. It has been an extremely painful process and the mere offering to refund is not good enough for time wasted and the inconvenience caused by the delay. Recommend you do not use Parcel Monkey or DX courier if you want a parcel collected or delivered on time.
04/11/20 by A Sullivan
I love using parcel monkey, easy to get a quote, they collect when they say they will and the parcel arrived at the destination quickly.
04/11/20 by Chantel Coleman
Parcel Monkey offered best price for parcel to London. Posted Friday arrived Monday!
04/11/20 by Deirdre Shell
So quick, and secure
04/11/20 by maria rita
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