We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Great service and a great price. Have used Parcel Monkey several times. Never been let down. Excellent!
01/11/20 by Customer
Great Service.
Web site easy to use. Item collected on time and delivered to France on time. Excellent service, will definitely use Parcel Monkey again. Good value for money.
31/10/20 by Mr Hersey
Everything went perfectly from puck up to delivery...amazing service and communication. Thank you.!
31/10/20 by sheenagh mclennan
Fantastic really happy and very reliable
31/10/20 by Friend of Ted
Everything went ok!
31/10/20 by Ian MacDonald
Excellent service. All made really straight forward and prices often far better than going direct. Help available when needed.
Five star rating.
31/10/20 by Dean B
Booked 11 packages for 1 day delivery at a cost of £280.00, to be collected next day. No collection. The carrier did not receive the booking nor recognise the booking reference. So my booking had not gone through to the carrier. It took 3 hours to get parcel monkey to recognise this and rebook the whole booking fir collection the next day. I had to really push to get this to happen. No apology. Totally off hand. So. As a result of my persistence, the Packages collected next day, (remember this was a next day delivery service so they should have been delivered by then). It has now been two days since collection. And the 11 parcels are still “in transit”. Parcel Monkey not remotely interested. Took Money. Let me down twice. Unbelievable service. Never. Ever. Again.
31/10/20 by Lorriane Lewis
Simple and easy to use.
31/10/20 by customer
Great service fast and cheap
31/10/20 by Customer
Helped find the best way to ship a large parcel...would certainly use again.
31/10/20 by Clive B
Always a good service at the best prices so much cheaper than booking direct with the carrier.
And you get a choice of carriers and methods.
31/10/20 by Cooltechniques
It was very easy to book, communication was excellent as to when it would be collected . Arrived in holland 2 days later , wow!! Ten times better than Other companies Ive used .
Great !!!!!!
31/10/20 by Customer
Great service from UK to Florida within 4 days !!
Will definitely use again ????????
31/10/20 by Deb Watson
Parcel was collected promptly in UK, I was able to track its progress and it arrived 8days later with my daughter in Australia. Will definately be using this service again.
31/10/20 by Sue Pattison
Professional company good price Excellent customer service ad delivery
31/10/20 by Customer
Excellent service again delivering parcel to my granddaughter in Auz
31/10/20 by Miss Debbie Harris
Got picked up on time. And delivered very fast. Good value for money. Will use again!!
31/10/20 by Customer
Good price and great service
31/10/20 by Louise Mayes
So easy to use, happy customer ????
31/10/20 by Mulberry
Once again all good service & value
31/10/20 by D-lighted?
Another national parcel sent - very quick and at a good price.
Will definitely use again.
31/10/20 by Renata
As always great service and prices via Parcel Monkey. My go to site for courier services in the U.K. and overseas. Have used for many years- highly recommended.
31/10/20 by Pete
Have used Parcel Monkey UK twice in the past couple of weeks. Packages delivered safe and sound both within the time frame quoted. Ideal for sending parcels to friends home and abroad in these unprecented times.
31/10/20 by Yvonne Cannon
Very good service no issues x
31/10/20 by Customer
Really good for cheaper parcels comparison site
31/10/20 by MRS AMANDA CLARKE
Excellent service from pick-up to delivery. Very fair rates, too. Would recommend highly.
31/10/20 by Customer
once again I was not disappointed at DPD, quick pick up and delivery, down to the minute. ????
31/10/20 by Robert
Horrendous experience. The courier I selected through PM lost the parcel, and after a few chases from me, PM said that it was lost, they were sorry but thats it - **** happens. I asked about the insurance I paid extra for, they said I wasnt covered as the item wasnt purchased in the last 6 months (something that isnt mentioned in their terms and conditions) Apparently there are other T&Cs that you cant see....so I guess you have to just take their word for it about whatever else they might make up about fictional T&Cs!?! PM effectively gave up and told me the best I could get back was the money for the shipping. PATHETIC considering what I shipped was worth almost £2k. Luckily I have more sense that the monkeys PM clearly hire, and I went to the courier direct and through several interactions I managed to get them to track it down after two weeks lost If people ask me about couriers, I will forever tell this story and ensure that everyone knows how awful and conniving this company is. Horrendous! AVOID.
31/10/20 by Bitterly disappointed customer
Damaged parcel I didn’t take out the ‘extra upsell’ protection as we are all working on tight budgets these days. Plus my package was in a double walled cardboard box. They contacted me apologising asking what I would like to do I replied to the email and got no response. Meanwhile my customer was left waiting without any goods. No one from parcel monkey contacted me again I had to contact them twice after that. They then refunded me my original postage as a ‘courtesy’ I dropped them and took my business to Courier directly and they give £25 protection as standard with no extra charges on top. Bye parcel monkey and good riddance. Your customer service communication is appalling. Even Royal Mail gives a standard £20 of protection but not you guys. Not interested.
31/10/20 by Customer
Quick efficient and cost effective
31/10/20 by Christine Barrie
Excellent, user-friendly website. All went plain sailing. No complaints.
31/10/20 by Namita
very good that and fast
31/10/20 by Customer
Great service and delivered without a hiccup.
31/10/20 by Sandra Mills
For some reason you have billed me twice for the same order, please may I have a credit for the second amount
31/10/20 by Customer
Excellent service..... no issues at all and great tracking system!!
31/10/20 by mr philip way
Great value service, package arrived in 2 days. Would use it again
31/10/20 by Kelly
Easy to use, fast delivery.
31/10/20 by Aliette
Ordered and paid on line 3 parcels picked am on the day courier had own labels. Parcels quickly transported tracking up to date arrived one day later due to storm and bank holiday very pleased
31/10/20 by Bob
Disgusted by parcel monkey behaviour, sent a parcel insured it due to not trusting couriers, the box arrived like it crossed the Sahara by being kicked trough it, all my items were damaged, filled a complain 3 weeks have passed with the promise I would be contacted by the claims team, nobody ever did, will be following with a letter of intent and a small court actions joke of a company.
31/10/20 by Neithyo
Lousy. Total rip off by parcel monkey. Item and packaging 100% compliant but X-ray had a slight issue. After clarifying, Parcelforce were happy to resend but parcelmonkey insisted “no” and kept full fee even though item never even got on the plane. We had to rebook direct with Parcelforce (sent with no issues). So beware - if any issues whatsoever Parcelmonkey will profit at your expense
31/10/20 by P Monkey Ripoff
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