We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
The staffs are very rude, unhelpful, unreasonable when they asked for a prove of ID
31/10/20 by Ken
Second time using their service. Always reliable!
31/10/20 by Customer
I use Parcel monkey fairly often, on this occasion as happens sometimes there was a no show for the pick up, when I looked on there site they said we were not in, we were in and had left a large note on the front door saying we were in. how to ring the bell and then try the work shop ( our garage which also has a bell) also on the note we put ( if no card through the door no show by courier ) large print stuck to the letter box. guess what no card through the door, just a message on the parcel monkey site saying they tried to pick up but no one was in. Now the bit that really irks, you can not get to speak to some one from parcel monkey for usually 24 hours ( email or there so called contact page)) just follow the links to re-book, no apologies or explanation just a re book request, doesnt matter how important your delivery was, thats tough, just rebook and all is well with the world. no harm done. oh except that we have to stay in for another day for a £ 6 pick up cheers Parcel monkey
30/10/20 by Michael Ward
Excellent, once Id worked out how to send a large parcel. Id definitely recommend and will be using the services again
30/10/20 by Customer
Failed to pick up parcel, had to contact Parcelforce myself to get parcel picked up. Do not use, just go direct!
30/10/20 by Adam
Great service and price was very fast for delivery from England to France 2 working days using dpd
30/10/20 by milne gillian
Great service, fast dispach. Good value of money
30/10/20 by Anab
Excellent service, very easy to use and saved lots of money using them.
30/10/20 by Mr Don - Liverpool
Fast and good value. Excellent paperwork too.
30/10/20 by Robert (Highbury N5)
Fantastic service. Delivery time only 48 hours - to southern France. Amazing when I can’t even get a flight!
30/10/20 by Customer - Chris W
Did a quote using the larger couriers own websites to ship a parcel from the UK to Portugal. Then logged onto Parcel Monkey for a quote. Less than half the price of the courier quotes and using the same couriers. Go figure!
Booked the delivery with Parcel Monkey and my parcel arrived within a week.
30/10/20 by K Wilson
We have family overseas and use Parcel Monkey whenever sending parcels. Great service, easy website to use, excellent choice of options for price and shipping.
30/10/20 by Julia
Great service, no problems at all.
30/10/20 by HARRY CROSBY
Good service and price. All went as advertised. No
30/10/20 by Customer
Good value for money service.
I had to post a very heavy but fragile parcel and was worried about the cost of postage and the safety of the parcels contents. So I chose a reputable courier and using the parcel money website was able to post at a reasonable price.
Result parcel arrived on time and in perfect condition. Will definitely use again and recommend the service to others.
30/10/20 by Margaret S
Good service
30/10/20 by Gary
Really pleased with the service.
30/10/20 by Asad
Excellent service, will use again. The courier turned up during the allocated slot, was very polite, and the delivery was made the next day during the time frame given. Very reasonable price too.
30/10/20 by Customer
I have been sending packages back home while Im currently living faraway from my family. Im so glad I got introduced with PM as I have trusted all my packages with them. From booking to collection to delivery, everything is smooth sailing so far. From 0 to 10 to many more packages!
30/10/20 by Effa
Lovely and easy to use - fantastic.
30/10/20 by Sarah Wheeler
perfect, well done
30/10/20 by kinga
Happy about the service
Collection and delivery on time!
30/10/20 by MENA
Superb service. Picked up on Monday in South Wales and arrived in LA on Thursday. Efficient, less expensive than other options. Excellent communication. I’ll use again. Thank you.
30/10/20 by Rachel Robinson
Fantastic service. Picked up parcel from home and arrived in Melbourne within 7 days
30/10/20 by Carol Grinszpan
Excellent service thank you
30/10/20 by San
Worked really well printing out our own label and then taking to the post office to send by parcel force - - almost £20 cheaper than doing it all in the post office !
Package arrived in Canada in 10 days
30/10/20 by HuwD
good service and on time
30/10/20 by Customer
10/10. Excellent service from start to finish. Highly recommended.
30/10/20 by Andrea S.
MY ITEM WAS DAMAGED
30/10/20 by Customer
Great service, as usual!
30/10/20 by Customer
An excellent, easy and a very reasonable price. Parcel collected from my home and delivered the next day by DHL.
The insurance cover for the £300 goods price was half the price of the post office. Will use the service in the future. Excellent.
30/10/20 by Richard Milton
superb. thanks easy peasy and great price to ship to Austria a larger parcel. Thanks!
30/10/20 by Claudia
Parcel was delivered from UK to Spain in 5 days. It arrived in great condition. Well pleased with the service. Will use again.
30/10/20 by Montserrat Perez
Fantastic service from beginning to end regular updates very happy with service
30/10/20 by customer
Prompt pickup and delivery. Everything one would expect from a delivery service and a very friendly driver.
30/10/20 by Customer
Pick up was arranged swiftly. However i received no confirmation or updates regarding my shipment. Any queries i had to customer service have till date still not been answered. Its been 2 weeks and am still yet to get any updates or my refund back. Will not use this service again
30/10/20 by Customer
Quick set up, pick up at home and delivered within the time frame suggested
30/10/20 by Carlos
Great as always. Thanks
30/10/20 by Tristan Bryant
As far as pick up and delivery were concerned, I have no complaints at all. What I object to is being notified the week after delivery that they have made an additional charge on my credit card! Apparently the carrier disputed my parcel measurements and weight, using volumetric weight. I can understand the need to find a method to account for parcels which are large but low density, but cannot for the life of me understand how my measurements (with which I was very careful to be accurate) could be only 20% of what the carrier stated. I am currently awaiting the outcome of my complaint about the fact that the customer is at the mercy of such claims which result in extra unauthorised charges.
30/10/20 by josephine jones
Efficient pick up and delivery.
30/10/20 by Jo Hulme
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