We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Excellent. Collection and delivery on time with notifications, and all within 24 hours.
04/11/20 by Customer Panos
Fast delivery this time.
04/11/20 by Jack Chawawa
My parcel is still showing it being processed in customs (after 6 days from the promised delivery). There is little evidence that ParcelMonkey is helping to progress clearance or providing any communication. I have requested help via chat but nothing has happened. I am encouraged by ParcelMonkey not to contact the carrier they used. Very frustrating.
04/11/20 by Dave A
not received my parcels. The delivery guy came. Rang at the door. I came out from the balcony and he said he was alone so I said give me a minute and I will come down help you. But by the time i was downstairs he had left. I still do not have my items and thought someone woudl contact me but none had. Can you help? Thanks David
04/11/20 by David
Very good service, in time collection, updates throughout the shipping process. Easy to book process.
04/11/20 by Friend of Ted
Great and smooth service - will use again!
04/11/20 by Jennifer @ Digital Bookkeeping
Scam site.. These people took away all my money. It was a painful experience with them. But I just got back my refund with the help of Mrs Anna Surmina. Feel free to email her
04/11/20 by Joy surminanna g mail
They are not paying They are not paying They are not paying. Its been more than 50 hours I made my deposit didnt get the payment. Stay away from them. Contact Mrs Sandra on g mail to get your lost back. ..... crawfordsandra 895
03/11/20 by Carol
Quick and easy
03/11/20 by Customer
Very easy and straightforward to organise a courier pickup. Communication throughout was excellent too.
03/11/20 by Customer
Great service. Excellent price. Reliable.
03/11/20 by Ian Atherton
Website was easy to use and Pre printed Label made things easy at the Post Office
03/11/20 by Nick P
Efficient and value for money. First time I have used this service. I highly recommend Parcel Monkey.
03/11/20 by Customer
Competitive price, arrived quickly package in great shape.
03/11/20 by Mrs Bailey
Very easy to use found best deal for what I needed
03/11/20 by Kay Timmis
Great price, simple to use service and very quick delivery. Faultless!
03/11/20 by martin prior
Finding the cost for sending package was easy. Printing labels was more complex as they didnt provide instructions to adjust size or how to apply to package. Delivery was done within set time frame.
03/11/20 by Maud
Good service
03/11/20 by Badrul Amin
I get great prices and really reliable service .....never use anything else for sending parcels outside the UK
03/11/20 by Customer
Easy system to arrange delivery.
On time, no hiccups
03/11/20 by Customer
As always a great job completed. Thank you.
03/11/20 by Cleve McCollinCustomer
In my case, Parcel Monkey was the best option for my parcel and saved me a lot of money :-)
03/11/20 by Customer
The posting process was simple and there were no hiccups. I was able to track the parcels progress and it arrived (UK to Italy) in exactly a week. I will be using Parcel Monkey again.
03/11/20 by gill cuthbertson
I am very disappointed by Parcel Monkey. Shocking customer service. Yesterday I booked for a parcel to be collected by them today (Tuesday) which had to arrive at the destination tomorrow (Wednesday). The documents were time sensitive. I waited for the allocated time the courier was meant to arrive, then an hour passed, then two, then three - no news from them whatsoever. When I got in contact with parcel monkey to ask what had happened they only said we could either cancel the booking or rebook but they would not be able to organise for the documents to arrive tomorrow (Wednesday)! I was stunned as that was all I got from their customer service. They took no responsibility whatsoever for the problem they had created for me. Ive now had to book for a same day delivery courier that has cost £199 + VAT because of Parcel Monkeys mistake. The quote I had had from Parcel Monkey was under £10 to do the original delivery, so they have cost me £210. I am appalled.
03/11/20 by David Davies
The best service ever, great pricing and very easy to use.
03/11/20 by Basil Salaiy
Very Good evry thing. I very happy
03/11/20 by agnieszka lozinska
We often have difficulty in sending parcels to the family in Australia. This time, using Parcel Monkey, the box arrived in just seven days.
Strongly recommend the service.
03/11/20 by Richard Hurley
First class service
Does exactly what is says on the tin
And some more
03/11/20 by Brian Steele
efficient took 7 days instead of 3/4 but can be expected these days due to Covid 19
03/11/20 by Customer jeff
Excellent service
03/11/20 by Customer
Always give me a good wide options, so I feel I can make a choice that suits my needs.
I often recommend this site to others.
03/11/20 by Karen P
Excellent service highly recommend overseas service to Japan by parcelforce/parcel monkey make life so much easier !! Highly recommended
03/11/20 by Angela Lynas
Excellent service. Delivery in good time.
03/11/20 by Sarah Morris
The service was fantastic, parcels sent to New Zealand and South Africa, both arrived within 7 days. The post office usually takes 4 weeks! My only negative is that the South Africa parcel incurred a large fee for VAT and customs which wasnt made clear when using the service.
03/11/20 by Customer
Amazing service absolutely brilliant
03/11/20 by Roy Mccready
As always the best reliable cost effective service for mailing abroad
03/11/20 by TKal
Awful misleading service! Do not use this company! Tried to send a parcel using their service, on their system my item has a warning that says "carried on a no-compensation basis" so I continued as the item has little value and they let me purchase the delivery service. After a few days I got notified that my parcel is being returned due to a prohibited item. Never on their system say that my item is prohibited and the fact that they let me buy the service should mean that they have made all the necessary checks based on what I declared about the item. I was true and accurate on my description on what I am sending. They wont refund me what I paid and I have to pay them an extortionate amount to deliver my item back! Never will I use this company again or any one for that matter.
03/11/20 by Ubay Vallega
More than half my things come broken Im very desapoint with the service Thank you for your time.
03/11/20 by Customer
Excellent service and prices
Thank you
03/11/20 by Customer
Absolutely fantastic service. Took 2 days -recipient received an emailed notifying expected delivery and text giving a time slot on morning of delivery. This service was quarter the price of similar service with another supplier.
Well done Parcel Monkeys.
03/11/20 by M GILL
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