We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Easy to get a quote, good options, easy to print labels. I chose to take parcel to collection point as most convenient.
30/10/20 by Angela Blundell
Brilliant prices and delivered in a safe and time efficient manner. Website very easy to use, my go to parcel service.
30/10/20 by Miss lauren lawrence
Easy to use and good rates. Will defo use again if I need to.
30/10/20 by Mrs. Susan Wright
Fast and very good comunication
Clear answers and helpdull
30/10/20 by Customer
USE OTHER PROVIDERS - Got to be one of the worst customer experiences I have unfortunately been part of. I sent a parcel back in April which was never delivered, I was told by PM that the item has been destroyed by the courier company due to damage to the parcel by the courier company and then this was changed to lost when they realised they would need to pay-out, shambles springs to mind. I will be using another courier going forward, I have never had an issue with them and PM clearly dont care about customer experience, only care about revenue!
30/10/20 by Terry Mallin
I booked a parcel to go from NI to UK , originally booked it for 48hrs , but at the last step if offered 24hr service for an extra £2.30 I took this option and informed the customer it was on the way.That was Thursday The parcel arrived the following Monday. When i complained to Parcel Force they told me there is no 24hr service from NI
30/10/20 by Customer
Only used parcel monkey once, seemed to be efficient and my parcel arrived at its destination quickly.
30/10/20 by Susan
Always a great service at a great price.
30/10/20 by Rachel Boyce
Very easy to us. No issues.
30/10/20 by David Randall
Extremely quick (48 hours) delivery from UK to France. Wouldnt use anyone else. Thanks
30/10/20 by Mr Evans
I have sent parcel to Turkey it did delivered but little later than what I was expecting. Im happy.
30/10/20 by Bülent
Great service and the on line portal was easy to use.
30/10/20 by KW
Great service.
29/10/20 by Mr R D Smith
My parcel was delivered in England and off it went on its merry way ! Had to track the parcel yourself no emails ! By the time it got to Spain it didn’t say it was being delivered till they said they had failed to deliver ! No card was left . Lots of phone calls were made ( to Spain ) and after a lot of hassle my husband had to drive to murcia 35 miles away to pick up the parcel as they wouldn’t deliver again before he flew home ! Not happy with the Spanish end of delivery . Sorry won’t be using this service again .
29/10/20 by Sarah waddup
I booked courier service before with Parcel Monkey
They seem to be the only company where you can book a courier with heavy items or items that is bulky or awkward
However, they are not the cheapest but at least they do get the job done
29/10/20 by Brian Figg
Parcel never received, customer service very slow,no compensation as of yet ,sender sent 26th August 2020 and today is the 28th October 2020.
29/10/20 by Miss rachael smith
The communication for tracking was first class. I appreciate that the present pandemic has affected frequency of flights to Australia and this led to a two week delivery time which was outside your control. A simple message explaining the delay would have been useful. However, we were very happy with Parcel Monkey and would use the service again.
29/10/20 by Brian
Very easy to book online and exceptional value for money
Parcel collected and delivered well within stated times
29/10/20 by JD
I always use Parcel Monkey for international and domestic returns. They always have the most competitive prices and shortest delivery times.
29/10/20 by Catherine
Very good service thanks
29/10/20 by Diogo silva
Very good.
No problems
29/10/20 by Customer
I’ve used this company several times to send parcels to my sister in Sweden, where she is is very remote, not only do they tell her the parcel is on its way, it gets there in super quick time, and at a very reasonable cost. Excellent service
29/10/20 by Jeanx
I booked Courier which did not turn up for two different days. I had to ask for cancellation and refund.
29/10/20 by Maja
I often use parcel monkey to send large parcels to Spain and they have always arrived within the given time.
29/10/20 by B T
Great service will use again
29/10/20 by Todd Jerome
First time Ive used parcel monkey and I am very impressed, especially with the tracking system. Well done.
29/10/20 by Tom Tomlinson
Always a great service, kept up to date on progress of parcel and has always arrived in tact and on date advised.
Use all the time for sending parcels aboard.
29/10/20 by Catherine Gray
Im very disappointed with the service. I used parcel monkey to send a parcel to Cuba, its been more than a month ago and the parcel hasnt arrived. At this point all I want is for the parcel to be returned to me and get my refund.
29/10/20 by Roberto Hechavarria
First time using the service and DX failed to deliver my item. ParcelMonkeys did help me sort it so it’s not their fault. Buy cheap pay twice or in my case insurance claim luckily.
29/10/20 by Greg
Great service from the start and very quick.
Very happy and definitely will use this service again!
29/10/20 by Customer
This is the second time I have used Parcel Monkey to send a parcel abroad and I will keep using them. I very much like the easy comparison between available services, instant prices and all the other info you need.
Prices are reasonable and my parcel was picked up the next day. It arrived a few days later...what’s not to like?!
29/10/20 by Sabine
Very easy to track, thank you
29/10/20 by Linda Gillies
Tracking kept telling me it was getting updated.
29/10/20 by ron
Very efficient service and my parcel was delivered a day early. BRILLIANT.
29/10/20 by Henrietta Lord
8kg box UK to Italy for less than £20
29/10/20 by Chris Murray
Always quick to resolve any minor issues.. Very pleased with the service.
29/10/20 by Small business owner Customer
All right, super quick. Just perfect
29/10/20 by silvia
second time using this service and they did not let me down. Tracked parcel from start to end and it arrived safely and in tact.
29/10/20 by Satisfied customer
Only drawback was they came unannounced.
Apart from that very prompt and driver helped with parcels as they weve very heavy.
Would use again
29/10/20 by Customer
The only reason i didnt give 5 stars was my parcel was delivered in 3 days, not 2. Other than that, it was a pretty goos service and i will be using them again
29/10/20 by Carrie
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