We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Found the best price and it all went very smoothly.
03/11/20 by Hizar Alikhan
Easy booking process online, parcel was picked up designated day and delivered across to Europe within 3 working days. Good value for money indeed. Happy to recommend!
03/11/20 by Susanne
Parcel picked up promptly and delivered safely!
03/11/20 by Customer
I discovered Parcel Monkey not long ago and they have become my go to very quickly.
I sent 17kg to Italy, 3kg to Norway and they provided a truly fantastic service. It is so easy to use and you are kept informed throughout the process.
Im not going back!
03/11/20 by Helen Erichsen
Do not use this “service” under any circumstances. As so many others report - paid extra for so called insurance. My parcel arrived totally waterlogged- items damaged, photos provided. Refusal to pay insurance due to “inadequate packaging “ . Not true - a sturdy box was used - nothing would have survived the treatment that my package received - I will be pursuing a claim elsewhere. Save yourself the trouble and use a more reputable service. Wasn’t even any cheaper than parcelforce.
03/11/20 by Helen Carey Cunningham
Excellent service and prices. Do exactly what we request.
03/11/20 by Graham Stone
Another parcel successfully delivered to our daughter and family in New Zealand, thank you.
03/11/20 by Kathleen Nicholson
Fantastic service. Will definitely use again. Only took 2 days for my parcel to arrive in France
03/11/20 by Julie
Superb! Would definitely recommend. My parcel was picked up and arrived exactly in the timescale promised - which is much better than previous companies I have used! Will definitely use again.
03/11/20 by Mrs H M Haines
My parcel was not collected and it is very hard to talk to the delivery company. Parcel Monkey act as an agent but take no responsibility. You’re better off going direct to Parcelforce, DPD, DXFreight etc
03/11/20 by andrew scott
Quickest way to find the best deal. The service itself was just as described.Will certainly use again.
03/11/20 by Mr Philip Wooderson
Terrible complaints procedure. I have had parcels arrived damaged and despite taking out extra insurance they refuse to settle my claim. They say it’s down to the carrier, the carrier says it’s down to parcel monkey. I use another courier now
03/11/20 by malcolm allison
I regularly send parcels to my son in Canada and have found Parcel Monkey the best and cheapest way to do this. The website is easy to navigate. The prices quoted very competitive and tracking parcel is easy
Highly recommend Parcel Monkey
03/11/20 by Christine
Excellent service from booking, picking up rite to deliver.
03/11/20 by Mark Dedman
Excellent service as usual.
03/11/20 by Dear Mr Hallam
Drive very good and came on time
03/11/20 by Lela
Great reliable service
03/11/20 by Gary Kirby
Very straightforward super smooth transaction. Thanks very much! :)
03/11/20 by Paul
On time and well packed UK to France. Thank you
03/11/20 by Vernon
Brilliant service always
Have been using parcel monkey for domestic and international parcel! Cant complain at all
03/11/20 by Happy customer
Why are you using companies - Courier parcel who lose your parcel and have no customer service? You only have to go on their social media or reviews to see the sheer number of disappointed customers. You should not be promoting this service
03/11/20 by Customer
Excellent Service - fully recommend
03/11/20 by Customer
Brilliant service, was kept up to date at each delivery point. Very good communication, easy to use and a trustworthy service!
Thank you.
03/11/20 by Nat
Great and qucik service, arrived in time! Thank you
03/11/20 by gabor kovacs
Would highly recommend and will use this company again.
03/11/20 by Customer
Easy booking procedure with printed labels and competitive price.
03/11/20 by Joyce
Fantastic! Highly recommend and will be my go to from now on!
03/11/20 by Zoe
easy to do from the beginning, able to track package to the final destination and parcels arrive very quickly. superb service.
03/11/20 by Carol Richardson
All the process was easy, but the item arrive damaged. Won’t recommend.
03/11/20 by Customer
Fast service - amazing prices
03/11/20 by Customer
good good good
03/11/20 by Customer
Excellent service no problems been using this every week for 9 months, peace of mind
02/11/20 by DAVID MCCABE
So easy to use and great fast delivery to Singapore. Cheaper than sending by Royal Mail
02/11/20 by Sally Ann Williams-Collis
Easy service, posted out to France 3 days and package arrive safe and sound
02/11/20 by Mrs Jones
Great service, very happy
02/11/20 by Christopher Moore
Simple no fuss service.
02/11/20 by Barbara
everything went smoothly .
02/11/20 by shane
Thanks. The collection and delivery all went smoothly
02/11/20 by Malcolm
Many thanks, very good service xxx
02/11/20 by Miss Inga Jakutaviciene
Usually have perfect service but on my last parcel I was not happy. The parcel arrived damaged with large holes at the top, Looked like it had been opened and badly re-packaged. Thankfully the presents inside were not damaged and because of previous great service I will continue to use Parcel Monkey.
02/11/20 by JANICE ALLEN
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