We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Decent price, easy to book, drop-off fine, arrived on time and undamaged. What more can you ask?
29/10/20 by gladtobegrey
Very easy step by step to get my parcel collected and delivered.
29/10/20 by Customer
excellent response times!
29/10/20 by Michela
Im really sorry to have to give a bad review because Parcel Monkey did do what they said they would do- they arranged collection of my parcel from the UK post office and arranged for a courier- i still dont know who- to take it to Australia. Auspost then dropped it at a post office in North Fremantle. The reason im giving only one star is that once Parcel Monkey had made the online arrangement for pick up which happened a day later, it started prompting me to give a review. Like its job was done. I then realised theyre just another layer of beaurocracy and when youre trying to track or trace your parcel, you have to go through them, then they go through their appointed couriers tracking and wait for that reply, which they then have to feed back to you. So its an extra layer of communication. They need paid too so that extra layer means the service has to cost less, theres less service, less competency. Theyre really a redundant layer. So, if you want to pay a fiver less than Royal Mail would have charged, youre going to get a lot more than a fivers worth of hassle before confirmed delivery happens. 22 days after i dropped my parcel off at the post office in the UK with a p.o.box number by way of address on it- the recipients chosen destination since she might be away on arrival of the parcel- the parcel tracked as delivered. No photo, no information. Just delivered. After days of hassle at my end, and a message on tracking to then clarify that there was a problem with the delivery address, Parcel monkey found out and reported that their courier in Australia didnt deliver to P.O. box addresses and for me to please supply an alternative address. So i complied and gave them the recipients home address. Again, the parcel tracked as delivered but now theyd added in Perth, W.A. More hassle, more messages from me to Parcel Monkey, presumably PM tried to find out from Auspost where the parcel was. They needed a lot of pushing and very very specific questions. Keeping it dead simple! That tells me theres incompetent staff on the case, sorry to say. A week later and the tracking said it was awaiting uplift in the North Fremantle P.O. which Im thinking was the recipients original p.o.box no. A month on and Im still waiting to hear if the recipient actually got their parcel. So i cant advise you to use a middle man who doesnt know whats going on any more than you do, once the parcel is in the hands of an independent courier. You may as well go direct to the courier yourself. W. Australia doesnt have covid so they cant blame their incompetency on that. You just feel that, after uplift, PM has no clue whats going on and its out of their hands. So what exactly is Parcel Monkey then? It doesnt do its own couriering, so what does it do? Its an Arranger, an Organiser, a Middle Man. Well you can do that bit a lot better yourself.
29/10/20 by A. Burgess
Rubbish. Twice they have been booked to pick up a parcel and both times they said no one was in, I mean we are in all day, they dont even turn up, shocking customer service.
29/10/20 by Samantha Evans
On time and in one piece!! What more can you ask?
29/10/20 by Claire
Very efffient
29/10/20 by TRACEY COLLINS
Have used Parcel Monkey on numerous occasions to send parcels overseas and have never had any issues. They always get there on time and the rates are good too. Highly recommend.
29/10/20 by Andy
Delivered a 3 days late, and then charged an additional £1.51, 2 weeks later, which is really bad as I have already claimed the charges back from Amazon.
29/10/20 by M Stevens
Great service! easy to use and choose your service courier.
They came and picked up the parcel and the whole process to run smoothly.
29/10/20 by Evan
Have used the service several times. Always reliable and straightforward.
29/10/20 by Paul Woodhead
Excellent service. User friendly website. Prompt pick up. Parcel tracked by text messages throughout it s journey to international destination. Good value for up to 30kgs within dimension requirements. A door to door service
29/10/20 by Thomas
Hi,thanks for very fast shipping. The package arrive 3 days earlier, so very very good.I will use again:)
29/10/20 by DANIEL
Great service
29/10/20 by Jim Boyle
Good service via Parcelforce for package to Belgium
29/10/20 by Andrew Care
Good all-round service
29/10/20 by DPD
Excellent very reliable , use this service. All the time now
29/10/20 by DAVID MCCABE
Easy to book, sent with parcel force but cheap than parcel force charge , crazy but will use again and again and again. You can’t loose!!!
29/10/20 by BTTF Car
This first time I’ve used this service and found it works well will use again
28/10/20 by Kenneth
Message not recover from courier on delivery date until last minute in the morning. Surely the courier will know night before, approximate order of deliveries and thus rigid idea when delivery might happen. Therefore on days leave, up early waiting to hear whether my delivery would be first thing or later in day. Only got message at end of hours slot that courier running late, due to delays, but that would happen that day. Courier didn’t call 10 mins before arrived, didn’t knock on door but just left micro grill on doorstep. I needed help to get this heavy box across the threshold as I am disabled so stuck to sort out myself. I paid enough money for this collection and delivery to expect better customer service.
28/10/20 by Customer B
Great service, always smooth and professional
28/10/20 by Paul McSweeney
Good service
28/10/20 by J MINES
Perfect service, may not the cheapest, but the package has been picked up and delivered on time.
28/10/20 by Customer
Excellent service.
28/10/20 by A. Coulthard
Worst company ever. Dont use them! I sent an item to US and they failed to updated me completely for a missing document even though they said they will. They charged me extra for being oversized according to them and at the end the parcel was returned to UK. Now they are asking 37 pounds more to return it to me otherwise they will destroy it. So in total I paid over 100 pounds for nothing! I am taking them to court
28/10/20 by Fotis Papakis
Very quick and easy delivery. Would use again
28/10/20 by Guy
Quick and easy to use it gives you different companies and prices for sending your parcels. I have been using them for three years now to send parcels to Greece, Everything is very simple to follow and very quick to do. Highly recommended by me.
28/10/20 by Sharon L
Good prices and easy to use. Website is intuitive and foolproof.
28/10/20 by Ian J
The service was excellent as usual but other than the fact that my p
28/10/20 by Customer Elaine
It was such an easy process.
Collected on time
Delivered safely
28/10/20 by Customer
Questions answered quickly, but the last two representatives I spoke to were rude and inappropriate in their responses. I simply said that I didnt know the total weight, because I didnt have the weight of the box. I was told if I didnt declare the total weight, this would considered fraudulent! When I said that the tone was not correct, the response wa pretty much the same. No apology, no politeness. I am a trusted customer. Parcel monkey needs to learn something about customer service.
28/10/20 by beauty-1
Parcel Monkey searches for the best deals.
Courier collects when arranged.
Delivered promptly.
28/10/20 by Kath Hodkinson
Posted a small box to Spain. Easy to drop at a store near me and arrived at the destination 5 days later. Price beat the competition.
28/10/20 by Mrs Debbie Robinson
Best price I could find anywhere and easy to deal with
28/10/20 by customer
Always works smoothly
I always use Parcel Monkey for shipping between UK and DK and it has always so far worked brilliantly and smoothly.
28/10/20 by Sol
Parcel Monkey parcels always arrive on time
28/10/20 by Tricia G
SIMPLISTIC - BOOK THE FREIGHT , DROP OFF @ POST OFFICE AND SAFELY DELIVERED THE NEXT DAY . #NO HASSLE
28/10/20 by Graeme Orr
Their prices are good but these lot are absolutely rotten when something goes wrong. An address was printed perfectly yet they returned the item saying it wasnt. There was nothing missing. And when questioned what exactly was wrong/missing they will not give you an answer. And not only that you then have to pay double for the item to be returned along with an admin fee. I would completely understand if the address was actually written wrongly but it wasnt. Send them messages and they dont care. You pay if you want the item back or it gets disposed of (they keep it). Ive spent many thousands with this company over the years and the little care they have for customers is disappointing.
28/10/20 by ZAP ZAP
Cannot fault anything parcel monkey offers. Easy to use the account and find all the information you need. Would recommend to everyone.
28/10/20 by Business Customer
Item arrived safely in Italy in under 5 days! Thanks.
28/10/20 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
