We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Great service!
27/10/20 by Francisco Valeiras
I have no comments. Everything was on level.
27/10/20 by Mr DANAIL
Perfect in every way
27/10/20 by Shaun Oakley
Three times in a row over two different courier companies the courier booked through Parcel Monkey has failed to collect on the appointed day. Parcel Monkey support is useless and borderline rude. The only option is to book for the next day which is a bit rubbish for a next-day service. Use at your peril.
27/10/20 by Alun Johns
Good comparison website. Easy step by step stages. The only problem was that I was not notified that the package had not been collected from the sender to myself.
27/10/20 by Andrew Parry
Everything gone very well. I didnt have any problems. The parcel arrived on time
27/10/20 by Customer
Fast efficient delivery service. Would use again
27/10/20 by W Liu
I always use Parcel Monkey for packages going to the Republic of Ireland, they have accounts with so many different carriers there is always a wide choice of services and prices.
27/10/20 by Oliver Rogers - Rogers Space Heaters
Excellent service
27/10/20 by Customer
Very good service!!
27/10/20 by Customer
Im very satisfied, the prices and the delivery times are correct. Easy and fast order.
27/10/20 by Charlie
As expected. !!!!!!!!!!!!
27/10/20 by 2017200 VGS.
Speedy service with good communication
Would use again
27/10/20 by David Copeland
Very accurate
27/10/20 by Fanta sheriff
I love Parcel Monkey. Great to see the price to be paid before you set off to post a parcel. I chose a service which meant I dropped at a post office, and then parcel was tracked on its journey. I was able to leave instructions about the actual delivery - my brother has MS and is quite disabled and can be slow to get to the door, so courier knew to give him time to get to the door. Parcel arrived in good shape and condition. Can’t recommend this service enough - gives me real peace of mind when sending parcels now. Great for international deliveries too!!
27/10/20 by Cheryl Bell
I have used Parcel Monkey on numerous occasions to send personal goods to Qatar.
Easy to use website with easy to follow instructions to prepair goods for travel, constant tracking until delivery.
Fast and efficient service.
27/10/20 by Mr & Mrs Finney
We found It good service Thank you . Parcel was picked up as said and arrived promptly.
Was able to track its journey no problem.
27/10/20 by Happy Customer
Great company helped with the customs forms. Delivery was seamless
27/10/20 by Bangersandmash
Excellent service with parcel to the USA
27/10/20 by Suse
Fantastic service as always
27/10/20 by Diane Smith
Brilliant, quick and efficient service. Would highly recommend.
27/10/20 by Pauline
Excellent competitively priced signed for delivery services of a heavy package executed by parcel force 48 and organised via parcel monkey. Many thanks
27/10/20 by Anon
This was a great service. It said 3-4 days delivery UK to USA and that is exactly what it did. Dropped item at the post office and all went smoothly from then on and I could track it all the way. Arrived in good condition. Will use this service again for my next parcel.
27/10/20 by Mrs Judith Gallop
I am very pleased with parcel monkey, Delivery time was exceptional can not fault them at all.will defiantly use them again and recommend them . Thank you parcel monkey. June Cheek
27/10/20 by June Cheek
Excellent service. On time. I will use more times definitely.
27/10/20 by Customer
Great service, really pleased
27/10/20 by Customer
good choice of services for sending parcels - quick and efficient service from Parcel Monkey. Happy customer!
27/10/20 by Nancy
I was very doubtful. I thought I was taking a risk.
I was surprised to find the whole transaction so simple and
straight forward.
This has been set-up to make the job easy.
27/10/20 by B Nolan
Great value and service as ever. thanks.
27/10/20 by Rachel Harris.
Picked up on time. Quick and easy. Left me Wednesday afternoon, arrived at destination in France on Friday!!! Never had a problem with Parcel Monkey
27/10/20 by Alan
Easy to use and a lot of delivery options to choose from. Six stars from me!
27/10/20 by kjkessel
Parcel from Swansea UK to Christchurch NZ now arrived safely in a reasonable time frame and in good condition, so all now fine . However, much anxiety could easily have been avoided by better knowledge and training of the individual courier that collected the parcel from our house. He stated that the label I had printed from your website was like nothing he had seen before and was possibly a incorrect label. He provided a preprinted adhesive label with the address of Norsk European , Colnbrook and stated that as as far as he was concerned, this was the final delivery address, and he knew nothing about a further journey to NZ. When I expressed concern and asked him to check he replied curtly that I had to immediately either accept this or he would leave . This is very poor customer relations and caused me considerable anxiety over the past week. It was further compounded by your website announcing that it had been delivered and signed for at Norsk, and inviting me to complete this questionnaire at that point - which rather reinforced the impression that the onward stage to NZ had somehow been cancelled. May I suggest that to encourage customer satisfaction and to provide confidence in using your service in future, you may want to identify this individual and consider further training, and perhaps make your website tracker more transparent regarding the various destinations on the parcel’s journey. Thank you for addressing this issue Sue Catling Swansea
27/10/20 by Dr Sue Catling
Great service and speed.
I wish that you could narrow down the time that you will collect the parcel.
27/10/20 by Customer
First time user of Parcel Monkey. I booked through them and used Parcel Force with collection from Isle of Wight. UK delivery. All worked very well.
27/10/20 by isle of wight
Great prices and really quick service! Fully recommend.
27/10/20 by Clair Burke
This company is a disgrace. You are in breach of the Consumer Rights Act 2015 by totally disregarding the T&Cs of the contract. Having paid for a service of an international package, I was told that only the consignee can pay customs duty and they had to travel three hours across country to do so in person. Your terms state that the sender will be contacted in that situation. That did not happen which is against your T&Cs of contract. In the meantime, the customs penalty was $10 A DAY for an unclaimed package. Your service is corrupt. You trade falsely. You should never be allowed to operate. Please do not respond with any mealy mouthed we tried to help waffle and that we are not responsibile for local customs.. Ok, so why not SAY THAT AT THE POINT OF SALE YOU CROOKS. You did not try to help. Nor will you tell me who I can send a complaint to. Shocking. Just left a customer out to dry having been mis sold a service. You are a disgrace. Please please avoid this outfit. You will regret it. I can only think that the positive reviews on here are paid for. They look like they are from the titles of the senders.
27/10/20 by Mike Conway
Fantastic service. Parcel was collected promptly and delivered ahead of expected time. It was a very large and fragile package but arrived safely.
27/10/20 by Bidbod 44
I was charged double the initial cost after the courier claimed the package was over sized so the bill went from circa £40 to nearly £130!!!! If I wanted to dispute it I had to provide pictures of an item I’d shipped 3 weeks ago! How I was expected to find pictures and yet they accept no (zero) burden of proof I don’t know. So they still haven’t proved it was too big and I still get to pay. I will not use this service ever again.
27/10/20 by Reading Lunch
All the instructions were clear and the parcel was collected on time.
It arrived within the time frame advertised.
27/10/20 by haggis
Excellent service. Fast delivery.
27/10/20 by Customer
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