We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Very fast delivery!
02/11/20 by Ruairidh MacDougall
Very efficient quotes in quick, easy to follow guidelines, had a hitch with pruning saying it hadnt downloaded when it had so nearly had to cancel. On the whole a very easy economical way to do parcels. Timing and text updates were really good and the recipient was very happy too. Thank you
02/11/20 by Andrea Evans
Always use Parcel Monkey to send birthday and Xmas gifts to family in Europe. Great service and delivered when they say they would
02/11/20 by Mrs Erica Barber
excellent service
02/11/20 by customer
Used Parcel monkey on numerous occasions and never had any problems ,efficient and professional and good value, very competitive
02/11/20 by Gordon Howes
Good service
02/11/20 by Sender
Booked a parcel with parcel monkey and select the courier Courier on 21-10-2020 Courier collected the parcel on 22-10-2020 which was supposed to be delivered on 23-11-2020 ( £10+ for next day delivery) As of today( 02-11-2020) my parcel still hasn’t been delivered, I’m calling them every day and they are telling me same story, no one is happy to help from Courier. I don’t know Who is to be blamed( as Courier said call parcelmonkey) Worst service i have ever used
02/11/20 by Mirzaa M
Fantastic, reliable service every time!
02/11/20 by Richard
Great service, parcel arrived on time as stated, good updates and service adequate to the contents
02/11/20 by New customer
I delivered both orders at the Tabacaria Arquivo pickup, Coimbra, Portugal on 10/26/2020 at 8:15 am. Today 02/11/2020 one of the orders is still in France and the other is not trackable. Both orders are for UK. Poor service
02/11/20 by Carlos Costa
Very very impressed with service. Will highly recommend.
02/11/20 by Antoinette Anderson
Great service every time
02/11/20 by jane johnson
Excellent. Parcel collected at the correct time and delivered ahead of schedule. Thanks
02/11/20 by Customer
Good prices to send parcels . A shame that you got to go through yourselves if you have a problem . The company you pick to send it with cant deal with any issues you might have . And you aint really got a customer services department to deal with it ..
02/11/20 by Miss murphy
Item was collected as arranged, item didnt make it to the other side. I used next day delivery and two weeks later they still havent received the item.
02/11/20 by Customer
Easy to use service
02/11/20 by Customer
Brilliant quick and reliable.
02/11/20 by Customer
Job completed without any hitches.
02/11/20 by S Ellis
All worked smoothly and perfectly. Very Happy.
02/11/20 by Jeremy Steel
Excellent service, by far the cheapest out there.
02/11/20 by Customer
Very easy to use.
02/11/20 by STEVEN HOBBS
Great service
02/11/20 by Customer
Never used you before....but although the labels were a bit confusing, the pick up was good and it arrived in Australia in a week....much faster than a Royal Mail letter to Aus at the moment.
02/11/20 by Gary Holmes
Good facility for comparing prices. However my package has still not been delivered, almost a week after being collected. It was advertised as a 2 working day service!
02/11/20 by N Watkins
Easy to use and fast pick up. Never knew about site I highly recommend
01/11/20 by Cathrine
Sent my parcel through parcel monkey and parcel force was the cheapest. Parcel arrived the next day safely :) thank you
01/11/20 by Gail
awful service , and very slow in responding to me . sent a parcel and was returned with no reason and no one can help or care .
01/11/20 by Customer
Parcel picked up on time, regular updates and received as promised in the time scale.
Will definitely use again
01/11/20 by Dhanraj Aggarwal
My parcel was damaged and when i complaint noone got back intouch also was missing itens and clothes where wet and stained too
01/11/20 by Customer
Booked parcelforce through parcelmonkey. Parcelforce arrived to collect our parcel and refused to take it due to parcelmonkey issuing the wrong type of label. The PF guy said it happens all the time with parcelmonkey! Paid and lost £17! Rebooked with another courier and had no issues at all with them
01/11/20 by Customer
Good website, very easy to book parcels, good communication. I use regularly and will continue to do so.
01/11/20 by GC
Thank you very good service and will use again
Thanks again
01/11/20 by customer
An easy way to buy my parcel postage
01/11/20 by S P Corbet
I sent a parcel to Liverpool on Thursday 29, I paid for a service that says my parcel will be delivered 24 hours after Parcelforce pick it up. Parcelforce picked up it on Thursday 29 at 12 pm and my parcel hasnt arrived yet. I wrote to parcel monkey, I chatted with someone for this company and all I got was an apology, I can not doing anything with an apology. I really needed it to arrive on Friday. I paid for it. I paid for a service of 24 hours, and I didnt get the service that I paid for. this is not the first time that parcel monkey let me down.
01/11/20 by Customer
fast and efficient
01/11/20 by SANDRA LEWSEY
First time I have used the service and it was excellent. Thank you
01/11/20 by Customer
Very quick and efficient service and would use again and highly recommend
01/11/20 by Customer
So easy to use , 5* :-)
01/11/20 by M Steel
A very good courier, on time, and delivered on time.
01/11/20 by Steve
On the correct day, friendly and helpful driver.
01/11/20 by Lori
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