We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
All perfect!
27/10/20 by Customer
Received service better than expected.
27/10/20 by Manny
A great idea and a good service. Had to send a parcel from UK to Spain, had no troubles whatsoever.
27/10/20 by Jake W
Fast speedy and reliable service
What a relief to have found a service that can courier from the UK to South Africa reliably. I had a little trouble understanding the applicable consignment code definitions but some google help resolved that fairly quickly and was able to continue with the online portal. Will use again.
27/10/20 by Customer
AVOID! My parcel has got damaged during the shipment and caused me losses of personal items cost of £180 Despite insuring my parcel, the company refused to cover my losses. They have requested receipts for all damaged items, either new or old. AVOID THEM IF YOU DONT KEEP THE RECEIPTS FOR ALL YOUR ITEMS YOU ARE POSTING. OTHERWISE DO NOT HOPE FOR ANY REMUNERATION!
27/10/20 by Éva Kertai
Always on time.best service I ever had. Thanks
27/10/20 by Milly
Easy to use. Quick and on time.
Excellent service. Will use it again soon!
Very recommended
27/10/20 by Customer
Just excellent, good prices, we use Parcel Monkey all the time.
27/10/20 by Jeremy Fowell
GREAT SERVICE AS ALWAYS CHEERS ED
27/10/20 by Edward Lamotte
No problems filled in forms and parcel collected next day. Arrived in Oman
within 5 days.
26/10/20 by Jean Maslen
Clear, concise and very reasonably priced.
Very impressed with this service.
26/10/20 by Chris Thomson
trouble free transaction as always
26/10/20 by Sharon F
Fast and reliable , good value for money can’t ask for more thanks a million
26/10/20 by Ina QI
I really like Parcel Monkey, because it is very easy to get reliable and affordable quotes for your parcels. Once you have chosen which one you want, you pay and you get your printable labels. Job done, no hassles. Highly recommended!
26/10/20 by Customer
Very impressed. Only used once but sent a violin. I was told where to take it, it was collected on time and delivered on time no fuss. I will be using them again
26/10/20 by Peter Perren
Really great service and so reasonable!
26/10/20 by Faye
On time, delivered and collected when they said
26/10/20 by Sally Manneh
Hi I have used Parcel Monkey several times now and the parcel has always been picked up and delivered on time and in a good condition.
I will be using them again
Daniel
26/10/20 by Daniel
Parcel was picked up as advised from Hants UK. Arrived at N.Ireland destination undamaged and in good condition and in good time. Was easy to book online. Have used before and will use again.
26/10/20 by Patricia Strong
Had a large box that I needed posting from UK to Denmark. They collected the next day as requested from my place of work and quoted 3 to 8 days for delivery. It arrived at my customers address in 3 days. We were both really impressed with the prompt service. With full tracking I could watch it the whole way if I wanted, however it was so quick I never even checked.
26/10/20 by Mini Marsupial Madness
Great service
26/10/20 by Clint West
Parcels collected on time and delivered on time ,job done.
26/10/20 by customer
Parcel Monkey provided an excellent service. My parcel was collected and delivered within 48 hours for a very reasonable cost. I will certainly use this service again.
26/10/20 by Anonymous
Great service
26/10/20 by Jayne cole
Useless avoid at all costs
26/10/20 by Customer jay
We chose Parcel Monkey to deliver a parcel to our daughter in Argentina. Four months later and the parcel is still not delivered. Although the customer services at Parcel Monkey are quick to respond and polite, they do not seem to understand the issues surrounding international delivery and can not provide advice or exert any pressure on the courier company to do what they are paid to do. They build a wall between you and the courier who you can not deal with. Trying to send a birthday present became an exasperating trial.
26/10/20 by Customer
Very professional team ! Perfect !
Bravo ????
26/10/20 by Teresa Filipe
top job always use parcel monkey uk fantastic all the best and all be safe .
26/10/20 by GARRY HILL
A really good idea in the first place, a good website and no glitches
26/10/20 by martin clarke
Very good service
26/10/20 by Stephen Keith Miller
Parcel picked up from home and delivered to Australia in 6 days - normally takes up to 3 weeks with other services - plus tracking service and kept recipient updated too ! An excellent service
26/10/20 by Jackie
Great service, quick and efficient, all the way to Spain! Thank you.
26/10/20 by Jennifer
Good service
26/10/20 by Customer M.Antonucci
All went well at first. But the package never arrived at its destination. The tracking failed when the package left the UK and it was impossible to find out where it was. It was passed on to a "partner", but there was no way of finding out who they were. There was no obvious contact info on the DPD or ParcelMonkey websites. Eventually we (me, the customer, and the recipient) found a method of contacting DPD by Googling. At present we are wasting lots of our time trying to trace the package.
26/10/20 by Customer
Great fast service, courteous driver.
26/10/20 by Customer
They lost my suitcase and refused to pay the insurance which I paid extra for! Do not use this shockingly awful company!
26/10/20 by Christian Brix
Admittedly parcel monkey is just a platform however through their site I selected parcel force. Our parcel should have arrived 7 days ago. So far our parcel has been sitting in a warehouse for 10 days with no tracking update. No one is answering our emails and there seems to be no way of understanding why the parcel is not moved, whether it is lost or what has happened. The maximum it could be insured for was £1000 which will not cover the cost of the kit inside. Next level of frustrated and feeling slightly sick at the thought of having lost this package.
26/10/20 by Customer
As always, excellent service from Parcel Monkey and most important, inexpensive. I have now used them for quite some time.
If I was to be super critical ... although the box had this way up arrows it was disappointing to see it loaded into the van on its side. However, even if I had gone out and asked for it to be loaded the correct way up, I could not have watched over it all the way to Poland !! That is why we pack carefully. Plus I would have expected it to be delivered on the Friday or Saturday as quoted, but it arrived on the following Monday but in these strange times that was acceptable.
I would definitely recommend Parcel Monkey.
26/10/20 by CollectPlus Customer
The parcel was picked up right day and time.... but there was no receipt to say that I had handed a parcel to the driver and if it had subsequently gone astray- I wouldnt be able to supply proof of posting in order to claim my refund. Oud its policy not to give receipt.... then that policy needs changing. If the collecting driver should have given me a receipt, but didnt - even though I asked him for one..... then he should be reprimanded.
26/10/20 by P. Allen
Fast/trackable parcel service !!!
26/10/20 by Customer
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