We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
I didn’t receive my package fully. It was damaged and the item was missing when I got it. Very disappointed. And I had opted for 1 day delivery for which I paid extra still was delayed by 3 days. Extremely unhelpful.
01/11/20 by Customer
They said to me a guitar was prohibited item when in actual fact its a non compensatory item. Parcel Monkey only acts a middleman they dont offer you any recompense if anyrhing goes wrong. I am not sure in legal terms how if a carrier loses your item that in their possesion that you have no comeback.
01/11/20 by ray murray
Picked up & delivered as promised
01/11/20 by CustomerIan Ambler
Brillan t service in well happy ☺
01/11/20 by Steve cook
I recently arranged for the collection and despatch of a 30Kg consignment through Parcelmonkey.One of their recommendations was a company called DX Freight.DX Freight were made aware of the parcels weight and dimensions prior to the booking.Firstly,they did not arrive on the scheduled day but rather the day after so disrupting my weekly routine.Secondly,and more importantly,upon receiving the package the recipient advised of serious damage whereby the units chassis was distorted to such an extent it could not be fitted into an IT server rackmount rail setup.Additionally,the units LCD display was smashed and two of its plastic bezels were damaged beyond repair.Basically,a £300 piece of IT equipment had been rendered unuseable owing to DX Freights poor and amateur handling.Based on that experience I would most certainly not recommend DX Freight for their courier services.
01/11/20 by Stephen McDermott
OUR PARCEL HAS GONE MISSING!
01/11/20 by David MacGregor
The service was very efficient; Quick and easy to use, and provided a list of competitive carriers, which were then easy to book.
01/11/20 by Ian HENRY
I shipped a larger package from the UK to US and the service was very reliable and quick, as well as -10% cheaper than if I had gone with DHL. The package actually ended up being delivered by DHL in the states, anyway.
01/11/20 by Customer
Weighed my parcel at home and at the drop off location before it was sent and it was under 1kg with the packaging. Another nearly £5 was added to the delivery cost because it was apparently over 1.5kg even though there was absolutely no chance a package can increase by that much!
01/11/20 by Nick Jackson
Parcel Monkey is a easy to use service. Just log on to their website fill out the necessary details pay and print your label. Local drop off and a swift delivery to Spain. An email received to confirm the delivery.
01/11/20 by Lesley Robinson
I have family living in Spain and like to send gifts to them often in fairly large boxes. I use Parcel Monkey to find the best carrier at a good price. Once Ive chosen from the options given, I print off the package labels sent to my email address and either arrange for collection from my home or take the parcel to a local collection point. This process has never let us down and delivery has been made within a few days. I can highly recommend Parcel Monkey who provide a service which takes away most of the hassle of sending a parcel abroad. Keep up your high standards Parcel Monkey!!
01/11/20 by Stephen William Garbett
Delivered quickly - no problems
01/11/20 by DVH Customer
Prompt service and polite cour
01/11/20 by Marilyn Bolton
Best value for service, prompt updates and good communication. Would use again.
01/11/20 by Imogen
Very impressive speedy service thanks
01/11/20 by Customer v.ellwood
Great and efficient service
01/11/20 by Mrs Sylvie Fraser
Excellent service..and the best prices.
01/11/20 by Ben Shaw
Great service - will definitely use again.
01/11/20 by John
Disappointed that my parcel didnt arrive on time. I was surprised but happy to chance a late Saturday drop-off to get time-critical docs delivered by 9am on Monday. The website suggested this was possible. As it happened, the parcel was not picked up until late on Monday, but didnt even arrive by 9am on Tuesday! Waste of 20 quid. I should have bought a stamp.
01/11/20 by Customer
I always send overseas parcels via parcel monkey. Very reasonably priced. Pay, print the documentation and drop off at locks post office. Track every step of the way. Highly recommended.
01/11/20 by Jacqui
Great service and a great price. Have used Parcel Monkey several times. Never been let down. Excellent!
01/11/20 by Customer
Great Service.
Web site easy to use. Item collected on time and delivered to France on time. Excellent service, will definitely use Parcel Monkey again. Good value for money.
31/10/20 by Mr Hersey
Everything went perfectly from puck up to delivery...amazing service and communication. Thank you.!
31/10/20 by sheenagh mclennan
Fantastic really happy and very reliable
31/10/20 by Friend of Ted
Everything went ok!
31/10/20 by Ian MacDonald
Excellent service. All made really straight forward and prices often far better than going direct. Help available when needed.
Five star rating.
31/10/20 by Dean B
Booked 11 packages for 1 day delivery at a cost of £280.00, to be collected next day. No collection. The carrier did not receive the booking nor recognise the booking reference. So my booking had not gone through to the carrier. It took 3 hours to get parcel monkey to recognise this and rebook the whole booking fir collection the next day. I had to really push to get this to happen. No apology. Totally off hand. So. As a result of my persistence, the Packages collected next day, (remember this was a next day delivery service so they should have been delivered by then). It has now been two days since collection. And the 11 parcels are still “in transit”. Parcel Monkey not remotely interested. Took Money. Let me down twice. Unbelievable service. Never. Ever. Again.
31/10/20 by Lorriane Lewis
Simple and easy to use.
31/10/20 by customer
Great service fast and cheap
31/10/20 by Customer
Helped find the best way to ship a large parcel...would certainly use again.
31/10/20 by Clive B
Always a good service at the best prices so much cheaper than booking direct with the carrier.
And you get a choice of carriers and methods.
31/10/20 by Cooltechniques
It was very easy to book, communication was excellent as to when it would be collected . Arrived in holland 2 days later , wow!! Ten times better than Other companies Ive used .
Great !!!!!!
31/10/20 by Customer
Great service from UK to Florida within 4 days !!
Will definitely use again ????????
31/10/20 by Deb Watson
Parcel was collected promptly in UK, I was able to track its progress and it arrived 8days later with my daughter in Australia. Will definately be using this service again.
31/10/20 by Sue Pattison
Professional company good price Excellent customer service ad delivery
31/10/20 by Customer
Excellent service again delivering parcel to my granddaughter in Auz
31/10/20 by Miss Debbie Harris
Got picked up on time. And delivered very fast. Good value for money. Will use again!!
31/10/20 by Customer
Good price and great service
31/10/20 by Louise Mayes
So easy to use, happy customer ????
31/10/20 by Mulberry
Once again all good service & value
31/10/20 by D-lighted?
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