We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Another national parcel sent - very quick and at a good price.
Will definitely use again.
31/10/20 by Renata
As always great service and prices via Parcel Monkey. My go to site for courier services in the U.K. and overseas. Have used for many years- highly recommended.
31/10/20 by Pete
Have used Parcel Monkey UK twice in the past couple of weeks. Packages delivered safe and sound both within the time frame quoted. Ideal for sending parcels to friends home and abroad in these unprecented times.
31/10/20 by Yvonne Cannon
Very good service no issues x
31/10/20 by Customer
Really good for cheaper parcels comparison site
31/10/20 by MRS AMANDA CLARKE
Excellent service from pick-up to delivery. Very fair rates, too. Would recommend highly.
31/10/20 by Customer
once again I was not disappointed at DPD, quick pick up and delivery, down to the minute. ????
31/10/20 by Robert
Horrendous experience. The courier I selected through PM lost the parcel, and after a few chases from me, PM said that it was lost, they were sorry but thats it - **** happens. I asked about the insurance I paid extra for, they said I wasnt covered as the item wasnt purchased in the last 6 months (something that isnt mentioned in their terms and conditions) Apparently there are other T&Cs that you cant see....so I guess you have to just take their word for it about whatever else they might make up about fictional T&Cs!?! PM effectively gave up and told me the best I could get back was the money for the shipping. PATHETIC considering what I shipped was worth almost £2k. Luckily I have more sense that the monkeys PM clearly hire, and I went to the courier direct and through several interactions I managed to get them to track it down after two weeks lost If people ask me about couriers, I will forever tell this story and ensure that everyone knows how awful and conniving this company is. Horrendous! AVOID.
31/10/20 by Bitterly disappointed customer
Damaged parcel I didn’t take out the ‘extra upsell’ protection as we are all working on tight budgets these days. Plus my package was in a double walled cardboard box. They contacted me apologising asking what I would like to do I replied to the email and got no response. Meanwhile my customer was left waiting without any goods. No one from parcel monkey contacted me again I had to contact them twice after that. They then refunded me my original postage as a ‘courtesy’ I dropped them and took my business to Courier directly and they give £25 protection as standard with no extra charges on top. Bye parcel monkey and good riddance. Your customer service communication is appalling. Even Royal Mail gives a standard £20 of protection but not you guys. Not interested.
31/10/20 by Customer
Quick efficient and cost effective
31/10/20 by Christine Barrie
Excellent, user-friendly website. All went plain sailing. No complaints.
31/10/20 by Namita
very good that and fast
31/10/20 by Customer
Great service and delivered without a hiccup.
31/10/20 by Sandra Mills
For some reason you have billed me twice for the same order, please may I have a credit for the second amount
31/10/20 by Customer
Excellent service..... no issues at all and great tracking system!!
31/10/20 by mr philip way
Great value service, package arrived in 2 days. Would use it again
31/10/20 by Kelly
Easy to use, fast delivery.
31/10/20 by Aliette
Ordered and paid on line 3 parcels picked am on the day courier had own labels. Parcels quickly transported tracking up to date arrived one day later due to storm and bank holiday very pleased
31/10/20 by Bob
Disgusted by parcel monkey behaviour, sent a parcel insured it due to not trusting couriers, the box arrived like it crossed the Sahara by being kicked trough it, all my items were damaged, filled a complain 3 weeks have passed with the promise I would be contacted by the claims team, nobody ever did, will be following with a letter of intent and a small court actions joke of a company.
31/10/20 by Neithyo
Lousy. Total rip off by parcel monkey. Item and packaging 100% compliant but X-ray had a slight issue. After clarifying, Parcelforce were happy to resend but parcelmonkey insisted “no” and kept full fee even though item never even got on the plane. We had to rebook direct with Parcelforce (sent with no issues). So beware - if any issues whatsoever Parcelmonkey will profit at your expense
31/10/20 by P Monkey Ripoff
The staffs are very rude, unhelpful, unreasonable when they asked for a prove of ID
31/10/20 by Ken
Second time using their service. Always reliable!
31/10/20 by Customer
I use Parcel monkey fairly often, on this occasion as happens sometimes there was a no show for the pick up, when I looked on there site they said we were not in, we were in and had left a large note on the front door saying we were in. how to ring the bell and then try the work shop ( our garage which also has a bell) also on the note we put ( if no card through the door no show by courier ) large print stuck to the letter box. guess what no card through the door, just a message on the parcel monkey site saying they tried to pick up but no one was in. Now the bit that really irks, you can not get to speak to some one from parcel monkey for usually 24 hours ( email or there so called contact page)) just follow the links to re-book, no apologies or explanation just a re book request, doesnt matter how important your delivery was, thats tough, just rebook and all is well with the world. no harm done. oh except that we have to stay in for another day for a £ 6 pick up cheers Parcel monkey
30/10/20 by Michael Ward
Excellent, once Id worked out how to send a large parcel. Id definitely recommend and will be using the services again
30/10/20 by Customer
Failed to pick up parcel, had to contact Parcelforce myself to get parcel picked up. Do not use, just go direct!
30/10/20 by Adam
Great service and price was very fast for delivery from England to France 2 working days using dpd
30/10/20 by milne gillian
Great service, fast dispach. Good value of money
30/10/20 by Anab
Excellent service, very easy to use and saved lots of money using them.
30/10/20 by Mr Don - Liverpool
Fast and good value. Excellent paperwork too.
30/10/20 by Robert (Highbury N5)
Fantastic service. Delivery time only 48 hours - to southern France. Amazing when I can’t even get a flight!
30/10/20 by Customer - Chris W
Did a quote using the larger couriers own websites to ship a parcel from the UK to Portugal. Then logged onto Parcel Monkey for a quote. Less than half the price of the courier quotes and using the same couriers. Go figure!
Booked the delivery with Parcel Monkey and my parcel arrived within a week.
30/10/20 by K Wilson
We have family overseas and use Parcel Monkey whenever sending parcels. Great service, easy website to use, excellent choice of options for price and shipping.
30/10/20 by Julia
Great service, no problems at all.
30/10/20 by HARRY CROSBY
Good service and price. All went as advertised. No
30/10/20 by Customer
Good value for money service.
I had to post a very heavy but fragile parcel and was worried about the cost of postage and the safety of the parcels contents. So I chose a reputable courier and using the parcel money website was able to post at a reasonable price.
Result parcel arrived on time and in perfect condition. Will definitely use again and recommend the service to others.
30/10/20 by Margaret S
Good service
30/10/20 by Gary
Really pleased with the service.
30/10/20 by Asad
Excellent service, will use again. The courier turned up during the allocated slot, was very polite, and the delivery was made the next day during the time frame given. Very reasonable price too.
30/10/20 by Customer
I have been sending packages back home while Im currently living faraway from my family. Im so glad I got introduced with PM as I have trusted all my packages with them. From booking to collection to delivery, everything is smooth sailing so far. From 0 to 10 to many more packages!
30/10/20 by Effa
Lovely and easy to use - fantastic.
30/10/20 by Sarah Wheeler
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