We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Be exceptionally careful when using this company. If you pay with a card they have access to your bank account and can charge you whatever they want. It is down to you to dispute charges but this will not necessarily get your money back. We sent an item weighing about 2kg we gave a grace of half a kg just in case and 2 day after customer received it we were told we had sent over 40kg in weight so had been charged another £160, 4 times the original cost. We protested and were told to provide evidence that it was only 2kg. How??? If we couldnt its tough. No phone number to dispute just tough.
26/10/20 by Greg Mysak
I ordered a collection for Thursday 22nd Nov 2020 and no one showed. I then tried to contact them, they have no contact number so I had to go onto a chat where they reply within 3 hours. I asked for the collection to take place on Monday 26th Nov 2020. On Friday 23rd Nov 2020, a delivery driver showed up to collect the item then noted it was too big to fit in his van so he left and said he would come back Monday. On Monday then then said they will collect the item, I messaged them during the day to be told that someone had come and there was no answer and nothing they could do. I had been in all day and no one has tried to collect. 2 wasted days waiting for them to collect the item. DO NOT USE THEM!
26/10/20 by Lucy
Simple to use, great value for money. Seamless experience
26/10/20 by Aisling Bird
Great as always
26/10/20 by CustomerRay
Quick , simple and easy , good value for money
26/10/20 by George Cairns
Was attracted by the competitive prices but this is a trap. I forwarded an amazon item internationally. The item was 900g, and the dimensions of the packages were supplied via amazon and confirmed by me. I used DPD through parcel monkey. A week later, I get charged £10 more for the package apparently being 19cm larger than I specified and is somehow weighing 2.5kg. I complained about the absurdity of this, and Ive gotten nowhere. I supplied the amazon product page to provide 3rd party verification of the dimensions, and I asked for evidence of this new 19cm in length. Obviously, they have no evidence but its not true. Its quite hard for a package to grow by 19cm. They expect me to show them pictures of the parcel yet they arent willing to provide the same evidence. To make this even worse, DPD is using Aramex for the international delivery, and Aramex listed my parcel at 1kg. This is going to be resolved by a credit card dispute.
26/10/20 by Aziz Sharif
Easy to use and great prices
26/10/20 by DAVID GRATTON
great always gets there
26/10/20 by tracey coates
Excellent service
26/10/20 by Customer
Good service . Always collected and delivered on time.
26/10/20 by Kathy Munro
Great prices and service
26/10/20 by Mrs sevinc mehmet
easy to use web page. good price. good follow up with Labels etc.
26/10/20 by Customer
I am very satisfied with the service provided and will certainly use it again. The parcel arrived within the time given.
26/10/20 by Enid Aylward
Picked up in Somerset, and delivered in South Yorkshire, less than 24 hours later.
26/10/20 by Customer
Absolutely awful service, lied about the express pickup date despite paying a premium for it to which they stated we do not provide compensation for this. My Parcel is now stuck in some random customs centre which I was not informed about and they are asking me to provide documents which I have no idea about and pay an extra customs fee! Parcel Monkey have not contacted my despite me emailing them to ask what on earth is happening to my parcel. Very stressful very disappointing. Do not use this service.
26/10/20 by Sobia BUTT
Great service. No problems with ordering parcel. It’s been deliver in Poland (2000 km away) within 4 working days.
26/10/20 by Gosia
Very efficient and fast service. Parcel was collected Tuesday lunchtime and delivered to my son abroad the following Saturday. It was easy to track though its progress in UK and travel to ita delivery point abroad. The site is very easy to use, providing labels and documentation within 30 minutes of completion of order.
26/10/20 by Michael Taylor
Worked very well. Parcel delivery to USA worked well although we did experience a 24hr delay in the tracking status.
26/10/20 by Henley in Thames resident
As always I have had my parcels safely delivered on time. Would highly recommend this company
26/10/20 by Mr IACOVIDES
Been using them for years. more expensive then competitors, but good service
26/10/20 by sarangan
Parcel collected precisely when told it would be. Delivered in Spain exactly when it said it would be. This is the second time I have used Parcel Monkey and I cannot fault their service or their price.
26/10/20 by Radders
Good, simple and swift service......
26/10/20 by Kris
Easy booking process, good communication, pick up on time and the delivery 1 day ahead of the schedule. Great service, well deserved top rate. Thank you!
26/10/20 by Tomasz Mach
good service
26/10/20 by Customer saad
EXCELLENT SERVICE
26/10/20 by no name
Brilliant service. Dropped off at shop on Saturday in france delivered lunchtime Tuesday.
26/10/20 by Customer
Package not delivered in time. Extremely bad handling. Was charged 2 times the value of the package in customs just for some chocolates.
26/10/20 by Customer
I find the Parcel Monkey website one of the best, both for ease of use and postage costs. I regularly send Parcels to my son in Canada and always use Parcel Monkey
26/10/20 by Christine
Easy process. Price options/providers supplied. Able to complete required Customs form for international service. I chose Royal Mail global parcel service and was kept informed of progress of journey and delivery.
26/10/20 by Customer
Really happy with the service. The courier collected the parcel on the same day (Monday) and it was delivered to Slovakia on Thursday! Several options to choose from so you can manage your costs. I will use again.
26/10/20 by Katarina
Seems to be better with the updates did ask for the persons phone to where it was being delivered to although they could of phoned or texted them to let them know it was being delivered am pleased they dont seem to be throwing the parcel about and therefore getting delivered in a better state,dont know if customer service has improved as when I have used them previous it was awful lets hope that part gets better but generally speaking a good experience!! Certainly the cheapest way to send parcels abroad well worth the money so thank you
26/10/20 by Rosa
Collected on the specified day and delivered with no issues. Only comment would be to improve the service it would be useful to have a time slot that the parcel would be collected in or at least somewhere to leave a comment directing the courier to a safe place so that the parcel could be left there.
26/10/20 by Customer
Parcel Monkey guided me to a much more cost effective solution for sending a large, heavy package. I will definitely use it again
26/10/20 by John
Nice gentleman picked up my parcel - confirmed I had wrapped correctly.
Good job.
26/10/20 by Elizabeth Freeman
Parcels was picked up and delivered when they said the would couldn’t ask for anymore
26/10/20 by Ian Harrison
I regularly send parcels to my son in America. Post office wanted £65 at the counter . Parcel Monkey got it for £26 and delivered in less than a week .
Excellent service .
26/10/20 by Rory Rollason
I booked a pick-up of a parcel to the U.S. on Thursday and the day after in the afternoon the parcel had safely reached its destination! Great Job!
26/10/20 by Cris
Great Service, and easy to use!
26/10/20 by Robert Scandle
Drop off worked perfectly and saved us some money. Delivery was timely and the package was received in good condition. Being able to track the package helps to keep the mind at ease. Thank you Parcel Monkey.
26/10/20 by David Edwards
Reliable and easy
26/10/20 by Ian
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
