We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
perfect, well done
30/10/20 by kinga
Happy about the service
Collection and delivery on time!
30/10/20 by MENA
Superb service. Picked up on Monday in South Wales and arrived in LA on Thursday. Efficient, less expensive than other options. Excellent communication. I’ll use again. Thank you.
30/10/20 by Rachel Robinson
Fantastic service. Picked up parcel from home and arrived in Melbourne within 7 days
30/10/20 by Carol Grinszpan
Excellent service thank you
30/10/20 by San
Worked really well printing out our own label and then taking to the post office to send by parcel force - - almost £20 cheaper than doing it all in the post office !
Package arrived in Canada in 10 days
30/10/20 by HuwD
good service and on time
30/10/20 by Customer
10/10. Excellent service from start to finish. Highly recommended.
30/10/20 by Andrea S.
MY ITEM WAS DAMAGED
30/10/20 by Customer
Great service, as usual!
30/10/20 by Customer
An excellent, easy and a very reasonable price. Parcel collected from my home and delivered the next day by DHL.
The insurance cover for the £300 goods price was half the price of the post office. Will use the service in the future. Excellent.
30/10/20 by Richard Milton
superb. thanks easy peasy and great price to ship to Austria a larger parcel. Thanks!
30/10/20 by Claudia
Parcel was delivered from UK to Spain in 5 days. It arrived in great condition. Well pleased with the service. Will use again.
30/10/20 by Montserrat Perez
Fantastic service from beginning to end regular updates very happy with service
30/10/20 by customer
Prompt pickup and delivery. Everything one would expect from a delivery service and a very friendly driver.
30/10/20 by Customer
Pick up was arranged swiftly. However i received no confirmation or updates regarding my shipment. Any queries i had to customer service have till date still not been answered. Its been 2 weeks and am still yet to get any updates or my refund back. Will not use this service again
30/10/20 by Customer
Quick set up, pick up at home and delivered within the time frame suggested
30/10/20 by Carlos
Great as always. Thanks
30/10/20 by Tristan Bryant
As far as pick up and delivery were concerned, I have no complaints at all. What I object to is being notified the week after delivery that they have made an additional charge on my credit card! Apparently the carrier disputed my parcel measurements and weight, using volumetric weight. I can understand the need to find a method to account for parcels which are large but low density, but cannot for the life of me understand how my measurements (with which I was very careful to be accurate) could be only 20% of what the carrier stated. I am currently awaiting the outcome of my complaint about the fact that the customer is at the mercy of such claims which result in extra unauthorised charges.
30/10/20 by josephine jones
Efficient pick up and delivery.
30/10/20 by Jo Hulme
Easy to get a quote, good options, easy to print labels. I chose to take parcel to collection point as most convenient.
30/10/20 by Angela Blundell
Brilliant prices and delivered in a safe and time efficient manner. Website very easy to use, my go to parcel service.
30/10/20 by Miss lauren lawrence
Easy to use and good rates. Will defo use again if I need to.
30/10/20 by Mrs. Susan Wright
Fast and very good comunication
Clear answers and helpdull
30/10/20 by Customer
USE OTHER PROVIDERS - Got to be one of the worst customer experiences I have unfortunately been part of. I sent a parcel back in April which was never delivered, I was told by PM that the item has been destroyed by the courier company due to damage to the parcel by the courier company and then this was changed to lost when they realised they would need to pay-out, shambles springs to mind. I will be using another courier going forward, I have never had an issue with them and PM clearly dont care about customer experience, only care about revenue!
30/10/20 by Terry Mallin
I booked a parcel to go from NI to UK , originally booked it for 48hrs , but at the last step if offered 24hr service for an extra £2.30 I took this option and informed the customer it was on the way.That was Thursday The parcel arrived the following Monday. When i complained to Parcel Force they told me there is no 24hr service from NI
30/10/20 by Customer
Only used parcel monkey once, seemed to be efficient and my parcel arrived at its destination quickly.
30/10/20 by Susan
Always a great service at a great price.
30/10/20 by Rachel Boyce
Very easy to us. No issues.
30/10/20 by David Randall
Extremely quick (48 hours) delivery from UK to France. Wouldnt use anyone else. Thanks
30/10/20 by Mr Evans
I have sent parcel to Turkey it did delivered but little later than what I was expecting. Im happy.
30/10/20 by Bülent
Great service and the on line portal was easy to use.
30/10/20 by KW
Great service.
29/10/20 by Mr R D Smith
My parcel was delivered in England and off it went on its merry way ! Had to track the parcel yourself no emails ! By the time it got to Spain it didn’t say it was being delivered till they said they had failed to deliver ! No card was left . Lots of phone calls were made ( to Spain ) and after a lot of hassle my husband had to drive to murcia 35 miles away to pick up the parcel as they wouldn’t deliver again before he flew home ! Not happy with the Spanish end of delivery . Sorry won’t be using this service again .
29/10/20 by Sarah waddup
I booked courier service before with Parcel Monkey
They seem to be the only company where you can book a courier with heavy items or items that is bulky or awkward
However, they are not the cheapest but at least they do get the job done
29/10/20 by Brian Figg
Parcel never received, customer service very slow,no compensation as of yet ,sender sent 26th August 2020 and today is the 28th October 2020.
29/10/20 by Miss rachael smith
The communication for tracking was first class. I appreciate that the present pandemic has affected frequency of flights to Australia and this led to a two week delivery time which was outside your control. A simple message explaining the delay would have been useful. However, we were very happy with Parcel Monkey and would use the service again.
29/10/20 by Brian
Very easy to book online and exceptional value for money
Parcel collected and delivered well within stated times
29/10/20 by JD
I always use Parcel Monkey for international and domestic returns. They always have the most competitive prices and shortest delivery times.
29/10/20 by Catherine
Very good service thanks
29/10/20 by Diogo silva
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