We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,415 reviews.
Reliable and easy
26/10/20 by Ian
Read the small print regarding additional charges for volume, I didnt and a £30 parcel ended up costing £80 !! My fault for sure but dont get caught by not fully reading T&Cs
26/10/20 by adrian
Parcel got to chile in states time and now with customs
26/10/20 by Customer
I’ve never used a courier collection service before and this parcel was going from the UK to the USA.
I was so worried, but I needn’t have been as it was collected on time and arrived to its destination within 5 days.
Really impressed with the service. Will use again.
26/10/20 by Isabella Plewis
Very convinient and efficient way to send your parcels to your chosen destination. I have had no problems with them for the last three years.
25/10/20 by Amina
100% collect and deliver every time
25/10/20 by Janet C
Excellent service, package picked up when they said and delivered promptly at a competitive price.
25/10/20 by Peter Harvey
Have used various parcel service providers to date and I think Parcel Monkey has the easiest pages to navigate and their prices are usually the cheapest. The only minor negative I had was when printing postage labels, they printed full page A4, I couldnt find a setting to make them smaller. This wasnt an issue on the large items I sent but might be a concern on a small parcel or if youre low on ink?
25/10/20 by E in Albrighton
Picked up my parcel when they said they would. Very easy to arrange online (needs a printer) so pleased with the service and would recommend it to others for a reasonably priced pick up.
25/10/20 by Mrs Anne Armitage
Really easy to compare prices and really easy to pay. Ended up with a great service.
25/10/20 by Andy C
The parcel arrived in Spain before I was expecting (just 4 days) and in perfect condition. Great service. Highly recommend
25/10/20 by Customer
prompt pick up and on time delivery - great value when delivered using parcelforce as insurance is good value and can send upto 30kg!
25/10/20 by Ian D
First time I used the service was very easy to follow and set up. Although the prices vary a lot.
Thank you for the grt service.
Yashmita
25/10/20 by Mrs Patel
Very good. Everything worked as it should have done.
25/10/20 by James B
Excellent value for money and easy to send
25/10/20 by Julia Michell
I sent a parcel from the UK to go abroad and finally after almost a month it has been received by the recipient. I had already paid Parcelmonkey the fees for delivery but was told by the recipient that the courier in their country (Pakistan) was charging over £70 to release the package. There were many messages back and forth over a few weeks between myself and ParcelMonkey as I tried to understand why this was, it turns out these were mostly customs fees that had been charged however the parcel value was only £104.95 so it didnt make sense that the customs fees were so high as they should be based on a percentage fee of the parcel. No matter how much I tried to explain this to Parcelmonkey and backed up with official customs rates evidence, the fees did not change. ParcelMonkey forwarded my messages to the courier but still no change. I understand Parcelmonkey hadn’t charged the customs fees themselves, but they had not explicitly told me when I booked the delivery that there could be customs fees and they also didn’t give me contact details of the onward couriers in the recipients home country when I asked them. I ended up investigating myself, I felt like Jason Bourne trying to track it all down. I know DPD had picked it up and found out Blueex in Pakistan were the couriers from that side, I spoke to both and also spoke to Aramex UK and Aramex Pakistan all of whom were involved, and that’s just the parties I know. However no-one could justify the fees in a satisfactory way, all I was told was that these were the fees and either the parcel would be destroyed or be sent back (meaning more returns fees). I feel like I was held to ransom over it but eventually considering the amount of time and stress it had taken up and trying to think of the initial delivery and cost of filling the parcel (gifts for a relative) as a sunk cost, I sent the money to my relative to pay the courier the customs fees. Overall, at no point did I find Parcelmonkey seeming to fight my corner, all they did was forward on my messages and send short standard replies. They were very quick to answer on the whole, there were often multiple messages between us back and forth each day, and also very polite, but they didn’t actually do much. Next time I send something I will try a different option.
25/10/20 by Saqib Hussain
Always reliable
25/10/20 by customerMrs Belton
Had a very smooth and pleasant experience! Took about a week to ship to address in Bulgaria.. 5* would recommend
25/10/20 by atanas dyakov
Excellent postal service, very pleased parcel arrived on perfect t
ime.
25/10/20 by Joann McShane
Never use Courier . After 6 attempts at dropping parcel off to a 24hr manned site they sent it back to sender . Useless.
25/10/20 by Paul B
Good service and fairly priced
25/10/20 by customer
Competitive pricing and offered a quicker service for our parcel to France. Collection was great and as stated. Parcel should have arrived in 2 days took 4 days so missed the Birthday it was intended for.
25/10/20 by Stuart D.
Good efficient service
25/10/20 by Charles
Excellent service, very quick and efficient
25/10/20 by joan
Excellent service and value for money. Good, accurate tracking. Will use this service again
25/10/20 by Karen O
Trustable service with friendly and efficient staff.
I use this service frequently and I strongly recommend.
Thanks for the quality service
25/10/20 by Mr VILELA
Delivered on time and in good condition
25/10/20 by Customer
Fast. Excellent. Safe. Well timely managed service
25/10/20 by Tahirjamal
So easy and competitive prices.
25/10/20 by Customer
Excellent service, and a great price
25/10/20 by Kim Covele
Used Parcel Monkey many times, never really had an issue other than the odd non collection by the courier, always quickly resolved. However my recent experience of my parcel going missing and how Parcel Monkey approach the issue is very poor- been over a week since reporting it to them and just get fobbed off with "well let you know once the courier comes back to us". Has put me off using them.
25/10/20 by Mr Leys
Easy to use website. No problems.
25/10/20 by Customer
Very pleased with the service, parcel
Was picked up the next day( tues) arrived in Spain on Friday
25/10/20 by Janet Van Nuland
I am very thankful & happy with parcel force’s service.I will always choose Parcel force for the courier and wish all the best.
25/10/20 by G Gurung
Great idea for getting best options on parcels of all sizes!
25/10/20 by Pierre
Really good and competitive service. Would have liked a time slot for delivery as had to stay in all day but otherwise very satisfied
25/10/20 by Marion Payne
Quick delivery
25/10/20 by Debbie
They are awful. They make unauthorised charges on your account and when you try to dispute them, say you need to provide images of the package which they have already taken from you!! Completely unreasonable and unfair - do not use them.
25/10/20 by Anony
All worked well. I didnt need to print the label myself
25/10/20 by Customer
Good service was easy to use and showed all options.
25/10/20 by ms wallace
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
