We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
13 days ago I purchased a service ( parcel force world wide ) which pro ported to deliver the package in Australia within 8 days... 13 days later when checking the tracking link the package it is still waiting to be prepared for export when it should have been at it’s destination 4or 5 days ago. So the intermediary Company ( Parcel Monkey ) are happy to take my money in the most efficient way possible but offer a service that doesn’t live up to its promises
24/10/20 by Chris
The customer care service team are very efficient. Service delivery is fast and traceable and affordable.
24/10/20 by Funke Oloidi Makanjuola Olanip
Excellent service really easy to use!!!
24/10/20 by TREVOR HOOK
Not arrived on time
24/10/20 by Badrul Amin
As usual, on the nail. Collected delivered as expected, no problems
24/10/20 by K Hyde
The parcel was picked up on time and delivered to the South of France within the 2 days promised. No items were damaged (some were fragile) so care must have been taken even though it was a heavy box. Cant rate them high enough.
24/10/20 by Marilyn
GREAT PRICE, easy to use.
24/10/20 by KAT SYKES
The drop off was simple. The tracking was easy and informative. The parcel was delivered within a day of forecast, intact. No problem.
24/10/20 by David Vierod
Good service. Shipping prices may be a few pence higher than some rival brokers, but the add on insurance for higher value items is a lot cheaper.
24/10/20 by Paul Carlier
Excellant service will be using again. Quixk and efficient. Well done
24/10/20 by Christine Brown
THANK YOU VERY MUCH! XXX
24/10/20 by Customer LILIA
Exactly as advertised. Offered a service that I did not see on the couriers own website, at a fair price, and the delivery was carried out as scheduled.
24/10/20 by Kate Lang
Happy with the service
24/10/20 by Joan GS
From start to finish of returning my parcel the process couldnt have been easier. Collected parcel during designated time slot & delivered on time for myself to receive a refund from the seller. Highly recommend the service & was reasonably priced as well as the seller quoted a higher price to return the parcel. I can definitely say I will be using this service again.
24/10/20 by Robert Allan
Easy to use, fast, cheap, absolutely did what it said it would do. However box got some really rough handling on the way as metal containers were crushed as were cardboard boxes. However the content inside storage containers was intact. I did not make a complaint, so no idea what the response would have been. I will use again.
24/10/20 by Mrs P Johnston
This is the second time I’ve used this service. It was even more simple than the first due to most information not needing re re-inputting .
The parcel was collected on Monday at my local UK post office and was delivered to the address in Canada on the following Friday.
Well done Parcel Monkey!
24/10/20 by Sue Jones
Very handy service will use again
24/10/20 by Declan Sweeney
Good value, easy to use web site
24/10/20 by Anon
Simple and straightforward service. Reasonably priced and fast delivery.
24/10/20 by Customer
The parcel was returned to me...
24/10/20 by Customer
Forget this if you opt for Royal Mail priority Parcel handed into Post Office Friday Still at high cost not delivered to Australia 7 days later Will never use again Use a courier service like DPD - they do what they say they will do
24/10/20 by ColinBM
Easy to use. Would use again.
23/10/20 by Anon
This company is a total joke as for parcel force also they broke my item I sold on ebay and refused to give me a reimbursement even after showing the damage done to the item im now out of pocket as had to refund the buyer and have a broken vintage jewellery box please dont use this company stay far far away u better off delivering the item yourself ????????????
23/10/20 by Gerlando Crisci
I were learning my experience
23/10/20 by £6.99
Great service, reliable and quick and a good price.
Thanks.
23/10/20 by Karina Fraser
Excellent and fast
23/10/20 by Customer
Another parcel collected, notification of approximate pick up time very helpful and saving me from wanting my day. The driver from DPD was helpful & courteous.
My parcel was picked up Monday morning and delivers in Normandy France on Wednesday; fantastic
23/10/20 by Nick Fairs
Thank you Parcel Monkey. My parcel to New Zealand, which contained a home made gift for my nieces new baby, arrived safely and on time. The online booking process was simple and the labels printed easily. The courier arrived to collect the parcel on the notified day.
It was simple to track the parcel online, and I was able to see that it had been delivered.
As postage around the world has been badly disrupted due to the pandemic, I was happy to pay for a courier service, to ensure that my parcel arrived quickly.
23/10/20 by CustomerMrs Jean Donnellan
Excellent service! Easy to use website and good options for different services. Left my parcel outside to be collected and it arrives on time at destination. Couldn’t have been easier and fantastic not to have to go and queue at post office!
23/10/20 by Annabel Campbell
3 Parcels to India were sent and we had the most harrowing experience ever... you have absolutely no idea of the destination country rules and the result.... delayed delivery, additional customs payment in spite of a Invoice ... Parcel Monkey, you sure need to take a more comprehensive approach and not let customers like us down especially after paying hefty charges for the courier.
23/10/20 by EASWAR PARAMESWARAN
Excellent service.
Best rates.
Highly recommended.
23/10/20 by Claudia
Professional and efficient service will use again!
23/10/20 by Natasha
Good price and good service using Parcel Force to Germany on this occasion.
23/10/20 by Tony Hutchings
As my son lives in Mexico I occassionally have to send packages/parcels to him as I did for my grandsons 1st birthday this week. The present arrived safely and on time just as I had hoped. Well done Parcel Monkey and DPD. A much better result than my last effort with a competitor company.
23/10/20 by Tony S
Excellent service
23/10/20 by Sally
Booked for a collection for Friday and guess what they didnt turn up. Do not take for granted the collection dates with this company. Will not use again, didnt go on price but on the apparent good reviews which I find hard to believe.
23/10/20 by Unhappy D
Very good service
23/10/20 by Tim Gunter
DO NOT TRUST THIS COMPANY. TERRIBLE CUSTOMER SERVICE. LOST ITEM IN ONE DAY AFTER HAND PARCEL TO THE DRIVER. NOR MY REPLY MY EMAIL AFTER COMPLAINT. NEVER EVER USE IT AGAIN!!!!
23/10/20 by Michael
The delivery was unacceptable allegedly driver called at delivery address 11.59 am, claimed no one there and left a card. I found this strange as a business address. The tracking details changed at end of day to say called at 16.59 again claimed no one there and package returned to depot. I contacted the recipient following day and said no card left and address was occupied all day. I was contacted by recipient later that day who said delivery was made because normal driver saw package sitting in depot.
23/10/20 by MR D ETHERIDGE
really fast and efficient
23/10/20 by Mrs Amanda Hordern
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