We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Very good.
No problems
29/10/20 by Customer
I’ve used this company several times to send parcels to my sister in Sweden, where she is is very remote, not only do they tell her the parcel is on its way, it gets there in super quick time, and at a very reasonable cost. Excellent service
29/10/20 by Jeanx
I booked Courier which did not turn up for two different days. I had to ask for cancellation and refund.
29/10/20 by Maja
I often use parcel monkey to send large parcels to Spain and they have always arrived within the given time.
29/10/20 by B T
Great service will use again
29/10/20 by Todd Jerome
First time Ive used parcel monkey and I am very impressed, especially with the tracking system. Well done.
29/10/20 by Tom Tomlinson
Always a great service, kept up to date on progress of parcel and has always arrived in tact and on date advised.
Use all the time for sending parcels aboard.
29/10/20 by Catherine Gray
Im very disappointed with the service. I used parcel monkey to send a parcel to Cuba, its been more than a month ago and the parcel hasnt arrived. At this point all I want is for the parcel to be returned to me and get my refund.
29/10/20 by Roberto Hechavarria
First time using the service and DX failed to deliver my item. ParcelMonkeys did help me sort it so it’s not their fault. Buy cheap pay twice or in my case insurance claim luckily.
29/10/20 by Greg
Great service from the start and very quick.
Very happy and definitely will use this service again!
29/10/20 by Customer
This is the second time I have used Parcel Monkey to send a parcel abroad and I will keep using them. I very much like the easy comparison between available services, instant prices and all the other info you need.
Prices are reasonable and my parcel was picked up the next day. It arrived a few days later...what’s not to like?!
29/10/20 by Sabine
Very easy to track, thank you
29/10/20 by Linda Gillies
Tracking kept telling me it was getting updated.
29/10/20 by ron
Very efficient service and my parcel was delivered a day early. BRILLIANT.
29/10/20 by Henrietta Lord
8kg box UK to Italy for less than £20
29/10/20 by Chris Murray
Always quick to resolve any minor issues.. Very pleased with the service.
29/10/20 by Small business owner Customer
All right, super quick. Just perfect
29/10/20 by silvia
second time using this service and they did not let me down. Tracked parcel from start to end and it arrived safely and in tact.
29/10/20 by Satisfied customer
Only drawback was they came unannounced.
Apart from that very prompt and driver helped with parcels as they weve very heavy.
Would use again
29/10/20 by Customer
The only reason i didnt give 5 stars was my parcel was delivered in 3 days, not 2. Other than that, it was a pretty goos service and i will be using them again
29/10/20 by Carrie
Decent price, easy to book, drop-off fine, arrived on time and undamaged. What more can you ask?
29/10/20 by gladtobegrey
Very easy step by step to get my parcel collected and delivered.
29/10/20 by Customer
excellent response times!
29/10/20 by Michela
Im really sorry to have to give a bad review because Parcel Monkey did do what they said they would do- they arranged collection of my parcel from the UK post office and arranged for a courier- i still dont know who- to take it to Australia. Auspost then dropped it at a post office in North Fremantle. The reason im giving only one star is that once Parcel Monkey had made the online arrangement for pick up which happened a day later, it started prompting me to give a review. Like its job was done. I then realised theyre just another layer of beaurocracy and when youre trying to track or trace your parcel, you have to go through them, then they go through their appointed couriers tracking and wait for that reply, which they then have to feed back to you. So its an extra layer of communication. They need paid too so that extra layer means the service has to cost less, theres less service, less competency. Theyre really a redundant layer. So, if you want to pay a fiver less than Royal Mail would have charged, youre going to get a lot more than a fivers worth of hassle before confirmed delivery happens. 22 days after i dropped my parcel off at the post office in the UK with a p.o.box number by way of address on it- the recipients chosen destination since she might be away on arrival of the parcel- the parcel tracked as delivered. No photo, no information. Just delivered. After days of hassle at my end, and a message on tracking to then clarify that there was a problem with the delivery address, Parcel monkey found out and reported that their courier in Australia didnt deliver to P.O. box addresses and for me to please supply an alternative address. So i complied and gave them the recipients home address. Again, the parcel tracked as delivered but now theyd added in Perth, W.A. More hassle, more messages from me to Parcel Monkey, presumably PM tried to find out from Auspost where the parcel was. They needed a lot of pushing and very very specific questions. Keeping it dead simple! That tells me theres incompetent staff on the case, sorry to say. A week later and the tracking said it was awaiting uplift in the North Fremantle P.O. which Im thinking was the recipients original p.o.box no. A month on and Im still waiting to hear if the recipient actually got their parcel. So i cant advise you to use a middle man who doesnt know whats going on any more than you do, once the parcel is in the hands of an independent courier. You may as well go direct to the courier yourself. W. Australia doesnt have covid so they cant blame their incompetency on that. You just feel that, after uplift, PM has no clue whats going on and its out of their hands. So what exactly is Parcel Monkey then? It doesnt do its own couriering, so what does it do? Its an Arranger, an Organiser, a Middle Man. Well you can do that bit a lot better yourself.
29/10/20 by A. Burgess
Rubbish. Twice they have been booked to pick up a parcel and both times they said no one was in, I mean we are in all day, they dont even turn up, shocking customer service.
29/10/20 by Samantha Evans
On time and in one piece!! What more can you ask?
29/10/20 by Claire
Very efffient
29/10/20 by TRACEY COLLINS
Have used Parcel Monkey on numerous occasions to send parcels overseas and have never had any issues. They always get there on time and the rates are good too. Highly recommend.
29/10/20 by Andy
Delivered a 3 days late, and then charged an additional £1.51, 2 weeks later, which is really bad as I have already claimed the charges back from Amazon.
29/10/20 by M Stevens
Great service! easy to use and choose your service courier.
They came and picked up the parcel and the whole process to run smoothly.
29/10/20 by Evan
Have used the service several times. Always reliable and straightforward.
29/10/20 by Paul Woodhead
Excellent service. User friendly website. Prompt pick up. Parcel tracked by text messages throughout it s journey to international destination. Good value for up to 30kgs within dimension requirements. A door to door service
29/10/20 by Thomas
Hi,thanks for very fast shipping. The package arrive 3 days earlier, so very very good.I will use again:)
29/10/20 by DANIEL
Great service
29/10/20 by Jim Boyle
Good service via Parcelforce for package to Belgium
29/10/20 by Andrew Care
Good all-round service
29/10/20 by DPD
Excellent very reliable , use this service. All the time now
29/10/20 by DAVID MCCABE
Easy to book, sent with parcel force but cheap than parcel force charge , crazy but will use again and again and again. You can’t loose!!!
29/10/20 by BTTF Car
This first time I’ve used this service and found it works well will use again
28/10/20 by Kenneth
Message not recover from courier on delivery date until last minute in the morning. Surely the courier will know night before, approximate order of deliveries and thus rigid idea when delivery might happen. Therefore on days leave, up early waiting to hear whether my delivery would be first thing or later in day. Only got message at end of hours slot that courier running late, due to delays, but that would happen that day. Courier didn’t call 10 mins before arrived, didn’t knock on door but just left micro grill on doorstep. I needed help to get this heavy box across the threshold as I am disabled so stuck to sort out myself. I paid enough money for this collection and delivery to expect better customer service.
28/10/20 by Customer B
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