We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Excellent tracked service from booking, collection to delivery of the parcel to France.
23/10/20 by Gaynor Pollard
Every time I use parcel monkey the service is superb. They have never let me down and is always hassle free.
23/10/20 by Mr Robert Terry
Excellent as always
23/10/20 by Ian Clarke
Great service was very pleased
23/10/20 by Ben Butcher
Very efficient and reliable service, offering tracking so that I knew exactly when my parcel was delivered. Also, extremely reasonable price. ????
23/10/20 by Nikki Dennis
Excellent service, hassle free, great prices. Highly recommended.
23/10/20 by Mr Owen
Paid for a parcel to be colleced and delivered overseas. Parcel was returned. No note. After complaining and waiting a week, was given a screen shot of the courier claiming the parcel was signed by the customer. It was not. They then claimed the parcel had been incorrectly packed. It was on a packed professionally. No explanation, no refund, total cowboy service.
23/10/20 by Jamie Smith
Very good just a lack of updates from when the package got to the US until it was delivered
23/10/20 by Customer
Good price, excellent trouble free experience, quick delivery.
23/10/20 by Vic Sowerbutts
Service are great, prices are great, thats why Ive been using parcel monkey since I first started using them.
23/10/20 by Michael Cheng
Everything was done with care and fast. I would definitely recommend this service to my friends and colleagues
23/10/20 by Roman
Simple way to send parcels,
23/10/20 by Mr Laurence Carter
Great service, great price. Always use few complaints
23/10/20 by Paul Douglass
Very easy way of booking the parcel
23/10/20 by Tatiana
Other than the day of the week no timescale could be given for parcel collection. It’s not reasonable to expect someone to be in for 10hours.
23/10/20 by Customer
Fantastic service. 15kg parcel picked up on Monday 10am in UK, delivered to me in France Wednesday midday - what more could you ask for - even as we are in the middle of Covid 19!!!
23/10/20 by Customer
My parcel ended up in Portugal! Should have been in Scotland. Courier were useless.
23/10/20 by Miss Catherine F Fish
Excellent service throughout
22/10/20 by neil --
I have used Parcel Monkey for shipping parcels to the Netherlands during the past couple of years. The parcels/boxes are often between 23kg-30kg. The prices quoted are quite competitive and very reasonable. It makes this service very economical and delivery can be quite quick. Last week I dispatched a box which was collected on a Tuesday from my home and was delivered/received in the Netherlands on the Friday morning.
On an occasion I contacted (emailed via Parcel Monkey account) customer services, they were prompt with replying and dealing with my queries.
My only niggle is that in your Parcel Monkey account you cant seem to delete a payment card you have used (after the necessary payment has gone through and has cleared and parcel had been delivered)).
22/10/20 by Trevor - Ringwood
Excellent service as usual
22/10/20 by Philip Scott
parcel arrived promptly and in good condition , definitely use again
22/10/20 by Vicki Dymond
No way to contact customer support by phone, or email. Have to use terrible online portal to communicate. Extremely unhelpful with customs issues, sent a parcel weighing 10.5kg which automatically became 24kg and they charged me for the additional weight even though the waybill from the courier Courier listed the weight at 10.2kg. Completely ignores the customer and just regurgitates what the courier/customs agents say to them. Due to this weight increase customs now want weight of each item. Which I cant do now since I dont have the items. It seems that the parcel have been swapped at parcel monkeys offices in Southampton, which has caused all these issues since the items and weight do not match up.
22/10/20 by Rizvan Fujasuddin
Great service. Easy to use.
22/10/20 by Customer
Easy to use site, especially as the package was being sent abroad. Next day pick up at the time given. Package arrived at the time expected.
22/10/20 by Mrs Gill George
Excellent service but would like a rough time frame of a few hours when parcel
Is uplifted
22/10/20 by customer
No problem finding someone to deliver my parcel.
22/10/20 by ANTHONY MASON
I always use Parcel Monkey to send packages outside UK. The service I choose is convenient for me as they collect from my house and parcel has always arrived promptly at the other end. Package has always arrived in the condition that it left me. Cant fault the service really, however, if you want to make it cheaper thats fine by me! Otherwise, a really happy and loyal customer!
22/10/20 by Sharon
Efficient and effortless website - best value parcel delivery option quickly established for my parcel to malaysia
22/10/20 by Dave L
Excellent service 5 *
22/10/20 by Customer
Overall very good. I chose the expensive option to drop the parcel off at the Post Office as it is so much more reliable than waiting in all day for a flaky collection driver where you have to wait all day.....
22/10/20 by Mr Borg
All the arrangements worked really well.
22/10/20 by Ian
Excellent, super fast international delivery.
22/10/20 by Joe Blogg
Great service
22/10/20 by K B
Straightforward and efficient!
22/10/20 by Neil Whiteley-Bolton
Collected and delivered on time.
22/10/20 by Victoria Stradling
Really easy to use and excellent price
22/10/20 by Customer
Very easy to order, collection and delivery within 24 hours.
22/10/20 by Paul
Excellent, easy to use efficient system at sensible prices, would definitely use again
22/10/20 by Malcolm Cox
Booked for pickup on Tuesday. They didnt collect. Same on Wednesday. Wednesday it was supposed to be delivered and still hadnt been collected. They didnt care nor seem bothered about actually doing it. Happy to take my money though. Cant ever speak to them on the phone. Ignore you on webcchat. Will never ever use again
22/10/20 by Klbonesevennine
Absolutely brilliant service, thank you Parcel Monkey!! I’ll be using you for all future parcel deliveries, that’s 100% definite ????????
22/10/20 by Nikki Cochois
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