We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Great service, always smooth and professional
28/10/20 by Paul McSweeney
Good service
28/10/20 by J MINES
Perfect service, may not the cheapest, but the package has been picked up and delivered on time.
28/10/20 by Customer
Excellent service.
28/10/20 by A. Coulthard
Worst company ever. Dont use them! I sent an item to US and they failed to updated me completely for a missing document even though they said they will. They charged me extra for being oversized according to them and at the end the parcel was returned to UK. Now they are asking 37 pounds more to return it to me otherwise they will destroy it. So in total I paid over 100 pounds for nothing! I am taking them to court
28/10/20 by Fotis Papakis
Very quick and easy delivery. Would use again
28/10/20 by Guy
Quick and easy to use it gives you different companies and prices for sending your parcels. I have been using them for three years now to send parcels to Greece, Everything is very simple to follow and very quick to do. Highly recommended by me.
28/10/20 by Sharon L
Good prices and easy to use. Website is intuitive and foolproof.
28/10/20 by Ian J
The service was excellent as usual but other than the fact that my p
28/10/20 by Customer Elaine
It was such an easy process.
Collected on time
Delivered safely
28/10/20 by Customer
Questions answered quickly, but the last two representatives I spoke to were rude and inappropriate in their responses. I simply said that I didnt know the total weight, because I didnt have the weight of the box. I was told if I didnt declare the total weight, this would considered fraudulent! When I said that the tone was not correct, the response wa pretty much the same. No apology, no politeness. I am a trusted customer. Parcel monkey needs to learn something about customer service.
28/10/20 by beauty-1
Parcel Monkey searches for the best deals.
Courier collects when arranged.
Delivered promptly.
28/10/20 by Kath Hodkinson
Posted a small box to Spain. Easy to drop at a store near me and arrived at the destination 5 days later. Price beat the competition.
28/10/20 by Mrs Debbie Robinson
Best price I could find anywhere and easy to deal with
28/10/20 by customer
Always works smoothly
I always use Parcel Monkey for shipping between UK and DK and it has always so far worked brilliantly and smoothly.
28/10/20 by Sol
Parcel Monkey parcels always arrive on time
28/10/20 by Tricia G
SIMPLISTIC - BOOK THE FREIGHT , DROP OFF @ POST OFFICE AND SAFELY DELIVERED THE NEXT DAY . #NO HASSLE
28/10/20 by Graeme Orr
Their prices are good but these lot are absolutely rotten when something goes wrong. An address was printed perfectly yet they returned the item saying it wasnt. There was nothing missing. And when questioned what exactly was wrong/missing they will not give you an answer. And not only that you then have to pay double for the item to be returned along with an admin fee. I would completely understand if the address was actually written wrongly but it wasnt. Send them messages and they dont care. You pay if you want the item back or it gets disposed of (they keep it). Ive spent many thousands with this company over the years and the little care they have for customers is disappointing.
28/10/20 by ZAP ZAP
Cannot fault anything parcel monkey offers. Easy to use the account and find all the information you need. Would recommend to everyone.
28/10/20 by Business Customer
Item arrived safely in Italy in under 5 days! Thanks.
28/10/20 by Customer
Happy with website, simplicity of process and very prompt delivery
28/10/20 by Customer
Great service. Didnt realise you could get a parcel to New Zealand that quickly!! Will definitely use them again. Good communication throughout the whole process to.
28/10/20 by Christine Morrison
Good price ,several options given,
Parcel arrived at its international destination in the time frame given. Very good service.
28/10/20 by David Day
I use ParcelMonkey exclusively for all my parcel services and never have issues with this service. Best rates and most reliable services on the net. Highly recommend using them...
28/10/20 by Customer
Brilliant service!
28/10/20 by Mandy
Fast, easy to use service
28/10/20 by Customer
Good price. Easy to book a parcel.
28/10/20 by chris gorse
ABSOLUTELY DISGRACEFUL!!! NEVER EVER USE if you want your parcel delivered on time. I posted my sons computer equipment on Saturday on 24 hour delivery and paid nearly £30. It is now WEDNESDAY and the parcelmonkey advisor tells me it will be delivered in the next few days....What?? The next few days - I paid for 24 hour delivery as he needs his computer keyboard and leads for his school work. Ruined my weeks holiday and my sons school work.
28/10/20 by Ali Ward
Swift and safe delivery. Will use again.
28/10/20 by Stella Glouton
I use Parcel Monkey for many years now, sending parcels to the UK and to the EU. Reliable service never had a problems.
28/10/20 by Erzsie
Posted item, parcel force would not deliver because overweight. Parcel force never told me parcel was being held I had to find out for myself now waiting for refund from parcel monkey for not delivering item
28/10/20 by Steven Byrne
Great service easy to use. Will use it again and recommend. Only downside form me the selected carrier fail to give us any idea of pick up time, fortunately, we were home when he arrived.
28/10/20 by Mr Anthony Millington
Excellent service as always. Very competitive prices. Easy and straight forward process. Picked up packages and delivered on time.
28/10/20 by Customer
Great pick up and delivery service ...
Used before and was perfect ..so used a second time.
My parcel hasnt been delivered yet, as waiting in customs, but it reached destination in record time, and once clear of customs, sure it will be deliverd just as speedily.
28/10/20 by customer
Delivery was late and no tracking information was available from Courier
28/10/20 by Gordon Skelly
Have been using Parcel Monkey for some time now and the site is really easy to use even at my age and you get a good selection of options of couriers to use at very competitive prices, I always use the Parcel Force service and they deliver on time even in Scotland.
28/10/20 by CustAndrewomer
Website easy to use. Rates cheaper than going direct.
28/10/20 by Tim Keats
Great service in providing a wide range of courier quotes tailored to suit my needs.
Good job
28/10/20 by Lord Andrew Hinson
Quick and easy to navigate around the site, minimal information required and a good variable list of delivery companies available.
Great contact and communication throughout the whole process and delivery.
Would recommend to anyone.
28/10/20 by TCMS Midlands Ltd
Abysmal... is the work that comes to mind when describing my experience with PMUK. Lack of professionalism and taking responsibilities for their mistakes. I have used their service 3 times... and the second two times have been very frustrating and angering. I have experiences problems with every process a parcel goes through... from getting my parcels picked up, being in the depot, sending off the the forwarding address, being on hold there, and being delivered (IF delivered.... 4 out of 12 parcels havent arrived during the last 2 times I used this service. I have had parcels delivered brokern and opened, not being able to reuse the boxes. I have had parcels kept held in the depot without my knowledge. I have had my parcles lost and untrackable. I do not suggest this service to anyone, as it is a very stressful thing to go through, especially being in another country and not being able to get hold of the people responsible.
28/10/20 by Eliana-Jayne
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