We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Have used these for a while now and I must say they are faultless !!!
Great correspondence , clear , simple emails .will continue to use and would always recommend . Thank you parcel monkey ????
28/10/20 by Michael Kellett
Nice easy website to use and get all the quotes in one go. My parcel was booked in for collection and the labels were emailed for me to print. I cant say anything negative as my parcel was collected on time and delivered the next day
28/10/20 by jean
Order placed, labels emailed and package picked up within 24 hours - arrived at final destination in 5 days. Was able to track the parcel the whole way! Excellent service will definitely use again!
28/10/20 by Rebecca
Absolutely terrible service from their contractor DPD in Germany - blatant lies from them & Parcel Monkey not willing to assist.I have lost money due to this & I am very unhappy - beware DPD Germany & good luck if you expect a reasonable reaction from Parcel Monkey
28/10/20 by Customer
Easy to set up and parcel collected
28/10/20 by Raymond james
Fast, highly efficient service backed up by excellent communication
28/10/20 by Nigel
Great service and quick delivery ????
28/10/20 by Dawn Smith
Surprisingly efficient - 1/3 the price of Parcel Force.
28/10/20 by Christopher Feeney
Still waiting for my parcel as its been over 12 days one of the worst service I ever used
28/10/20 by Aamer usman
Brilliant Service!
UK - Amsterdam in 2 Business Days
UK - USA in 4 Business Days
Fair Pricing, Easy Collection, Great Tracking, Speedy Delivery!
Would highly recommend Parcel Monkey!!
28/10/20 by Customer
Parcel srrived from UK to Corfu intact it took 7 working days. Under the current circumstances I think this was great work.
28/10/20 by T. Vassilakis
ParcelMonkey UK is a great to book parcels with,good communication on collection and delivery by email and fast next day delivery
Being able to book late in the evening for next day pick-up is very convenient.
Very reasonable cost and low price to add extra insurance for higher priced contents.
27/10/20 by kate
I have never written a poor review like this one. I felt it was my duty to insure people are aware of what a bunch of cowboys this company really is. They took my large 25kg suitcase (parcel) for which I followed all processes as requested. Added everything I was asked to in terms of paperwork. Included colourful string to identify it more distinctly and even took a photo of it before I sent it. ParcelForce picked my luggage, next day, ParcelMonkey take my payment after which the experience from hell begins. The tracking is stuck on "5/10/2020 23:28 SOUTH EAST PROCESSING CENTRE Sorted". For over nearly three weeks I tried to find out what happened. No detail at all provided. I even gave them the photo so they can identify the luggage clearly. also, NO PHONE NUMBER FOR THIS COMPANY. What does that say about them? The customer service is appalling, like the worst Ive EVER come across. None of them give a single ounce of care. Here is their response on advising me that ParcelForce have lost a large suitcase and will not attempt to find it. This response was nearly a month after my suitcase (parcel) was picked up. Jess from Parcel MonkeyThursday 22nd October 2020 @ 15:58 Hello, I am very sorry to hear you have had trouble with the service secreted via our website. Unfortunately the carrier made searches for your item however we regret to inform you that they have deemed your parcel was lost. Also as you did not take out any cover on your item our claims team is unable to open a claim for you. Please accept our sincere apologies for this. Kind regards, Jessica Notice no detail on where and how this massive suitcase was lost. What did they do in attempt to find it?? Sure I put my hands up on the fact that I didnt get insurance due to budget reasons but I didnt realise the risk of losing a MASSIVE heavy locked suitcase was so high. Also the fact that they just gave me an apology similar to one of a conductor advising of a train delay! No attempt in saying that we will keep trying to instruct ParcelForce to keep trying to find it or refund you for the loss of your property, inconvenience caused and not performing our contractual obligation!! Nothing of sorts! The luggage containing all of my professional clothes, Im currently unemployed and looking for a job and advised ParcelMonkey of this but NOT THEIR PROBLEM. My final point would be that how can Parcel Monkey taking my money and their courier ParcelForce taking my property, leaving me with nothing, not even a refund is right or legal? AVOID THIS COMPANY AT ALL COST. There needs to be an Ombudsman monitoring this company for sure. I will make sure I write this review on every site, blog and even news papers willing to post my review of this shamefully crooked company.
27/10/20 by Raf Shaikh
Would not touch this company again with a very long barge pole even if I had one. Not in the slightest bit helpful when problems arose. Not once did they answer my emails correctly. One email reply was bizarre in the extreme with various numbers which apparently were Chinese telephone numbers none of which worked. No telephone number to actually speak to anyone in the company despite repeated requests for one. They are just not interested when something goes wrong. Avoid like the plague.
27/10/20 by Customer
Have used the service several times and delivery always on time. An easy to understand and use online service.
27/10/20 by Graham
Very pleased with the service. Easy to arrange and the delivery was trouble free and quick.
27/10/20 by Marie F
Great service as always! I regularly ship presents to Canada and Ireland and use parcel monkey to get the best deals on shipping.
27/10/20 by Kiera
First class service
27/10/20 by john bolding
really poor service off parcel monkey when the courier did not turn up we had the blame game to put up with the online chat guy was over smug with his replies as well, back to parcel hero i go no problems with that company i wish i had not bothered giving someone else my business to help things along in tough times
27/10/20 by mr martyn tate
Nice job on time
27/10/20 by Customer
Great service!
27/10/20 by Francisco Valeiras
I have no comments. Everything was on level.
27/10/20 by Mr DANAIL
Perfect in every way
27/10/20 by Shaun Oakley
Three times in a row over two different courier companies the courier booked through Parcel Monkey has failed to collect on the appointed day. Parcel Monkey support is useless and borderline rude. The only option is to book for the next day which is a bit rubbish for a next-day service. Use at your peril.
27/10/20 by Alun Johns
Good comparison website. Easy step by step stages. The only problem was that I was not notified that the package had not been collected from the sender to myself.
27/10/20 by Andrew Parry
Everything gone very well. I didnt have any problems. The parcel arrived on time
27/10/20 by Customer
Fast efficient delivery service. Would use again
27/10/20 by W Liu
I always use Parcel Monkey for packages going to the Republic of Ireland, they have accounts with so many different carriers there is always a wide choice of services and prices.
27/10/20 by Oliver Rogers - Rogers Space Heaters
Excellent service
27/10/20 by Customer
Very good service!!
27/10/20 by Customer
Im very satisfied, the prices and the delivery times are correct. Easy and fast order.
27/10/20 by Charlie
As expected. !!!!!!!!!!!!
27/10/20 by 2017200 VGS.
Speedy service with good communication
Would use again
27/10/20 by David Copeland
Very accurate
27/10/20 by Fanta sheriff
I love Parcel Monkey. Great to see the price to be paid before you set off to post a parcel. I chose a service which meant I dropped at a post office, and then parcel was tracked on its journey. I was able to leave instructions about the actual delivery - my brother has MS and is quite disabled and can be slow to get to the door, so courier knew to give him time to get to the door. Parcel arrived in good shape and condition. Can’t recommend this service enough - gives me real peace of mind when sending parcels now. Great for international deliveries too!!
27/10/20 by Cheryl Bell
I have used Parcel Monkey on numerous occasions to send personal goods to Qatar.
Easy to use website with easy to follow instructions to prepair goods for travel, constant tracking until delivery.
Fast and efficient service.
27/10/20 by Mr & Mrs Finney
We found It good service Thank you . Parcel was picked up as said and arrived promptly.
Was able to track its journey no problem.
27/10/20 by Happy Customer
Great company helped with the customs forms. Delivery was seamless
27/10/20 by Bangersandmash
Excellent service with parcel to the USA
27/10/20 by Suse
Fantastic service as always
27/10/20 by Diane Smith
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