We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,415 reviews.
Absolutely brilliant service, thank you Parcel Monkey!! I’ll be using you for all future parcel deliveries, that’s 100% definite ????????
22/10/20 by Nikki Cochois
After using another provider for several years, after issues with them and their website we decided to try Parcel Monkey as a potential new go to place for organising our couriers. First impressions excellent! Long may it continue.
Booking, payment and website all easy to navigate and understand. Thank you.
22/10/20 by AD
The price for sending the parcel was great and it was all very easy.
22/10/20 by Diana Rodriguez
Very easy to use and gave different options which was excellent
Only downside was the collection window but even the carrier direct wouldnt give any help. However, it all worked out very well and will definitely use again
22/10/20 by Mr r. c. wainwright
One of the only companies flying to Australia & quite reasonable prices for covid period.
Second time I’ve used them where they have delivered my parcel within the projected timeline given
Happy with service to date
22/10/20 by Sophia, UK
They booked the parcel when we couldn’t get an account or a quote from the courier down websites or helpdesks.
21/10/20 by Customer
Offered delivery on the website but couldnt complete after days of mixed information from the numerous different agents some who seemed to understand and some who clearly didnt I had to back out of the purchase I was making and forget the delivery some how the size or location (not clear which) prevented the delivery. Then Tuffnels - one of the companies they use - delivered something bigger from the same county.. Clearly not a joined up service for anything that you couldnt just as easily use parcel force.
21/10/20 by john boucher
Great service. Pick up and delivery all worked well.
21/10/20 by rachel
Great price and service ????????
21/10/20 by S Trevelyan
Easy to use and superb price compared to others!
21/10/20 by Steve Archer
Absolutely shambolic. Booked a collection for a parcel, failed to collect the first day. Fair enough. 2nd Day, thought I would be more proactive and chase ParcelMonkey and see if the courier would be coming to collect: "oh yes.... courier comes UP TO 6PM....." blah blah blah. 7pm. Failed collection. Parcel still sitting here. Parcel monkey? Certainly runned by monkeys. Dont expect a reliable service from this company.
21/10/20 by Daniel Cheung
Needed to send a parcel to Australia, a vintage vehicle part for hobby not for profit so cost was important, good range of prices, smooth next day collection and straight to the door in Oz 5 days later, great service.
21/10/20 by Mr Tim Shellcock
quick and easy to use very efficient
21/10/20 by Lg
Great service
21/10/20 by TRUPRINT
Well Id like to say well done but I cant. Booked the Courier couriers for a next day delivery and they never turned up. Booked the courier again and two couriers turned up. And then another. The client got their parcel with is great.. much better than Hermes who lost the parcel in their care.
21/10/20 by Bob Martins
Easy to use service getting the best prices
21/10/20 by John Hanley
The parcel arrived as arranged and there were no problems a good service
21/10/20 by Phil Fisher
Excellent service from booking until delivery.
21/10/20 by Ivana
Absolutely disgraceful service. They did not manage to deliver my parcel. I then had to chase on multiple occasions and they still didnt sort the issue. They have now refused to refund the postage already paid. Update - they have just replied but did not sort out my issue. They simply told me over and over that they apologised for what happened. When I asked for a refund I was told it was not possible and that I should send a complaint FAO Manager which I have now done and await a reply.
21/10/20 by Rebecca R
Our Response: Hello Rebecca,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and you have been advised.
Kind regards,
Parcel Monkey Team
Another parcel sent from the UK to Germany arriving in two days!
Unbelievable but I keep sending them and they keep arriving ahead of time.
Really impressive
21/10/20 by Ian
Service was good super easybto book and collect and good value for money.
21/10/20 by Octavio Duque
Easy, fast, efficient.
21/10/20 by Rab
Simple process to register and obtain comparative costs to deliver package, in my case from Northern Ireland to Germany. Chose the most suitable method for me, which was to drop off at local Post Office and the parcel was delivered within a couple of days, which was much sooner than expected as I normally allow up to 7 days.
I have used Parcel Monkey before and each time have been totally satisfied with their service.
21/10/20 by D Young
Great service, economical to will definitely use you again.
21/10/20 by Terry Crumpton
Absolutely appalling customer communication & service. First time Ive used them & never again! They fail miserably at keeping clients updated/informed. All they say is " please be patient". They never give updates on locating lost items & I had to do all the chasing for information. Evene on the Live chat facility, it shows message read but nobody responded despite a lengthy wait. This is just avoiding a difficult enquiry, from a disappointed client. After 1 month & having sent my parcel global priority, they still havent delivered or even located my parcel. Absolutely shocking customer service.
21/10/20 by Mrs Cain
Great service easy to use and parcel received within the time frame.
21/10/20 by Customer
This was the first time I was sending an item via a courier so was very stressful for me. It worked out very well and was a simple process and I was able to select collection from home or drop off point. I chose collection and they picked it up the following day. The parcel was sent on a Thursday from Uk and arrived in Singapore on the following Monday. Highly recommended to chose the correct service for you to send a package.
21/10/20 by Ryan Lewis
Very efficient, user-friendly and reliable. I have used Parcel Monkey a few times now and never had a bad experience.
21/10/20 by Klaudia Crilly
Easily arranged and delivered as promised
21/10/20 by julie
good price, fast and reliable
21/10/20 by Marina Potjomkina
Excellent service. Give these guys a try you wont regret it.
21/10/20 by Customer del
Easy service to use but Parcel Force are not always on time
21/10/20 by Mr D Cooper
Said they tried to collect and that it wasn’t there when it was. 8 massive boxes. Couldn’t really miss them. No one tried to call me or ring my door. No one from our post room had been asked about it. 24 hour express you are not! Another package arrived with glass broken and smashed. Corner of the box was ripped off and looked like it had taken a good beating. I had package very well and could not believe the state of the boxes. The instructions for the driver were to call someone when they arrived, which was also in bold big letters on the door, which they did not. And they also left the cardboard boxes in the rain.
21/10/20 by JB
Terrible service. Took 5 attempts to pick up a package for delivery from my home address and they were not interested nor did they follow up on why it had happened by the agent. Refund a few weeks later, no compensation and their text only customer services are a joke as you have a different person every time you reply to a message rather than a single point of contact.
21/10/20 by Charlie Keller
Easy to use and very competitive pricing
20/10/20 by trish norton
I was returning a very large rug and on the recommendation of the rug company I used parcel monkey. It exceeded my expectations- so straightforward, clear and affordable.
My box was collected the next day and received by the company the day after despite being the other side of the country. I will definitely use them again.
20/10/20 by customer
As usual awsome and quick..
20/10/20 by Customer
Really good service, pick up from your house when they say they will and speedy delivery. They let you track your parcel all the way from collection to delivery
20/10/20 by Kaye Cripps
Two heavy boxes sent to Singapore arrived in 3 days. Amazing. Must have just it all timescales in Uk and Singapore.
20/10/20 by J Reynolds
Perfect service! Quick and easy to deal with.
The package was delivered in just 2 days.
20/10/20 by Customer
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