We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Brilliant, quick and efficient service. Would highly recommend.
27/10/20 by Pauline
Excellent competitively priced signed for delivery services of a heavy package executed by parcel force 48 and organised via parcel monkey. Many thanks
27/10/20 by Anon
This was a great service. It said 3-4 days delivery UK to USA and that is exactly what it did. Dropped item at the post office and all went smoothly from then on and I could track it all the way. Arrived in good condition. Will use this service again for my next parcel.
27/10/20 by Mrs Judith Gallop
I am very pleased with parcel monkey, Delivery time was exceptional can not fault them at all.will defiantly use them again and recommend them . Thank you parcel monkey. June Cheek
27/10/20 by June Cheek
Excellent service. On time. I will use more times definitely.
27/10/20 by Customer
Great service, really pleased
27/10/20 by Customer
good choice of services for sending parcels - quick and efficient service from Parcel Monkey. Happy customer!
27/10/20 by Nancy
I was very doubtful. I thought I was taking a risk.
I was surprised to find the whole transaction so simple and
straight forward.
This has been set-up to make the job easy.
27/10/20 by B Nolan
Great value and service as ever. thanks.
27/10/20 by Rachel Harris.
Picked up on time. Quick and easy. Left me Wednesday afternoon, arrived at destination in France on Friday!!! Never had a problem with Parcel Monkey
27/10/20 by Alan
Easy to use and a lot of delivery options to choose from. Six stars from me!
27/10/20 by kjkessel
Parcel from Swansea UK to Christchurch NZ now arrived safely in a reasonable time frame and in good condition, so all now fine . However, much anxiety could easily have been avoided by better knowledge and training of the individual courier that collected the parcel from our house. He stated that the label I had printed from your website was like nothing he had seen before and was possibly a incorrect label. He provided a preprinted adhesive label with the address of Norsk European , Colnbrook and stated that as as far as he was concerned, this was the final delivery address, and he knew nothing about a further journey to NZ. When I expressed concern and asked him to check he replied curtly that I had to immediately either accept this or he would leave . This is very poor customer relations and caused me considerable anxiety over the past week. It was further compounded by your website announcing that it had been delivered and signed for at Norsk, and inviting me to complete this questionnaire at that point - which rather reinforced the impression that the onward stage to NZ had somehow been cancelled. May I suggest that to encourage customer satisfaction and to provide confidence in using your service in future, you may want to identify this individual and consider further training, and perhaps make your website tracker more transparent regarding the various destinations on the parcel’s journey. Thank you for addressing this issue Sue Catling Swansea
27/10/20 by Dr Sue Catling
Great service and speed.
I wish that you could narrow down the time that you will collect the parcel.
27/10/20 by Customer
First time user of Parcel Monkey. I booked through them and used Parcel Force with collection from Isle of Wight. UK delivery. All worked very well.
27/10/20 by isle of wight
Great prices and really quick service! Fully recommend.
27/10/20 by Clair Burke
This company is a disgrace. You are in breach of the Consumer Rights Act 2015 by totally disregarding the T&Cs of the contract. Having paid for a service of an international package, I was told that only the consignee can pay customs duty and they had to travel three hours across country to do so in person. Your terms state that the sender will be contacted in that situation. That did not happen which is against your T&Cs of contract. In the meantime, the customs penalty was $10 A DAY for an unclaimed package. Your service is corrupt. You trade falsely. You should never be allowed to operate. Please do not respond with any mealy mouthed we tried to help waffle and that we are not responsibile for local customs.. Ok, so why not SAY THAT AT THE POINT OF SALE YOU CROOKS. You did not try to help. Nor will you tell me who I can send a complaint to. Shocking. Just left a customer out to dry having been mis sold a service. You are a disgrace. Please please avoid this outfit. You will regret it. I can only think that the positive reviews on here are paid for. They look like they are from the titles of the senders.
27/10/20 by Mike Conway
Fantastic service. Parcel was collected promptly and delivered ahead of expected time. It was a very large and fragile package but arrived safely.
27/10/20 by Bidbod 44
I was charged double the initial cost after the courier claimed the package was over sized so the bill went from circa £40 to nearly £130!!!! If I wanted to dispute it I had to provide pictures of an item I’d shipped 3 weeks ago! How I was expected to find pictures and yet they accept no (zero) burden of proof I don’t know. So they still haven’t proved it was too big and I still get to pay. I will not use this service ever again.
27/10/20 by Reading Lunch
All the instructions were clear and the parcel was collected on time.
It arrived within the time frame advertised.
27/10/20 by haggis
Excellent service. Fast delivery.
27/10/20 by Customer
All perfect!
27/10/20 by Customer
Received service better than expected.
27/10/20 by Manny
A great idea and a good service. Had to send a parcel from UK to Spain, had no troubles whatsoever.
27/10/20 by Jake W
Fast speedy and reliable service
What a relief to have found a service that can courier from the UK to South Africa reliably. I had a little trouble understanding the applicable consignment code definitions but some google help resolved that fairly quickly and was able to continue with the online portal. Will use again.
27/10/20 by Customer
AVOID! My parcel has got damaged during the shipment and caused me losses of personal items cost of £180 Despite insuring my parcel, the company refused to cover my losses. They have requested receipts for all damaged items, either new or old. AVOID THEM IF YOU DONT KEEP THE RECEIPTS FOR ALL YOUR ITEMS YOU ARE POSTING. OTHERWISE DO NOT HOPE FOR ANY REMUNERATION!
27/10/20 by Éva Kertai
Always on time.best service I ever had. Thanks
27/10/20 by Milly
Easy to use. Quick and on time.
Excellent service. Will use it again soon!
Very recommended
27/10/20 by Customer
Just excellent, good prices, we use Parcel Monkey all the time.
27/10/20 by Jeremy Fowell
GREAT SERVICE AS ALWAYS CHEERS ED
27/10/20 by Edward Lamotte
No problems filled in forms and parcel collected next day. Arrived in Oman
within 5 days.
26/10/20 by Jean Maslen
Clear, concise and very reasonably priced.
Very impressed with this service.
26/10/20 by Chris Thomson
trouble free transaction as always
26/10/20 by Sharon F
Fast and reliable , good value for money can’t ask for more thanks a million
26/10/20 by Ina QI
I really like Parcel Monkey, because it is very easy to get reliable and affordable quotes for your parcels. Once you have chosen which one you want, you pay and you get your printable labels. Job done, no hassles. Highly recommended!
26/10/20 by Customer
Very impressed. Only used once but sent a violin. I was told where to take it, it was collected on time and delivered on time no fuss. I will be using them again
26/10/20 by Peter Perren
Really great service and so reasonable!
26/10/20 by Faye
On time, delivered and collected when they said
26/10/20 by Sally Manneh
Hi I have used Parcel Monkey several times now and the parcel has always been picked up and delivered on time and in a good condition.
I will be using them again
Daniel
26/10/20 by Daniel
Parcel was picked up as advised from Hants UK. Arrived at N.Ireland destination undamaged and in good condition and in good time. Was easy to book online. Have used before and will use again.
26/10/20 by Patricia Strong
Had a large box that I needed posting from UK to Denmark. They collected the next day as requested from my place of work and quoted 3 to 8 days for delivery. It arrived at my customers address in 3 days. We were both really impressed with the prompt service. With full tracking I could watch it the whole way if I wanted, however it was so quick I never even checked.
26/10/20 by Mini Marsupial Madness
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