We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,415 reviews.
Not a very exciting review. I booked a parcel and it arrived on time at its destination ????
20/10/20 by Lotta
Easy to use and quick. Only downside was that only had a date when courier was to pick up parcel but no time.
20/10/20 by Kevin Clark
Great service as always
20/10/20 by Adrian
Once again great service thank you
20/10/20 by Mourne Militaria
Very very simple and effective. Cant fault the service, we shipped a load of packages very quickly and efficiently
Excellent!
20/10/20 by Stephen Lord
Reliable/fast and good service overall
20/10/20 by Ms Nicoleta Lebada
Great, just great.
20/10/20 by Dan M
T & C boxes a pain, otherwise very good
Henry
20/10/20 by Henry
GREAT SERVICE, VERY COMPETITIVE AND WOULD RECOMMEND ANYONE TO TRY & SAVE.
20/10/20 by OBI RAYMOND
I wanted to post a large item, which was made easy. Would use again.
20/10/20 by Rich
I was absolutely surprised at the speed of the delivery it arrived in Denmark on the Monday and I only posted it on the Fridayand the wrapping was still in tact as I posted it I am so very pleased my daughter hter in law told me about you and it saved me a lot of money.
20/10/20 by Mrs Margaret Flowers
Very poor service next day delivery taking 4-5 days to arrive and still counting
20/10/20 by Customer
day and a half later than advised.
20/10/20 by Customer
Excellent service from the item being collected right through to the item being delivered.
20/10/20 by Karen Taylor
Easy to use, reasonable pricing; everything went as planned. Will definitely be using again.
20/10/20 by Customer
How and why do they still exist? They have no idea of customer service. Make sure you enter any deal with them prepared for battle, with pictures of your parcel, dimensions... and a lawyer! The truth does not mean anything to them. They have no ability to admit mistakes.
20/10/20 by Isabelle
Very good service.
20/10/20 by Stella Holifield
My parcel was due for collection on Thursday morning. It was not collected until Friday. This was then supposed to be shipped to Greece. It arrived back at the senders address the next day, no note. This was a valuable piece of equipment that could easily have been stolen. Dreadful service.
20/10/20 by Jamie Smith
fast and easy.good service
20/10/20 by Customer Micael
First time using parcel monkey and I had booked an international courier service 8 days ago, from Jamaica to UK. My parcel has still not been collected and has been rearranged twice. The specific courier used has been in contact with myself however parcel money are of no use or help at all. They could not provide me with any information or reasons nor did they want to contact the courier used to find out the answers. I have cancelled my service and will not be using parcel monkey ever again.
20/10/20 by Benita
Excellent speedy service. Parcel collected exactly when arranged and delivered very fast, again exactly when specified. I wouldnt use any other company and the price is very good.
20/10/20 by Customer
Good reliable service
20/10/20 by Fariceramics
the parcel has not been collected
19/10/20 by Customer
Brilliant service amazing prices couldn’t wish for a better service
19/10/20 by Sue
Didnt like the service. Booked my parcel and they overcharged me and still parcel is not delivered. Hate this
19/10/20 by Customer
Excellent service and communication. Highly recommended!!!!
19/10/20 by Customer
Great service, large parcel from Scotland to West Yorkshire for a low price but the service was first class . Really simple process
19/10/20 by Nick Henstock
So happy with their service! Quick and effective. Will definitely use again .
19/10/20 by Ola Rama
All delivered well.
19/10/20 by customer
Excellent service came within an hour time slot
19/10/20 by TRACEY COLLINS
best ever for Austria delivery
19/10/20 by Mr Hudson
Great pick up. Happy customer for this return as I couldnt take a big tv to a post office to do a return that way so this services from home help.
19/10/20 by Foory RHODES
As usual, excellent service at affordable rates
19/10/20 by Gerald Penney
Booked for next day pickup. Didnt turn up but still took my money. When I spoke with parcel monkey online they passed the blame straight onto the courier and didnt offer anything, not even an apology stating that they are just the comparison website. I wouldnt use them again with so many other options available. Not very professional at all.
19/10/20 by Mike
Straight forward from start to finish. Guided through how to pack your goods safely, and printed off shipping and pro forma labels from source. My daughter in New Zealand got constant parcel movement updates from the company & was over the moon when it arrived in less than a week in great condition 5/5 from me, well done & will use again.
19/10/20 by Ian anders
Used the 2 day dpd service to Portugal, it cost 22 pounds and hadnt turned up on the 4th day. It has cost me future custom from this client and will cost dpd any future custom from me.
19/10/20 by D brand
Another good value speedy delivery!
19/10/20 by Duncan Campbell
Always a good service at a reasonable ptice
19/10/20 by Blendworth Trailers
Quick to use website and simply print off labels. Good price , thank you
19/10/20 by LaverdaMan
Great service, easy to use an reasonable prices, thank you
19/10/20 by Customers j. miscandlon
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
