We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,415 reviews.
Excellent service as always..thank you
19/10/20 by Martin Lawlor
Excellent service...parcel sent to Amsterdam. Was collected within work hours on the Tuesday and arrived at it’s destination, nothing broken on the Friday. Much cheaper than I expected to send such a large box. Would use again for sure.
19/10/20 by Delphine
Excellent service as always . Very reliable and good value .
19/10/20 by jayne
5 large boxes arrived within a week. They looked like they had a rough journey and one glass frame was broken but probably should also have been packed better. Otherwise all good.
19/10/20 by Customer
Parcel was collected and delivered on time.
19/10/20 by host
Paid for 24hr delivery but not delivered till 49 hrs
19/10/20 by Philliplouis
Easy to book the parcel in and good price.
19/10/20 by Rob Tilley
Second time I used it, and quite happy with it.
19/10/20 by Customer
The only group to apply the correct sizing information re larger parcels.
19/10/20 by Ken
This was the first time using parcelmonkey ,s service and I was very impressed , their system was uncomplicated and the speed of delivery was excellent. I would recommend them to my friends.
19/10/20 by Customer Mrs m murphy
2-3 day international delivery sent on Monday morning arrived on Friday afternoon, thoughts it would be faster. UK address format on website was different than delivery country, local courier had problems with delivery to given location. This should be by default on the website, when you fill the address form for destination country you get the correct address format and basic information like flat number translated into destination language.
19/10/20 by Customer
Had to wait in all day, as you could not give a time when you would collect parcel. Not even an AM or PM
19/10/20 by Customer
Very easy to use and very useful.
19/10/20 by Mr olivier salmon
Great service, really quick responses from Customer Service if there any hitches at all. Quick , easy to use booking system. Overall great service.
19/10/20 by Customer
We found it close to impossible to track the delivery because of conflicting tracking numbers. Was this really a Parcel Monkey consignment or was it a Courier consignment? The Courier collelction driver refused to sign the collection receipt. He said hed never had to sign paperwork. instead he scanned the bar code and said we would get a message saying the package had been collected. We never got the message, and the tracking log was not brought up to date.It showed the job had been booked, but that the package had not been collected. We have since lost track of the shipment.
19/10/20 by Sheldrake Press
Excellent value for money, much better than a courier!
19/10/20 by A
Prompt and friendly collection and timely delivery too.
19/10/20 by Leigh Tilley
Excellent service . Will use every time I need to send abroad
19/10/20 by Pam Fraser
Very good service
19/10/20 by Kevin smith
The form to complete was clear and straightforward - not at all complicated. Although it was a large parcel that I was sending that wasn’t a problem. Picked up on time and delivered on time. Will definitely use parcel monkey again. And very reasonable prices. All in all hassle free.
19/10/20 by Michael Andrew Cross
Always easy to use, and great service!
19/10/20 by Robert Scandle
Always reliable service. Thank you
19/10/20 by Customer
Prompt collection, safe delivery of glass items and at such a great price too.
19/10/20 by Customer
Collection and delivery as promised to Spain. Thank you
18/10/20 by Andrew
Love Parcelmonkey! So easy and efficient and great intermediatary to ensure good delivery service
18/10/20 by dianne
EXCELLENT SERVICE ~ EVERYTHING WENT ACCORDING TO PLAN FROM PICKUP TO DELIVERY.
18/10/20 by Dave
Terrible company! Avoid at all costs. I booked for a next day pick up and spent the next two days chasing for it to be collected! There is no telephone support and no one seems to have a clue what’s going on! The courier finally collected on day three which meant it was delivered 3 days late to my client! Overall a very stressful and negative experience.
18/10/20 by Customer
Very good , parcel delivered the next day in perfect condition
18/10/20 by Mrs E Way
Fairly easy to book. Collection made on day identified. Quick response from a Amazon to acknowledge collection. Would have liked time frame as to when it would be collected. We had to be prepared to wait in all day.
18/10/20 by Supame3
I sent a fairly heavy and medium size parcel to my son in France, it was so easy to do, all I had to do was wrap it up securely, weigh it, put the details about the parcel on the form, pay, print out the label to attach to the parcel and drop it at my chosen drop off point to be collected.It was inexpensive and arrived so quick, I dropped it at the pick up point Monday afternoon and my son received it by Friday . Will definitely use parcel monkey again, very impressed.
18/10/20 by Andrea
Excellent service and advise given online, the couriers I chose did exactly what they where supposed to do, parcel arrived to buyer on time and great condition, would definitely use the service again
18/10/20 by Customer
Excellent service, easy to use, very quick. Would recommend. Keep it up.
18/10/20 by Mr Doug Astle
Superb service, no problems at all. Will definitely use again.
18/10/20 by HARRY CROSBY
Good price, fast service and great communication. Highly rated.
18/10/20 by Customer
Excellent service. Large ceramic bowl delivered intact to the other side of the world!
18/10/20 by Ann
Easy as chips !
18/10/20 by Odeta
Knowing the fact that guitars cannot be insured and that there is an increasing carelessness in the way carriers handle the items, the guitar was very very well packed in multiple strata of plastic bubble & cardboard & fragile tape; nevertheless the instrument arrived with broken neck - so I had to refund in full the buyer. What else to say? DO NOT SHIP valuable & delicate items !!!
18/10/20 by Mirko Canetti
Very good and very quick service will definitely be using again thank you
18/10/20 by Mr Robert Batty
Once again we paid for 24hr express and a 48hr express on a Monday, the packages arrived on Friday! Of course PM just quote Ts+Cs stating their services arent guaranteed, even though they charge extra for the express and 48 service. Their support team couldnt care less even though the courier (Parcel Force) agreed they failed and we should be refunded. How about just provide the service you are charging for and when you fail give people their money back, regardless of what your hidden Ts +Cs say.
18/10/20 by The Afghan Rug Shop
Organised this on the Sunday fo Monday PickUp . Because you cant Tell them where you are leaving a parcel i therefore left a note on the door Plus You can see the parcel in the window and a note stuck to the window sill explaining to go in the porch and pick it up. They missed it Monday and Tuesday and i then had to reorganise pick up on the Wednesday. So that was going to be now Thursday pick up .It then got picked up Thursday for now Friday delivery . Friday came and they tried twice to find the house but couldnt find the house. .If they had just put the post code in their phone Google would have at least shown them the house next door . So now i had to wait to organise the delivery again on Monday for Tuesday and they delivered Tuesday ....8 days for a 24hrs delivery ......Not Good .......So when i complained i got this .... Dear Sir/Madam I am very sorry to hear about your item being so delayed, now although this issue was clearly with the couriers I have to inform you that they were still within their service agreements for collection and delivery. 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on. So 24hr delivery means is upto 5 working days !!!!! Not much more to say really ....!!!
18/10/20 by WILF BOX
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