We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,679 reviews.
Great service. Picked up and delivered on time. Easy to get price on the website. Definitely recommend to others.
17/08/20 by Customer
very good service
17/08/20 by j Moir
Quick and easy. Will be using them again shortly
17/08/20 by Simon V
Simple process with good results
17/08/20 by Russell Fair
Quick and easy to use
My go to for courier choice
17/08/20 by Beverley Johnson
Brilliant service from pickup to delivery
16/08/20 by Pam Sykes
Parcel was sent to wrong hub and arrived late gaining me negative eBay feedback
16/08/20 by Joanne
As yet have had no confirmation that it has been delivered
16/08/20 by Matt Stanyard
I rarely give poor reviews but I have 2 reasons for this one: 1. the collection didnt happen on the scheduled day. I was told the driver attempted but I was not home which is rubish. I stayed in that whole day, 8am to 6pm waiting. 2. one of the customer service assistants had a really annoying attitude and was ignoring my questions and just telling me to wait. Very patronizing and belittling when they could have easily just said that they dont have any updates for me or something along those lines. Anyway, wont be using this service again :)
16/08/20 by Delia
Can not beat for the price, Delivery is down to the chosen courier of your choice, i do recommend them,
16/08/20 by john cook
Found the best price to send my parcel to Canada. Easy to arrange & send and it arrived in good time. Will use again.
16/08/20 by ..
After 10 days they send the package back. I had to pay and the original payment was all gone. I have no idea why no phone number and customer service I fly Monday- Friday. Extremely frustrating.
16/08/20 by Einat
I found it easy to use and the introduction was easy enough would I use again answer is yes
16/08/20 by George Broadfoot
I measured and weighed my parcel and Parcel Monkey recommended the best rate and service. Paid for it and was sent the parcel labels which I stuck on and took to the Post Office. All very simple, easy to use with simple tracking
16/08/20 by Stephen Coyle
The parcels were collected when they said and delivered a day early. No complaints. Excellent service
16/08/20 by Mrs Rogers
very easy and simple process.
delivered as promised.
16/08/20 by Muhammad Rana
Parcel monkey side of things excellent for price and label just let down by parcelforce who got paid for 24hr service but didn’t deliver
16/08/20 by David
Parcel wasnt delivered on the day or time is should have been. The next day it still wasnt delivered on the time it should have been consequently there was no one in when it arrived late. It was delivered on the third day again not on time but received.
16/08/20 by Jonathan
Parcel sent to USA, arrived on time. Thank you
16/08/20 by Mike Portsmouth
Fantastic service
16/08/20 by Customer
Always a great service have used Parcel monkey for years AAAAA
16/08/20 by Shane
Amazing service as this was my third time using them, very satisfied and trusted website. Thank you
16/08/20 by Sukru Karadag
Incredible service! My parcel sent from the UK was delivered to France in less than 48h! :)
16/08/20 by Monia
As it said on the tin
16/08/20 by Mr Rogani
It was easy and straightforward to send domestic parcel
16/08/20 by Robert Dawidczyk
It was very easy to get a quote and subsequently select provider and complete the transaction.
16/08/20 by Mick
Don’t know if my parcel has arrived in Australia, The initial process of sending a parcel, mine 20KG except if the box was smaller not all the required labels wouldn’t fit on. I didn’t feel confident that I had the correct labels affixed or whether they were all needed, bit confusing, so I am concerned that arriving in Customs Australia they will be too, nothing to hide in the parcel just 10 antiquarian books.
Not unhappy with system but feel that a clearer list of labelling is required.
16/08/20 by Mr Wild
Highly recommend
15/08/20 by Customer
Always pleased with your servicex
15/08/20 by sheila harvey
No problem with Parcel Monkey but Parcelforce 48 performance was a joke on this occasion. It took them a week. Parcelforce 168 would have been on time, just about
15/08/20 by arnold crunge
Easy to use website ,excellent prices for parcelforce
15/08/20 by Customer
Ordered on Saturday for a collection on Monday and paid for a next day delivery. DID NOT turn up and after calling Parcel Monkey to be advised they had no way of tracking where the van was that was collecting, neither did they email as promised the chat transcript that was asked for TWICE during conversation. Another delivery was supposedly booked for Tuesday, I called on tuesday to be on the safe side to discover NOTHING had been re-booked. After speaking to Parcel Force who was originally collecting and who sorted my collection without problems for Wednesday and parcel eventually delivered Thursday. I will NEVER use Parcel Monkey again, luckily enough my customer understood my plight and was more than happy to wait and good job they were!!!!!!!!!!!!!! Disgusting service and treatment
15/08/20 by Everyone
So far so good . No problem at all
15/08/20 by Greg
Second time Ive used this site and both went very good. The booking site was easy and well set out,I have no access to a printer so good site for me as it will allow you to find couriers that supply labels on pick up.
15/08/20 by Terry
Excellent service
15/08/20 by Customer
Very good customer service.
15/08/20 by Customer
This is the second time i have used Parcel Monkey
All i can say is five stars first class information
Will use again as i live in Spain Five working days every time from Uk
Great Tracking System Used
15/08/20 by Steven Moore
Easy to arrange. Tracking is very good. Would use again
15/08/20 by Wendy Coxon
I completed my order paid the £22:18 dropped off my parcel at PO went to the bank & saw £51.10 had been taken off my account. It is now saturday 15th aug 2020 and everywhere is closed. I will have to wait until Monday to either sort this out or cancel my order. How can they take my order, give me a price, then charge me way more than what was offfered. NB all measurments and weight is corrrect.
15/08/20 by dave doogan
Really bad service, still waiting my money, i miss a lot of clothes, so really bad
15/08/20 by Customer
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