We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,420 reviews.
So we bought a new (still in original packaging) induction hob and arranged for Parcel Monkey to collect, we took out the maximum £300 insurance for a cost of £10 also. The product arrived smashed, we were advised by Parcel Force driver not to accept it - now PM advise they wont pay out because we dont have the goods or a photo. Disgusting company wriggling out of your committments to your customers - no excuses. Suggest avoiding like the plague. Were now well out of pocket.
05/08/20 by Hayden Allen-Vercoe
Very easy to use
05/08/20 by PB
For those wanting a quick summary: - Theyll send you an email saying your parcel has been collected, even if it hasnt - They wont offer to rectify the problem, just rebook under the same service (so the "next day" may end up being a couple of days after that) - They wont send you any communications acknowledging there was a problem ------------ Booked to have a parcel collected via DX Next Day delivery, and the tracking number never worked (great start). Finally had an email stating the parcel was on its way, however the seller told me they were still in possession of the parcel and no driver had ever turned up! I spoke to DX live chat who told me the driver simply "ran out of time" and so it would need to be rebooked through Parcel Monkey (which is absolute madness), and so I spoke to Parcel Monkey support via live chat. They were very flippant, asking if Id simply like to rebook for the following day (2 days after the intended collection date). Despite them offering a same day service, they told me it wasnt possible to rebook with that service. So all in all, Ive had to ask an eBay seller to be available for collection for another day, Ive had to book another service (definitely through another website) at my own expense, and all the while my email inbox tells me the parcel is on its way (with absolute no signs that anything has gone wrong). DX should also get a shout-out for simply cancelling a collection when their drivers "run out of time" for collections. So tough luck, whether your parcel ever gets picked up or not is a game of chance (and you wont get told if you lose, unless you ask). Huge thumbs up all around. Well done.
05/08/20 by Ell
Every aspect of the service was excellent. Faultless. Will use again.
05/08/20 by Wwndy
First time I used Parcel Monkey and it helped me save loads on postage. Will definitely use again.
05/08/20 by Miss McKellar
Copy and pate scripts mean that your staff do not look at each ticket as an individual situation and apply common sense - plus stealing money is not cool
05/08/20 by Customer
Parcel booked for a 3-4 day delivery to South Africa ..... still waiting for it to arrive almost a week later !!!! Cannot blame Covid as I had a parcel delivered from South Africa two weeks prior with one the timeline of 3-4 days. Will think twice about using Parcel Monkey again ????
05/08/20 by Ms Donna Latham
Excellent service. Used for the first time recently. The parcel arrived in Germany in 3 days with insurance for about a quarter of the price quoted for the same service by the local Post Office. I chose a drop off service with Parcel Force and just dropped the parcel off at the Post Office after booking through Parcel Monkey and paying online. I could track the parcel all the way and ask any questions through online chat. In this case I printed the labels with barcodes. There are some options where the courier collects the parcel and prints the labels if you dont have a printer. I will definitely check Parcel Monkeys prices first before sending parcels in future.
05/08/20 by Peter
very good service
05/08/20 by Mohammed
Excellent! No idea how Royal Mail is still getting away with their extortionate pricing now these guys are around!
05/08/20 by Asifa rashid
Still waiting on my parcel to be collected 8 days after I booked the shipping. This is the 2nd time this has happened in as many bookings. Not a clue has this company got
05/08/20 by Customer
Fastest service ever . Cheapest service ever . Unbeatable .
04/08/20 by Maggie
Amazing. Polite. Quick. Efficient and not expensive.
04/08/20 by Customer
Good service
04/08/20 by Thomas Daniels
I wholeheartedly recommend Parcel Monkey. Ive shipped multiple items, never had an issue and always a much cheaper price than going direct through parcel force.
04/08/20 by Toby
THE WORST! Sent a few items with this company now since last year and almost every single one took forever! 3-4 day Parcelforce delivery actually takes 2-3 weeks! This company takes longer than standard international tracked and signed for post with royal mail but charges 3 times the price!! Absolutely ridiculous!
04/08/20 by Not Happy
Parcel collected on time and delivered to USA in 4 days as quoted, brill.
04/08/20 by Carol Palmer
Speedy & trustworthy delivery. Delighted with service from start to finish.
04/08/20 by Haldon Books
GOOD PRICE FOR A 4KG DELIVERY TO BERLIN FROM UK BY PARCELFORCE, SIMPLE TO BOOK & DOWNLOAD LABELS
04/08/20 by DAVID ATKINSON - HA INSTALLATION LTD
Helpful efficient polite and on time. I can’t ask for more from the driver and the service. Excellent.
04/08/20 by David
Great, efficient, easy to use with competitive prices.
04/08/20 by M. Forshaw
I have no idea if my parcel was delivered - I thought an email confirmation might be nice ! Hope it got there
04/08/20 by Catherine Merry
PEOPLE OUT THERE WATCH THESE MONKEYS AS FOUND THIS INFO ABOUT THESE CROOKS Parcel Monkey operates inside a loophole that means its not regulated as a postal service/communications company so there is no ombudsman. If they dont respond to your complaints you can take them to court. CAB will be able to advise you of the wording to use in communication with them so that you can win your case DO NOT BOOK WITH THESE PEOPLE YOU WONT BE COVERED FOR ANY LOSS DAMAGE TO YOU PARCEL GO DIRECT TO Courier AND OTHER CONPANYS AND YOU WILL BE COVERED AND FIND THEY ARE THE SAME PRICE THESE MONKEYS ARE CROOKS
04/08/20 by SCOTTY
Send 2 parcel together on 1 shipment 1 deliver on time other took 4 days to deliver unreliable service paid for 48 hour service no apologies not again this company.
04/08/20 by aamir
I recently sent a parcel with parcel monkey using parcel force express 48
Cost was great and I chose the parcel force pick up Option along with then printing the address
Overall very happy and will use again soon
04/08/20 by stephen
Thank you for delivering my granddaughters birthday present so quickly.
Found the service very efficient and easy to use.
04/08/20 by Mrs E Mason
Love parcel monkey. Good prices and service.
04/08/20 by Customer
As always, quick to use and easy to pursue
04/08/20 by Slinky Malinky
very prompt service ,
Will be using again this week !
still waiting for my reciept though , no paper work for my accountant ??
04/08/20 by CustomerCine-italia-design , steve thorens directo
Disgusting service. Unauthorised payments taken and horrendous customer service available
04/08/20 by Customer
Parcel Monkey are fine, until there is an insurance claim due to stolen parcel. They take a long time to reply. The last update was well over a week since they stated that the carrier had a deadline to respond for an update. The carrier in this case was Parcelforce. Parcel Monkey are claiming that Parcelforce are stating they require adequate proof of invoice. Then refuse to engage to inform what adequate is despite a written invoice and a bank statement screen shot of monies spent purchasing goods originally. In the past Parcelforce have been fine when dealing with insured parcels. However, through Parcel Monkey it is proving a nightmare. I will be taking this further...
04/08/20 by Heath
First class service. Parcel picked up from my home in Scotland and delivered to my daughter in Southern Ireland, on time, and in 2 days, quicker than it would be to post a letter within the UK.
04/08/20 by James Park
Both boxes I had sent from the UK to Germany arrived in good time however, on one of the boxes the paper was torn quite a bit at the sides.
04/08/20 by Customer
great price and great service - cant say anymore.
04/08/20 by Customer
great service
04/08/20 by Dear Mr Chikwanha
I used DPD again. They turned up promptly and my parcel arrived in France 2 to 3 days later. Easy to track via Parcel Monkey. Great service again
04/08/20 by Paula
Straightforward and reliable service. Thank you
04/08/20 by MONICA MCMURRAY
good service
04/08/20 by Customer
Easy to use website - makes such a difference. Excellent value too. Can highly recommend this service. Will certainly use Parcel Monkey again myself.
03/08/20 by Doreen Bond
Great service, many thanks
03/08/20 by Customer
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