We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,679 reviews.
Zak and Megan both provide confused, incompetent, lying and rude customer service. PM8559914 we booked/paid £21.22 for the parcel on 5th August to deliver in Spain. Its 18th Today and the parcel is still in the U.K. Now they are asking us pay again to return the parcel. Zak and Megan unable to explain why they didnt deliver the parcel??? I have got all the screenshots and now we are going to file a chargeback claim with our bank. NEVER EVER GOING TO USE THIS COMPANY
18/08/20 by ULTRA FITNESS
Process was quick and simple. Package picked up and delivered on time.
18/08/20 by Julie
Use many times for collection of parcels always a good service!
18/08/20 by Lesley Hicklin
I paid around £87 for parcel delivery to India, with a promise of delivering it 4 to 6 days. However It has been around 15 days but parcel is not delivered yet. Very poor service.
18/08/20 by Customer
Not sure who is to blame to be honest, and the parcel may still arrive ok, but it was due several days ago and the company in Italy responsible for delivering it keep saying that they were unable to deliver and that it will now be tomorrow. Saved a few quid by using Dpd via parcel monkey instead of on their site directly. Can’t help but feel like this has somehow resulted in our parcel being stolen, misplaced or just been downgraded to the ‘let’s leave this one here for a week before we bother dropping it off at the house’ service.
18/08/20 by Customer
Quick smooth seamless process. I always use parcel monkey.
18/08/20 by AbbjCustomer
I have tried parcel monkey for the first and last time. Having waited in all day on 17th August, the courier failed to another courier. The only Customer Service available was on line. The customer support analyst tried to tell me that the courier arrived at 4.18pm and could not get an answer. I have a Ring doorbell and nothing was recorded at this time and all 3 of us were at home at this time and near the door. The customer service was appalling bearing in mind I had just spent £60 to send an important parcel to our family in the U.S. There is no escalation to make a claim for this poor service either, just an un-helpful on line customer service. Avoid at all costs!
18/08/20 by Mr Borg
Great service, easy to use and lots of options given. Will use it again.
18/08/20 by Sara
delivered well within given time. Reasonable cost. Would certainly use again.
18/08/20 by Customer
Top service.. easy to use..
18/08/20 by Warren
Super efficient service as always. Easy to set up and track, thank you
18/08/20 by Kevin
Please note this is a comparison site only as I was told by parcelmonkey. This is how they disown themselves from any responsibility if anything goes wrong. It is not their fault. Unfortunately they do not let you contact the courier directly. They do it themselves but it takes a long time. If you are feeling lucky take a gamble and use parcel monkey. If the courier though fails to turn up parcel Monkey will start lying to you and say it will be picked up later in the day. As the courier does not turn up later then you will need to book again for a later day pick up. This can actually keep on going for many days possibly a week. Parcel monkey do not mind. They have no control over the courier.
18/08/20 by Customer
Thank u parcel monkey , good price , I sent a parcel to Algiers and arrived in 3 days
18/08/20 by Wassila
Fab .... really good
17/08/20 by Jacque
Great. I use whenever I have to send parcels.
17/08/20 by Sean Wood
Very bad service , charging extra after delivery 3-4 weeks , which unfair charges , they keep your card details, which not legal!
17/08/20 by Alla Mahmud
Very clear booking system My parcel was collected prompty , right at the time they said. Thorough tracking information.
Would use again.
17/08/20 by Mrs Taylor
collected promptly at source and delivered to destination on time. Good choice of prices and range of couriers. Good choice.
17/08/20 by Ronald McDonald
Always use this service..find it 5star
17/08/20 by Barrie Gilbert
No faff just simple and easy
17/08/20 by Customer
Parcel collected on time and delivered to Qatar within one week. All in order. Cant fault that. And at reasonable cost.
17/08/20 by HAWKINS
Good prices and excellent service
17/08/20 by Phil E
Great service, thanks!
17/08/20 by Customer
Excellent!!
17/08/20 by M Clark
Picked up and delivered without any fuss, well done.
17/08/20 by Customer
Great when it goes right but not so good if you have a problem which is probably like most of the courier services, this is better than most.
17/08/20 by no name
Very good service
17/08/20 by Shirley
The box arrived and when opened we realised the product was broken into pieces! The parcel was handled unprofessionally and I’m disappointed.
17/08/20 by Customer
First time using the service and I will definitely use it again. Easy to use and very reasonable prices. My order was picked and delivered without any trouble and I was kept up to date on all movement of my parcels.
17/08/20 by Jennifer
met timescales and delivered safely - would use again!
17/08/20 by Customer
Prices quoted often change when go through booking and some services completely withdrawn only leaving more expensive options. Tracking system never shows recipient address. Just been notified a parcel still not delivered over a week after despatch, a delivery of 2 days quoted. No explanation or refund.
17/08/20 by Customer
Easy to use service but I havent the time to leave a review after each transaction. Once is enough.
17/08/20 by Stuart Richards
I was quoted £22.18 for a parcel delivery. When I checked my bank account had a debit For £51.90.from parcel force Since there is no contact number I have had to go through the hassle of going to the post office to get my parcel back and iam waiting for a reply to my Email concerning cancelling the order. Far too much hassle after being given false misleading and fraudulent information. Moreover booking directly with parcel force would have been cheaper,..also cheaper again with Courier who im now using. Best avoid You Dont need the hassle.
17/08/20 by dave doogan
Best shipping service I ever had in Europe, send my bag on a Friday from a remote island in the UK and it arrived the next Wednesday in the Netherlands already. Didnt have to print anything, postman brought the labels and everything
17/08/20 by Nicolaas Reijmers
Always good service
17/08/20 by Shane
Fast and efficient! Well priced too! Very impressed
17/08/20 by Customer
Brilliant quick service
17/08/20 by Tracey
Excellent service. Our 1st time using ParcelMonkey. Pickup via DPD on time and parcel delivered within the time stated. ????????????. Really good price too. Will definitely be using from now on.
17/08/20 by Louise Haughan
First class service, easy to use, very happy with collection and delivery.
17/08/20 by Customer
All good, no issues as of yet
17/08/20 by Customer
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