We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,419 reviews.
Friendly couriers, willing to call me if I cannot hear the doorbell, flexible, fast delivery, reasonable price, I collected the parcel in the destination country, everything was excellent there too. I dont know better service.
07/08/20 by Customer
Parcel was not picked up on the day booked. 24h late.
07/08/20 by Customer
Parcel has not left the uk in a week
07/08/20 by LeonK
Needed to send a parcel urgently which was supposed to be collected on the 06.8.20 before 6pm according to their website but was not collected until the next day after I had to re-book and at 7:30 odd, long after the 6pm cut off. What if I had a prior commitment?? As well as the fact that the courier (or parcel monkey?) lied about attempting collection in the 1st place, there was little to no information provided and their websites little information was even wrong. In line with the consumer rights act this is poor service and miss information which should not be happening and while youre at it you should change the information on your website and stop lying to customers!
07/08/20 by D A
Very good tracking service.
Unfortunately the parcel was not collected until approx 24 after it was due to be collected which was disappointing especially considering I was asked to pay an add on for collection
06/08/20 by Customer
Never had a problem with parcelmonkey. Not always the cheapest, but they can be, depending on what and where sending.
06/08/20 by Stinky Tom
very happy with service, easy to use and all the browsing is done for you. ty
06/08/20 by ally gardner
I wish I knew of another similar website to use instead because every time I use parcel monkey the parcels are a minimum of 3 days late even when I have paid for 24hours service.
06/08/20 by Customer
High quality service
06/08/20 by Customer
Second time I use the service
Very good service and cheap
06/08/20 by Elvio
Reliable service and best prices
06/08/20 by Customer
Good service. Clear communication and my parcel arrived in time and in one piece! Thanks.
06/08/20 by customer
Great service and all at a decent price. Would use them again.
06/08/20 by Sandra B
Parcel Monkey operates inside a… Parcel Monkey operates inside a loophole that means its not regulated as a postal service/communications company so there is no ombudsman. If they dont respond to your complaints you can take them to court. CAB will be able to advise you of the wording to use in communication with them so that you can win your case DONT BE SCAMMED BY THIS MONKEYS TAKE LEGAL ACTION AND YOUR GET YOUR MONEY INSURANCE CLAIMS ETC BACK OFF THEM PLUS ANY COURT COST FEES THAT YOU ARE OUT OF POCKET WITH GOOGLE THERE LOOPHOLE THEY ARE NOT REGULATED BECAUSE THEY ARE NOT REGULATED THEY CANNOT EVEN GO INTO YOUR BANK ACCOUNT AND TAKE ANY FUNDS FOR OVER WEIGHT ETC ETC YOU WILL GET YOUR MONEY BACK ALSO DONT LET THESE SCAMMERS SCAM YOU YOU HAVE MORE RIGHT TO THESE CLOWNS THEN THEY HAVE OVER YOU IF YOU STAND UP TO THEM THEY WILL BACK DOWN AND PAY OUT ALSO REPORT THEM TO ACTION FRAUD ONLINE FOR A CRIME REF NUMBER DONT BE SCAMMED BY THESE MONKEYS TAKE THERE PHONE NUMBER ALSO BELOW parcel Monkey Holdings Ltd Phone: 023 8045 5567 Address: International House George Curl Way, Southampton SO18 2RZ
06/08/20 by SCOTTY
Booked for next day collection. Driver came in the morning, bags arrived in one piece at the destination the next day.
06/08/20 by Customer
Smooth process. Geat value service.
06/08/20 by Michael Simm
All worked smoothly and next day delivery as promised. All very easy and good value.
06/08/20 by GeoffB
My parcel was delivered on time, but that had little to do with Parcelmonkey. Their selling point is their price, and if that is all that concerns you, use them. However, the experience was not very satisfying. The process is clunky. The website is amateurish, and accessing labels and invoices was far too contrived. Their main competitor, while slightly more expensive for the insurance element, provides a far smoother and more rewarding experience.
06/08/20 by Stuart Fraser
Found this to be a great service.
Parcels arrive always on time.
Great service and price.
05/08/20 by Flav
Excellent service, booked service twice. Recieved parcel on time..
05/08/20 by Yamini Thakur
Fantastic service.
Came next day and about 5 working days to get to Spain.
We have used other carriers many times and always a problem. Always takes weeks to deliver and pick up sometimes a weeks wait.
Will use again and given us confidence to send parcels to grandchildren again as we had given up!!
Can’t praise enough!
05/08/20 by Diane
It is a really good service, easy to book with several updates. Love it
05/08/20 by Rosi C
Excellent service
05/08/20 by Mary Pearse
Easy to arrange - cheap prices - all parcels delivered the next day
05/08/20 by Customer
Shocking service. Parcel got picked up in the morning of 3 July. Another guy turns up in the afternoon to pick it up. Tracker showed customer was missed. They didnt know who pucked parcel up. Today tracker showed parcel at dispatch center. Now they are saying they need a lro forma invoice. It was attached to the parcel. Too much hassle. My bank will be contacted for a refund if not delivered in the next few. Next time i would rather pay a bit more and use a reputable company. No number to make contact. Shocking. Not sure how they do business.
05/08/20 by Immy Demus
Sent a parcel to Ireland, said it would take 5 days.. took 2! Parents are isolating so sent them a custom puzzle to do. They have already got half way through!
05/08/20 by Mr Jones
First class service
05/08/20 by Clint West
Collected next day, delivered 300 miles away the day after. 20kg for £17. Bargain x
05/08/20 by WHQ Ltd
Excellent, great value for money
05/08/20 by Charlie Skelton
I decided to use a service other than the post office as I wanted a parcel to get from the UK to the USA extra fast. I booked the parcel in at the parcel monkey site, printed all the documents and labels and made the parcel ready. I was told it would be picked up the following day (no time given). We made sure someone was in all day. No show. Next day the same. Ended up sending via our normal route 2 days later than usual. I contacted parcel monkey about the problem. Id received no emails or explanation why it wasnt collected. I asked for a refund and I did get that a few days after putting in my complaint which is the one good thing. Would not recommend. Cost me a lot of time. I wont use again.
05/08/20 by Emma
Great Efficient and cost saving service, saves at least £30 on pay in the post office for parcel force global prioity and makes the post office drop off far quicker than having to wait to pay etc. I would only send parcels to Canada using parcel monkey to arrange my parcelforce now.
05/08/20 by Lindsay
Great service, picked up parcel from me i didnt even have to leave my house so easy and fast 5 star.
05/08/20 by ROBERT COLLINS
Easy website to use and dropped off the parcel at my local post office as was using parcel force and the item arrived at the destination on time and no issues
05/08/20 by Paul Smith
always use parcel monkey for our shipping of products from our business
05/08/20 by Paul Manuel
Very disapointed indeed. I booked a 24 service which took a week to be delivered. No partial refund of my fees offered. I feel that I have not been provided the service I paid for. Not recomended.
05/08/20 by deputydoguk100
I insured the delivery of a TV. I clearly stated in the description during the purchase of Insurance that the Item was a TV. After they delivered my TV damaged they refused to pay for the damage telling me that TVs are not included in T&C of Insurance. They accepted and kept the money I paid for the insurance knowing the content was a TV. The support told me to write a complain and so I did. They didnt even bother to reply. On my opinion This is a scam and consumer should be protected!!!
05/08/20 by Gus
So Far so good
05/08/20 by Alexander
Parcel Monkey operates inside a loophole that means its not regulated as a postal service/communications company so there is no ombudsman. If they dont respond to your complaints you can take them to court. CAB will be able to advise you of the wording to use in communication with them so that you can win your case
05/08/20 by SCOTTY
According to the recipient, the parcel was delivered to the wrong address causing much panic and stress. Thankfully the driver did realise his mistake and went back to collect the parcel from the wrong address and he did deliver it to the right one - but over one hour late.
05/08/20 by Chris
So we bought a new (still in original packaging) induction hob and arranged for Parcel Monkey to collect, we took out the maximum £300 insurance for a cost of £10 also. The product arrived smashed, we were advised by Parcel Force driver not to accept it - now PM advise they wont pay out because we dont have the goods or a photo. Disgusting company wriggling out of your committments to your customers - no excuses. Suggest avoiding like the plague. Were now well out of pocket.
05/08/20 by Hayden Allen-Vercoe
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