We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,420 reviews.
Efficient Service, Thaanks
03/08/20 by Christopher
Super fast and easy to use . Also I love the real time tracking . Best shipping choice for the money out of any of the larger carriers . Thank you parcel monkey .
03/08/20 by Customer
Good price and fast delivery!
03/08/20 by Satisfied Customer
Collection and delivery fine. Excellent service. Couldnt want for more.
03/08/20 by Nicholas Wilder
brilliant absolutely spot on great price no problems very happy would use again
03/08/20 by Customer
I had been recommended to Parcel Monkey by a work colleague so I trusted their judgement! I wish I hadnt! I thought everything had gone smoothly I was booking a collection via Parcel force 24h collection for today delivered to me tomorrow before 12 so I paid extra for this! Pathetic! My contact messages me and says the parcel hasnt been collected and he has waited in all day so I contact via the live chat as there is NO PHONE NUMBER. And I then get responses to my questions from someone obviously reading a script! No apology they only advised that they cannot speak to the courier because they dont have a phone? What?? Who doesnt have a phone? My eleven year old has a phone! Then I thought I would contact Parcel Force direct, the tracking number that Parcel Monkey gave me doesnt even work its not recognised! What is going on?! So I am back on the live chat asking how they are going to resolve this, the operator ghosts me and then I get a message saying they are closed and they have no even rebooked the collection!!! Rubbish service, rubbish company overall they need to get in the bin since I am a new customer and its been a **** experience from start to finish! Avoid at all costs!
03/08/20 by Andy
Unfortunately too expensive this time
03/08/20 by Peter Pedersen
Absolutely dreadful... paid £50 for collection and delivery to me with parcel force 48. No email sent other than would be collected Monday.. no one turned up to collect it. Sent me email sayong no one was in when they were. No door card left. Tried to get hold of parcel monkey. My password didnt work. Tried to reset it never received email link to change password so cant get into account to find out whats going on. Had to rearrange delivery no way of getting £50 back.. utter rip off.. do not trust this service at all. Then to top it all when supplier took item to post officr same service parcel force 48 was £28.. not £50... disgusting. Fuming
03/08/20 by Hayley Hammerton
All was good.
03/08/20 by D.Dub
as usual, the service has been excellent. Clear and reliable pick up with fast and informative delivery
03/08/20 by Sandra Richardson
Delivered my gift/parcel to Lahore in Pakistan on time, no fuss, no issues and on schedule.
Many thanks and will use again with no hesitation!
03/08/20 by Ray25 Ray
Good service thanks
03/08/20 by Lesley Hicklin
Very good service I got my delivery just as it said 2 working days very happy
03/08/20 by Happy customer
First I was a little worried about parcelmonkey, because I was sending quite a few boxes from London to Switzerland, with a lot of personal worth to me.
But I want to say, this is an amazing service, totaly costumer friendly, reliable, just in general a great service! And the prices are even better!
Even during the Covid pandemic, everthing was smoothly, and I really recommend this service to anyone!
03/08/20 by Bill
im still awaiting refund from these… im still awaiting refund from these monkeys as there courier never collected last thursday after waiting in all day and promised it would be collected best part is 7 days on and no refund at all from these monkeys so i dont reckon i will get it best part is i see loads of reviews where they go into customers bank account and take money from there account think ill stick with HERMES ow after all sent hundreds with them and never had any hassle i send 2 parcels with these monkeys and get a load of hassle and no refund you should be called parcel- con- monkeY WHERE IS MY REFUND YOU MONKEYS BEEN A WEEK NOW ??????
03/08/20 by SCOTTY
It was quick and easy. Information was clear enough although despite having a prohibited and restricted list it was still a bit tricky to determine whether you would actually carry these goods or not. Yes its a comprehensive list but I still had to work at it to find my item! (or at least something similar)
03/08/20 by Malcolm Weatherhead
From the UK to Spain in 3 days on a standard ship and arrived in perfect condition.
03/08/20 by Sam Barrett
Good service
03/08/20 by Customer
I booked a parcel collection with DPD through ParcelMonkey, there was some mixup with DPD which meant that my parcel was not collected within the time slot. I tried contacting ParcelMonkey about it several times throughout the day and was told by chat (there is no phone number to talk to an actual person) that the collection window ran until 18:00 and to wait until then. After that I was told that it was too late to do anything and that my only option was to rebook for the next day or cancel. I had already said multiple times that day that I was moving to a different country the next morning and could not rebook it. ParcelMonkey were of no use whatsoever and actively prevented me from sorting the problem out sooner. We eventually managed to contact someone at DPD directly who did what they could but it was too late, so they told us we could drop it off at a pick up shop without changing any labels or doing anything extra, which worked. Had ParcelMonkey been of any use at all we could have sorted it out much sooner and avoided a huge amount of stress (and extra cost to get a taxi to a pick up shop before it closed for the day). I would never recommend ParcelMonkey, if necessary use it to compare couriers prices, but always book directly with the courier.
03/08/20 by Lewis
They keep asking me to review however my parents package is more than a week late and yet to even leave the uk.
03/08/20 by Customer
As of yet has still not been delivered said 3 days ago was out for delivery now gone backwards and its still at depot .its already been 5days.
03/08/20 by Elaine
Good, reliable and easy to use service.
I use parcel monkey for all of my collection and deliveries and it works great for me.
03/08/20 by Customer
Arranged a collection for item I bought collected and delivered with in 72hrs of booking. Great service by DHL.
03/08/20 by robin tarbard
Easy and reliable services
03/08/20 by Customer
Easy smooth process
03/08/20 by Charles Batt
Great service and cheap. Delivery got to Germany in 3 days. No complaints.
03/08/20 by John B
Great service
03/08/20 by Lindsay
Maybe because of covid 19 it took some time to reach destination (arrived 1st August)then had to pay import duty
03/08/20 by Customer Ann Taylor
Really quick ????????????
02/08/20 by Customer
Booked collection on a weds for a friday collection. Never got collected rearranged for collection on the Monday still never collected. Seller refunded part of purchase. Still waiting for refund on non carraige.
02/08/20 by Richard Anderson
Very easy to use
02/08/20 by Alexander Raven
Great price and parcel arrived in good time, despite everything going on in the world at the moment!
02/08/20 by Claire Mc
I send you a message that I put address the other way round and you never reply. Charging me without picking up my parcel. I would appreciate contacting me and full refund
02/08/20 by Ewa Ziolkowska
Great as always!
02/08/20 by Customer
Great service, great price, delivered within 5days to Italy
02/08/20 by Paul Douglass
Excellent service.
02/08/20 by J Rafferty
All.good delivered on time and I can track my parcel online will definitely use again in future thanks
02/08/20 by Asif feroz
Poor service. Though most of the blame was Courier. Parcel Monkey was not much help. I booked a Courier to collect a parcel on a Monday. No one came to collect it. Then I got a email to say they would collect on Tuesday. Again no one came to collect. I sent a email off to Parcel Monkey. Then Wednesday arrived and I managed to get onto live chat with Parcel Monkey. They told me they couldnt contact Courier to see if they was collecting that day. No one came to collect on Wednesday. Thursday came around and I got a email from Courier saying they will attempt to collect today and they actually did collect it and was delivered to the buyer on the Friday. I paid the extra so the buyer could get it on Tuesday but didnt get it until the Friday. I wont be using Courier again and I doubt ill use Parcel Monkey again.
02/08/20 by John
I booked this on a next day delivery because it was urgent and chose Courier,It was collected no problem then around 5pm on the delivery day I got an irate message from the customer demanding to know where her parcel was and saying the tracking number Id supplied simply said delayed and shed tried phoning Courier to be met with an automated service that after youd gone through the options, added the tracking number etc a recorded message said your parcel has been delayed and contact sender then hangs up! I tried using every option and you cant speak to anyone, Their website contact us section says emails can take upto 4 days to get a reply!! messenger can take up to 2 hours to reply so I had to use that option. My message sent at 16:42 explaining the situation that the tracking says delayed at 7:59 am that day and asking where is my parcel? when will it be delivered? why wasnt I contacted when they had phone and email addresses? Was replied to at 18:56 with "Hi Vince, I can see your parcel was collected yesterday however it was not moved on to the delivery depot in time for delivery today. This is now scheduled for delivery tomorrow. Thanks Tom" I was very angry I deal with customers and when you cant complete your job on time you contact the customer, give an explanation of why and try your best to keep them happy. On this occasion I paid for a next day delivery that wasnt completed on time and I had to do the chasing up to find out what was going on which is ridiculously slow and over complicated to get a simple question answered and got a less than satisfactory reason for the delay and no explanation as to why I hadnt been contacted!
02/08/20 by Vince Earnshaw
...in less than 48 hours. Top job guys very impressive.
02/08/20 by Damian Mellor
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
