We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,679 reviews.
Fantastic service
15/08/20 by Customer
After not evening booking the parcel in for the day (Tuesday) I picked, as I didnt get a confirmation email from DX ( the courier I selected ) they rebooked for the next day (Wednesday) and I got an email confirmation within a few minutes. DX turned up and collected the parcel. I then check parcel monkey website and the delivery day was going to be Friday, thats not next day. I contacted support (again) and they advised that was the case. I pointed out that I had selected next day, and the next day would be Thursday. They then came back the next morning saying the item was out for delivery. DX courier then delivered the item. And by that I mean they left it on the door step, didnt even ring the doorbell, marked the name down as someone who was at work at the time and signed with an X. Now this is not parcel monkeys fault this is a DX fault. Given the fact I had insured the item for 700 pounds as it was sold for that amount I expected at least for them to not commit fraud when delivering Will never use either company and will advised my work/work colleagues/friends/family the same
15/08/20 by James Crook
The delivery of my parcel was excellent, collected one day and delivered the next, The buyer even commented how quick the delivery was, and the price was acceptable, So will be using again,
15/08/20 by Percy Packer
Our parcel has just been returned to us. Return to sender..no such number. Did it in fact get to the USA we made a one digit error in the street number but gave a correct phone number so could have been delivered if it got to the street in question. Where was it turned back? If it only got as far as the UK can we have a partial refund.
15/08/20 by GeoffGardner
Website easy to use - collection of parcel as promised and fast delivery
15/08/20 by CutlerySearch
Very smooth transaction, easy to arrange and everything arrived on time. Many thanks, I would use again and recommend.
15/08/20 by Pamela Prouse
Always very good service have been using this for some years now
15/08/20 by Customer
Good service, competitive prices. I use this company quite often and it is one of the best, I have ever used. Easy booking system, good compensation cover, several payment options! I would definitely recommend to use them!
15/08/20 by Elena
Very good service
14/08/20 by Customer
First time ive used parcel monkey uk pickup delivered next day by 10am excellent.
14/08/20 by Nik
plan sailing
14/08/20 by Mrs Brown
Super easy to organise the booking and drop off of the parcel, easily traceable through the website and arrived safely in Singapore :)
14/08/20 by Jemma Smith
Easy booking online, arranged collection on Monday but driver failed to see note to say pick it up from side shed. Was alerted by text and rang Parcelmonkey.
Nice guy could see note on screen, contacted driver and got back to me straight away saying he would have to call next day to collect...
Picked up Tuesday on, tracked e ending...Already in France! Delivered Thursday, very happy granddaughter! A glitch...Soon put right, well done!!
14/08/20 by Jane Fraser
Excellent service and very helpful.
14/08/20 by Raymond
Needed the parcel there next day. Excellent service!!
14/08/20 by Customer
Be very careful about correct size of cartons. Heavy penalties
14/08/20 by Customer
Good service
14/08/20 by Chris
I booked with Parcel Force 24 hour track and sign. It arrived 72 hours later. I was told it was because the 24 hour service had been suspended by Parcel Force. So why take my money if you cannot deliver within 24 hours. I tracked the driver, and he was only 3 miles from my address on day it should of been delivered, and also on second day it was due. Only by phoning the depot did I get it delivered on the third day No wonder Royal Mail/Parcel Farce are going down the plug hole, and other couriers ever growing! Second time and last time Ive been let down. Will not be using them again. Parcel Monkey, do yourself a favour, and drop Parcel Force.
14/08/20 by Andy View
Fantastic website and service, couldnt ask for better.
14/08/20 by ingger
Easy to book and good proce
14/08/20 by Customer
My only issue with this website is that the initial costing is totally misleading. To get an initial price the only detail about the parcel requested is weight. My 15kg parcel went from £9 to £36 once the size details were added. This is not acceptable the weight and size must be included in the front page.
14/08/20 by Michael - Bristol
Easy to book and great prices for shifting larger items.
14/08/20 by Customer
Amazing service, easy and convenient to use. My parcels arrived safely and before the expected time frame, and at a very competitive price.
14/08/20 by C.l.
Great service
14/08/20 by Mehroz Alvi
It all worked well EXCEPT that the paperwork required one to complete a customs form and pro forma invoice even when one clearly stated that only documents were being sent. This caused unnecessary work for the courier since documents and packages containing something other documents are handled differently; documents involving a simpler and more streamlined process. Please fix this glitch.
14/08/20 by Customer
Excellent service. Drop off to local Post Office was easy and parcel delivered on time.
Regards,
Peter
13/08/20 by General Cemetery Company
Easy to use and great service!
13/08/20 by RJP D’Silva
Great service. Easy to use webpage.
13/08/20 by Carol Cloy
Great service
13/08/20 by Ann Jones
Great service- makes order from specific sites that are usually collection only,
Hassle free!
13/08/20 by Anna Hawken
great service. Super friendly and nice driver always got a smile on his face.
13/08/20 by Customer
I am happy with Parcel Monkey 99% of the time. I just wish that when there was a problem it was sorted out at a faster rate than at present. Having said that it is mostly the carrier that prolongs things. Plus the carrier is the cause of the problem in the first place and not Parcel Monkey. Price wise they seem pretty fair, that why I use them.
13/08/20 by Distilling UK
Great service. I sent my parcel on Monday and it was safely delivered on Tuesday. A great way to get Fosse Way honey products and Apivino Mead to our customers.
13/08/20 by CHRIS ATKINS
Always first port of call
13/08/20 by Customer
Hassle free collection and delivery of an item I bought on ebay - thanks
13/08/20 by Laura Tulloch
A £350 item turned up damaged and despite raising a claim with Parcel Monkey, they wont pay out! They try everything to blame you for the packaging. AVOID!!!!
13/08/20 by Steve
Fine good prompt service Thanks
13/08/20 by Christopher Wiseman
Paid for 24 hour delivery but didn’t get it.
13/08/20 by Mick
ParcelMonkey always offers the best price and service. It pays to shop around but PM is my go to parcel delivery site. Keep up the good work
13/08/20 by Spudness
Great service collected from home and delivered within the time scale
13/08/20 by Heather
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