We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
brilliant,used ups no probs at very easy site 2 navigate
24/12/22 by Steve Clarke
Never collected parcel from shop after 1 week. Would not give it back when asked. No refund. Fuming!!!
24/12/22 by Lesley Copley
Easy to use website and efficient collection and delivery service. Reasonable prices. Would definitely use again.
24/12/22 by Andrea Rose
I had a box of glass plates my Nan gave me before she died and had them shipped over with parcel monkey. I put the whole box in fragile tape and put a hell lot of bubble wrap in the box. The box was late and when getting the box it was ripped, wet and soggy. I reported it and they don’t want to pay any damages at all. No number and really bad service. I wouldn’t use them at all. Even Courier said they are not a great customer service. Broken trust and a broken heart due to the plates.
24/12/22 by Uncle Joe's Show!!!
Parcel in Dublin since 12 Dec. Still in Dublin on 24 Dec. Needs to be in Claine 45 minutes drive away before Christmas Day. A families Christmas gifts in box. Disappointed and cross. It’s Christmas Eve. Still no box. !!! Not good enough.
24/12/22 by Disappointed
A great service that gives you a varied option of deliveries at affordable prices. Delivers on time.
Have used several times and will continue to use.
24/12/22 by Pam
Great price and delivery on time
24/12/22 by Helen
Booking on a mobile was a bit of a faff but all in all service was good. Was able to track parcel via a link. Dropped off parcel smoothly. Great.
24/12/22 by Tom M
Excellent price and service. Quick parcel delivery to Germany despite postal strikes in the UK.
23/12/22 by EMMA WILSON
Package was collected when prearranged and was delivered to final destination within the timescale quoted. I was notified by email with picture attached of delivery drop off. Having seen negative reports about Evri (Ex Hermes) I was rather concerned but would totally use and recommend Parcel Monkey for the options made available and would certainly use and recommend Evri due to the positive experience.
23/12/22 by Liz
Booked 5 day courier service for 8 customers a week before Christmas. No delay shown at booking. Tracking showed delivery after Christmas so sent duplicate item via another courier and advised Parcel Monkey in order that a refund could be arranged. Advised to wait for delivery for a refund to be arranged. Both courier services arrived the same day. No refund. Out of pocket and depleted stock.
23/12/22 by Disappointed
Two weeks in and my parcel hasn’t left the uk
23/12/22 by Nicola Morris
Arrived in 2.5 days , just before Xmas so very happy
23/12/22 by Sharon Elliott
We paid for a 3 to 5 day delivery on the 5th December and the parcel has still not been delivered, today is the 23rd that is 18 days! So not only poor but a shambles
23/12/22 by Elaine Bennett
Always a good service from Parcel monkey. I regularly send parcels and the service has been very good.
23/12/22 by Maggie Harding
Parcel arrived safely & in good time
23/12/22 by Kay
Easy to use and always delivers.
23/12/22 by Customer
Hi my parcel is arrived broked. After 4 week and I want be refounded. Really disappointed whit the service
23/12/22 by Alessandro
It was great that my parcel was delivered so promptly to the Philippines without any hold-ups.
23/12/22 by Mr Christopher Thomas
Happy with service and delivery.
23/12/22 by AG
Absolutely appalling customer service, parcel sent using Parcel Monkey website so I paid Parcel Monkey for a 48hr Express tracked service via Parcelforce. Sent on the 9th December finally arrived on the 21st December!!! Customer service shrugged off my complaints blaming it on the post office and who ever they decided would deliver my parcel!!! I would never use Parcel Monkey again and advise anyone thinking of using them don’t, read the reviews first if they publish this!!!
23/12/22 by Jane Bird
Put my parcel into a drop off shop a week ago still no information on the DPD tracking site.
23/12/22 by Ian F
The parcel was delivered on time but left at the wrong address. Luckily, the parcel was dropped along later in the day.
23/12/22 by Chris Hall
No fuss no hassle , my first choice for courier everytime
23/12/22 by T.P Yorkshire
Fantastic delivery service - collected Saturday, Delivered Monday (on a 2-3 working day service). Great price too
23/12/22 by Yellow van man
You are always professional and pick up and deliver on time at a rate that is affordable.
23/12/22 by Customer
Booked through parcel monkey for a next day delivery of a Christmas gift on the 20th, due for a pickup on the 21st. Sat in the house all day waiting for the courier to come which they never did. Checked the tracking the next morning to see it said “collection attempt unsuccessful” even though they hadn’t gone anywhere near my house. Had many troubles getting in contact with DX Express where they eventually told me that they had not received the booking from parcel monkey and to get in contact with them. Was offered a collection date of the 29th and upon asking for a sooner pickup date my order was cancelled. Had a nightmare booking it due to poorly laid out website and even poorer experience trying to sort out the delivery. Terrible service all round, will not be using again. 0/10
23/12/22 by Rory
It all worked well, good tracking, good delivery and collection
23/12/22 by customer
Despite following the many complicated instructions about which labels to place where, having the customs forms in a clear plastic walled so it can be removed etc etc…. The parcel was due to be delivered on Wednesday… no word. On Friday morning I received an invoice from Courier for an additional €20 for some sort of tax. Now won’t be delivered until the 28th… after Christmas and with absolutely no progress updates from Parcel Monkey. Expensive, complicated. Unreliable.
23/12/22 by Kerry Moores
Smooth transaction via UPS , other lesser companies I would never consider, all good delivered intact and on time , great 1st class
23/12/22 by m p
Next day delivery took 6 days!!! Between them and Courier an absolutely shambles. Tracker not updated, long wait on customer service calls and no offer of refund/compensation despite me incurring over £70 in costs to rectify matters
23/12/22 by Eddie Wallace
Collection was two days earlier and arrived yesterday in peak Xmas post. Great service.
23/12/22 by Stripitback Underwear
Excellent service
23/12/22 by Kam Dhariwal
Not sure if fault was Parcel Monkey or Courier - booked a 24hr service with DX through PM, first tracking advice was that they could not find address (client says that they never have delivery problems) updated with same detail and extra instructions and then was promised every day that it would be delivered tomorrow for 5 days. On live chat with PM for long periods of time and all that I could get was that they were waiting for the courier to respond and could not do any more. Asked for the parcel to be delivered back to me so that I could deliver it myself but was told that they couldnt do that. Parcel was eventually delivered and tracked as left in a safe place but could not find out where that safe place was - Client did find it so all was delivered in the end - albeit very late and with unwanted stress
23/12/22 by Laurie
Easy to use. Collected on time.
23/12/22 by Tamy
Absolutely terrible! Booked to use DX through ParcelMonkey becasue of Royal Mail strikes. Collection was not made. On calling DX I spoke to 9 different people, most of whom didnt have a clue. Finally found out that my parcel wasnt collected becasue ParcelMonkey failed to include my flat number in the booking. On the upside, the section of their site used for reporting problems is very efficient.
23/12/22 by Stephen P
Got charged an extra £12 for my parcel because it was heavier than i paid for. This is not correct as the scales I used are the one I weigh my cases when I fly and they have never been wrong I arranged for the pick up on the 14 Dec and if I had not seen the van next door and took it out it would not have gone because it was not on his list
23/12/22 by Jeannie Lupton
The driver was later than expected collecting our parcel it did arrive on time though and in good condition
23/12/22 by D A Roberts
Why they did not provide any information about strikes that are happening in Britain? Ive sent a parcel through parcel monkey, which then came to parcel forces care 11 days ago. 11 days ago they collected my parcel, and 9 days ago it has been exported from UK. How on earth it takes half a month yo deliver something to Lithuania? They promised 4-6 delivery days, and parcel force said I would get it before christmas. I dont think I will...
23/12/22 by ivas jablonskas
I Always use parcel monkey, never fails. 100% recommend
23/12/22 by Ms Sadie Wright
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