We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
Extremely unreliable. They dont get you any updates, so youre left wondering if the parcel will be collected or has been delivered. The courier didnt arrive after one collection attempt so they cancelled the whole service. The support team are unhelpful and unsympathetic. I would avoid at all costs. Ive found booking directly with the courier much more successful.
10/01/23 by Jane
It is a completely crooked company. They never picked up the parcel on the day I booked it for. They then rescheduled it to a day I wasnt at home and mixed up further dates. They claimed that the parcel would arrive with the recipient in 5 working days but it took it 2 weeks. Then, 3 weeks later, they unlawfully charged me £47 claiming that the size and/or weight was not as I declared, which was a complete lie. Weight was actually 0.7 kg below my declared weight and sizes were spot on. Obviously they never provided any proof to their claims. They are absolute crooks. Stay away from them.
10/01/23 by timszel
Very reliable, regularly ship worldwide with no problems
Would definitely recommend
10/01/23 by jeff
Easy to book ,tracking that works ,reasonable price
09/01/23 by mr stephen lake
Easy to use,and fast delivery
09/01/23 by Stanley Evans
Just found out on son had to pay 55 Canadian dollars customs, when receiving our gift parcel of treats! Why were we not warned of this. We’ve already paid £40 to post it! unbelievable.
09/01/23 by Karl Hutson
Brilliant service in every regard, from website to fast and easy delivery. Excellent - will definitely use Parcel Monkey in future, and have already recommended you to others! Many thanks.
09/01/23 by Frederick
Great service!
09/01/23 by Susan Polland
brilliant service , reliable to deal with
09/01/23 by MARK SMITH
Another parcel shipped by Parcel force another item arrived damaged. Its more likely to be damaged than in on piece
09/01/23 by Brian
I have used your service twice in the last month
I left the parcel on the doorstep but it was collected a week late.That could be because it was snowy and we live in an un cleared road but it would have been nice for someone to contact us and say "collection delayed" the second parcel was due to be collected but suddenly the reciepent needed the contents urgently so I tried to hury it up by taking down to the local Tesco express hoddesdopn drop off cenbtre a day early.This did indeed seem tol make the parcel arrive one day earlier than predicted which was very helpful thank you.However the parcel man came to collect it two days later because noone had told him the parcel had now been dropped off.I did get a proper recipt from Tesco and was able to track it on your system.
I will use you again and am happy for you to ask me other questions that you might want to know.
09/01/23 by neil sjoberg
The parcel was picked up on 21st December, and - given the Christmas/New Year hiatus - delivered well (28th).
My one comment would be that the parcel was left outside the recipients door, in a passageway where anyone passing by could have easily picked it up and walked away with it.
09/01/23 by Rex
Good service. Collected and delivered on time.
09/01/23 by Talie
Easy and quick delivery
08/01/23 by Claire Brenner
Easy to use and fast to organise a courier.
08/01/23 by Customer
Fast, reliable and reasonable
08/01/23 by Janine
Great, efficient service, cheers
08/01/23 by Marc
quick and good price
08/01/23 by Customer
After being charged an extra £149 on top of the original £60 for a parcel to Australia ( this was through a generic email with no full explanation of what the issue was) I finally had a message back to say the courier has agreed that the proof of measurements via photos I obtained had been accepted and I will get a refund ...WARNING TO EVERYONE IF YOU USE PARCEL MONKEY TAKE PHOTOS OF MEASUREMENTS AND WEIGHT WITH THE LABELS IN VIEW or RUN AWAY FROM PARCEL MONKEY AND USE A MORE CUSTOMER FRIENDLY COMPANY WHO CARE BECAUSE PM DEFINITELY DO NOT!!!!!!!!!!
07/01/23 by Julie
From pick-up point to delivery not a problem
07/01/23 by John Rawstron
I paid for my parcel for my Grand daughter but no one came to get it and the phone number off the site was dead. My Grand daughter never got her Christmas presents!!
07/01/23 by Louise McGrath
They arrived when they said.
07/01/23 by ann
Sorted a large parcel out that no one eles would take . Really helpfull pucked up on time will use again thank you .3
07/01/23 by Mr Taylor
Firstly, Parcel Monkey is a very good site but only as good as the performance of the companies that it promotes. Between Christmas and New Year we sent a parcel of fresh meat pies on next day delivery with UPS. They took a week to arrive. The consignment was binned. As is the norm with fresh products we have to opt out any insurance cover. Why make next day offers then take a week. Neither Parcel Monkey or UPS want to know. When the parcels get delivered on time Parcel Monkey is a very good site to use but they don’t hold the carriers to account or in any way represent their customers when things fall short.
07/01/23 by Andrew
Generally better prices than many other sites and I feel confident that export information is formatted easily when I send with Parcel Monkey. Another successful delivery.
07/01/23 by SAMUEL THOMPSON
Very satisfied. All pick ups were collected and delivered on time. Also, service was good value, especially as Royal Mail werent even in the running as alternative carriers for reliable Christmas delivery due to strike action.
06/01/23 by M Taylor
One out of 2 parcels have been delivered. The other is stuck in customs and duties since the 20th December 2022. ParcelForce won’t investigate because “courier” was booked through ParcelMonkey. Therefore up to ParcelMonkey to find out why. What a complete waste of time and such a hassle.
06/01/23 by Michelle
Fantastic service.
06/01/23 by Mrs Mancera Navarro
Brilliant service, easy to use website, libks to a variety of options from a variety of courier companies. Never failed me yet
06/01/23 by sam packer
Easy , great price.
06/01/23 by Tom
Parcel monkey were excellent, but UPS let us down. We were told 1-2 days which was a deal breaker. It took a week disappointingly. One of the recipients had gone back to school, so missed it.
06/01/23 by Marjoranium
Simple and straightforward, granted that my parcel took longer than I anticipated but with the New Year in between that can be forgiven.
06/01/23 by Tony Horrocks
Lost parcel, would not refund, as I was expected to provide receipts for any item to be compensated for.... was told antiques were not permitted to be sent using their service. Evri lost the parcel and parcelmonkey would not even refund the postage.... I have sent many parcels with parcelmonkey in the past.
06/01/23 by Robert Jones
Booked for parcel collection with Evri and Parcel Monkey has taken the money but parcel not collected or delivered. No way to contact them and Evri say its not their problem and we must contact Parcel Monkey. No way of getting a refund so far. Disgraceful.
06/01/23 by Ellie
Easy to use. Great competitive prices. Will definitely use again.
05/01/23 by Ruth Roberson
Very happy with parcel monkey. Took my big parcel no problems.
05/01/23 by Ned
Very fast delivery excellent
05/01/23 by Brian
I was charged an additional amount by parcel monkey after a package which clearly wasn’t mine was weighed in transit - my package which I correctly weighed ahead of sending was just under 2.5kg so that’s what I listed and paid for. Then I had a message to say it had been weighed at 8kg with no evidence to support this and as such I was being charged an additional £55! I straight away contacted parcel monkey to advise it was a mistake eventually after a chain of messages they asked me to supply evidence of the box being weighed, unfortunately they asked for this after it had arrived with my sister, by the time I asked her to send a picture of her with the package and also to put it on a weighing scale she had already opened it. The photos still show the sender ID and the fact it was 1.9kg. Parcel monkey are now seemingly requesting additional photos of the dimension when I don’t think this is possible as highly unlikely my sister will still have the box 48 hours after opening and embarrassing to have to ask- also as far as I am aware the dimensions have never been in dispute. This is clearly a mistake as there is no way the contents. (2 mugs, some sweets and a photo frame and a small ceramic olive bowl would come to anywhere near that) I have since sent parcel monkey a picture of my sister unboxing the package and one on a scale showing the correct weight and they have yet to removed the charge. Highly frustrating and unlikely I will ever use parcel monkey again.
05/01/23 by Rebecca Duffield
Absolute shower, I sent a parcel to holland it took 16 days. I then get told it will be returned and I had to pay and admin fee, I did. I then received someone elses delivery and then got charged an extra £65 as the weight was wrong! talking to them is just an absolute commedy of errors they dont have a clue. AVOID.
05/01/23 by Paul Hine
Easy to book and follow
05/01/23 by customer
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