We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
I have used other couriers before, and I can say Ive had problems with everyone especially Herms and evri . Ive been waiting for 4 weeks ( UK to UK ) for a parcel from evri .contact to a courier is very important . I have used you twice and twice youve delivered with no problem after service is good thank you
23/12/22 by Steve Pearce
Thank you very much
23/12/22 by Noreen de Bie
Always use Parcel Monkey to send parcels to my son in the US. Easy to use website and good prices, have recently been sending with UPS and they been delivering in 3 days.
23/12/22 by Mr DL
Parcel collected 9th December still not delivered in Belgium and it’s 22nd December, not at all Happy.
23/12/22 by barry hodge
Parcel delivered to France from highlands Scotland,approx. 5 days very pleased with the service.
I have used parcel monkey many times and will continue to do so.
22/12/22 by Customer John Scottish highlands
Efficient and fast service sending large and quite heavy parcel from UK to USA.
22/12/22 by Customer
Would love to give NO STARS!!! but site wont let me ..AVOID AVOID AVOID this Company ..parcel to Australia booked and correct measurements given ..then PM take an extra £149 from my debit card saying courier Parcelforce say its 3 times bigger ..sent proof of measurements via photos and still chasing for my money back which has left me a huge financial mess ...you cannot email,call them ..so I have written to media,watchdog and put claim in with a Bank for card chargeback .NEVER WILL I USE THIS APPALLING COMPANY AGAIN THEY DO NOT CARE ABOUT THE CUSTOMER
22/12/22 by Julie
As weeks passed by, the service is getting worst, cannot contact the courier and they can not give info about the item. For delivery booking my 24 hr service became 48 hrs and I got late notifications. Handy for me because it is collection but the problem is I will have to wait from morning till 9:30 in the evening whereas they told me to wait till 6PM. in the end I have to stay home the whole day. DX took early collection but cannot track anything from yesterday 21st of December until now.
22/12/22 by Arlene Gasoc
Very easy to book a parcel delivery
22/12/22 by Karl Pettit
I was charged an extra 28 pounds for For 3kg overweight but it was an envelope with 4 pieces of paper in. Obviously wrong!
22/12/22 by Customer
I dropped my parcel off at the Co-op at 4pm Thursday and my daughter received it at 3:45pm Friday. Just under 24 hours - cannot get better than that!
22/12/22 by CollectPlus Customer
My package had been damaged in transit and then repackaged at the destination country. Most if not all of the items, which were Christmas gifts for family, were severely damaged. Books had tears in them, candles had broken (despite wrapping them in bubble wrap). Very upsetting to open this up and have damaged/broken gifts for family.
22/12/22 by SA
My parcel has been lost
22/12/22 by rob
Very easy site to use and reasonably fair I think
22/12/22 by Geoff Ross
they have destroyed my parcel. charged me extra and said that the extra insurance i paid for is not valid. They have managed to bend and destroy an iron made fireplace. The worst company ever! Avoid at all. all the reviews here are fake. whoever gave 5 stars it is a fake review.
22/12/22 by Maier Ionut
Chose parcel force, it wasn’t the cheapest in the site but I prefer the name to other couriers. Picked up and delivered within 24 hours. Brilliant service
22/12/22 by Alan
Great, my parcel has arrived very swiftly over seas. And much better service then UK Mail who are on strike!
22/12/22 by Ginger Merlin
Quickest delivery yet of parcel to France - thro Parcelforce.
22/12/22 by Elizabeth Long
My parcel was picked up on 8/12/22 as agreed. It took 5 days till it was exported from UK. All in all it took 13 days to deliver parcel to Slovakia although Parcelforce promised to deliver it in 4-5 days. What I wasnt happy about was tracking which wasnt working as it should and it was included in the price. I didnt received tracking update for 6 days. Positive side is that my parcel was delivered before Christmas.
22/12/22 by Maria
I paid for delivery in 3 days, 7 days later and the parcel is no where to be seen. I know it’s a busy time of year but why offer a 3 day service if it’s not available?
22/12/22 by Customer
Stress free posting very happy
22/12/22 by Hilary More
I paid a fair price with some trepidatuon to ship a 3+ kilo parcel to The US from The UK. It was in the coldest weather, during strikes by the postal service, the railways and The NHS AND my parecl was recieved safely at its corrsct destination in under the quoted few days for the delivery. Beyond amazing and so well beyond my honest expectations. Thank you. I will use you again for sure ~ you have set the bar very high indeed. Well done. Mike F
22/12/22 by Michael H N F
I had had the worst of times trying to use a different shipping agent. I eventually had to cancel with the other agent and switched to Parcel Monkey, it was seamless they showed up for pick up when they said they would and delivered when they said they would... there was good visibility on status of my parcel. Good notifications every time there was a status change.
22/12/22 by Remi
My parcel was opened and repackaged. There were items missing and goods were filthy.
22/12/22 by JAVIER VELASCO
Great as always !!
Easy to book multiple shipments, great link to tracking information. Even at this busy Christmas period all parcels delivered on day time.
Thanks a million !!
22/12/22 by Bryn10_2 EBay Seller
Quick easy to use all parcels delivered
22/12/22 by Kathryn Atkinson
Very easy to use and fast delivery
22/12/22 by jean rodgers
I send my parcel 17 dec it’s still in hub I was expecting next day delivery
22/12/22 by Customer
I sent a parcel with accurate measurements and weight and was subsequently charged extra because the courier measured them differently. However the measurement and weight given were so inaccurate 18kg rather then the 5kg my parcel was and 60cm length rather than 45cm that I assume they have allocated my code to the wrong parcel. However it seems there is no way to challenge that without a picture of my original parcel which has of course been sent , received the packaging disposed of. So, if your seeming a parcel take pictures including the measurements so that you have evidence…..not a comfortable way to have to be
22/12/22 by Hannah Emerton
Parcel was picked up very promptly and was delivered as promised within 48hrs.
22/12/22 by Elsie Webb
It was simple and easy and not expensive
22/12/22 by neil sjoberg
Dismal. Paid for next day delivery. Delivered 4 days late. Company refusing refund and referring me to small print. Terrible service. Do not use them.
22/12/22 by Jane
First time user and absolutely no issues. Selected Parcelforce 24 and the package was collected on Friday afternoon, reached its destination depot on Saturday morning and was delivered first thing Monday morning as expected. Given the postal strikes, poor weather and the run up the Christmas Im very happy with the Parcel Monkey process and Parcelforce 24
22/12/22 by Paul Donovan
Easy website
22/12/22 by Alexandra and Bernard Manson
Very simple to use and get my parcel moving and booked
21/12/22 by Customerdean
efficient service good commincation
parcel to US delivered in time for christmas
21/12/22 by Jill Whitehouse
It was an easy process, a convenient drop off and the parcel was delivered in a timely manor.
21/12/22 by Lyn Parrott
My parcels don’t delivered yet!
21/12/22 by Iryna Linkevych
Awful! Booked on 15th December 22 for my nieces Christmas present, didn’t turn up. Apologised and then said someone would come today! Didn’t turn up again. I asked would they put on a 24 hr with a courier as it was for my 4 year old nieces Xmas present. Nope told me to cancel and rebook, asked what guarantee they’d give me someone would actually show up? Er none! I’m livid as I booked on 15th. The bonus they get to keep my money for 5 more days! Outrageous company, outrageous customer service, left me disappointed never again! Will be recommending to my 200 plus customers also not to use them!
21/12/22 by Lynn Parry Kelly
Just such an easy experience
21/12/22 by Carpet4You
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