We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
It hasnt arrived
05/01/23 by Customercollette
Swift quick and cost effective method of returning goods.
05/01/23 by Dear Mrs Hagin
parcel got lost.
05/01/23 by chen
The company dont keep to date
05/01/23 by Customer
Using the website, no problems. Pick up was great and left the UK to the USA, fine. But then no update for 24 hours after clearing US Customs. Hoping it arrives within the 3-4 time frame as posted on ParcelForce site.
05/01/23 by Patricia
My name Abduqadir
I’m Swedish citizen
04/01/23 by Customer
arrived safely
04/01/23 by japanesetimetraveller
AVOID - What an absolute shower, customer services are appalling ..... got a quote based on the ACTUAL weight of my 21kg parcel being returned, and agreed collection date. Several days later I receive an email stating that the couriers laser guided measuring equipment made my 21kg parcel .... 35.5kg! ...... 14.5kg MORE! THE WEIGHT OF 21KG IS PRINTED ON THE ORIGINAL BOX SHIPPED TO ME!! They then Debited an extra £24.60 from my card, even though I have sent pictures as proof, and have since ignored ALL my correspondence... this company is a JOKE! Next stop.....my bank, to reverse this total saga!
04/01/23 by Lee
Website very easy to use and was very impressed
04/01/23 by Helen Lawrence
Always excellent. Highly recommended. Best of all - you get to plant a tree with every parcel you send, to help offset your CO2 emissions. Whats not to love?!
04/01/23 by Miss Lois Cordelia
Parcel not collected by evri, no contacts, marked as customer cancelled when they didn’t turn up, chat bot takes you round in circles & says it was cancelled & no other help, no reply on insta & not delivered on Facebook, tried email main manager & no reply, I even paid extra to ensure safe delivery. It’s a joke !
04/01/23 by Joanne Tetley
Assurances given that my parcel would be collected by UPS on 23rd December and delivered the same day, failed. Called UPS the following day and I was asked to make an additional payment and even then the parcel would not be collected till 28th December. I had to decline the offer and made other arrangements for the delivery.
04/01/23 by Olufemi Cole-Njie
Parcel monkey has very safe and capable hands in handling the small as well as big parcels.
I really liked the way it has always handled my parcels - god bless the team .... And thank you so much for keeping things safe and as it is.
04/01/23 by Sunil Modi
Excellent quick and easy booking
04/01/23 by graeme Thomas
Very simple to use and delivery was in the time stated.
04/01/23 by Customer
Not impressed. The advertised "3-4 days" when booking is a lie. I posted a parcel to Australia on 20th December 2022. It is now 4th January 2023. The parcel has still not arrived at the address in Australia. The delay between the email alert that "invoice description is not adequate" to what the courier is doing in country is not co-ordinated. I have just paid ANOTHER £16.00 to have the Second parcel to Switzerland returned to me! Every time I use Parcel Force via Parcel Monkey the service is appalling. Shall go direct to UPS or DPD next time. Not using this service again. After 3 years and 5 out of 6 parcels arriving late, not worth it.
04/01/23 by Wellness Warrior UK Ltd
Have used it a couple of times now and its been spot on everytime. No issues at all.
04/01/23 by BFarid
It’s not even been delivered please contact them for delivery
04/01/23 by Jane Shervell
Easy set up. Came to pick up early and delivered as promised. Door to door service. Excellent
04/01/23 by Customer
Delivery time nearly three weeks when it was advertised as 4 - 5 days. Whilst it was a busy time, the parcel took way longer than the information suggested.
04/01/23 by Susan Smith
Useless, powerless third party. I would advise booking directly with courier services as they can amend services and you can discuss fulfilment of lazy courier company pick-ups directly with supplier of service.
04/01/23 by Adam Wing
I was very pleased with parcel monkey competitive prices will come back again
04/01/23 by Customer
A quick comparison of services available for my needs and then, pay print and drop round the corner. Next day delivery in the week before Christmas. Awesome
03/01/23 by Bryan Ditchburn
Your Delivery was a Week Late and i think one off your driver or staff tryed to steel my parcel which was a 21kg Inverter Genorator After i Made a Complaint it sudunly Turned Up at my Customers. ( MAGIC )
03/01/23 by Brian Day
I am still not sure what happened to my parcel. I need help please
03/01/23 by A.L.
Easy to understand website.
Only snag, not understanding how to access the codes needed for the goods I had packaged.
03/01/23 by Miss S Bell
What a awful company, sent some golf clubs using them, imputing accurate dimensions and weights of my package, paid my fee, the package was collected on time and everything seemed fine at this stage, the package was delivered and the buyer was very happy. Then a week later a get a final fee taken automatically from my pay pal for more the double the original fee I’d already paid stating mis-dimensions for the extra cost, lies. I have since challenged this asking for evidence of the supposed mis-dimensions and they can’t provide them saying that I have to provide them with evidence that I didn’t give mis-dimensions. I would highly recommend staying well clear of this company, they will rob you after the job without giving any evidence of why. Disgraceful
03/01/23 by Josh Sperring
When I got a quote for this online the lead time said 2 delivery days and therefore we booked it as our customer required delivery prior to Christmas. It was collected the next day, so very prompt, but was only delivered today (03.01.23) and therefore late.
03/01/23 by Customer
Disappointed by the length of time to take a parcel inside the UK. Promised 1-2 days but was really 3.
03/01/23 by customer
Considering the chaos with the postal strike and the Xmas period and the weather. they still managed to deliver my parcel in time for Xmas. Thanks
03/01/23 by Customer
I use Parcel Monkey every time. Its simple to use, gives me a list of options, easy to download invoices and generally makes my life a little easier.
03/01/23 by Helen
Always my first point of reference, an easy to use tool when looking to post varying size objects.
03/01/23 by Lynn
Fantastic service
03/01/23 by Customer
Parcel delivered extremely quickly
03/01/23 by jayne
My parcel still hasnt arrived I would like a update please, it said 2 business days and it hasnt moved from Christmas Eve. Very annoyed
03/01/23 by lucy mcdermo0tt
Another really good service.
03/01/23 by Paula Clarke
All went well until it got to Thailand. Was sent to a depot 180km from the address. The depot refused to deliver to the address and said it would need to be collected quickly or it would be returned to the Uk. A fee was also demanded.
03/01/23 by Lee H
Parcel Monkey is a great service that helps me choose the most suitable, cost-effective courier from a list of companies and the services they offer. It’s so quick and easy. And I’ve always found the couriers reliable. Couldn’t ask for better. I use PM whenever I send a parcel.
03/01/23 by Anita
Thieves and scammers. What an absolutely deplorable organisation. These guys took my 30 x 40 x 30 parcel and posted it to Australia for me. I’m disgusted to say that without any warning whatsoever these guys took £400 from my card because they said the box measurements were incorrect. They charged me for a box that was almost 2.5 times the size of the ACTUAL box. Despite having sent multiple photos (all of which the customer service team apparently can’t read, and we’ve sent multiple photos with VERY clear measurements) of the dimensions of the box, parcel monkey are doing everything the possibly can to keep this fraudulently obtained money. No phone number to call, customer service don’t care, and meanwhile I am out of pocket £400. FOUR HUNDRED pounds. I fear that this is the way these guys operate. They steal your money blatantly, don’t even try to to hide it, in order to make profit. This is how they truly operate their business. Don’t ever use these guys, not unless you can afford to be robbed of all of your hard earned money.
02/01/23 by A J Bate
FRAUD! They had no issue charging me the shipping fee, as well as having my brother in Europe pay import costs, only to go AWOL, NEVER communicate the failure of not delivering the parcel, but instead causing havoc on our beautiful planet by needlessly shipping parcels around the globe. Not okay. Do not use!!!
02/01/23 by N.
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