We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
My parcel has arrived in time. Quick and reliable services. Many thanks.
02/01/23 by CHIAYING
Scammers, thieves, unprofessional..... Between Monkey and Evri my parcel was lost (though I am positive it was stolen) and I could not get any party to even be serious with me and treat me like a customer, like another courier for instance do. They cost me worth £450 of products that I needed to travel for work abroad. They asked to see receipts for the products which I did send and then they offered me £12 refund for the delivery which I did not take, then they just stopped answering my emails or my messages on the chat box. How on earth is a sh***y company like this one and Evri are still operating in the UK is way beyond me!!!!!!!!!
02/01/23 by Afaf
Parcel sent by Evri through Parcel Monkey. Probably the worst combination possible for competence. Needless to say parcel did not arrive at its destination, parcel monkey not responding to my queries and Evri tell me to contact Parcel Monkey. Never ever again. Utterly useless and willfully unhelpful in trying to rectify a problem. A service designed purely to bring cash in with absolutely no intention to offer a good service.
02/01/23 by Juliette Brown
I wanted to post a christmas present on 21 December, knowing that Delivery Companies were under extreme stress, there was a postal strike, and other disruption to transport infrastructure throughout the UK. Reviewing the options offered, a lot of the companies and services, despite variable pricing, stated that delays were likely- Within the last few weeks, I knew that APC, Fedex and DPD were failing miserably and had lost or delayed consignments which had already affected me. I wanted to avoid this. Prices ranged from around £12 to well over £40. There was a UPS option, well priced, and offering a 2 day delivery. I dropped off at the local depot to reduce any pick-up/collect time, and hey presto, my sister in Poole received her present 2 days later for under £13! Perfect.
02/01/23 by Laurence Beck
Such an easy comparison site to use and the prices are great
02/01/23 by Susan Nuttall
Guaranteed next day delivery not delivered on time. Sent it to the place I was travelling to. Would’ve been better to pay for check-in baggage because I could’ve gotten the item there on time myself.
02/01/23 by Customer
a year after informing u that the 1st line of the address needs to allow for a special character ie /, it is still missing which invalidates the address,
01/01/23 by Zantium16
Good value and a lot of options
01/01/23 by LondonPhil
Parcel did not arrive on time for Christmas and no refund. Waste of time????
01/01/23 by Customer
I booked for 2 parcels to be delivered to 2 different addresses in the UK, from within the UK. One parcel was delivered to the addressee in England, whilst the second parcel for Glasgow was dropped off at a local pick UPS pickup point, with out notifying me. I had paid for delivery to the recipient not to a pickup point
01/01/23 by Anne
It is a good, fair priced service. Thankyou and a Happy 2023
01/01/23 by Sandra Lincoln
All up to date with tracking and delivered in good time ????
01/01/23 by Sam Martin
My parcel was picked up on time, with a friendly courier, I was able to track it until it was delivered on time.
01/01/23 by Katherine Mountford
Absolutely shameful customer service. Ive sent 22 emails and still they refuse to refund me my parcel which they lost, even though I PAID for insurance. See you in the small claims court. I will never use you again.
01/01/23 by Sean Mendez
Delivery driver didnt show up twice to collect parcel! This resulted in bad timings and had to totally cancel the service. Unreliable and would never use again!!!
31/12/22 by Customer
It was very easy to use the service
The only downside was that not a lot of the shops take yodel and when i did find one he said the driver wouldnt take it due to the size, once i had a harsh conversation with the shop person they did take it and yodel delivered it in time for christmas so was happy
31/12/22 by Vicki Sims
Very reasonable prices and everything arrived where it needed to- thank you
31/12/22 by karen dunn
Just fantastic…easy and fast
31/12/22 by jonathan owen
Easier and better value than Royal Mail
31/12/22 by Emma
Actually turned up on the day unlike the other company Evri who let me down twice after waiting in all day - thank you
31/12/22 by Customer
Excellent, parcel arrived on time, great service ????
31/12/22 by Customer
Parcel not yet delivered. Supposed to be 3-4 days, now 12 days & no sign of it
31/12/22 by Mrs Marjorie Burnett
Was delivered through Yodel. Parcel arrived on time but damaged and soaked.
31/12/22 by Gareth Plunkett
Parcel arrived later than expected, weather didnt help the situation, however friendly, helpful staff did.
31/12/22 by Fiona Jack
Stay well away from this firm, 4 arranged collections and not once did Courier turn up to collect, customer service could not care less and just offer to rebook, **** service **** company
31/12/22 by Fabio Gray
Its easy and convenient for customers to send a parcel. It has a good tracking platform as well.
31/12/22 by Nien
Tried a few other companies over the postal strike and they all failed to collect. Parcel monkey was cheaper and collected and dropped off when it said it would
30/12/22 by RT
Superb experience and a very affordable price too
30/12/22 by Craig Duncan
Paid more for incorrect information! You would assume that ParcelMonkey would check information about what service each courier could offer against the courier. It turns out they dont. Their price was higher. Their list of collection points was wrong. Their booked collection date was wrong. My suggestion: find some other way to compare the leading couriers.
30/12/22 by Geof
Easy to use and reasonable prices
30/12/22 by Shaun O'Hara
product got damaged in post
30/12/22 by Christopher Lovemore
Can’t log in despite several attempts. Labelled present and selected the correct EU code but red tape has held up Christmas present for over a week. Can’t speak to a human on the contact info. I will never use this service again. Hopeless.
30/12/22 by Anton
Between parcel monkey and evri they lost my parcel. Beware parcel monkeys blame evri and evri blame the monkeys. You cant get to speak to a person all you have is a tick box and then they want to see receipts for what is in the parcel. Dont bother taking out extra insurance against lost or damaged parcels, I did and havent had any compensation. They treated me as the recipient. Thick lot I was the bl***y sender.
30/12/22 by Kenneth Brown
Parcel never arrived.
30/12/22 by Customer
Parcel was collected by Evri courier in Scotland when arranged and delivered to an address in England in time for Christmas. Everything went to plan especially when we were in the middle of a postal strike and we could not depend on the Royal Mail.
30/12/22 by Mary Doll.
Made two deliveries through parcelmonkey using dx both were problems delivered wrong and not collected had to rebook another collection and wait for the refund as parcelmonkey could not amend it which i couldnt speak to anyone had to sit wasting hours on webchat
30/12/22 by James
Very clear and easy to use website.
Provided a good range of delivery providers and prices.
Easy to obtain package labels.
30/12/22 by Andrew B
We shipped a parcel from the UK to Brunei. It was quick and easy. The only time consuming part was adding the export number for each item, Parcel Monkey do share the HMRC link though.
30/12/22 by Emma
I waited in all day for Parcelforce pick up via parcel monkey. No show. Contacted CS, just offered to reschedule with no assurance the same won’t happen again. Will avoid in future.
30/12/22 by Razor
Excellent service and good shipping costs
29/12/22 by Customer
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