We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
Great reliable service
21/12/22 by MR G
LEGALISED ROBBERY This company are conning people by stating excess volumetric weight and charging an insane amount thats on top of the delivery charge already paid. This money is then withdrawn from customers bank accounts before youve been given an opportunity to submit evidence of size/weight Surely this is an illegal practice or maybe just legalised robbery via a loophole. I shall be consulting legal advice and take them to small claims court to retreive the money they have taken from my account without prior permission or authorisation to do so, many hours wasted trying to find a way to talk or message them ah sorry; you dont get the first option. Absolutely disgusted by the way i have been conned which is why i shall endeavour to get reimbursement through the legal system
21/12/22 by mr b heywood
This was abysmal- organised on Wed for collection on Thurs, didnt happen Friday nor Sat, went onto Support chat for over 2hrs with no response whatsoever so had to reschedule collection for Monday. I got no response from chat system until Monday when I was advised the parcels werent due to be collected till Monday - Well yes cause I rescheduled them due to being unable to obtain any support Would I use again? Hell No - like is way to short to have to deal with dramas like this - 7 days on customers are still waiting on their 2 day carrier parcels.
21/12/22 by Bryon
Poor delivery experience from Yodel. 2 day delivery took excessively longer than the advertised time. Sent on 9th December and delivered on 20th December.
21/12/22 by Parcel Monkey Regular User
Easy to use online. Good rate for what I was sending. Good email updates etc. Parcel delivered promptly.
21/12/22 by Happy
Courier never showed up. Payed over £50 pounds and never got refund. Poor service.
21/12/22 by Customer
All of my parcels arrived on time, in good shape.
21/12/22 by Jane Barnes
trying to rip off with a final charge with false claims the package dimensions weight were in correct, simply lies.
21/12/22 by steven pilch
Always great service as usual despite Royal Mail industrial action.
21/12/22 by Graeme Westney
The parcel should have been delivered between 16th and 19th December. Today is the 21st and it has still not arrived
21/12/22 by G Matthews
It is very straight forward with all paperwork ready to be printed within a short time. My parcels are collected the following day and it’s a very smooth operation.
21/12/22 by customerMrs Belton
Used Parcel Monkey a few times recently and was really pleased with the website and service from the associated couriers, especially as it’s Christmas and with postal strikes etc. Would use again.
21/12/22 by Mark Cave
It was easy to use
21/12/22 by Fiona Quinn
So easy to use. Reasonable prices and efficient service.
21/12/22 by Mrs.Baldry
Parcel monkey is easy to use and book a courier service. However I chose Yodel which was a huge mistake, parcel has been ‘out for delivery’ for 2 days so far but hasn’t been delivered and I have been informed by customer service that it may not be delivered for another week which is unacceptable to me. I wont use Yodel ever again.
21/12/22 by Karen
Great company when things go well. However. I recently sent two parcels (2nd Dec 22) to two locations (Bath & Leicester) using DX Freight via Parcel monkey. DX managed to fix the incorrect barcodes to each parcel so the leicester ended up in bath and vice versa. I spent a week arranging the re collection of both parcels, the Leicester arrived in the correct location but damaged. The Bath parcel went to Paisley! Where it sat until I further chased, eventually arriving 2 weeks after dispatch in Bath and you guessed it DAMAGED. Parcel monkey are refusing to pay compensation despite insurance being paid for on top of the £80 to ship each item.
21/12/22 by Timber Wolf
order a parcel for next day delivery on the 05/12/2022, Its now the 21/12/22 no parcel as arrived, Ive message and message Parcel Monkey and got no where, I will not use this company anymore, Communication is poor and the service is shocking
21/12/22 by Calvin thomas
Easy to use and good value for money
21/12/22 by Hilary More
Website easy to use and tracking great. Parcels arrived at their destinations safely. Will definitely use Parcel Monkey again
21/12/22 by Anon
Parcel arrived earlier than expected.
21/12/22 by Pam
Easy and friendly service.
21/12/22 by Lisa Harvey
I was not happy with City Sprint who took the job. It was booked for Friday afternoon but they didnt assign a driver. I had to call several times and eventually at 5pm on Friday they asked to move the job to Monday. They said I wouldnt loose my money because it was switched to another day despite it being the companys fault. The delivery happened on Monday but only after 3 further phone calls to make sure someone would pick up the package.
21/12/22 by Olivia
Parcel Monkey is the only company who have delivered their promise to get the parcel to the USA before Christmas. It did not quite deliver on promise of 5 days, but the parcel was delivered well before Christmas and that was the object of the exercise.
WELL DONE!
21/12/22 by Mr Critchley
Excellent service, used DHL on time and very polite
21/12/22 by Customer
Accurate & prompt
21/12/22 by Michele
I have used the company several times over a period of time, usually the service is very good but occasionally there is a glitch and then it is very tedious and time consuming to get anywhere. Lack of direct phone contact in case of problems is very frustrating.
21/12/22 by Mrs Chapman
Speedy delivery
21/12/22 by Mandy
Parcel Monkey was very easy to use and found an amazing price to send the parcel.
21/12/22 by Chris Webber
Hassle free and quick delivery by ups.
21/12/22 by Jolanta Baker
Easy, convenient, good value.
21/12/22 by Jim Chalk
Really easy service to use - went with UPS, parcel for delivered next day with no problems in the run up to Christmas - good prices and easy to use website
21/12/22 by Kerry Bennett
Easy to use - I used UPS - and worked well
21/12/22 by Stephen Hodge
Super quick & simple to use unlike the courier websites
21/12/22 by Customer
This is the first problem I have had with Parcel Monkey. Things generally go well until a parcel goes missing. Unfortunately paying Parcel Monkey for extra compensation is a pointless exercise, as it is near impossible to claim the compensation. It is impossible to speak to anyone on the phone and courier (DPD) will not speak to me as Im not their customer, Parcel Monkey is.
21/12/22 by Ed
terrible...the parcel wasnt picked up, despite them saying they tried... they didnt... the parcel was on my porch all day - not one person drove down the driveway looking for my flat and nobody knocked on the door... terrible.. it was essential the [arcel was picked up to be delivered tomorrow... it now wont ..
21/12/22 by Jason
Easy to use site and inexpensive. Customer service is very good ..they always get back to you the same day most times within 2 hours. That itself is worthy of using them with courier problems the way they are . When things go wrong (missing damaged) it can take time to get settled through their insurance but it does happen eventually.
21/12/22 by edith davies
To be very honest was expecting the worst and was so pleased to be wrong! Sent three parcels and all successfully delivered within three days. Well done EVRI (through parcelmonkey) can only speak as I find ... job well done.
21/12/22 by Su Robertson
good service
21/12/22 by Mr knipe
Im waiting ower a week no results no email no product and 6pound for phone call where is my parcel thats a joke
21/12/22 by Customer
Well it would have been higher if the parcel had actually arrived at least in the destination country and not sat at A hub for days!
21/12/22 by Customer
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