We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
Used Parcel Monkey lots of times. First time Parcel Force was the most economical for delivery to Australia. The parcel was delivered to the nearest post office, not the recipient’s address. It took me a lengthy call to parcel force international to establish where my parcel had gone (too late for the grandchildren’s Christmas Day). Why couldn’t Parcel Monkey have done this investigation on my behalf - it was them I paid. Very disappointing
29/12/22 by The stitcher
Were able to sort out a specialist service at short notice at a reasonable price
29/12/22 by Andy
Easy to use, good value for money, parcel arrived next day.
29/12/22 by Mrs Gent
Fantastic collection and delivery of parcel next day service very nice parcel forceon delivery and collection
29/12/22 by Steve in Bolton
Very quick and accurate. Excellent service.
29/12/22 by Andrew Munro
What can I say it was a simple transaction everything worked Our parcel was collected yesterday as arranged. Previously they sorted out a problem I had with a parcel to China & got me a refund. Excellent.
29/12/22 by Keith Turner
An easy to understand on line service
29/12/22 by Steve Ball
So easy to use. Dropped parcel at local shop delivered 2 days later. Brilliant
29/12/22 by Ml Brierley
Easy booking and all went smoothly
29/12/22 by Bart
if i could give a zero i would sent a package toi a freinds for xmas day one of the items got smashed into bits now passing the buck saying im not emtited to comapteion when i insured the package they ruined a perfelty good xmas day dont use this useless company unless you want your items in bits
29/12/22 by Jeanette Williams
Straightforward and helpful service
29/12/22 by Katherine Bellau
Selected Courier. Seems reasonable from a punters point of view that Courier is Courier. But apparently not. Only certain Courier parcels can be dropped off at some Courier drop off points. Courier parcels as sold via your site must be dropped at a diffrerent Courier point than the Courier point advertised online, in the shop window and as directed by your site. Courier does not mean Courier. You nedd to make that much clearer!
29/12/22 by Williams
Straight forward
29/12/22 by Customer
Parcel collected last Thursday and arrived in India on Tuesday
29/12/22 by Paul Hansord
This service was fabulous, everything was documented well and I knew at every stage where my parcel was. It was collected and delivered as expected. I will not be using Royal Mail again as we are still waiting for Christmas presents to arrive to some family members. This was a much more professional service
29/12/22 by Tracy, Harrow
Very easy to follow ????
29/12/22 by Valerie ann cards
Made sending a parcel easy.
29/12/22 by Dawn Peries
I was confident at getting a good deal. It is easy to see the different services various carriers offer, along with their prices. Print at home labels available.
29/12/22 by CustomerMarion
Never turned up
28/12/22 by Customer
Recommended a delivery company, UPS, that still hasn’t delivered a parcel - very difficult to track. Appreciate that there are lots of difficulties at the moment but why say (and charge for) a parcel can be delivered in 1-2 days when it’s actually going to take 9?
28/12/22 by Alex
Quick simple and cheap....
28/12/22 by Very Happy Customer
I have only just found out my Son in Switzerland hasn’t received the parcel. We have been in Norway , only arriving home late on the 27th. The Swiss family left for Germany on the 23rd and arrived home around 7.30 this evening the 28th. It maybe being held somewhere. I can’t give you anymore information as it is late. If I hear more I will contact you. We have used you before successfully and I am sure we will do so in the future. Cherrie Dawson.
28/12/22 by Cherrie Dawson
Easy to drop off, delivered to my door in the advertised time
No issues at all
Nothing to complain about
28/12/22 by Customer
Simple to choose appropriate postage, good price and got delivered quickly by courier
28/12/22 by customer
Excellent service very reliable
28/12/22 by Angela Kennedy
They keep missing the collection date and the customer service is useless - dont waste your money.
28/12/22 by Selene Zanca
Would have given no stars if I could. I sent a parcel which was picked up on Friday afternoon for next day delivery before 10.30am at the cost of over £20. It didn’t arrive next day and after messaging them was informed that they don’t deliver on Sat or Sun unless you pay extra for that service. Parcel still didn’t arrive on Monday and eventually arrived on Tuesday at 11.35 which is neither next day or before 10.30am. I have contacted them many times but they don’t seem to understand. Won’t be using them again
28/12/22 by Lynda Phillips
Thank you Parcel Monkey for your excellent service, super efficient, great communication and clarity of instruction and information.
Five star service!
28/12/22 by Sarah
Parcels arrived on time
Great service will use for all my parcels
28/12/22 by Dawn
Excellent delivery over Christmas chaos to UEA - arrived early!!
Thank You
28/12/22 by Bernie
Easy to organise and good value.
28/12/22 by Alexandra
When I asked for help (after the parcel got stuck in customs) the Parcel Monkey team were quick to resolve the issue. Great service. It went via ParcelForce who delivered the packet and contents (that were extremely fragile) in perfect condition. Well worth spending a bit extra on a decent delivery service as not evri courier is as reliable as these guys are.
28/12/22 by Dakster
Easy to follow instructions and fair prices. A smooth collection.
28/12/22 by Alex
Once again excellent service and very quick delivery
Uk to Minneapolis delivered in 4 days 5*
28/12/22 by Paul Y
Clear website. Choice of carrier and price options. Drop-off or collect. End result, package sent on Wednesday arrived in Germany Saturday morning.
28/12/22 by CustomerTerry
easy to understand and happy with smooth delivery.
28/12/22 by John
Delivered on time in this mad period
28/12/22 by Kenny Vincent
I sent 8 parcels same size and similar weight to the USA. I declared the weight of one parcel as 0.24kgs I have now been charged £55 due to them saying I had declared 0.89kgs(which was wrong) and they actually weighed it as 11.69kgs!!!! Nothing that I make weighs that much! It was just taken from my bank account. I am now trying to get my money back. They have said they have contacted the courier company and are waiting to hear back, all whilst I am out of pocket due to their mistake!
28/12/22 by Lz
Picked up & arrived well within time on the other side of the world! Thank you!
28/12/22 by Mrs Willatts
Awful communication - nobody to talk to and everything is online or email or snail mail. Parcel is being held by customs but no details - very poor continuity and subsequently parcel hasn’t arrived on time. If ever
28/12/22 by Barry Evans
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