We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
Great easy to use site
28/12/22 by Caroline Moody
Not interested in providing real info or answering questions. Ignored everything I asked and prolong the enquiry as to why parcels are always delayed. Won’t use again, best booking direct with couriers where possible.
28/12/22 by Customer
Very good service,
28/12/22 by Andy Murray
Organising the posting of my parcel was very easy - lots of choice and simple step-by-step instructions. Finding out where my parcel was when it didnt turn up on the delivery day specified was a little trickier, but Parcel Monkey customer services helped and resolved my query and my parcel was delivered to its destination a day later. Would I use them again ..... I probably would, yes.
28/12/22 by Rebecca
Delivered what was promised using parcel force.
28/12/22 by Mr Trevor Wright
Easy Drop-off, tracked throughout & delivered quickly - even before Christmas!
28/12/22 by Customer Pam
I am always happy to know a parcel is coming via DPD couriers. In my experience they are reliable & courteous. The 1 hour time slot makes it so much easier & the mobile app is very good at letting you know how far away the driver is. Recently sent a Christmas parcel to Essex from Blackpool on 16th December & it arrived next day. Not the cheapest but one of the best (in my opinion anyway)
28/12/22 by Gerald Allen
The website is very clear and easy to use. It offers a good range of delivery options.
28/12/22 by Andrew B
I have used Parcel Monkey a number of times over the last few years and they have always given a first class service. Information given is accurate and although the final choice of carrier is mine, all have done at least as well as the advertised service, usually even better. Cannot be faulted.
28/12/22 by Roger
I used Parcel Monkey for the 1st time to arrange a collection and it worked well.
27/12/22 by Christina
I was very pleased with your service and my package was delivered undamaged and in time. I didn’t give the service 5 stars because the prices are misleading, the price for my very unremarkable package doubled when I put in the contents- nothing special, expensive or breakable. After the package arrived I received an email that I was had been charged additional fees for either additional weight or size of my package that I very carefully weighed and measured. In the end I paid well over double what I was expecting to and the charges were taken from my account before I was informed of the additional fees.
27/12/22 by Erin
Great prompt delivery
27/12/22 by Marg
Delivered over the pre-Christmas & PO strike in 3 days. Well done!
27/12/22 by Nicholas Grant
Easy to use website that gave us a choice of delivery companies with their respective postage quotes.
We picked Parcelforce 48hrs. Paid & printed delivery label. Attached to & dropped parcel into local Post Office for collection. Less than 48 hrs later, delivery was confirmed by recipient. Total success, especially, as this was the week leading up to Christmas!
Highly recommend Parcel Monkey to everyone.
27/12/22 by David Sanders
Easy to understand Web-site.
Gave lots of courier options for our enquiry and the whole experience was very straight forward and stress free.
27/12/22 by Robin
Excellent collection and drop off the next day, nothing to fault they did exactly what they said they would do.
27/12/22 by Don
We sent fresh turkeys on the 21st of December in the hope to get them to their destinations ready for Christmas- with parcel force the only available courier to deliver - but with the threat of strikes, it was a worrying time, however, parcel bound force collected and delivered everyone parcel on time. Thank you Parcel monkey and Parcel Force .
27/12/22 by Kate
Booked with Parcel Force, parcel wasnt collected for 2 days!! And it was supposed to be on a 48 delivery
27/12/22 by Mr D Cooper
Problem with the delivery , I send my parcel to Italy to my sister , some clothes for gift for my nephews ... now ups is holding the parcel and ask 120£ for duties ... but dont understand why duties for gifts ... this is supposed to explain before sending a parcel ...
27/12/22 by urbani, gianni
The parcel hasnt even been delivered yet. It was sent on 15th December and meant to arrive within 3 days. Plenty of time for Christmas. No delivery yet. It doesnt even warrant one star but I dont have an option for zero stars.
27/12/22 by Emma Goodman
Easy to get and compare quotes and simple to book a delivery slot.
27/12/22 by Ruth White
Website dead easy.
Does what it says on the tin
27/12/22 by JudeH
All fine until parcel arrived in Germany then email to addressee saying parcel is at depot. No address provided so hours spent at both ends trying to track parcel. Eventually located and collected. I assumed that the parcel would have been delivered to address on parcel.
27/12/22 by Valerie Webber
Dropped parcel at local Orpington drop off chemist point, queued to be told they no longer have parcels picked up from their venue, despite looking it up that morning and no notice on window. At every point, delivery has been delayed at each depot. It hasn’t been delivered yet, so we are keeping our fingers crossed. It was dropped Tuesday 20th, and got to first depot that day, took till 22nd to be sent to next depot Hinckley, hasn’t moved up to today and we have no idea when it will be delivered to Leeds.
27/12/22 by janet currie
Found me the cheapest courier and got it to where it needed to be in the time they said they would- bosh!
27/12/22 by Paula
Dispatched on a Monday and arrived in Switzerland on the Saturday morning as it was Christmas time and the volume of parcel was really high! Amazing service even in such a busy time of the year.
27/12/22 by jayson
Excellent service - would definitely use again.
27/12/22 by Colman and Lee Resources
very good service collected when they said they would and delivered the same. the driver was helpful and courteous, overall great service.
27/12/22 by Ann Williams
Delivered safely and on time. Tracking easy to follow
27/12/22 by Dear Mr Thomas
Very simple process to download shipping paperwork etc. No searching for post offices that are still open or queuing behind belligerent old people who take an eternity to buy three stamps!
A very reasonable cost for the shipping and it arrived just before Christmas as anticipated. I will use this service again.
27/12/22 by Simon
So easy to use. Just measure and weigh parcel and up comes options of couriers. Choose the one you want, usually one of the cheaper known ones and complete details on screen, deciding if you want to take to local shop or arrange a collection,,,,sorted!
27/12/22 by Granny
Easy and straight forward to use
27/12/22 by Rebecca Rodda
I dropped off my parcel at the local Evri shop but it still hasn’t arrived. I am upset as it contained Christmas presents and I felt very smug using parcel monkey rather than Royal Mail and was confident that there wouldn’t be any delay. The tracking just says “delayed” which isn’t helpful.
27/12/22 by Mrs R Scott
Easy to use, good comparison site
27/12/22 by Caroline Ewens
Easy and reliable.
27/12/22 by Raymond
Very easy to deal with
26/12/22 by linda
Easy to book parcel picked up and delivered on time will use again
26/12/22 by Diane
Done what was asked
26/12/22 by davie j wilson
really great as usual
26/12/22 by Customer
we tried other companies but we were concerned the parcel we sent to N Ireland arrived on time and undamaged thank you!!!!!
26/12/22 by MRS PATRICIA PAGE
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