We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
You charged me for understating the weight of a parcel. The weight you claimed was I think 4.87 kilos. As I weigh my parcels with the bathroom scales I could not be that acurate, I always put the weight to the next highest kilo. It was only £1.80 you charged me but I do like not being accused of being dishonest.
20/12/22 by Customer
Always a great service. Website is easy to use, clear instructions and the service from its partners excellent ????
20/12/22 by GirlieBreak
Delivered as promised at a time when it was debatable that anything would arrive before Christmas
20/12/22 by Lou T
Excellent service great timing says exactly what’s required
20/12/22 by Latif
No problems whatsoever will use again
20/12/22 by Martin Purcell
Reliable pick up, reasonable pricing, easy to navigate website, slightly slower than predicted delivery
19/12/22 by Isabelle Heyerdahl-King
Always used Parcel Monkey and had good service. This time it wasnt great as courier did not turn up to collect my parcels. Had to rebook.and they did arrive 2nd time around.
Never had a problem with Parcel Monkey in the past
19/12/22 by Julie M
Parcel Monkey is a dream come true for me. I’m housebound and even they’ll pick up at the latest time you have gotten a parcel ready. Love them!
19/12/22 by Colin McIntosh
The website was easy to use in order to find a reasonably priced courier which had a collection point near my home.
19/12/22 by Fiona
Saved two thirds of the cost of sending from the post office using the same service ????
19/12/22 by Karen
Smooth service from booking to pick up to delivery
19/12/22 by DAVID M
No problems, reliable service
19/12/22 by Lindsey Lukehurst
Easy and reliable and delivered on time
19/12/22 by Miss Susan Barry
The process was really simple and my parcel was delivered within two days! Definitely use again!
19/12/22 by Susanne Pentz
Quick and easy parcel post and delivery .
Will certainly use again.
19/12/22 by Julia
This parcel was sent to Canada ???????? and took just a week. We was updated with the journey from the uk until delivered. Fast Delivery, Great Communication. Thank you
19/12/22 by Ann Callow
My parcel went missing and parcel monkey say I should contact royal mail...are they not responsible at all? Keep sloping shoulders
19/12/22 by Mr Robert Horrocks
Great service, website very easy to use and clear to pick your delivery. Instructions to print off the label were clear and kept up to date with the delivery. Would definitely recommend!
19/12/22 by Claire
Parcel to California via parcel force. Simple search and easy to select best deal in terms of carrier, time span and cost. Delivered within time limit. Informed through tracing via Parcel Force. Very happy with process on Parcel Monkey.
19/12/22 by CHRISTINE
Arrived ok with customer
19/12/22 by Mr Hampson
It was easy to find costs for my package, and to pay on line. The package was collected promptly and delivered as arranged, two days later, completely without any damage. This is the third package I have sent recently, and I have given 5 stars for all three, for the friendly, yet professional, and efficient couriers.
19/12/22 by John Overton
Very good service. Updates, up to date.
19/12/22 by Colin Thomas
All our products hasnt been received even we paid for faster shipment. They doesnt contact you about to situation. It damaged our business a lot
19/12/22 by Ozi Oz
Wery good service thanks you luigi
19/12/22 by Luigi Pastorelli
We have used Parcel Monkey for a number of times over the last years to get quotes to despatch presents around the country. We have never been let down by any of their recommendations. We cant fault the service provided. They do what its "says on the tin" to the extent that the recipients now also use them. I cant say fairer than that
19/12/22 by GT
Parcel should have been collected in Tuesday but Evri messaged to say collection address invalid or something similar. I replied to their email & got no reply so went back through your site & rebooted for Thursday. Parcels were collected but havent moved since Friday.
19/12/22 by LYNNE
Got the best price by far for sending my parcel to England during the postal strike and it was delivered within 24hours so I was really pleased with the service and the cost. This was my fourth time using Parcel Monkey both here in the UK and for deliveries to Europe and each time the experience was really positive.
Date of experience: 14 December 2022
19/12/22 by David
Firstly I print the label and courier come to collect it . Unfortunately he couldn’t scan it. Then next day my husband print the label. Same story courier couldn’t collect it as he said he couldn’t scan it. I had to take it to the shop and it scanned with no issues. I was disappointed that I had to go to drop off shop as I paid for courier to collect the parcel ! Except of this everything else was good .
19/12/22 by Joanna
Fast easy and efficient!
19/12/22 by Mrs Helen King
Reliable service with easy drop off facility.
19/12/22 by John Pain
The package was collected as agreed and delivered on the date that was promised, very happy with the service and price, I will be using this again.
19/12/22 by G2 Interiors and Design Limited c/o Guy Glover
Im a bit disappointed as the parcel has still not been delivered to its destination
19/12/22 by Sandra
Very efficient service. No nonsense and a pleasure to do business with this company.
19/12/22 by Ms Julie Bugler
quick and easy
19/12/22 by David Hewitt
Good pricing for next day delivery and seamless in getting information back on consignments progress.
19/12/22 by Alan Metcalfe
Got the best price for sending two parcels to Wales and they were delivered within 24hr so was really pleased. Still cost quite a lot but compared to Royal Mail us was still cheaper. This is my second time using them and both experiences were positive.
19/12/22 by Sheila
Once the parcel was dropped off it worked like clockwork.
Dropping off the parcel only had an address not a shop name! When I eventually found it it was called CostCutter, would have ben nice to know.
19/12/22 by chris todd
My parcel (which was actually an envelope) was never delivered. Not only that, but I was charged extra as I was told the measurements were wrong and it was larger than I had described - which was completely not true. The measurements that were sent me by the courier were impossible for an envelope. After chasing up, and asking for compensation, I was told it was not possible. I will not be using this service again.
19/12/22 by Rosamunde Bott
Unlike other delivery firm, Parcel Monkey was far easier to process parcel being sent abroad.
19/12/22 by Mauricette Wisdom
Always use parcel monkey a great parcel comparison site . Just now wish would do parcel or things under 1kilo . I had to post a parcel at 650 grams but had to use 1 kilo .
19/12/22 by Jules
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
