We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
The Parcel Monkey website was easy to use and the information was clear. I ordered two UPS courier deliveries. One was delivered a day late and the other was delivered to a collection point rather than the address I requested. No notification for either of these events was sent to me and no card was left for the recipient. I only discovered this information when I thought Id check the tracking information.
26/12/22 by Caroline Jones
Very expensive, used to be competitive
26/12/22 by Jeff bridges
Very impressed!!! A service I will be using more often, super efficient next day delivery over the Christmas period. Thank you!
26/12/22 by Sarah
Easy to use this site to find the most competitive parcel rates. Have used before - can say the service is extremely efficient! Would highly recommend.
26/12/22 by Vivien
Arrived when expected.
26/12/22 by K Rigby
Hello.. The services inside the Kingdom you are using are excellent, but when I entered Egypt they were asked to pay an amount of approximately 4400 Egyptian pounds. This was not mentioned at all when I paid the shipping fees and did not mention any details for this, as I considered it a fraud because I did not know about it in advance. Greetings
26/12/22 by Abdurrahim Saadi
First rate service, UPS, next day delivery.
26/12/22 by Susan
Did what need to be done whilst Royal Mail were on Strike. In fact I doubt we will be going back to Royal Mail for our deliveries
26/12/22 by Stuart
Parcel still not even on its way after being collected 6 days ago
26/12/22 by Rachel Louise
Im writing this review after several requests from Parcel Monkey. It only applies to the service PM provided, not the carrier. I was sending a parcel weighing 0.5kg to an EU country. PM showed Parcel Force Euroeconomy as cheapest option, which cost me nearly £14. I also had to fill in an online export form, including a HS code for Customs for the item I was sending, that I first had to find on a gov.uk website. Then PMs form kept rejecting it as an invalid code! Eventually I found a code for a similar item that it accepted. After getting the address label etc. from PM I dropped off the parcel at the post office. I then discovered I could have sent the same parcel by Royal Mail for about £8! So using PM was bit of a waste of time and money.
26/12/22 by Customer JD
Parcel sent 2 weeks ago still not delivered there’s no tracking available there’s no phone number and can’t contact on live chat your service is terrible
26/12/22 by Philip Johnson
Arrived within 24 Hours. 2 very large 25kg packing boxes. With no Damage
26/12/22 by Terry
Great easy to use
26/12/22 by Lisa Abbott
Cancelled my collection with out notifying me
26/12/22 by Candice Turner
Polite and professional
26/12/22 by SIMON
Happy with the speed of the delivery
26/12/22 by Customer
Appalling! After 10 days since posting our parcel hasn’t even left the country! We will never use parcel Monkey again.
26/12/22 by Duncan Wise
Good until the courier failed to deliver and then the courier said it was Parcel Monkeys responsibility to chase the compensation since it was booked through them and good luck with Parcel Monkey providing any help. My advice? Book direct with the courier.
26/12/22 by mac30
With all the bad press for Evri, they did a great job for us through Parcel Monkey. Will definitely use again.
26/12/22 by Customer
QUICK DELIVERY ON TIME
GOOD COMMUNICATION
26/12/22 by Customer
Quick and reliable
26/12/22 by Kouame fidele arthur atta
Quick and reliable
26/12/22 by Kouame fidele arthur atta
Posted in plenty of time, was meant to be delivered the day before Christmas Eve and it’s still not arrived. Stuck in customs apparently with no contact to me (the sender) or recipient. Family members who have come a long way do not have their present and will now have to have reposted to them late. Shipping already was expensive and now I have to pay more but mostly disappointed they were not delivered and no contact was made.
26/12/22 by customer
Parcel arrived with a hole in it about the size of an adults hand, small items could have been lost from inside.
26/12/22 by Customer
My parcel has not been delivered yet so is late for Christmas!!! There has been no update from Evri since Thursday 22nd December so I have paid £9.58 to NOT get my parcel delivered on time even though your website states that Evri was operating normally.
25/12/22 by Alan Mitchell
Door to door service and quick delivery
25/12/22 by Tracy Caines
Parcel was not picked up as requested and paid for. After waiting 4 days and contacting the courier, I ended up taking the parcel to the courier drop off myself. Very inconvenient as my mobility is poor - hence why i booked a pick up.
25/12/22 by Alli Ward
The parcel was supposed to be delivered on Thursday. I paid £60 for the service so that my grandson would receive it for Christmas. The parcel has not arrived. Very disappointed. I do hope the parcel has not been lost by yourselves and it will eventually be delivered to my grandson Mark
25/12/22 by Mark Butterworth
Did what was asked
25/12/22 by Muriel Heppinstall
Collected parcel on the 15th of December still hadnt arrived on the 25th of December,we chose everi should have known better, wont be using them again
25/12/22 by Mr Nash
Easy to book, good service. Delivered on time
25/12/22 by Kate
Incredible service - DPD delivered within 24 hours during the Christmas post (18 Dec). Very happy!
25/12/22 by Kate
Booked a next day delivery at a drop off point for Courier, i was sending some spares back to a company address. Courier tried to deliver to the company outside working hours so was not able to deliver. The parcel then got delivered back to parcel monkey. Parcel monkey then decided to charge me over £16 to return the item to me when Courier should have returned it my home address. I am now out of pocket over £25 due to Courier and parcel monkey. So beware!!!!!
25/12/22 by jeff barker
Easy to book, pay and drop off.
Delivery made in excellent time.
25/12/22 by Sarah Morris
Made sending a parcel straight forward, offering various services and prices.
25/12/22 by Andy
Very easy to follow website with clear instructions for international posting . Plenty of choice of carriers and prices
25/12/22 by Julie Lee
Great value, easy to use and all parcels arrived in time
24/12/22 by AM - Lancashire
Delivered from UK to USA in 2 days, excellent service, will be using for all my US bound packages from now on
24/12/22 by Becca
Parcel Monkey made sending Christmas presents so much easier and no queuing for ages in the Post Office!
24/12/22 by MRSLOUISETHOMPSON
delivered the parcels on the wrong day caused the recipient lots of problems the parcels were left in a insecure area and could easily have been stolen. One parcel was of significant value. This type of service is an acceptable
24/12/22 by PAUL G
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