We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
This company is allowing their couriers to scam customers. My parcel to the USA was sent via them and my measurments and weight which I checked three times to make sure they were correct, even allowing a bit extra for mistakes. The parcel 27cm x27cm x20cm 2.7 kilo cost £37.78 which was about the usual price of the size parcel I send every year. The courier state it was much larger by almost twice the size and gave me a surcharge of £51.59 making the total cost £89.37 which was considerably more than Royal Mail had assessed it....and they agreed with my weight and measurements. Parcel Monkey have done nothing to help me despite several e mails from me. Parcel Monkey have allowed one of their couriers to scam me with no recourse. AVOID AT ALL COST.
19/12/22 by Lynne Ainslie
I use parcel monkey regularly for posting items around the UK. Very happy with the service, easy and convenient to use.
19/12/22 by Miss Susan Murphy
Very simple, cost effective and efficient means of sending parcels. Thank you!
19/12/22 by Mrs Emma Skillings
Parcel not delivered by Evri stuck since 10th December. Parcel is a return for a refund. Have been patient but needs sorting now
19/12/22 by JP
Great Service, keep up the good work!
19/12/22 by Customer
My parcel has still not been delivered a week since it was picked up.
19/12/22 by PATRICIA
Easy drop off at local shop and delivery to USA in less than a week. Excellent service.
19/12/22 by Keith Egerton
Quicker than expected delivery. Really simple to use.
19/12/22 by Ms fiona mcmahon
Fantastic service and easy to use sent a parcel to United States and it arrived in 2 days and courier was half the price of Royal Mail who took 5 days to deliver a letter in Uk, would highly recommend
19/12/22 by Matt Wragg
Booked courier on Thursday afternoon, parcel collected Friday lunchtime and delivered Saturday late morning. Spot on sevice, Courier (DHL) did exactly as they advertised. Service and Parcel Monkey website cannot be faulted.
19/12/22 by Roger
I would have given one star if I could. I haven’t received my parcel yet which was supposed to be delivered on Wednesday.
19/12/22 by Afaf
Fast delivery, good price and clear updated tracking information.
19/12/22 by Paul Martin
Easy to follow Web site and great value for money . I always use parcel Monkey for posting parcels
18/12/22 by Gerard Flynn
Ordered and paid for package to be collected Wednesday from home address by UPS. No indication of time etc. 2.30pm on Wednesday I call customer services to ask if they knew when collection would be. Told that I should have rang and booked a time slot for collection. Was told it was now too late for Wednesday so Thursday any time between 8am-5pm. Thursday comes and UPS man arrives and tells me that he did come Wednesday (around 5pm) but none answered. I told him what was discussed with customer services. He then tells me there’s an additional charge for collection from my home address which strangely wasn’t applied to Wednesday’s collection or indeed added when I paid online through Parcel monkey. I call customer services again and am told that there should have been a charge and that their customer service colleague should have known the package was still due to be collected when I called the first time. I’m told there’s no complains department and they won’t issue any partial reimbursement despite their blatant lack of professionalism. Either there’s lack of communication between parcel monkeys and UPS or customer services needs a purge.
18/12/22 by Louis
Parcel arrived quickly in destination country. Faster than local UK mail!!!!
18/12/22 by Sandra Pearce
I love Parcel Monkey! Used their service several times and every time, the service has been exceptional.
18/12/22 by Elaine
Great service, parcel collected on time. Unfortunately it arrived a day late
18/12/22 by Ian Cowie
Very easy transaction at a reasonable cost. Very convenient drop off point and straightforward way of sending a parcel. Great communication at all stages. I will use again.
18/12/22 by . Alyson Bartlett
I needed to get my package returned to China.
Picked up when booked and now in transit.
Would give five star when arrived at destination. Great price definitely use again.
18/12/22 by hostGW
It was so smooth to set up the sending a parcel to Canada
18/12/22 by duncan stirling
Unfortunately I used what I thought would be a quick service. Dropped off on a Sunday but parcel wasn’t collected until Tuesday and delivered on a Friday. Perhaps next time I will go with another provider. Whilst parcel monkey systems is great and can save you a considerable amount of money the courier companies are not always up to the same standard.
18/12/22 by customer
The parcel went via Parcel Force. At first the tracking said the parcel was damaged and would be returned. The recipient was then advised that it had gone through customs and would be delivered. The parcel was in a new cardboard box and that was securely fastened, but the box was split opened and had been roughly bound up.
18/12/22 by Nick Fairs
Easy to book online and good price
18/12/22 by Stuart
Helped me pick a good price and guided me through everything
18/12/22 by Gergely Varga
Great value and efficient service. Thank you.
18/12/22 by Rachel Harris.
Great value and efficient service. Thank you.
18/12/22 by Rachel Harris.
Great value and efficient service. Thank you.
18/12/22 by Rachel Harris.
All good very reliable service
18/12/22 by Barrie Fowler
Quick and easy to sort, easier than navigating lots of sites
18/12/22 by Customer
Our collection never took place… booked in Tuesday for Friday - and a no show. So for a courier collection id say pretty appalling.
18/12/22 by Customer
not really parcel monkeys fault this time, this time! but 8 days later 8 packages still havent reached the places where they are supposed to, the couriers couldnt give a f/*k, parcel monkey even less so.
18/12/22 by Customer
We have used Parcel Monkey quite a few times they have always given excellent value for money and the service has also been excellent.
18/12/22 by Susan Jolly Customer
Parcel monkey really good, DHL rubbish, booked for next day and meant to be collected originally Monday, then Wednesday, then Thursday so had to rebook for a drop off Thursday delivery Friday, still not been delivered yet! Would I recommend parcel monkey very much so just don’t chose the DHL option!!
18/12/22 by Kevin Ward
Easy to use and tracking was exactly as promised.
18/12/22 by SBFdLe
Fast delivery, ease of use page ????????
18/12/22 by Darren
Qick and easy to send the parcel,unfortunately delayed as it was sent to incorrect delivery hub.The update on the tracking system was not qick enough and informative.
18/12/22 by Customer
Very trustworthy and customer-focused if the worst happens to your consignment.
Unfortunately the worst did indeed happen to my consignment, through no fault of Parcel Monkey.
The delivery company (who, by the way is NOT Parcel Monkey) lost the package. Parcel Monkey were very helpful trying to locate it, and then again very helpful (and extremely quick at processing my claim) when it became obvious that the consignment was completely lost.
They refunded my postage and settled my claim for the full amount without trying to wangle their way out of it.
The process for ordering in the first place was also quick and painless.
It’s also comforting to know that there is a human within easy reach to deal with any questions, problems or concerns that may arise.
I would certainly recommend them as one of the better parcel brokers to go with.
18/12/22 by Danni
Easy to book. Very competitive prices. Quick delivery overseas
18/12/22 by Julia
Customer friendly website. Easy to book. Quick service.
18/12/22 by Julia
Fantastic service. Quick and easy to use. Parcel arrived within 4 days, even through the snow.
17/12/22 by Linda S
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