We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
I have ever used a courier service and was doubtful. But it was the best thing I did. My parcels were collected from home when they said and to my surprise were delivered the next day. I will definitely be using them again . Thankyou
17/12/22 by Jayne Denman
My parcel has still not been delivered after a week
17/12/22 by Keith
I was happy with service and price
17/12/22 by Mohammed
Convenient way to send internationally and easy as they collected from me
17/12/22 by K Gibson
It was very efficient and all worked very well
17/12/22 by Hazel Goodyear
Simple to use, cheaper than other options I could find, delivered as promised during postal strike. Great.
17/12/22 by Mark
Easy to use and good updates
17/12/22 by customer
Wow what a service parcel was collected on Monday and delivered in New Zealand on Friday of same week. Happy grandchildren for Christmas ????
17/12/22 by Carol P
Trouble free delivery to Switzerland at a great price using Parcelforce
17/12/22 by A Taylor
The cost to send a long parcel through Parcel Monkey was very good. The whole process including tracking could not be better.
17/12/22 by Customer
Quick efficient service delivered exactly on time as per the order five star plus
17/12/22 by Steve Brown
My parcel is still sat in the warehouse 2 weeks after returning it! Granted you just show the available companies - but my gosh Evri - whhhyyyyyyy!! They are shocking!!
17/12/22 by Miss Lucy Turner
Parcel went “missing” for about 7 days, no updates received from the courier as to the parcels whereabouts. I paid for a guaranteed delivery date with a full refund promised if the date wasn’t achieved - the delivery wasn’t made on time and the refund offered was £7.67 despite the initial charges bring £14.50 - not a full refund as promised in their T&Cs. Messages were exchanged and the I was ignored after refusing to accept their refund offer. As I write this I am awaiting an explanation from them as to why they are not offering a full refund…….. I will use an alternative company from now on !!
17/12/22 by Keith McGuire
Fast, efficient and economical always a problem free.
17/12/22 by Jim
Used the parcel monkey for the third time and every time the parcel arrived safely.
17/12/22 by Monika
Excellent service, super speedy and reasonable price would recommend
17/12/22 by Tracey morris
Competitive price for parcel to New Zealand with user friendly website to generate documentation, including those required for customs clearance. Parcel was conveyed by Parcelforce, with a small discount if handed in at a Post Office. Online tracking in UK and on reaching NZ. Very speedy with parcel delivered in 6 working days.
17/12/22 by Stuart
Excellent service. And always wonderful to be able to tell my clients that their parcel delivery has helped plant a tree!
16/12/22 by Miss Lois Cordelia
Excellent service. Easy to use. Competitively priced. Delivery as promised. Will certainly use again.
16/12/22 by N MUIR
I paid for next day delivery on 9 December. It’s now 16 December snd the package has still jut been picked up. It’s too late now. I have cancelled (no acknowledgement though) and I expect a full refund. Shocking service from Courier.
16/12/22 by Gillian
Very easy to use parcel delivery was excellent will use again
16/12/22 by CHRISTINE CHANDLER
i paid for next day delivery for Tuesday collection, but it wasnt collected until Friday. A complete waste of time and money. I couldnt get an answer from the website via email or chat so ended up organising elsewhere as the parcel was time sensitive, "I didnt pay peanuts but I still got monkeys!" I wont ever use them again.
16/12/22 by k horder
Its actually fun using this app. All the various options are clearly offered. Choosing the service to suit oneself is easy.
16/12/22 by Hugh SAWYER
Great service! Very pleased with it.
16/12/22 by Anonymous
Good overview of all available services. Well laid out and easy to use.
16/12/22 by Robin Sandman
We have been over charged, parcel company says weight was 25kgs when it was 3.5kgs
16/12/22 by Tom Young
Weve used Parcel Monkey before and it has always been first class. I shared on Facebook.
16/12/22 by James Lynch
It was easy to navigate the website and select my parcel details. The recommended company then picked up my parcel 2 days early and it was delivered safely
16/12/22 by G Hutchison
Unfortunately still not arrived with customer cost £98 booked on the 5th December still sitting in depot
16/12/22 by Tony grundy
Easy to read and follow instructions
16/12/22 by Dave King
On time, kept all promises , what more could you ask ?
16/12/22 by Tony Blunt
Ordered next day with DX Express (as Parcel Monkey said it was the only one that would accept my passport). It was supposed to be delivered on 13th, but instead arrived on 16th when I was no longer in the area. They were impossible to contact as their phone number directs you to their live chat service, which didnt work at all, and they never replied to my 3 emails. My passport is now with strangers at a hotel, although they have been way more helpful than DX Express has been. DO NOT USE DX EXPRESS. To Parcel Monkeys credit, they were easy to contact and did attempt to assist me with my issue but DX Express were incredibly difficult. I also wouldve used Royal Mail if they hadnt been on strike, but due to all the issues even they wouldve been quicker than this mess.
16/12/22 by Sasha
Efficient and reasonable price
16/12/22 by Ms Tricklebank
Straightforward, easy to follow instructions.
16/12/22 by Ruth
Excellent pick up and delivery at such good price!
16/12/22 by Mrs jacqueline brown
It was a very simple process, and the delivery from the UK to the states was quick and hassle free. It was also quite a good price.
16/12/22 by Gary Healy
Managed to save me £100 on my ups shipping costing around only £80, and still got it delivered 3000 miles in 3 days, so highly recommend!
16/12/22 by Customer
I filled in all the details online which took around an hour, as I had to read up on the HMRC codes needed to send an item to Sweden. Finally started the payment process only to be informed by Parcel Monkey that the company I had chosen didn’t deliver packages to Sweden, despite me initially giving the Swedish postal delivery address in my application ! The next cheapest delivery company on Parcel Monkey was Parcel Force. I again repeated the form filling procedure online. This was successful and my cost to send a parcel to Sweden was around £17. The next day I dropped the parcel off at my local post office as requested. I was told by the manager that if I had sent it through them, it would have cost only £9 and they would have done the paperwork including identifying the appropriate HMRC codes! Why wasn’t this explained on the parcel monkey website - that if a parcel was smaller than the minimum measurements stated on the website it would cost less than half the price quoted to send directly from a post office? I was very angry with Parcel Monkey to put it mildly!
16/12/22 by CustomerJo
Very straightforward and easy process
16/12/22 by Lou
communications poor needs to improve but generally very pleased and thanks
16/12/22 by Richard Carpenter
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