We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
do not recommend. i paid for next days delivery. with a pick up on 5th to deliver 6th. I paid extra for cover for not delivering next day. They didn’t pick up on the 5th instead they picked up on the 7th and delivered on the 8th and said they delivered next day. they are not responsible for picking up a day late! So basically the cover is a con. Will not use again
15/12/22 by Andreeeea
Easy to use site and plenty of delivery options provided.
15/12/22 by Mrs Rogers
Evri lost one parcel and ups charged me for two other ones when they shouodnt have and considering i am a regular user they have not helped me out at all to resolve this
15/12/22 by Customer
The parcel I sent to Europe was a competitive price to send with parcel monkey, easy to track its journey, arrived safely and quick. I will definitely use Parcel monkey again.
15/12/22 by Simon
easy to use application, saved me a lot of money
15/12/22 by Mr Tennant
Just worked and good value for money
15/12/22 by Edward Harman
Great website easy to use, good service, thanks Dorseteco
15/12/22 by dorset eco
easy to use and get good quotes , the site i always use and the couriors seem great quality with good tracking services too
15/12/22 by LAYNE
The scheduled Courier courier never showed up during the allotted timeframe!
15/12/22 by Customer TH
Don’t use evri left parcel next to fence an someone has taken it what a surprise useless company not happy
15/12/22 by Paul
Easy to use website, good local access to parcel drop
15/12/22 by Mrs Allwright
Parcel sent via Evri has not arrived. Ive raised 2 support calls with Parcel Monkey who say that they cant do anything until they hear back from Evri. However Parcel Monkey have been paid for service and are not helping to resolve the issue.
15/12/22 by David Brownhill
Good professional and the cheapest in the market
15/12/22 by Customer
You delivered on your promise. Zero complications.
15/12/22 by Mark Donovan
DX Picked up parcel fri 8th Dec for next day delivery. Checked status online says due to be delivered Wed 14th (that’s not next day) Thursday 15th I chase parcel as it’s not arrived to find it’s still at there depot, when I asked why bloke said “we’ve been busy mate I’ll schedule it in for tomoz” This is for a mate who’s in hospital in a different county and not had any clean clothes for two weeks poor service no email updates and would have been quicker to send Royal Mail even though they’ve been on strike never again.
15/12/22 by Mr Adrian Staniforth
I had to use another company as the package never got picked up. I’m still waiting for a refund.
15/12/22 by Customer Phil
Simple process, parcel delivered :)
15/12/22 by Ilay
Too expensive, your prices seem to have rocketed
15/12/22 by Jeff bridges
Everything worked out brilliantly all safe and intact.
15/12/22 by Kevin Abley
I Think i got the weight wrong of the parcel .1 then goes to 1kg mine was 455g which should i have clicked
15/12/22 by Timothy Horne
Rubbish. If you want to be a middleman thats fine but take some responsibility when things dont go to plan. Paid £11 for next day delivery, package delivered a week later. You cant deal with the courier because you booked through PM and PM point the finger at the courier. Brilliant idea really.
15/12/22 by Si Wilson
Brilliant servise
15/12/22 by Customer
Easy to use website, did everything expected and requested.
Great service, friendly driver and parcel was not knocked about either.
15/12/22 by Sarah Fagan-Flack
The parcel was taken by the post office and delivered the next day and the price is brilliant thank you
15/12/22 by Patrice David
Seamless, no hitches, all done without any problems- at a very busy time. Thank you
15/12/22 by Lynda
Excellent sevice thanks
Yvonne
15/12/22 by Customer
Still not delivered but promised next day. 6 days later Still at depot waiting
15/12/22 by Phil Phillips
Very good price and time for delivery
15/12/22 by Lorraine Farrell
PMUK ok - Worked well enough but Parcelforce and USPS took almost two weeks to deliver it. Cheaper than Parcels2Go. Obviously PMUK have no control over the courier or delivery process.
15/12/22 by Nick
Worried it was going to be complicated but it was the complete opposite.. Brilliant.. the only issue was a few places had stopped collecting but they were still on the map!! Found the one Ill go to now x plus it arrived on time xx
15/12/22 by Karen
Easy to book a parcel, collection on line, and pay for the service.collection was made on time, on the day selected. The parcel was collected by Sharon who is our usual courier. She is friendly, efficient and professional. She is the best courier we have ever come across.
15/12/22 by John Overton
good..ups arrived next day thanks
15/12/22 by Tony
Parcel Monkey does the hard work getting a good price to send parcels with reputable companies. It was easy to book parcels on line, print the labels and take to a local shop to drop them off. I easily tracked the parcels on line and they were delivered on time. Perfect.
14/12/22 by Granny
Easy to use site,immediate quote. Collection on time,delivery very quick.
14/12/22 by Mr & Mrs. Francis
Always spot on very easy service to use and very reliable
14/12/22 by Barrie Fowler
Despite sending the parcel on the 1st Dec it still hasn’t arrived in Denmark
14/12/22 by Alison Lovell
Parcels delivered safely but one took 7 days and the other 8 days. Would have expected it to be quicker but suppose it’s the time of year.
14/12/22 by Susan Tucker
Easy to use and excellent service
14/12/22 by Mrs MAY STARK
Paid £11 for a DPD 1-2 day service. DPD didnt collect the parcel from the drop off point for 5 days! When I raised a chat with Parcel Monkey I just got Terms and Conditions thrown at me. I can go direct to DPD to get rubbish service. Parcel Monkey added no value. I dont want apologies or any reply, Im just explaining my experience for others.
14/12/22 by Ian D
Parcelmonkey offers an easy to use website and provides competitive rates. Highly recommend
14/12/22 by Ian Kendall
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