We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
Speedy delivery
21/12/22 by Mandy
Parcel Monkey was very easy to use and found an amazing price to send the parcel.
21/12/22 by Chris Webber
Hassle free and quick delivery by ups.
21/12/22 by Jolanta Baker
Easy, convenient, good value.
21/12/22 by Jim Chalk
Really easy service to use - went with UPS, parcel for delivered next day with no problems in the run up to Christmas - good prices and easy to use website
21/12/22 by Kerry Bennett
Easy to use - I used UPS - and worked well
21/12/22 by Stephen Hodge
Super quick & simple to use unlike the courier websites
21/12/22 by Customer
This is the first problem I have had with Parcel Monkey. Things generally go well until a parcel goes missing. Unfortunately paying Parcel Monkey for extra compensation is a pointless exercise, as it is near impossible to claim the compensation. It is impossible to speak to anyone on the phone and courier (DPD) will not speak to me as Im not their customer, Parcel Monkey is.
21/12/22 by Ed
terrible...the parcel wasnt picked up, despite them saying they tried... they didnt... the parcel was on my porch all day - not one person drove down the driveway looking for my flat and nobody knocked on the door... terrible.. it was essential the [arcel was picked up to be delivered tomorrow... it now wont ..
21/12/22 by Jason
Easy to use site and inexpensive. Customer service is very good ..they always get back to you the same day most times within 2 hours. That itself is worthy of using them with courier problems the way they are . When things go wrong (missing damaged) it can take time to get settled through their insurance but it does happen eventually.
21/12/22 by edith davies
To be very honest was expecting the worst and was so pleased to be wrong! Sent three parcels and all successfully delivered within three days. Well done EVRI (through parcelmonkey) can only speak as I find ... job well done.
21/12/22 by Su Robertson
good service
21/12/22 by Mr knipe
Im waiting ower a week no results no email no product and 6pound for phone call where is my parcel thats a joke
21/12/22 by Customer
Well it would have been higher if the parcel had actually arrived at least in the destination country and not sat at A hub for days!
21/12/22 by Customer
My parcel was not collected on the day I asked for. Courier turned up till 5 days after which was too late. I did not receive any emails or communication from courier or from parcel monkey to inform me if there were any delays. Highly disappointed by this and would like my payment back as I did not get the service I needed. I wouldn’t recommend it to anyone.
21/12/22 by Mazvita Muzuwa
Quick easy to use. Found a good courier price in these difficult times. Item delivered next day by courier, undamaged. Excellent service to find available parcel services.
21/12/22 by Bruce
Did exactly as described
21/12/22 by Karen Jennick
Booked 2 seperate collections on 2 seperate days both failed. I paid extra for 24 hours and needed them gone. Had to rebook on the Friday was told next collection was Monday. 5 days after originally booking. Dhl turned up the Friday and then again on the Monday to try and collect the parcels they had already collected.
21/12/22 by Dan Taylor
With Royal Mail being very slow this was a reliable way of getting a present to our aunt. Really easy system and well worth the money. Definitely use them again and recommend them to anyone.
21/12/22 by Maureen Rogers
Easy to use website to navigate and select service.
Process very fluid with easy update details supplied on progress of transaction.
Issue free experience and timely delivery.
21/12/22 by R Brennan
You have delivered 2 of the 3 parcels but the other one is still missing. Can’t speak to anyone, just a stupid machine! Badly disappointed.
21/12/22 by Lynda
Used parcel monkey to deliver parcels for Christmas.
I used two different couriers from the website and both delivered the parcels in good time. Would use again.
21/12/22 by Mark
Easy site to work with. Pick up and delivery were first class.
21/12/22 by Miles Caven
Left kindle in London Hotel. Instructed parcel monkey to collect. Swift easy transaction.
21/12/22 by Linda Davies
Given the general state of the nation at the moment UPS were brilliant - all very smooth, quick and easy Item delivered to one very happy recipient within three working days
20/12/22 by Peter Livesey
I changed to a new carrier, booked through ParcelMonkey. I paid to guarantee the delivery.
Parcel was collected by EVRI and delivered pretty quickly.
All worked well and good value using ParcelMonkey.
20/12/22 by CHRIS ATKINS
Did not give a honest price of delivery from your delivery people !! Price given was from UK pickup to address in Spain by ups via ups. Was then charged a further delivery in Spain on top of the import tax. Have used parcel monkey many times with other carriers and never had this problem. Whilst parcel monkey continues to use ups I would never use this service again.
20/12/22 by Rick West
Very easy to arrange and they delivered exactly as promised.
20/12/22 by Customer
Fast efficient, no hassle, cant fault service
20/12/22 by Ian Cornthwaite
Gives lots of alternative methods of postage, great prices and simple to use!
20/12/22 by Steve Archer
Very prompt and fast to deliver
20/12/22 by Beverley Kloos
Really great service. Quickly choose your courier based on your requirements. Fast options to print out and send. Parcel can be on its way within half an hour.
20/12/22 by Caroline Wetherell
You never really know how good a company is until you have issues. I sent a parcel through DPD drop-off, it was delayed by a day but that was no issue. On the Saturday it was out for delivery and I could see it was en-route, only a few stops away. I dont track it anymore and assume a successful delivery. Today (Tuesday) I receive the parcel back with me. Nothing from DPD, nothing from ParcelMonkey (even though they clearly state they will be in touch if a return-to-sender is initiated), and nothing left with the recipient either. I start an online chat, only to be told that there is nothing they can do. They will contact me regarding my claim once they have heard back from DPD, and then the case will be forwarded to the PM claims team before deciding if a refund is due. If I want to get the parcel to the intended recipient I have to rebook myself, without knowing the outcome of my claim. They are unable to tell me how long any of this claims process will take. I ask for them to point me to the terms and conditions that explain this process, but upon doing so the assistant on the chat promptly stops responding. Messages are marked as read but no replies. I am now left out of pocket, with the parcel delivered back to me, not knowing how long it may take to get a refund, and without being able to get in touch with PM as they have no phone number and continue to ignore all messages through their online chat. Ive basically paid £10 to send a parcel to myself.
20/12/22 by Nick Cowell
Easy to select an option and to drop off the parcels which were delivered on time. Sending parcels to different locations seemed a bit complicated at first but we managed it.
20/12/22 by Customer
Delivered in good time and good condition.
20/12/22 by Sandy Goler
You have charged me more than double the quoted price, and taken money without giving me any notice.
20/12/22 by Customer.
Good system Carriers need to deliver just a tad quicker
20/12/22 by Customer
The company contacted me several times to advise me of time and location, and provided clear instructions on what to do. The parcels were massive and extremely heavy and although I was out when they came they obviously managed. We had agreed a place they could collect them from. They were delivered within in a very reasonable time, undamaged and at a very competitive price.
20/12/22 by Jenny Fry
I have no idea what is happening to my parcel, despite it being shipped 8 days ago
20/12/22 by Steve Cosgrave
I would give no stars, as the courier failed to collect the parcel, despite us rebooking it twice and emailing them as well.
20/12/22 by Customer
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