We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
paid extra to get a parcel collected from DPD the following day as i was going away for a week and needed to send christmas presents before I left - no one came to collect it - I called DPD and they said they switched off this service, so parcel monkey have sold me a service which does not exist and now the gifts will not be delivered in time, no contact number for parcel monkey. AVOID
12/12/22 by faye douglas
all good,collected as agreed
12/12/22 by J Berry (Building)Ltd
You did not turn up on thursday to pick up the parcels that i paid for to be delivered next day - they are still sat here !!!! Diabolical service - wont be using you again
12/12/22 by disgruntled customer
I was able to find an excellent price for the shipping of my parcel, and the service was very good.
I couldnt confirm that the details of the address were the same as I put in the order. That was the only minor inconvenience.
12/12/22 by Maria Rebelo
Lots of competitively priced options - easy to order and download labels, etc.
12/12/22 by Debbie
Great service. Easy to use. Fast delivery
12/12/22 by Gw
Everything was delivered as promised, professionally and friendly.
12/12/22 by customer
Really easy to use, the parcel arrived on time, clear tracking throughout. great value for money
12/12/22 by Ecc
Considering my shipment was On a 48 hour service and four days later still sat in the sorting hub and not even reached the delivering depot I’d say you have failed me
12/12/22 by James
I have always used parcel monkey in the past to send parcels to my family overseas. The last two parcels have been late arriving at their overseas destination.
12/12/22 by Customer
I chose 24hr delivery but it took more than 48hrs to deliver my parcel. i have taken into consideration the Royal Mail Strikes but it still took longer than 2 days to deliver my parcel.
12/12/22 by GURDISH MANN
Amazing service, thank you.
12/12/22 by Customer
Parcel was collected when arranged and delivered within 5 days
12/12/22 by Beverley Smart
Have used parcel monkey several times for parcels going to Australia!! Really good service and they find the cheapest highly recommended!!
12/12/22 by Sue Clarke
Excellent service.bang on time.tracked and delivered.how parcel courier should be.
12/12/22 by Anthony Tormey
Good fast service will use again and again
12/12/22 by david lloyd
Parcel was collected in N.Ireland on Monday afternoon and delivered in Vancouver on Thursday afternoon. Fantastic service. All within the suggested timescale.
12/12/22 by Martina Quinn
Delivered a parcel to Finland it arrived in good time to Finland . The Finnish postal system is terrible but having said that
You got it to Finland in excellent time you can’t help what happens at customs (due to brexit) etc and you can’t help the awful finnish postal service . Well done
11/12/22 by Claire Brooks
Excellent service. Notified with an hour notice for pick up. Delivered a day early, so a week door to door wimbledon to usa. Will definitely use again. Highly recommend.
11/12/22 by Mr Wainwright
Seamless transaction from start to finish
11/12/22 by p cunningham
Found me a service at a lower price than I could find by myself, sent me files to use as printable labels for my parcel and even shows me where I could drop of said parcel in a nice, nearby location.
11/12/22 by Mr Daniel Gummer
Parcel not delivered , although all relevant forms filled out apparently didn’t make it past German customs. Don’t know where it is now, at least insured.
11/12/22 by Gary Dale
Easy to use and efficient
11/12/22 by Karen buglass
We always use Parcel Monkey. Never had any issues.
11/12/22 by Loretta Roxana
Easy website to use and understand
11/12/22 by peter chapman
The whole booking process was straight forward and there was a wide choice of shipping options to choose from. I chose YODEL in the end and was very pleased with the service that they had provided.
11/12/22 by Ashley Wallis
Easy to navigate
11/12/22 by Juliette Morley
Collection and delivery as advertised
11/12/22 by Julian Frost
Easy site to use, good selection of services & carriers and drop off or collection options
11/12/22 by Ian
Timely collection and delivery
11/12/22 by Guest
Was charged £74.32 final charge for a parcel which was supposedly either not weighed or not measured properly. I originally paid £25 for this parcel which was under 10kg. I doubt very much it would cost that much, what a rip off!
11/12/22 by David Mamwell
I havent received my deliveries
11/12/22 by Joyce
Great reliable service, easy to use and always delivers!
10/12/22 by Ali sharpe
My parcel arrived promptly to Spain, apparently without any problems.
10/12/22 by Elizabeth Burdett
Did exactly what they said they would and parcel delivered wry quickly
10/12/22 by Customer
First time user. Parcel to Germany. Good price; was apparently delivered in 5 days (pre-Xmas, so pretty good.)
10/12/22 by Nick Hooper
An extremely easy way of sending a parcel to my cousin Swindon
10/12/22 by C Miller
You have sent me an email advising that you have taken an additional £65, in addition to the £18 I already paid. I emailed you on 5th December as this is a huge unexpected cost and I dont understand why it is so much more than the quote I obtained on line. Five days on, I have had no reply.
10/12/22 by Sharon Grant
Smooth easy process.
It was delayed 24.hrs by DHL, even on their special service but parcel monkey was fab.
10/12/22 by K C El Haj
I tried evri with delivery they returnrd it saying they could not find the address though they have delivered there before sent it back by UPS they delivered it next day and have never been there before
10/12/22 by Mrs Valerie Smith.
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