We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
Booked an express courier package for Christmas due to arrive 13th December. However, the courier sent it to the wrong country (!) and my childrens Xmas gifts missed for the big day. The issue with Parcel Monkeys is that they are very slow/erratic in response, bureaucratic and unclear as to how they are going to assist: the answer to which was: "not at all". I was simply advised to rebook the package while they hold on to the refund pending feedback (despite the fact it was abundantly clear from the couriers online tracking that the package was sent to the wrong country through their own error). A total fail on customer service in terms of (1) timing and (2) efforts to resolve. PM only works when there are no issues with the courier.
20/12/22 by Jonathan Hague
Sent a parcel to Spain via Parcelforce Worldwide Global Priority Drop Off which was said to arrive in 3-4 working days. When I printed the label it said euroeconomy but I thought nothing of it. I rang parcelforce after 5 days as the parcel had not even arrived in Spain and was told the arrival time for euroeconomy was 28 working days. This means my family will not receive their gifts on time for Christmas and my niece probably wont get hers on time for her birthday on 3rd January.
20/12/22 by Browncs
Website easy to use and a good selection of relevant courier companies.
20/12/22 by Mike Bowyer
Perfect thanks New York in 4 days
20/12/22 by Rob
Easy to do and reasonable price to Switzerland.
20/12/22 by Claire Sharrock
I waited more than an hour for the email to print the label to arrive when it is suppose to arrive within 30 min. Had to contact the chat twice to inquire. I only used parcel monkey for the first time because I thought royal mail would be much slower so was annoyed when the tracking said it was going to take 5 days to arrive. In the end it got there in 3 days. Not sure I would bother with this service in future as its a bit unpredictable and not entirely reliable.
20/12/22 by Wendy
First time using Parcel Monkey to send a Xmas package to France. Amazing service, easy to drop of at local shop and arrived quickly. Thanks Parcel Monkey will definitely be using you again!
20/12/22 by Sue Clancy - AIA Assessors Ltd
Parcel not delivered to address at all and not at stated time hence no one in Stated delivery time was 4 days after receiving it not 1 or 2 days as stated when order placed Parcel now at local shop awaiting pick up hopefully! No communication with recipient despite having details Unlikely to use this service again
20/12/22 by Philip Brown
Really easy service to send to Spain. Wish Id come across parcel monkey sooner
20/12/22 by Kirstin Morris
very easy total to many different places and delivered on a Sunday
20/12/22 by Philip Scott
Parcel still not delivered. Already asked review twice. Won’t be using service ever again. Paid £75 for express delivery was supposed to be delivered on the 14th birthday was on the 18th
20/12/22 by Lloyd
Courier picked up parcels early on the date chosen and they were all delivered within time frame given.
20/12/22 by Customer
Arrived 24 hrs later than it should have
20/12/22 by Brenda
I used it to send a parcel internationally and the courrier said there was no commercial invoice. The parcel has been returned to sender without any notification by parcelmonkey. I am chasing everyday for a refund as the parcel was never scanned or sent. Do not use internationally as they will happily take your money but ignore you when you chase a refund
20/12/22 by Coralie dias
You charged me for understating the weight of a parcel. The weight you claimed was I think 4.87 kilos. As I weigh my parcels with the bathroom scales I could not be that acurate, I always put the weight to the next highest kilo. It was only £1.80 you charged me but I do like not being accused of being dishonest.
20/12/22 by Customer
Always a great service. Website is easy to use, clear instructions and the service from its partners excellent ????
20/12/22 by GirlieBreak
Delivered as promised at a time when it was debatable that anything would arrive before Christmas
20/12/22 by Lou T
Excellent service great timing says exactly what’s required
20/12/22 by Latif
No problems whatsoever will use again
20/12/22 by Martin Purcell
Reliable pick up, reasonable pricing, easy to navigate website, slightly slower than predicted delivery
19/12/22 by Isabelle Heyerdahl-King
Always used Parcel Monkey and had good service. This time it wasnt great as courier did not turn up to collect my parcels. Had to rebook.and they did arrive 2nd time around.
Never had a problem with Parcel Monkey in the past
19/12/22 by Julie M
Parcel Monkey is a dream come true for me. I’m housebound and even they’ll pick up at the latest time you have gotten a parcel ready. Love them!
19/12/22 by Colin McIntosh
The website was easy to use in order to find a reasonably priced courier which had a collection point near my home.
19/12/22 by Fiona
Saved two thirds of the cost of sending from the post office using the same service ????
19/12/22 by Karen
Smooth service from booking to pick up to delivery
19/12/22 by DAVID M
No problems, reliable service
19/12/22 by Lindsey Lukehurst
Easy and reliable and delivered on time
19/12/22 by Miss Susan Barry
The process was really simple and my parcel was delivered within two days! Definitely use again!
19/12/22 by Susanne Pentz
Quick and easy parcel post and delivery .
Will certainly use again.
19/12/22 by Julia
This parcel was sent to Canada ???????? and took just a week. We was updated with the journey from the uk until delivered. Fast Delivery, Great Communication. Thank you
19/12/22 by Ann Callow
My parcel went missing and parcel monkey say I should contact royal mail...are they not responsible at all? Keep sloping shoulders
19/12/22 by Mr Robert Horrocks
Great service, website very easy to use and clear to pick your delivery. Instructions to print off the label were clear and kept up to date with the delivery. Would definitely recommend!
19/12/22 by Claire
Parcel to California via parcel force. Simple search and easy to select best deal in terms of carrier, time span and cost. Delivered within time limit. Informed through tracing via Parcel Force. Very happy with process on Parcel Monkey.
19/12/22 by CHRISTINE
Arrived ok with customer
19/12/22 by Mr Hampson
It was easy to find costs for my package, and to pay on line. The package was collected promptly and delivered as arranged, two days later, completely without any damage. This is the third package I have sent recently, and I have given 5 stars for all three, for the friendly, yet professional, and efficient couriers.
19/12/22 by John Overton
Very good service. Updates, up to date.
19/12/22 by Colin Thomas
All our products hasnt been received even we paid for faster shipment. They doesnt contact you about to situation. It damaged our business a lot
19/12/22 by Ozi Oz
Wery good service thanks you luigi
19/12/22 by Luigi Pastorelli
We have used Parcel Monkey for a number of times over the last years to get quotes to despatch presents around the country. We have never been let down by any of their recommendations. We cant fault the service provided. They do what its "says on the tin" to the extent that the recipients now also use them. I cant say fairer than that
19/12/22 by GT
Parcel should have been collected in Tuesday but Evri messaged to say collection address invalid or something similar. I replied to their email & got no reply so went back through your site & rebooted for Thursday. Parcels were collected but havent moved since Friday.
19/12/22 by LYNNE
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