We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
A few days delay which was not Evris fault. Not a problem ad it was a return.
Thanks for your help
07/12/22 by Geoffrey Bennett
Perfect for the occasional parcel sender.
07/12/22 by Paul Smith
Still not delivered a week later, I guess that Evri fault?
07/12/22 by Michael Wright
Spot on as usual
07/12/22 by Gerry
My first usage of Parcel Monkey and it went perfectly.
07/12/22 by Richard W
The parcel arrived almost a month late, and under Courier,s terms and conditions, I should be due a full refund. However, they only refunded me 50%.
07/12/22 by S G
Recommended service worked well. I find deciding on shipper and paying on line very useful.
07/12/22 by SMP
My go to comparison site
07/12/22 by JAYNE WOLPE
Everytime delivery gets delayed by a day on a next day delivery service - what is the point!
07/12/22 by DEE BROWN
Really easy site to use and everything was delivered on time.
07/12/22 by LED - UK LIGHTING LTD
one of 5 boxes not delivered. Meant to be next day despite the strikes and has taken nearly 2 weeks. The strikes should have been accounted for when accepting next day orders, there are lots of other couriers. dropped for collection on the 30th, still not all received on the 7th.
07/12/22 by Customer
Easy to use great value for money
07/12/22 by Trisha Trueman
Absolutely fantastic company will definitely use again! Very good price too.
07/12/22 by Beth Tate
What a nonsense! I was trying to book a parcel delivery from uk to eu, got through addresses, items info, relevant codes, etc., just to got the message please select an alternative service, unfortunately the service youve chosen isnt suitable for one of the addresses youve provided. Like seriously? Why I wasnt given this message before I spent a lot of time listing my items? Complete lack of respect for the customer!
07/12/22 by Joanna J
Parcel Monkey were due to collect parcel from us on Friday the 2nd and didnt appear until Monday the 5th. Far from ideal.
07/12/22 by Barry Clarkson
Horrible service. Please, dont use it. Use ParcelForce or other courier directly. The insurance is a scam and the parcel will go to their depot if returned. You will be asked to pay more than the double you paid already to return the parcel to your address. There is no customer care whatsoever. If you have issues, their response time is between 6h and 24h if you are lucky. Id recommend to stay away from ParcelMonkey.
07/12/22 by Isabella Guerrini
Parcel took 10 days via Parcelforce Express 48. it arrived broken in pieces. I submitted photos and description of damage. ParcelMonkey told me that I was not covered by any insurance despite Parcelforce Express48 having a standard £100 insurance cover included in the service. What they dont tell you is they are cheaper because they change the standard terms of service and ParcelForce insurance isnt included. They closed my claim so I could not contact them or find out any further information. Avoid and go direct to a reputable courier.
06/12/22 by Wymo2000
Their tracking service does not work. No communication
06/12/22 by Mrs E
Excellent service quick delivery best postal service ever always use you ⭐️⭐️⭐️⭐️⭐️
06/12/22 by Lynda
I booked four days ahead of needing the collection and my packages have STILL not been collected, now missing the deadline for delivery as the recipients needed them before they went away. Shocking response from "customer services". I had to go back into the website and rebook both collections. No refund option at all. Truly appalling. Will NEVER use again and most certainly would not reccomend, ever!
06/12/22 by Zoomeroo
The parcel was taken to the local shop for collection on the 29th November .I paid for next day delivery £9.18 which meant it should have been delivered by 1.12.22 which is when it was needed.As of today 6.12.22 the parcel the still has been not been delivered .Abysmal service all the way around .Its impossible to contact Courier so no parcel arrived at it destination and out of pocket very angry and will not bother again with this service .I shall be looking for compensation as the contract to deliver within time scale had been broken.Even the shop which takes the parcels in is fed up with Courier and cancelling their contract with them. My advice is dont bother using this service
06/12/22 by Devonmade
1) tracking button is a joke, no way to paste number there. Must open separate tracking window to paste. Waste of time. 2) once you paste the PM tracking number it takes you to DHL site where you must MANUALLY type in DHL tracking number. THAT DOESNT MAKE ANY SENSE !!!
06/12/22 by MD TRADE
Parcel picked up promptly and delivered safely even though the recipients were not initially in.
06/12/22 by Richard Wilson Customer
My guitar was posted 10 days ago and still hasnt show up.
06/12/22 by Anthony Stobart
So easy to deal with and very competitive on price.
06/12/22 by Sian Danby
Items arrived but paid for Express 48 and took it to the post office but it arrived 6 days later. I took it to the post office at the beginning of the week in November.
06/12/22 by Alejandra
It was easy to use and no problems
06/12/22 by Denese
It gives me a clear choice of how best to send my parcels
06/12/22 by Plyconic
Excellent service and competitive pricing
06/12/22 by H Iqbal
The easiest process ever . I send lots of parcels to Australia and it’s so better than sending via post office . Gets there very quick also .
06/12/22 by Customer L Nelson
My parcel was sent and has not yet been delivered. No one is communicating with me from your side. Because of this, I cannot receive a refund of £400 due from the company the parcel was delivered to. REference: PM11043784
06/12/22 by Customer
Item was shipped on 24th November and did not arrive at destination. It is now the 6th December. Customer is not happy and Im out of pocket to the tune of £380.00
06/12/22 by Raymond
My parcel should be delivered within 3 to 4 days. Today is day 10, my parcel hasnt even reach the country of destination. Since 30.11.22 no movements
06/12/22 by Marzena
I’ve used them 3 times. Everything went great! No complaints whatsoever! Will use their service again in the future
06/12/22 by Anna
Parcel to be delivered last Thursday 1 Dec. It is still in customs!!
06/12/22 by Lyn
Bloody awful! Booked a collection through their system as my wife and I are disabled but no one collected on allotted day. Called help desk thru ‘chat’ ( waited 20 mins to get thru) girl on other end said I had booked ‘drop-off’ service! Sent her copy of email confirmation of collection service booking but insisted upon quoting from her sheet that I had booked ‘drop-off’! Absolute nonsense and “unable to help me”! Some Customer ‘service’! Won’t be using again!
06/12/22 by Mr Barnett
Easy to follow website, but not many options available. Drop off option suited but pick up option not available.
06/12/22 by Carol Grinszpan
The whole process was so easy. The website is very intuitive and I have a good choice of service suppliers to choose from.
Insurance was offered and taken.
The courier, in his case DHL, arrived on the specified collection day and it was delivered next day across the country with no drama!
05/12/22 by Falak Waheed
Once The Monkey had selected a courier which was working, the service was amazingly fast, helping me to get a sizeable refund days before I expected it.
05/12/22 by Alan Shrimpton
Reliable, prompt, with local drop off.
05/12/22 by Ian B
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
