We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
Great value and efficient service. Thank you.
18/12/22 by Rachel Harris.
All good very reliable service
18/12/22 by Barrie Fowler
Quick and easy to sort, easier than navigating lots of sites
18/12/22 by Customer
Our collection never took place… booked in Tuesday for Friday - and a no show. So for a courier collection id say pretty appalling.
18/12/22 by Customer
not really parcel monkeys fault this time, this time! but 8 days later 8 packages still havent reached the places where they are supposed to, the couriers couldnt give a f/*k, parcel monkey even less so.
18/12/22 by Customer
We have used Parcel Monkey quite a few times they have always given excellent value for money and the service has also been excellent.
18/12/22 by Susan Jolly Customer
Parcel monkey really good, DHL rubbish, booked for next day and meant to be collected originally Monday, then Wednesday, then Thursday so had to rebook for a drop off Thursday delivery Friday, still not been delivered yet! Would I recommend parcel monkey very much so just don’t chose the DHL option!!
18/12/22 by Kevin Ward
Easy to use and tracking was exactly as promised.
18/12/22 by SBFdLe
Fast delivery, ease of use page ????????
18/12/22 by Darren
Qick and easy to send the parcel,unfortunately delayed as it was sent to incorrect delivery hub.The update on the tracking system was not qick enough and informative.
18/12/22 by Customer
Very trustworthy and customer-focused if the worst happens to your consignment.
Unfortunately the worst did indeed happen to my consignment, through no fault of Parcel Monkey.
The delivery company (who, by the way is NOT Parcel Monkey) lost the package. Parcel Monkey were very helpful trying to locate it, and then again very helpful (and extremely quick at processing my claim) when it became obvious that the consignment was completely lost.
They refunded my postage and settled my claim for the full amount without trying to wangle their way out of it.
The process for ordering in the first place was also quick and painless.
It’s also comforting to know that there is a human within easy reach to deal with any questions, problems or concerns that may arise.
I would certainly recommend them as one of the better parcel brokers to go with.
18/12/22 by Danni
Easy to book. Very competitive prices. Quick delivery overseas
18/12/22 by Julia
Customer friendly website. Easy to book. Quick service.
18/12/22 by Julia
Fantastic service. Quick and easy to use. Parcel arrived within 4 days, even through the snow.
17/12/22 by Linda S
I have ever used a courier service and was doubtful. But it was the best thing I did. My parcels were collected from home when they said and to my surprise were delivered the next day. I will definitely be using them again . Thankyou
17/12/22 by Jayne Denman
My parcel has still not been delivered after a week
17/12/22 by Keith
I was happy with service and price
17/12/22 by Mohammed
Convenient way to send internationally and easy as they collected from me
17/12/22 by K Gibson
It was very efficient and all worked very well
17/12/22 by Hazel Goodyear
Simple to use, cheaper than other options I could find, delivered as promised during postal strike. Great.
17/12/22 by Mark
Easy to use and good updates
17/12/22 by customer
Wow what a service parcel was collected on Monday and delivered in New Zealand on Friday of same week. Happy grandchildren for Christmas ????
17/12/22 by Carol P
Trouble free delivery to Switzerland at a great price using Parcelforce
17/12/22 by A Taylor
The cost to send a long parcel through Parcel Monkey was very good. The whole process including tracking could not be better.
17/12/22 by Customer
Quick efficient service delivered exactly on time as per the order five star plus
17/12/22 by Steve Brown
My parcel is still sat in the warehouse 2 weeks after returning it! Granted you just show the available companies - but my gosh Evri - whhhyyyyyyy!! They are shocking!!
17/12/22 by Miss Lucy Turner
Parcel went “missing” for about 7 days, no updates received from the courier as to the parcels whereabouts. I paid for a guaranteed delivery date with a full refund promised if the date wasn’t achieved - the delivery wasn’t made on time and the refund offered was £7.67 despite the initial charges bring £14.50 - not a full refund as promised in their T&Cs. Messages were exchanged and the I was ignored after refusing to accept their refund offer. As I write this I am awaiting an explanation from them as to why they are not offering a full refund…….. I will use an alternative company from now on !!
17/12/22 by Keith McGuire
Fast, efficient and economical always a problem free.
17/12/22 by Jim
Used the parcel monkey for the third time and every time the parcel arrived safely.
17/12/22 by Monika
Excellent service, super speedy and reasonable price would recommend
17/12/22 by Tracey morris
Competitive price for parcel to New Zealand with user friendly website to generate documentation, including those required for customs clearance. Parcel was conveyed by Parcelforce, with a small discount if handed in at a Post Office. Online tracking in UK and on reaching NZ. Very speedy with parcel delivered in 6 working days.
17/12/22 by Stuart
Excellent service. And always wonderful to be able to tell my clients that their parcel delivery has helped plant a tree!
16/12/22 by Miss Lois Cordelia
Excellent service. Easy to use. Competitively priced. Delivery as promised. Will certainly use again.
16/12/22 by N MUIR
I paid for next day delivery on 9 December. It’s now 16 December snd the package has still jut been picked up. It’s too late now. I have cancelled (no acknowledgement though) and I expect a full refund. Shocking service from Courier.
16/12/22 by Gillian
Very easy to use parcel delivery was excellent will use again
16/12/22 by CHRISTINE CHANDLER
i paid for next day delivery for Tuesday collection, but it wasnt collected until Friday. A complete waste of time and money. I couldnt get an answer from the website via email or chat so ended up organising elsewhere as the parcel was time sensitive, "I didnt pay peanuts but I still got monkeys!" I wont ever use them again.
16/12/22 by k horder
Its actually fun using this app. All the various options are clearly offered. Choosing the service to suit oneself is easy.
16/12/22 by Hugh SAWYER
Great service! Very pleased with it.
16/12/22 by Anonymous
Good overview of all available services. Well laid out and easy to use.
16/12/22 by Robin Sandman
We have been over charged, parcel company says weight was 25kgs when it was 3.5kgs
16/12/22 by Tom Young
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