We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
Weve used Parcel Monkey before and it has always been first class. I shared on Facebook.
16/12/22 by James Lynch
It was easy to navigate the website and select my parcel details. The recommended company then picked up my parcel 2 days early and it was delivered safely
16/12/22 by G Hutchison
Unfortunately still not arrived with customer cost £98 booked on the 5th December still sitting in depot
16/12/22 by Tony grundy
Easy to read and follow instructions
16/12/22 by Dave King
On time, kept all promises , what more could you ask ?
16/12/22 by Tony Blunt
Ordered next day with DX Express (as Parcel Monkey said it was the only one that would accept my passport). It was supposed to be delivered on 13th, but instead arrived on 16th when I was no longer in the area. They were impossible to contact as their phone number directs you to their live chat service, which didnt work at all, and they never replied to my 3 emails. My passport is now with strangers at a hotel, although they have been way more helpful than DX Express has been. DO NOT USE DX EXPRESS. To Parcel Monkeys credit, they were easy to contact and did attempt to assist me with my issue but DX Express were incredibly difficult. I also wouldve used Royal Mail if they hadnt been on strike, but due to all the issues even they wouldve been quicker than this mess.
16/12/22 by Sasha
Efficient and reasonable price
16/12/22 by Ms Tricklebank
Straightforward, easy to follow instructions.
16/12/22 by Ruth
Excellent pick up and delivery at such good price!
16/12/22 by Mrs jacqueline brown
It was a very simple process, and the delivery from the UK to the states was quick and hassle free. It was also quite a good price.
16/12/22 by Gary Healy
Managed to save me £100 on my ups shipping costing around only £80, and still got it delivered 3000 miles in 3 days, so highly recommend!
16/12/22 by Customer
I filled in all the details online which took around an hour, as I had to read up on the HMRC codes needed to send an item to Sweden. Finally started the payment process only to be informed by Parcel Monkey that the company I had chosen didn’t deliver packages to Sweden, despite me initially giving the Swedish postal delivery address in my application ! The next cheapest delivery company on Parcel Monkey was Parcel Force. I again repeated the form filling procedure online. This was successful and my cost to send a parcel to Sweden was around £17. The next day I dropped the parcel off at my local post office as requested. I was told by the manager that if I had sent it through them, it would have cost only £9 and they would have done the paperwork including identifying the appropriate HMRC codes! Why wasn’t this explained on the parcel monkey website - that if a parcel was smaller than the minimum measurements stated on the website it would cost less than half the price quoted to send directly from a post office? I was very angry with Parcel Monkey to put it mildly!
16/12/22 by CustomerJo
Very straightforward and easy process
16/12/22 by Lou
communications poor needs to improve but generally very pleased and thanks
16/12/22 by Richard Carpenter
do not recommend. i paid for next days delivery. with a pick up on 5th to deliver 6th. I paid extra for cover for not delivering next day. They didn’t pick up on the 5th instead they picked up on the 7th and delivered on the 8th and said they delivered next day. they are not responsible for picking up a day late! So basically the cover is a con. Will not use again
15/12/22 by Andreeeea
Easy to use site and plenty of delivery options provided.
15/12/22 by Mrs Rogers
Evri lost one parcel and ups charged me for two other ones when they shouodnt have and considering i am a regular user they have not helped me out at all to resolve this
15/12/22 by Customer
The parcel I sent to Europe was a competitive price to send with parcel monkey, easy to track its journey, arrived safely and quick. I will definitely use Parcel monkey again.
15/12/22 by Simon
easy to use application, saved me a lot of money
15/12/22 by Mr Tennant
Just worked and good value for money
15/12/22 by Edward Harman
Great website easy to use, good service, thanks Dorseteco
15/12/22 by dorset eco
easy to use and get good quotes , the site i always use and the couriors seem great quality with good tracking services too
15/12/22 by LAYNE
The scheduled Courier courier never showed up during the allotted timeframe!
15/12/22 by Customer TH
Don’t use evri left parcel next to fence an someone has taken it what a surprise useless company not happy
15/12/22 by Paul
Easy to use website, good local access to parcel drop
15/12/22 by Mrs Allwright
Parcel sent via Evri has not arrived. Ive raised 2 support calls with Parcel Monkey who say that they cant do anything until they hear back from Evri. However Parcel Monkey have been paid for service and are not helping to resolve the issue.
15/12/22 by David Brownhill
Good professional and the cheapest in the market
15/12/22 by Customer
You delivered on your promise. Zero complications.
15/12/22 by Mark Donovan
DX Picked up parcel fri 8th Dec for next day delivery. Checked status online says due to be delivered Wed 14th (that’s not next day) Thursday 15th I chase parcel as it’s not arrived to find it’s still at there depot, when I asked why bloke said “we’ve been busy mate I’ll schedule it in for tomoz” This is for a mate who’s in hospital in a different county and not had any clean clothes for two weeks poor service no email updates and would have been quicker to send Royal Mail even though they’ve been on strike never again.
15/12/22 by Mr Adrian Staniforth
I had to use another company as the package never got picked up. I’m still waiting for a refund.
15/12/22 by Customer Phil
Simple process, parcel delivered :)
15/12/22 by Ilay
Too expensive, your prices seem to have rocketed
15/12/22 by Jeff bridges
Everything worked out brilliantly all safe and intact.
15/12/22 by Kevin Abley
I Think i got the weight wrong of the parcel .1 then goes to 1kg mine was 455g which should i have clicked
15/12/22 by Timothy Horne
Rubbish. If you want to be a middleman thats fine but take some responsibility when things dont go to plan. Paid £11 for next day delivery, package delivered a week later. You cant deal with the courier because you booked through PM and PM point the finger at the courier. Brilliant idea really.
15/12/22 by Si Wilson
Brilliant servise
15/12/22 by Customer
Easy to use website, did everything expected and requested.
Great service, friendly driver and parcel was not knocked about either.
15/12/22 by Sarah Fagan-Flack
The parcel was taken by the post office and delivered the next day and the price is brilliant thank you
15/12/22 by Patrice David
Seamless, no hitches, all done without any problems- at a very busy time. Thank you
15/12/22 by Lynda
Excellent sevice thanks
Yvonne
15/12/22 by Customer
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