We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
Great service- efficient and easy to use
29/11/22 by Jane Gough
My parcel hasn’t been delivered (yet) and the website isn’t working so I can’t track it.
29/11/22 by Susan
As usual, a great experience using this comparison website. All in one place clearly displayed and explained. Smooth process and always competitive. well Done
29/11/22 by BC
Parcel Germany very good
29/11/22 by customer
Parcel Monkey’s service has gone downhill! I had been a loyal customer of Parcel Monkey UK for years until they stopped working with Courier since the Covid pandemic started. The current courier service suppliers from their UK route to HK are only run by ParcelForce and DPD… I’ve tried both, and both have been the worst shipping companies on earth, late delivery, incomplete tracking info and even lost my parcels before. Whatever you expect a good courier service provider to offer, they both are lack of the criteria. My parcel was shipped on 22nd Nov through DPD from London to HK, which was scheduled to be delivered today according to DPD’s online tracking system. It is a scam given the fact of my parcel is currently nowhere to be found. The whole situation is utterly frustrating as the PM service rep can only offer very generic responses like robots. I wonder if they work to ruin customers’ lives for living.
29/11/22 by CH
I posted parcel 7 days ago 48 hour delivery service paid extra for insurance it’s been in the hub now for 5 days and I can’t contact anyone Terrible service I can’t recommend
29/11/22 by Sean Staunton
Easy to book and reliable
29/11/22 by Francesco
What a wonderful company ! Found me the cheapest rate to send my parcel which was quite large. The parcel was collected the next day and delivered by the following day. Could not believe it !! I wholeheartedly recommend you use this company for all your parcels.
29/11/22 by Linda Wythe
2 day delivery stuck in NL with no option to communicate 10 days later. Booked and paid for Global Priority service on PM website to ensure I could follow only to be told by Parcel force the service they had booked from PM was Euro Economy which you couldnt track further. Terrible and wont be using them again
29/11/22 by Customer
Really easy to see all of the options available for drop off, pick up and costs.
29/11/22 by Mark Rugg
Courier turned up at arranged time and it allowed me to track the package easily.
29/11/22 by william T Morris
You delivered on price, reliability, and a courteous courier. A painless experience. Thanks
29/11/22 by Ann Newton-Marcial
I would never use PM again. My 24-hour Evri parcel containing £200 of presents has been on the way for six days, and all they say is wait. It’s a whole extra layer of ineptitude on top of Evri’s normal ineptitude and I can’t even talk to them directly
29/11/22 by LoLo
Easy process and so efficient
29/11/22 by Jayne Stephens
I wasnt happy with the €80 customs duty put o the parcel prior to delivery. When you add the contents of the parcel there should be a warning of the amount of possible duty / tax that could be due to be paid. I felt the parcel was being held at ransom & wouldnt be released until paid. I wouldnt mind but it was only clothes & some Christmas decorations. I wouldve been cheaper to put a hold case on the plane.
29/11/22 by Jacqui Heywood
Excellent service again
29/11/22 by Charles
Fast,safe,very good price
29/11/22 by Candy
Paid for it to be there in 2 days arrived in 3 days. Expensive
28/11/22 by Elaine Eustace
This is a simple to order efficient service.
28/11/22 by John Mercer
Just so easy!
28/11/22 by Andrew Todd
Prompt delivery to USA
28/11/22 by Carol Palmer
Parcel was smashed into a million pieces and have now lost over £500 due to the item not being accepted for refund
28/11/22 by Customer
Absolutely awful, sent to a totally random person in the wrong country, take my advice NEVER use parcelmonkey , terrible ????
28/11/22 by John Guest
Excellent and quick and easy to use, signposting significant savings for our company
28/11/22 by Customer
The parcel hasnt turned up, four days after it was collected for a 24-hour delivery service. Its really hard to talk to them, too.
28/11/22 by LoLo
excellent for parcel sending and finding the quickest or cheapest option, however after sales service, really needs to be looked at, and the emails sent to be read correctly and not just send back generic responses. i now use parcel monkey to see my options and now go direct to source, therefore if there is an issue i know it will be sorted.
28/11/22 by Customer
I’m a returning customer. The parcel monkey website is very easy to use and gives plenty of options at different price points.
28/11/22 by Vanessa Robinson
Collected on time, delivered on time next day. Easy to book.
28/11/22 by Customer
parcel still not been delivered
28/11/22 by Gaynor
Using Parcel Monkey is great, get postage for half of what I would pay directly with Parcel Force. Ordering postage online and printing labels is really easy and arranging a collection. Parcel was collected promptly the following morning. Parcel arrived abroad in a week which Im really pleased about. Will definitely order postage through Parcel Monkey again if I ship a large parcel overseas.
27/11/22 by Alice Clare
Very good thank you for the service
27/11/22 by Ronald
What was prommised is what was delivered
27/11/22 by Adrian Caro
Posted parcel on the 9th of November to USA, still hasnt arrived (27th November). It was supposed to take 5 to 7 days.
27/11/22 by Disappointed of East Cowes
Really helpful and kept in touch
27/11/22 by chris
very smooth great service
27/11/22 by John Hart
Found me a fast safe & efficient delivery service option to deliver my sold guitar,& a nearby drop off point .
Payed & printed label before drop off day . Very easy.
27/11/22 by Michael
Ive used Parcel Monkey twice now and on both occasions it went smoothly. I would highly recommend using this service.
27/11/22 by Wild Mark
Once again Parcel Monkey has found a cost effective means of sending a large parcel. This one was to the Republic of Ireland and it arrived safely via DPD in 36 hours. The customs declaration was easy to complete via the Parcel Monkey website too.
It’s my go to source for “difficult” deliveries.
27/11/22 by Amanda
Very easy to use, fast delivery too.
27/11/22 by Gill Colbeck-Tate
Could track package all the way.Great service.
27/11/22 by Tony Draper
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