We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
Still not delivered but promised next day. 6 days later Still at depot waiting
15/12/22 by Phil Phillips
Very good price and time for delivery
15/12/22 by Lorraine Farrell
PMUK ok - Worked well enough but Parcelforce and USPS took almost two weeks to deliver it. Cheaper than Parcels2Go. Obviously PMUK have no control over the courier or delivery process.
15/12/22 by Nick
Worried it was going to be complicated but it was the complete opposite.. Brilliant.. the only issue was a few places had stopped collecting but they were still on the map!! Found the one Ill go to now x plus it arrived on time xx
15/12/22 by Karen
Easy to book a parcel, collection on line, and pay for the service.collection was made on time, on the day selected. The parcel was collected by Sharon who is our usual courier. She is friendly, efficient and professional. She is the best courier we have ever come across.
15/12/22 by John Overton
good..ups arrived next day thanks
15/12/22 by Tony
Parcel Monkey does the hard work getting a good price to send parcels with reputable companies. It was easy to book parcels on line, print the labels and take to a local shop to drop them off. I easily tracked the parcels on line and they were delivered on time. Perfect.
14/12/22 by Granny
Easy to use site,immediate quote. Collection on time,delivery very quick.
14/12/22 by Mr & Mrs. Francis
Always spot on very easy service to use and very reliable
14/12/22 by Barrie Fowler
Despite sending the parcel on the 1st Dec it still hasn’t arrived in Denmark
14/12/22 by Alison Lovell
Parcels delivered safely but one took 7 days and the other 8 days. Would have expected it to be quicker but suppose it’s the time of year.
14/12/22 by Susan Tucker
Easy to use and excellent service
14/12/22 by Mrs MAY STARK
Paid £11 for a DPD 1-2 day service. DPD didnt collect the parcel from the drop off point for 5 days! When I raised a chat with Parcel Monkey I just got Terms and Conditions thrown at me. I can go direct to DPD to get rubbish service. Parcel Monkey added no value. I dont want apologies or any reply, Im just explaining my experience for others.
14/12/22 by Ian D
Parcelmonkey offers an easy to use website and provides competitive rates. Highly recommend
14/12/22 by Ian Kendall
Delivery delayed for weeks on end, item never arrived, parcel Monkey dont help one bit ! never will i use this company again , steer clear ! they are a joke .
14/12/22 by John Hart
Good price collection and delivery as promised. Courteous and respectful driver
14/12/22 by Len Tawn
Great service as always.
Amazingly easy to use and cost effective too.
All delivered on time. Thank you.
14/12/22 by Customer
What great service, so easy to use and makes the whole process a breeze and as an extra it’s cost effective. Thank you.
14/12/22 by Ian Spilsted
Wonderful experience, Hassel free service
14/12/22 by Jessica Maritz
Joke of a company. Took me over 12 hours to get a reply from the live chat. Now the consignment cannot be tracked. No longer in the system Parcel Monkey say I needed a picture of the driver with MY parcel in his hand entering in his van. What an absolute joke. Steer well clear. Much better alternatives about.
14/12/22 by Freddie
Quick and easy to use. Comparison options had good sensible choices. Would definitely recommend.
14/12/22 by jennifer burns
They did not another courier saying I was not at home but I actually was. I never heard of a knock and they did not call me to inform they are here. Parcel force did not collect my item and I want refund
14/12/22 by Arzum
My parcel was on a 48hr delivery, My delivery started on the 2nd of December and finally arrived on the 14th thats 12 DAYS! During this 12 days I phoned Parcelforce who told my that they hadnt collected my parcel even though it showed on their tracking page. I was told that it had been collected by Royal Mail by mistake and to take it up with them which I did, spent hours chasing even going to the sorting office but got nowhere. Parcelforce customer service were very unhelpful and I missed my deadline to get refund for the product I had returned. I will never use this service again!
14/12/22 by customer
Good reliable service, well priced
14/12/22 by Thomas Bates
Very easy. Collected on time. Great service.
14/12/22 by Mrs Alison Chance
Excellent service
14/12/22 by Mr Berman
Have used ParcelMonkey for years to send Christmas parcels to family in Australia. Website is easy to navigate. Customs declaration is very straightforward. Documents and labels arrive quickly. Prices are great. This year, parcel was delivered in perfect condition in a week. Great service. Thank you.
14/12/22 by Jennifer Parker
good comparison site for parcels
14/12/22 by Robert Baxter
Package was collected from local pick up point and delivered to Virginia USA five days later. Excellent service.
14/12/22 by Linda Kitchen
Very efficient service. Easy to use website. Delivered in time
14/12/22 by Customer
Prompt collection and delivered the next day, no issues.
14/12/22 by Customer
Website so easy to navigate. Package collected on time. Friendly and polite courier. Tracking was easy and delivery made well within timescale.
13/12/22 by Christine H
Shocking .. paid for a service and never received the confirmation email or postal labels Never again
13/12/22 by Nathan
Tried using Parcel Monkey for the second time sending to the same address as before. After days it shows delivered in the system however it’s still in the country (sending abroad) stuck at a depot. I have to contact them (they didn’t let me know) and I’m then told the post code doesn’t exist even though they’ve sent to that address before. They keep asking for a new post code but that’s the address I want it delivered to so I told them to just return my parcel. It’s now been over a week and they aren’t responding. I’ve got a valuable parcel which they won’t return to me and is just sitting somewhere while it’s meant to be delivered already. What a scummy company to accept a parcel and address only to do nothing with it for almost a week and stop responding to customers. I want my parcel so I can send it with an actual courier and not a company that just collects from somewhere and drops it off to an actual courier. All you’re doing is adding an awful middle man. Disgraceful service.
13/12/22 by James
Fantastic service - parcel delivered in 2 days during strike !
13/12/22 by Madeleine Bonser
I was trying to send a 6kg parcel to Bosnia and was amazed at how bloody complicated this system is compared to DPD and parcel force as examples I have recently used. It constantly kicking you out and back to start again. It say you can save an address which l did but couldnt find how to retrieve it to save going through all the rigmarole again, after 2 hours l finally got to the payment stage, entered my card which was accepted, pressed the pay butoon and nothing happened then again and again then a message saying we are unable to send parcel on the given information or something like that. What a complete waste of time
13/12/22 by Patrick
Swift delivery. Good pricing - lots of drop off points
13/12/22 by Leanne Williams
Very good and cheaper than other websites.
13/12/22 by shimi islam
Labels via email. Collected and delivered when planned.
13/12/22 by terry
Ueless service. Poor communications platform. Their service provider (Evri) failed to arrrive to collect package. You are far better off using the Post office.
13/12/22 by Airdale
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
