We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,611 reviews.
Ueless service. Poor communications platform. Their service provider (Evri) failed to arrrive to collect package. You are far better off using the Post office.
13/12/22 by Airdale
Parcel Monkey lead me to Evri who took 5 days to another courier and implied at one point that I would have to rebook
13/12/22 by Nigel
ordered a parcel force delivery and was sent a php file, which is USELESS and not a PDF with the labels, which i COULD NOT OPEN despite trying various apps. I re-booked with Parcel force direct same service same price immediately, as i has a deadline, contacted Parcel clowns, sorry monkey, requesting a refund there is NO PHONE number anywhere only email which says we will get back to you within 3 hours, and WAS IGNORED a week ago still nothing....Shyster outfit Not the first time I had a similar experience with parcel 2 go, same NON RESPONSE even using RESOLVER made no difference....We have your money now go away!!!!! AVOID.... use the chosen services OWN website for bookings...
13/12/22 by andy
Always a great service Easy booking
13/12/22 by Mandy DOHERTY
Excellent
Excellent
13/12/22 by David Jones
They delivered as they are supposed to do. Nothing special, no extra praise needed, I pay for delivery and it got delivered.
13/12/22 by Customerala acorn
Good price. Easy to use website with advice at all stages. Will definitely use again.
13/12/22 by Annette Pickering
I have used Parcel Monkey a few times before. Website is easy to use and all the services available are clear and easy to see if you need a printer etc. Also like the personal dashboard so you can see the parcel journey. I used UPS drop off and my parcel was with recipient within 24 hours! Really happy. The price was also very reasonable.
13/12/22 by Customer
i PAID FOR PICK UP ON THIS ITEM AND IT WAS NOT PICKED UP i HAVE TO TAKE TO THE POST OFFICE NOT HAPPY
13/12/22 by Wendy Dakin
Package arrived in Canada in just under a week. Great tracking so knew exactly where it was. Brilliant service
13/12/22 by Pauline White
Easy to book and use site, polite drivers, and driver at recipient end offered to carry the parcel inside as it was heavy. Great service as usual.
12/12/22 by Patricia Strong
This is the first time I used you and I was well satisfied with the service. Will definitely use you again in the future.
12/12/22 by Steve Pearce
Great website, lots of choices and easy to navigate.
12/12/22 by Virowall Hygiene
STILL NOT DELIVERED TERRIBLE!
12/12/22 by Scot Honeyman
Ease of booking and prompt early collection
12/12/22 by Sastry
paid extra to get a parcel collected from DPD the following day as i was going away for a week and needed to send christmas presents before I left - no one came to collect it - I called DPD and they said they switched off this service, so parcel monkey have sold me a service which does not exist and now the gifts will not be delivered in time, no contact number for parcel monkey. AVOID
12/12/22 by faye douglas
all good,collected as agreed
12/12/22 by J Berry (Building)Ltd
You did not turn up on thursday to pick up the parcels that i paid for to be delivered next day - they are still sat here !!!! Diabolical service - wont be using you again
12/12/22 by disgruntled customer
I was able to find an excellent price for the shipping of my parcel, and the service was very good.
I couldnt confirm that the details of the address were the same as I put in the order. That was the only minor inconvenience.
12/12/22 by Maria Rebelo
Lots of competitively priced options - easy to order and download labels, etc.
12/12/22 by Debbie
Great service. Easy to use. Fast delivery
12/12/22 by Gw
Everything was delivered as promised, professionally and friendly.
12/12/22 by customer
Really easy to use, the parcel arrived on time, clear tracking throughout. great value for money
12/12/22 by Ecc
Considering my shipment was On a 48 hour service and four days later still sat in the sorting hub and not even reached the delivering depot I’d say you have failed me
12/12/22 by James
I have always used parcel monkey in the past to send parcels to my family overseas. The last two parcels have been late arriving at their overseas destination.
12/12/22 by Customer
I chose 24hr delivery but it took more than 48hrs to deliver my parcel. i have taken into consideration the Royal Mail Strikes but it still took longer than 2 days to deliver my parcel.
12/12/22 by GURDISH MANN
Amazing service, thank you.
12/12/22 by Customer
Parcel was collected when arranged and delivered within 5 days
12/12/22 by Beverley Smart
Have used parcel monkey several times for parcels going to Australia!! Really good service and they find the cheapest highly recommended!!
12/12/22 by Sue Clarke
Excellent service.bang on time.tracked and delivered.how parcel courier should be.
12/12/22 by Anthony Tormey
Good fast service will use again and again
12/12/22 by david lloyd
Parcel was collected in N.Ireland on Monday afternoon and delivered in Vancouver on Thursday afternoon. Fantastic service. All within the suggested timescale.
12/12/22 by Martina Quinn
Delivered a parcel to Finland it arrived in good time to Finland . The Finnish postal system is terrible but having said that
You got it to Finland in excellent time you can’t help what happens at customs (due to brexit) etc and you can’t help the awful finnish postal service . Well done
11/12/22 by Claire Brooks
Excellent service. Notified with an hour notice for pick up. Delivered a day early, so a week door to door wimbledon to usa. Will definitely use again. Highly recommend.
11/12/22 by Mr Wainwright
Seamless transaction from start to finish
11/12/22 by p cunningham
Found me a service at a lower price than I could find by myself, sent me files to use as printable labels for my parcel and even shows me where I could drop of said parcel in a nice, nearby location.
11/12/22 by Mr Daniel Gummer
Parcel not delivered , although all relevant forms filled out apparently didn’t make it past German customs. Don’t know where it is now, at least insured.
11/12/22 by Gary Dale
Easy to use and efficient
11/12/22 by Karen buglass
We always use Parcel Monkey. Never had any issues.
11/12/22 by Loretta Roxana
Easy website to use and understand
11/12/22 by peter chapman
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